{
  "case_slug": "the-queue-nobody-owns",
  "title": "The Queue Nobody Owns",
  "revision": "2026.09.01.casepack.1",
  "catalog_snapshot": "2026-01-15",
  "extract_boundary": "Historical conversation starts end before the learner-safe unlabeled backlog cohort; the routing snapshot is 2024-12-03 08:20 ET.",
  "file_count": 7,
  "total_rows": 373804,
  "total_bytes": 6956909,
  "files": [
    {
      "table": "support.conversation",
      "file": "conversation.parquet",
      "public_path": "/data/cases/the-queue-nobody-owns/conversation.parquet",
      "source_table": "support.conversation",
      "selection": "historical conversations started 2023-07-01 through 2024-10-31",
      "rows": 50387,
      "columns": 6,
      "bytes": 728375,
      "sha256": "29383477f0e098c7c025dae6a6e0c02421b4e029b07a7af79089cbd49d2ff3ea"
    },
    {
      "table": "support.ticket",
      "file": "ticket.parquet",
      "public_path": "/data/cases/the-queue-nobody-owns/ticket.parquet",
      "source_table": "support.ticket",
      "selection": "tickets attached to the historical conversation cohort",
      "rows": 30311,
      "columns": 18,
      "bytes": 1109681,
      "sha256": "240115c1806728b440c5c4252581c1ac870378174f3810e232f509617032cc62"
    },
    {
      "table": "support.message",
      "file": "message.parquet",
      "public_path": "/data/cases/the-queue-nobody-owns/message.parquet",
      "source_table": "support.message",
      "selection": "complete frozen message histories for the historical cohort; intake filtering is learner-owned",
      "rows": 161911,
      "columns": 9,
      "bytes": 3235978,
      "sha256": "0e072509194c23972b1e0701d06973df65256f201b3b11231f59f71d2049c207"
    },
    {
      "table": "support.ticket_status_event",
      "file": "ticket_status_event.parquet",
      "public_path": "/data/cases/the-queue-nobody-owns/ticket_status_event.parquet",
      "source_table": "support.ticket_status_event",
      "selection": "complete frozen status histories for the historical cohort",
      "rows": 130347,
      "columns": 7,
      "bytes": 1857552,
      "sha256": "74a3c81c905ffd9ab94e2e7570399063899c7d3b4429bcd1c0e6e90f9527f4a5"
    },
    {
      "table": "case_input.scoring_queue",
      "file": "scoring_queue.parquet",
      "public_path": "/data/cases/the-queue-nobody-owns/scoring_queue.parquet",
      "source_table": null,
      "selection": "learner-safe unlabeled 818-item backlog at 2024-12-03 08:20; later text and outcome fields removed",
      "rows": 818,
      "columns": 12,
      "bytes": 19784,
      "sha256": "1c2f3443ae1d4f7367cfb6fbcc5aa066d02e9f56aeae554503f1be3d4b6c37fa"
    },
    {
      "table": "case_reference.routing_team",
      "file": "routing_team.parquet",
      "public_path": "/data/cases/the-queue-nobody-owns/routing_team.parquet",
      "source_table": null,
      "selection": "five receiving teams and hourly review capacity",
      "rows": 5,
      "columns": 3,
      "bytes": 2916,
      "sha256": "a4183832533de303d1402bebfb6b64a768dcc3ea17f21bfe2e4af0e4c5be261f"
    },
    {
      "table": "case_reference.misroute_cost",
      "file": "misroute_cost.parquet",
      "public_path": "/data/cases/the-queue-nobody-owns/misroute_cost.parquet",
      "source_table": null,
      "selection": "supplied asymmetric business-harm matrix",
      "rows": 25,
      "columns": 3,
      "bytes": 2623,
      "sha256": "ad5eaea1922c8852da0e868c2b1f9e68b6d1e5facbbb745f802f73d4c95d8b2e"
    }
  ]
}
