{"columns":[{"name":"message_id","type":"int64"},{"name":"conversation_id","type":"int64"},{"name":"sent_at","type":"timestamp[ms]"},{"name":"sender_type_code","type":"string"},{"name":"body_text","type":"string"},{"name":"attachment_count","type":"int16"},{"name":"redaction_state_code","type":"string"},{"name":"sentiment_score","type":"float"},{"name":"contains_synthetic_pii_flag","type":"bool"}],"n_rows":161911,"rows_kept":4500,"cut":true,"text_format":"parquet-jsonl-2026-10-02","bounds":{"document_bytes":16777216,"package_text_limit_bytes":33554432,"package_text_slack_bytes":1024,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096,"vector_min":64,"vector_head_fixed":16,"vector_head_variable":64,"kv_value_chars":1048576,"nesting_max":64,"binary_text":true},"cells_cut":0,"cells_bad_utf8":0,"cells_raw":0,"cells_binary":0,"cells_binary_text":0,"cells_vector":0,"n_row_groups":3,"reader":"pyarrow 23.0.1, python 3.13","created_by":"parquet-cpp-arrow version 21.0.0","schema":{"fields":[{"name":"message_id","type":"int64","nullable":true,"metadata":null,"children":null},{"name":"conversation_id","type":"int64","nullable":true,"metadata":null,"children":null},{"name":"sent_at","type":"timestamp[ms]","nullable":true,"metadata":null,"children":null},{"name":"sender_type_code","type":"string","nullable":true,"metadata":null,"children":null},{"name":"body_text","type":"string","nullable":true,"metadata":null,"children":null},{"name":"attachment_count","type":"int16","nullable":true,"metadata":null,"children":null},{"name":"redaction_state_code","type":"string","nullable":true,"metadata":null,"children":null},{"name":"sentiment_score","type":"float","nullable":true,"metadata":null,"children":null},{"name":"contains_synthetic_pii_flag","type":"bool","nullable":true,"metadata":null,"children":null}],"parquet":"required group field_id=-1 schema {\n  optional int64 field_id=-1 message_id;\n  optional int64 field_id=-1 conversation_id;\n  optional int64 field_id=-1 sent_at (Timestamp(isAdjustedToUTC=false, timeUnit=milliseconds, is_from_converted_type=false, force_set_converted_type=false));\n  optional binary field_id=-1 sender_type_code (String);\n  optional binary field_id=-1 body_text (String);\n  optional int32 field_id=-1 attachment_count (Int(bitWidth=16, isSigned=true));\n  optional binary field_id=-1 redaction_state_code (String);\n  optional float field_id=-1 sentiment_score;\n  optional boolean field_id=-1 contains_synthetic_pii_flag;\n}\n"},"kv_metadata":[["ARROW:schema",{"$cut":{"chars":812,"head":""}}]]}
[131073,103839,"2023-10-19T06:11:59.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.3635196,false]
[131074,27203,"2023-12-26T21:50:17.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.13089201,false]
[131075,92800,"2023-12-24T18:52:49.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.97260386,false]
[131077,88804,"2023-08-26T14:29:24.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.38401008,false]
[131079,98584,"2024-05-21T05:00:34.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.8545059,false]
[131081,60743,"2024-05-02T18:12:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.9894176,false]
[131083,66705,"2024-02-16T06:02:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6070005,false]
[131085,58278,"2024-09-06T00:27:55.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.27498642,false]
[131097,62627,"2024-02-27T13:21:23.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4654116,false]
[131099,59163,"2024-06-29T07:52:15.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.36668786,false]
[131101,76571,"2024-05-26T04:00:51.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.50524896,false]
[131103,946,"2024-04-10T15:45:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.34395602,false]
[131106,98608,"2023-09-09T03:42:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.98185235,false]
[131107,30806,"2023-11-26T12:20:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.38493666,false]
[131113,2169,"2024-09-26T10:43:56.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4581256,false]
[131114,59390,"2024-06-17T00:13:49.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3937958,false]
[131115,48094,"2023-08-22T18:25:32.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.2919634,false]
[131119,17938,"2023-08-06T17:03:40.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19251966,false]
[131120,65176,"2024-07-06T18:53:57.000","BOT","Could you confirm when this started and whether the indicator is blinking?",2,"NONE",-0.9002442,false]
[131122,12893,"2024-08-13T17:39:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"AUTO_REDACTED",0.6348927,false]
[131125,78212,"2024-08-10T18:40:24.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.072750136,false]
[131130,90518,"2023-08-14T16:57:46.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.90853244,false]
[131134,16638,"2024-03-22T15:41:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.0044828705,false]
[131139,99020,"2023-10-28T12:21:46.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.47762644,false]
[131140,8964,"2024-03-31T20:58:26.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.38236728,false]
[131143,11670,"2024-07-09T18:57:25.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[131145,57445,"2024-10-17T10:55:49.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2915818,false]
[131146,81612,"2023-10-28T02:07:56.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.1774531,false]
[131148,98618,"2024-07-27T23:54:38.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.41763726,false]
[131150,77334,"2023-11-23T17:20:17.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"AUTO_REDACTED",-0.51904154,false]
[131152,62318,"2024-09-07T10:40:29.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.13212773,false]
[131157,34158,"2024-06-08T18:12:38.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.15186815,false]
[131158,3521,"2024-08-29T14:38:26.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.8763377,false]
[131162,17781,"2024-01-20T23:01:15.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.13835008,false]
[131164,63485,"2024-04-17T02:30:17.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.48022938,false]
[131165,43406,"2023-09-08T11:35:30.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.055039737,false]
[131168,111755,"2024-05-27T20:58:36.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.70530903,false]
[131169,74369,"2024-02-24T22:21:52.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.49950144,false]
[131173,73706,"2024-07-23T10:26:13.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5554994,false]
[131174,53373,"2023-08-07T14:08:22.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.12111157,false]
[131176,89319,"2024-08-24T22:37:56.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.13523327,false]
[131177,82122,"2023-12-24T08:46:03.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.924244,false]
[131186,28843,"2024-06-27T03:12:43.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.016266381,false]
[131187,68568,"2024-01-19T13:35:30.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.77700067,false]
[131190,4885,"2024-05-26T01:32:23.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.40992746,false]
[131191,111694,"2023-09-10T03:12:40.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.9132326,false]
[131195,90978,"2023-09-02T12:40:05.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"AUTO_REDACTED",0.4367235,false]
[131196,86384,"2023-11-26T01:03:46.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.55697304,false]
[131198,3580,"2024-10-02T17:21:40.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.58128595,false]
[131201,53,"2023-08-16T20:34:31.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.40844086,false]
[131204,24966,"2024-02-12T03:59:17.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[131205,22895,"2023-09-13T00:57:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7571754,false]
[131206,68162,"2023-11-16T16:18:43.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.33221576,false]
[131211,20219,"2024-07-25T04:25:53.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.5199537,false]
[131212,75413,"2023-08-05T10:42:03.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.38110706,false]
[131214,45600,"2024-05-06T06:03:15.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.16487308,false]
[131215,96122,"2024-06-29T21:45:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3990361,false]
[131216,57317,"2024-10-17T14:09:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.41683736,false]
[131220,76009,"2024-03-08T09:11:44.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2596575,false]
[131223,83954,"2024-10-04T23:52:25.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5153736,false]
[131227,96898,"2024-02-17T16:49:30.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.062802635,false]
[131229,46167,"2024-04-14T19:17:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.03927704,false]
[131230,50475,"2024-07-20T17:21:53.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.02386097,false]
[131232,74063,"2024-03-18T10:44:42.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.59591323,false]
[131234,79697,"2024-07-26T00:33:29.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.88927376,false]
[131239,54676,"2024-03-10T08:47:02.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.633428,false]
[131240,101968,"2024-09-15T00:42:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.060396727,false]
[131241,100376,"2023-07-19T16:25:45.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.17300536,false]
[131242,20644,"2024-06-20T17:30:16.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.3414922,false]
[131244,111763,"2023-10-04T18:34:01.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.9384236,false]
[131246,1317,"2024-07-10T04:05:24.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.26359823,false]
[131247,101159,"2024-01-15T06:16:54.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.1542694,false]
[131249,73969,"2023-11-11T05:38:04.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.17269413,false]
[131250,47429,"2024-02-18T09:24:15.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.69456667,false]
[131253,19531,"2023-08-14T19:35:19.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.25326967,false]
[131259,57844,"2024-06-12T18:55:17.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.15001081,false]
[131261,74668,"2024-05-20T07:17:46.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.19663812,false]
[131267,8910,"2024-01-18T18:15:47.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.24302286,false]
[131268,46872,"2023-07-26T00:57:48.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.56655645,true]
[131270,887,"2024-09-17T01:30:01.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.61660314,false]
[131276,33549,"2024-05-06T22:00:23.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",0.5984684,false]
[131277,18891,"2024-04-14T00:13:37.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.56478655,false]
[131280,81785,"2023-10-17T04:01:26.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.9152581,false]
[131282,47791,"2024-06-05T22:34:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.45080307,false]
[131284,87202,"2024-01-08T02:35:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7671012,false]
[131285,78622,"2024-10-20T18:42:20.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.090326846,false]
[131287,37681,"2023-10-15T05:40:09.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[131288,36154,"2023-09-25T00:50:38.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4815927,false]
[131291,45499,"2024-03-25T14:30:09.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5051418,false]
[131292,74116,"2023-09-25T02:02:10.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.9413284,false]
[131295,63069,"2023-10-15T01:28:24.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.3291633,false]
[131297,105199,"2024-04-19T23:11:03.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.17181405,false]
[131298,2033,"2023-10-05T09:25:43.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.25719327,false]
[131300,96782,"2023-09-29T16:51:21.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8785378,false]
[131302,41163,"2023-09-03T05:54:07.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5661228,false]
[131303,103403,"2023-10-10T19:11:11.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3346669,false]
[131304,90455,"2023-09-06T19:13:01.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.38074905,false]
[131305,64753,"2024-06-22T07:18:52.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.28396228,false]
[131306,20542,"2024-02-16T14:18:28.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.48377156,false]
[131307,8017,"2023-09-21T23:17:31.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.06794946,false]
[131308,7113,"2024-07-03T23:13:30.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.17711452,false]
[131309,80023,"2024-08-05T06:38:29.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.10272179,false]
[131311,8102,"2024-11-06T07:17:02.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.5106001,false]
[131315,17049,"2024-05-23T16:34:51.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.52058864,false]
[131318,90685,"2023-08-14T06:55:17.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7432915,false]
[131321,67903,"2024-04-06T05:48:54.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.11212236,false]
[131323,2153,"2023-10-11T00:41:10.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.87767196,false]
[131324,79342,"2024-04-19T11:23:43.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.21624033,false]
[131327,36824,"2024-05-25T11:26:46.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.8744768,false]
[131328,41334,"2024-04-07T14:47:29.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.011800338,false]
[131333,101445,"2024-05-18T09:40:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.0875539,false]
[131337,23559,"2024-01-11T11:49:22.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.2928396,false]
[131338,51424,"2023-12-08T21:15:19.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.74784344,false]
[131340,7995,"2024-06-05T07:33:20.000","CUSTOMER","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.40743402,false]
[131343,109825,"2024-07-08T15:02:13.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.12749629,false]
[131345,57120,"2024-09-07T23:22:54.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.1513143,false]
[131349,84679,"2024-04-02T12:39:07.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5823313,false]
[131350,30264,"2023-08-02T14:09:02.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.06947435,false]
[131354,21170,"2024-05-23T21:27:48.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.49196905,false]
[131355,40861,"2024-06-06T23:18:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.61509293,false]
[131356,67747,"2024-05-28T01:01:19.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.15212691,false]
[131358,17355,"2024-07-31T16:00:16.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.025022622,false]
[131359,78763,"2023-08-13T06:06:25.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.036076482,false]
[131362,16319,"2024-08-19T09:04:07.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.08476341,false]
[131365,90256,"2024-10-15T18:36:50.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.14019349,false]
[131366,106978,"2024-07-14T17:32:22.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.057451148,false]
[131370,82128,"2023-08-01T07:57:42.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.020801103,false]
[131372,48995,"2024-04-16T05:41:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.509973,false]
[131373,62778,"2023-09-10T10:58:30.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.052942444,false]
[131374,53949,"2024-09-10T06:42:29.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.8782386,false]
[131377,1249,"2024-02-13T09:50:17.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.13830869,false]
[131379,88183,"2024-11-14T21:11:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.27249616,false]
[131381,79283,"2024-01-30T01:08:07.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.88182324,false]
[131385,73567,"2024-10-18T01:09:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.6890704,false]
[131386,67264,"2024-10-22T07:02:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.47682664,false]
[131389,28089,"2024-08-10T11:36:01.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.53755283,false]
[131390,29535,"2024-07-27T14:49:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.77427864,false]
[131391,83329,"2024-09-21T06:39:12.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.04329179,false]
[131392,79574,"2024-06-28T23:01:18.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.1683668,false]
[131395,90153,"2024-04-06T18:08:15.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.28972045,false]
[131396,19439,"2024-03-02T07:57:39.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.62500995,false]
[131400,99210,"2024-06-21T17:03:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.082773685,false]
[131401,43194,"2024-07-17T10:11:55.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.16712789,false]
[131403,95241,"2024-04-16T22:58:28.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.540091,false]
[131404,54637,"2023-10-08T19:23:44.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[131405,40250,"2024-09-12T19:08:39.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3612902,false]
[131406,60596,"2024-01-22T21:26:44.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.08338375,true]
[131407,70445,"2024-09-12T20:59:47.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.1009319,false]
[131409,12981,"2024-02-25T09:28:06.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.35336748,false]
[131410,54754,"2024-06-02T02:26:55.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[131412,71206,"2024-01-28T18:30:51.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.07496434,false]
[131419,79537,"2024-05-04T23:58:04.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.031010233,false]
[131421,9885,"2024-05-09T05:11:43.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-1.0,false]
[131424,111738,"2024-02-02T05:48:20.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.80937755,false]
[131425,69803,"2023-10-30T06:08:00.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.09893275,false]
[131427,110994,"2024-05-14T16:13:02.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.325548,false]
[131428,51618,"2023-12-31T21:49:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7178618,false]
[131429,81993,"2024-07-22T14:19:03.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.17313989,false]
[131430,8158,"2024-06-12T09:39:17.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.55824864,false]
[131433,12400,"2024-10-07T15:56:45.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.50495285,false]
[131434,46650,"2023-09-26T22:45:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.8469959,false]
[131435,57979,"2023-11-05T01:56:13.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.31373495,false]
[131437,41652,"2023-10-15T22:40:34.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.29382932,false]
[131438,73726,"2024-08-09T10:45:31.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.00604173,false]
[131439,109024,"2024-08-23T02:52:45.000","CUSTOMER","A technician can arrive during the requested service window.",1,"AUTO_REDACTED",-0.5646535,false]
[131440,89515,"2024-07-17T02:29:32.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.6295019,false]
[131442,11274,"2024-11-24T12:29:29.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.15426432,false]
[131443,104618,"2024-04-24T18:44:48.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.05720009,false]
[131445,19513,"2024-01-01T17:34:35.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.045175135,false]
[131446,30438,"2023-08-13T06:28:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7976651,false]
[131447,75796,"2024-10-23T22:17:28.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",1.0,false]
[131448,5812,"2024-09-12T02:16:48.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.83410555,false]
[131450,37940,"2024-09-16T02:52:15.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4994168,false]
[131458,29031,"2023-08-17T14:04:32.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.43429846,false]
[131465,37701,"2024-10-24T18:23:17.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.06980045,false]
[131467,78640,"2024-05-28T07:20:58.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.6224818,false]
[131468,70612,"2024-03-26T06:12:04.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.017086262,false]
[131469,109336,"2023-09-03T03:53:29.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2810024,false]
[131470,1486,"2024-06-08T07:29:49.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.39416257,false]
[131472,24794,"2023-09-26T04:07:57.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.49428424,false]
[131475,68398,"2024-07-18T23:12:14.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[131480,54366,"2024-09-13T07:46:05.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.53840876,false]
[131485,52100,"2024-05-02T14:10:22.000","INTERNAL","A technician can arrive during the requested service window.",1,"NONE",0.87774056,false]
[131487,4886,"2024-10-17T07:16:59.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.321326,false]
[131488,103086,"2024-10-18T15:13:34.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.25490695,false]
[131495,70498,"2023-08-14T01:51:35.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[131497,78300,"2023-12-24T09:20:05.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3857917,false]
[131499,48934,"2023-12-26T11:31:52.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.71704096,false]
[131502,44530,"2023-08-08T22:41:15.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.16699056,false]
[131503,80641,"2023-12-14T23:01:10.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.08580212,false]
[131504,94658,"2023-12-01T22:04:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.487161,false]
[131507,85786,"2024-03-23T18:18:07.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.20439564,false]
[131511,76120,"2024-07-16T11:48:55.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.4077761,false]
[131512,68824,"2023-08-01T01:45:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.47910446,false]
[131514,42535,"2024-10-08T21:06:44.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.10106716,false]
[131518,102874,"2024-10-30T01:27:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.96354294,false]
[131521,111824,"2024-04-10T09:48:24.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.038479578,false]
[131523,78585,"2023-11-23T03:21:54.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.49292713,false]
[131524,44234,"2024-02-26T17:24:29.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.22097097,false]
[131526,45175,"2023-11-17T12:01:03.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.27120304,false]
[131529,57396,"2024-02-29T03:05:49.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.97076136,false]
[131531,8768,"2023-11-02T10:45:52.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.9796187,false]
[131532,109811,"2023-12-25T14:43:36.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.00035902756,false]
[131533,111994,"2024-07-24T11:48:24.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.16746928,false]
[131535,93068,"2023-12-15T03:11:11.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.045352306,false]
[131536,15836,"2024-09-12T14:50:33.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[131540,79584,"2023-10-10T09:34:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6295666,false]
[131542,106368,"2023-10-26T11:55:22.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.2619355,false]
[131547,84833,"2023-11-21T12:47:28.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.40624183,false]
[131548,56579,"2024-07-07T10:47:44.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.037180305,false]
[131551,7617,"2023-11-23T19:26:13.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.0019991621,false]
[131552,36601,"2024-05-18T14:07:45.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.57754576,false]
[131554,98697,"2024-03-16T13:39:57.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.9168523,false]
[131556,40447,"2023-08-25T20:40:31.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.017126169,false]
[131560,59368,"2024-07-13T14:12:14.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.41178757,false]
[131561,87907,"2024-01-15T01:30:39.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.18039744,false]
[131562,40340,"2024-05-05T11:47:58.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4047554,false]
[131563,8814,"2024-02-28T03:33:42.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.021743458,false]
[131564,19709,"2024-04-18T02:49:48.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.77025914,false]
[131565,22403,"2024-01-08T16:25:36.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.2191976,false]
[131566,34364,"2024-02-19T05:11:54.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.57738495,false]
[131567,108678,"2023-11-15T01:44:06.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3568607,false]
[131568,111403,"2023-09-02T04:00:30.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.15346655,false]
[131571,4084,"2024-04-15T01:04:05.000","AGENT","Internal note: verify entitlement before offering a replacement.",2,"NONE",0.18122335,false]
[131573,105528,"2023-07-14T22:40:20.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.60207355,false]
[131574,100615,"2024-07-05T07:58:29.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.040698133,false]
[131581,95267,"2024-02-14T20:10:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6101656,false]
[131582,31822,"2023-12-23T15:04:02.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.6953077,false]
[131584,90328,"2023-12-19T01:23:35.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6288775,false]
[131586,29060,"2024-06-15T02:39:27.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.055081744,false]
[131587,91199,"2024-11-20T22:56:42.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.26417398,false]
[131591,30643,"2023-10-21T15:28:10.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.1973524,false]
[131592,85162,"2024-10-30T07:32:57.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.743008,false]
[131594,45188,"2023-10-30T17:06:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.13594736,false]
[131597,92291,"2024-07-08T13:32:27.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.2399862,false]
[131598,61058,"2024-07-09T15:05:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5820832,false]
[131600,43062,"2024-05-26T02:59:26.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.23388875,false]
[131602,30560,"2024-06-11T16:10:12.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5596765,false]
[131606,26777,"2024-07-03T09:28:37.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.014014779,false]
[131607,83339,"2024-11-18T03:26:01.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.34809768,false]
[131612,2562,"2024-07-27T18:52:03.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.035834856,false]
[131613,48285,"2023-08-20T04:26:54.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.022812942,false]
[131618,41952,"2023-12-24T21:08:36.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.39002618,false]
[131620,78444,"2023-11-23T22:40:04.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.9190281,false]
[131622,35712,"2024-06-26T18:56:16.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.27147588,false]
[131623,63965,"2023-11-05T09:19:08.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.50729144,false]
[131624,18801,"2024-11-05T20:45:42.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.35400456,false]
[131625,53565,"2024-03-09T00:46:56.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[131628,40351,"2024-04-25T09:06:36.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.021990266,false]
[131630,25793,"2024-10-18T15:50:23.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5309496,false]
[131632,111185,"2023-12-23T06:34:57.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.808823,false]
[131634,4199,"2024-10-18T21:05:20.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.17823218,false]
[131635,75286,"2024-07-26T18:21:20.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.025661185,false]
[131637,56209,"2024-12-01T03:51:10.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.03979319,false]
[131643,44838,"2023-09-05T11:06:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.13787928,false]
[131644,69792,"2024-10-19T20:31:49.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.8130596,false]
[131645,50587,"2023-08-25T14:23:45.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7668903,false]
[131649,2516,"2023-09-25T22:09:25.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.23873727,false]
[131650,104606,"2024-05-06T16:00:15.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.14324959,false]
[131654,10908,"2023-11-06T02:48:09.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.45446995,false]
[131655,88252,"2023-11-12T08:40:13.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.11110505,false]
[131661,83681,"2023-08-24T06:34:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.06058142,false]
[131665,81826,"2024-06-04T06:44:52.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.29235384,false]
[131671,58212,"2024-06-27T12:52:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.48219416,false]
[131673,67668,"2024-11-21T02:05:59.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.17335087,false]
[131677,64359,"2023-08-25T07:24:15.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5983456,false]
[131679,89853,"2023-08-13T20:22:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.62554264,false]
[131680,86943,"2024-02-10T11:50:21.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.17855366,false]
[131681,56896,"2024-08-20T21:36:14.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.013578069,false]
[131683,48812,"2024-07-20T21:29:31.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.4482575,false]
[131685,73593,"2024-10-14T09:31:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.11605041,false]
[131687,30360,"2023-07-14T16:33:50.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.12163221,false]
[131688,55678,"2024-07-24T13:06:27.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.9317028,false]
[131689,88499,"2024-05-09T21:30:40.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.7765679,false]
[131693,85427,"2023-12-17T23:46:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.25833938,false]
[131695,73100,"2024-02-03T00:03:24.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.42041475,false]
[131697,7748,"2023-11-12T19:30:05.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3476844,false]
[131699,19049,"2024-11-03T00:29:14.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6184631,false]
[131704,54733,"2024-01-03T10:22:14.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.1607874,false]
[131713,5132,"2023-11-29T03:24:18.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.053835522,false]
[131715,46068,"2023-12-15T07:12:21.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.04069179,true]
[131716,16217,"2023-09-16T00:20:55.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6346589,false]
[131718,93828,"2023-11-11T04:20:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3154875,false]
[131721,37156,"2023-10-30T19:32:30.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.14257923,false]
[131722,46516,"2024-07-17T17:01:06.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5794618,false]
[131723,29173,"2024-07-04T00:34:09.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.7341843,false]
[131725,92401,"2024-10-21T16:37:02.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.926767,false]
[131727,36649,"2024-10-05T01:00:28.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.8004659,false]
[131728,45002,"2023-12-27T09:11:44.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.30899522,false]
[131730,1668,"2024-04-01T22:44:04.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.45101222,false]
[131733,66562,"2024-03-27T21:13:45.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.7973845,false]
[131735,28900,"2023-11-17T16:06:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.2168575,true]
[131737,2570,"2024-06-11T03:27:26.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.7442732,false]
[131739,88927,"2024-03-28T04:07:21.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.22658212,false]
[131740,53383,"2024-01-24T17:15:02.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6160731,false]
[131743,10783,"2024-07-22T17:18:49.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.29730737,false]
[131746,84509,"2024-03-14T09:29:04.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.49861413,false]
[131747,6154,"2023-11-30T23:09:52.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.03665152,false]
[131748,95440,"2024-01-15T03:08:23.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.31610385,false]
[131749,106659,"2024-11-20T12:42:41.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.3036943,false]
[131750,37514,"2023-08-22T14:13:58.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.12548953,false]
[131751,86779,"2023-07-25T13:25:37.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.107433714,false]
[131752,49487,"2023-07-28T20:30:21.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[131755,81404,"2024-06-28T23:31:29.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",-0.354726,false]
[131758,76504,"2024-10-03T20:19:26.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.41506764,false]
[131759,13298,"2024-01-04T06:41:19.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[131764,97239,"2024-10-01T21:24:49.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6387572,false]
[131770,72808,"2024-05-03T02:04:35.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.31758034,false]
[131772,63439,"2023-08-25T12:25:51.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[131774,50340,"2024-11-23T20:21:16.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.8988131,false]
[131779,86096,"2024-08-28T01:15:05.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.16658172,false]
[131781,63447,"2024-06-13T10:39:17.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.40972388,false]
[131782,61677,"2023-11-05T21:51:54.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.043493733,false]
[131786,103822,"2024-03-24T15:01:27.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.061203286,false]
[131791,410,"2024-03-16T07:26:05.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.038264222,false]
[131793,93383,"2024-10-27T21:16:37.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.004366923,false]
[131794,86796,"2024-07-23T23:46:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.70790327,false]
[131799,96012,"2024-03-17T03:11:29.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.022238785,false]
[131802,62277,"2024-08-30T08:55:05.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.383993,false]
[131803,48595,"2024-07-14T14:37:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.24263367,false]
[131806,26341,"2023-11-21T05:57:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4002205,false]
[131809,16828,"2024-10-23T20:10:15.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.48774534,false]
[131813,33757,"2024-06-03T21:59:21.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.10799534,false]
[131814,35155,"2024-06-08T13:37:51.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.113910206,false]
[131818,38288,"2023-09-29T22:48:39.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.11201439,false]
[131819,33250,"2023-11-14T10:37:24.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.432208,false]
[131820,94394,"2024-05-25T00:08:51.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[131821,44570,"2024-10-23T00:24:13.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.52003604,false]
[131829,42111,"2024-06-23T10:31:29.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.60115546,false]
[131830,16174,"2024-02-11T15:47:09.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.48691308,false]
[131831,69238,"2024-06-09T08:37:54.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.042790458,false]
[131832,51618,"2023-12-29T23:49:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2941208,false]
[131834,40730,"2024-06-30T23:52:17.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.66326463,false]
[131835,82266,"2024-09-03T05:19:09.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.20048623,false]
[131837,64930,"2024-01-21T11:40:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.22775003,false]
[131838,7697,"2024-03-21T11:30:58.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[131844,52476,"2024-05-21T15:32:39.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1626697,false]
[131846,16468,"2024-09-10T11:36:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.23059754,false]
[131847,33134,"2023-09-06T19:46:16.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5943952,false]
[131849,82170,"2024-06-04T22:02:45.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.11158455,false]
[131854,41556,"2024-07-05T16:55:38.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.3246514,false]
[131856,41768,"2024-05-22T06:34:40.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.651176,false]
[131860,55446,"2024-07-05T09:05:56.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.09362122,false]
[131861,77334,"2023-11-21T22:20:17.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.6990127,false]
[131863,83866,"2024-02-08T04:37:32.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.620859,false]
[131865,88362,"2024-08-24T07:09:28.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.46623692,false]
[131867,23138,"2024-06-15T22:49:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.05751288,false]
[131868,6070,"2023-12-26T13:58:50.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[131869,88766,"2024-07-10T07:30:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[131873,54617,"2023-09-19T20:10:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6399289,false]
[131875,58003,"2024-08-12T10:45:43.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.13643548,false]
[131877,37580,"2024-02-18T01:44:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.09860573,false]
[131879,99857,"2023-11-08T20:34:13.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.36776766,false]
[131881,69737,"2023-10-08T18:04:07.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.26813436,false]
[131883,12425,"2023-09-23T16:23:46.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3478965,false]
[131885,95272,"2024-10-16T07:03:57.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.47846803,false]
[131886,41683,"2024-08-10T23:29:08.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[131888,41229,"2024-03-11T10:54:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8152958,false]
[131889,20541,"2024-07-04T17:52:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.18640797,false]
[131891,109478,"2024-03-08T12:30:46.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.82883686,false]
[131892,91843,"2024-01-01T16:32:05.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.1756092,false]
[131895,60954,"2023-12-23T13:23:12.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.57264596,false]
[131896,103342,"2024-01-21T12:40:51.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.18982068,false]
[131897,90705,"2024-10-10T00:32:37.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.09569738,false]
[131899,104882,"2024-04-05T12:54:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.12230138,false]
[131903,60757,"2023-08-04T14:01:52.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.66785604,false]
[131904,60015,"2023-11-12T08:20:10.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.108132444,false]
[131905,55980,"2023-09-23T22:51:45.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.19597518,false]
[131908,36832,"2024-04-14T14:41:44.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.037625443,false]
[131910,67163,"2024-03-05T22:34:27.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[131916,57487,"2024-04-24T16:10:41.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.07450036,false]
[131918,36077,"2023-08-07T17:14:55.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.39000314,false]
[131922,86175,"2024-09-27T14:20:35.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.16889443,false]
[131925,30188,"2024-07-24T20:32:20.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.4287649,false]
[131927,57633,"2024-12-10T18:11:35.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.40674263,false]
[131930,66868,"2023-12-10T12:53:30.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.7146476,false]
[131934,10342,"2024-11-15T11:04:14.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.44000444,false]
[131935,54145,"2024-11-02T20:08:22.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.7214291,false]
[131939,42659,"2023-12-19T06:55:53.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.052982185,false]
[131940,43802,"2023-10-10T10:01:19.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4765665,false]
[131941,56944,"2024-05-03T08:59:07.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.44785768,false]
[131946,107296,"2023-12-15T10:42:15.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",-0.19379193,false]
[131947,10111,"2023-11-09T00:22:41.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.1386193,false]
[131950,72790,"2024-08-22T23:23:54.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.13333759,false]
[131951,84171,"2024-01-22T11:33:26.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.17044535,false]
[131959,90461,"2024-09-24T02:50:38.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.047664266,false]
[131960,41435,"2023-10-03T14:29:37.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.13018462,false]
[131961,5384,"2023-10-03T18:45:24.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.7358268,false]
[131962,14997,"2024-09-04T20:46:10.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5259845,false]
[131965,57631,"2023-09-01T15:08:24.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.41959223,false]
[131967,71660,"2023-09-10T20:37:20.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.40105805,false]
[131968,110226,"2023-11-22T06:26:02.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.48877025,false]
[131971,26506,"2024-10-13T20:54:57.000","INTERNAL","A technician can arrive during the requested service window.",1,"NONE",-0.048236698,false]
[131972,39876,"2024-07-13T20:08:38.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[131973,108618,"2023-11-24T08:50:46.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-1.0,true]
[131974,13867,"2023-12-19T09:28:32.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.16498873,false]
[131975,64739,"2024-01-12T14:46:40.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",6.301551e-05,false]
[131979,16253,"2024-10-21T07:43:05.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7702557,false]
[131981,76890,"2024-03-17T04:55:24.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.24115297,false]
[131982,60894,"2023-07-14T10:17:02.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.101041384,false]
[131985,16278,"2023-10-06T03:42:51.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.22239682,false]
[131986,104307,"2024-05-30T21:12:30.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.017602516,false]
[131987,107864,"2023-08-08T14:20:33.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.34048077,false]
[131988,87092,"2024-02-15T08:12:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.24982326,false]
[131990,53073,"2024-03-03T14:21:13.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.42215455,false]
[131995,100586,"2024-03-18T03:14:00.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6401192,false]
[131997,70884,"2023-12-13T01:49:18.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.09648032,false]
[131998,32515,"2024-04-25T07:04:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.39833838,false]
[131999,101149,"2024-09-08T01:37:06.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7721406,false]
[132002,59730,"2023-09-25T07:03:29.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",-0.13187213,false]
[132003,17015,"2024-10-01T18:57:52.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.13690943,false]
[132010,81329,"2023-11-21T10:08:09.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.09527702,false]
[132012,24467,"2023-10-19T04:40:27.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.8942424,false]
[132016,103573,"2023-12-31T09:04:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.56350803,false]
[132017,102668,"2024-11-04T19:22:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.068493076,false]
[132018,46150,"2024-01-02T00:35:28.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.16321683,false]
[132020,99989,"2024-09-16T02:31:20.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.04248843,false]
[132023,107167,"2024-09-03T22:11:44.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.019343538,false]
[132027,45721,"2024-03-20T10:48:06.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.10063769,true]
[132029,58484,"2024-03-21T23:19:14.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.62023103,false]
[132032,55573,"2023-11-30T20:12:52.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.39935952,false]
[132034,97090,"2024-01-27T18:55:51.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8971157,false]
[132037,50040,"2023-08-19T20:54:35.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.33254054,false]
[132038,13072,"2024-04-12T14:57:33.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.32112923,false]
[132040,16512,"2024-07-24T11:28:55.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.04440302,false]
[132043,107666,"2024-07-27T00:59:16.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.011469898,false]
[132047,75821,"2024-10-04T13:37:06.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[132048,97437,"2023-11-17T12:18:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.34691483,false]
[132049,10553,"2024-02-17T03:01:34.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8986113,false]
[132051,17605,"2024-07-05T09:47:24.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8677493,false]
[132052,100654,"2024-01-23T15:12:38.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7718594,false]
[132053,74292,"2024-03-24T06:48:31.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.28215832,false]
[132054,111613,"2023-10-01T06:23:45.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.01576989,false]
[132057,106207,"2024-03-26T08:05:31.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.63771844,false]
[132058,4475,"2023-10-21T22:53:49.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.23353907,false]
[132066,19231,"2024-05-16T22:54:12.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.5584485,false]
[132068,106129,"2023-11-21T09:14:17.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.5381435,false]
[132071,21771,"2024-03-12T05:59:23.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7974217,false]
[132072,78916,"2023-10-03T17:00:53.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.08385059,false]
[132073,29501,"2023-08-04T07:53:57.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.23723985,false]
[132077,85195,"2024-02-21T07:25:54.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.26243335,false]
[132080,101164,"2023-11-04T10:49:42.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5500574,false]
[132081,86350,"2024-10-08T15:00:36.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.45240867,false]
[132082,37329,"2024-06-07T18:30:13.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.121793844,false]
[132083,63811,"2023-10-06T04:28:16.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.05381957,false]
[132085,4629,"2024-05-19T14:58:16.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.85644674,false]
[132086,97861,"2024-06-15T22:53:27.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.22199887,false]
[132087,109906,"2024-06-23T21:42:19.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.6829907,false]
[132088,30594,"2024-10-09T03:57:29.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.46135178,false]
[132089,20326,"2024-06-07T23:45:51.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.64737684,false]
[132090,91652,"2024-01-02T04:39:54.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.06860099,false]
[132092,33633,"2024-05-04T23:41:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.8841613,false]
[132096,52777,"2024-02-24T22:08:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[132100,32232,"2024-01-19T15:31:33.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.27268246,false]
[132102,58797,"2024-07-28T03:59:53.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7804391,false]
[132103,6638,"2024-04-14T12:56:35.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.009110652,false]
[132106,47882,"2024-08-02T21:09:55.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.47431242,false]
[132107,78311,"2024-02-22T00:42:20.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.62772524,false]
[132110,19834,"2023-08-17T23:07:38.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5077427,true]
[132117,7793,"2024-03-02T03:08:33.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.89911526,true]
[132118,69747,"2023-10-11T22:39:31.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.1361071,false]
[132120,106608,"2024-04-03T00:13:09.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.23381561,false]
[132122,97338,"2024-07-18T00:35:00.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.20465645,false]
[132123,62154,"2023-09-11T08:30:41.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.04264841,false]
[132126,40458,"2023-12-05T18:23:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.41275266,false]
[132128,105833,"2023-11-09T09:02:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.70658356,false]
[132130,29959,"2024-07-16T00:36:22.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.24814017,false]
[132131,94407,"2024-07-18T18:42:47.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.18617873,false]
[132133,3789,"2024-05-09T10:55:10.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.6418299,false]
[132137,57293,"2024-03-01T16:06:52.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[132138,79658,"2024-04-24T07:20:59.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.30181524,false]
[132139,99620,"2023-11-01T01:15:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.046169166,false]
[132142,53724,"2023-12-17T14:52:46.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-1.0,false]
[132144,101038,"2024-09-25T19:41:46.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.049482994,false]
[132145,71907,"2024-04-10T01:37:35.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.15730242,false]
[132147,40811,"2023-12-10T23:32:04.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6419828,false]
[132148,1810,"2024-05-09T03:20:30.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.15993433,false]
[132149,80373,"2024-04-18T05:03:44.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.38683826,false]
[132153,39629,"2024-07-25T17:31:08.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.20702836,false]
[132158,26253,"2023-09-20T19:54:50.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.10818002,false]
[132159,86378,"2023-10-26T03:59:53.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.22955675,false]
[132161,64753,"2024-05-27T00:18:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.7836582,false]
[132162,107550,"2024-03-06T03:02:04.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.53881806,false]
[132166,111989,"2023-10-19T12:19:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.8088924,false]
[132167,24458,"2024-02-28T22:43:46.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.17796615,false]
[132168,61417,"2023-11-25T09:00:32.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.32019293,false]
[132169,55498,"2024-07-26T02:27:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.271287,false]
[132171,33515,"2024-09-18T21:20:12.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.3368295,false]
[132173,108060,"2023-08-20T23:27:41.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.52122396,false]
[132176,339,"2023-12-29T16:23:22.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[132178,9132,"2024-05-24T09:07:32.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.38175488,false]
[132180,86422,"2024-05-22T19:38:52.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.109885864,false]
[132182,61056,"2024-01-22T14:59:50.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.26465628,false]
[132183,90643,"2024-05-08T17:49:09.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.0022646526,false]
[132185,73920,"2024-10-31T19:17:34.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.577289,false]
[132187,9027,"2024-09-03T10:36:44.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6982995,false]
[132188,52827,"2024-07-15T23:06:38.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.37469143,false]
[132191,45150,"2024-05-29T01:01:22.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.58926725,false]
[132193,12912,"2024-06-09T14:55:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19490398,false]
[132194,95227,"2024-09-16T18:06:11.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.06903889,false]
[132195,7617,"2023-11-11T15:26:13.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.80632937,false]
[132197,72635,"2024-04-05T00:37:40.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.76663476,false]
[132198,70048,"2024-05-28T16:29:06.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.38799384,false]
[132204,15572,"2023-09-02T13:37:53.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2956744,false]
[132205,42193,"2024-07-10T01:40:22.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.40586197,false]
[132206,23971,"2024-01-07T10:38:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.10435196,false]
[132210,6304,"2024-04-03T08:27:53.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.42585975,false]
[132212,38916,"2024-09-23T02:13:07.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.040116526,false]
[132213,80774,"2024-04-11T21:49:14.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.061271552,false]
[132214,9574,"2024-06-20T04:26:20.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.57873464,false]
[132217,39232,"2024-04-27T18:41:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.23750518,false]
[132218,86798,"2024-10-15T13:54:33.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.2650579,false]
[132221,83930,"2024-04-06T19:58:46.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.50978446,false]
[132226,33323,"2024-10-22T22:53:16.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.823437,false]
[132228,79345,"2023-09-11T01:20:16.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.0637519,false]
[132230,6378,"2024-08-15T10:03:59.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.18086822,false]
[132231,89662,"2023-08-04T02:59:16.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.39769965,false]
[132232,31865,"2024-08-06T13:19:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.48563913,false]
[132234,538,"2024-06-23T23:53:58.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.23750947,false]
[132235,75228,"2023-11-29T15:28:15.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.20601034,false]
[132238,56798,"2024-04-11T12:44:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.19390453,false]
[132239,75277,"2023-10-07T10:48:55.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.8160054,false]
[132240,59971,"2024-02-03T15:09:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[132241,87800,"2024-06-11T16:52:08.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.017784597,false]
[132243,20889,"2024-03-19T09:32:40.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.69091624,false]
[132247,64617,"2023-10-22T17:50:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.58525324,false]
[132248,105387,"2024-09-26T15:27:38.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.41005716,false]
[132249,46423,"2024-05-22T19:15:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.03546246,false]
[132252,99692,"2024-04-01T11:59:01.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.111250564,false]
[132253,50051,"2023-09-07T01:46:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.24034779,false]
[132256,87693,"2024-07-21T09:50:03.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.15002503,false]
[132258,42473,"2024-02-03T22:50:14.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.28381467,false]
[132260,71977,"2024-07-25T16:45:27.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3728558,false]
[132264,71669,"2023-09-13T00:31:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.23295505,false]
[132266,103416,"2024-03-03T16:58:33.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.18761948,false]
[132267,53344,"2024-01-13T14:17:02.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.117313825,false]
[132269,31102,"2024-01-29T03:41:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",-0.6826416,false]
[132270,81006,"2024-01-06T18:26:09.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2590676,false]
[132271,50386,"2024-03-05T10:15:41.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.049433485,false]
[132272,52266,"2024-03-08T02:07:12.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7887656,false]
[132275,99800,"2023-08-04T16:37:16.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.19242786,false]
[132281,81518,"2024-09-02T00:34:08.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.17030749,false]
[132282,85927,"2023-10-06T18:17:20.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.059801247,false]
[132286,10626,"2024-09-02T21:18:09.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.12621208,false]
[132288,57819,"2024-10-03T18:08:39.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.70400983,false]
[132292,62824,"2024-08-14T07:37:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8235931,false]
[132293,75796,"2024-10-14T02:17:28.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.09310824,false]
[132295,107652,"2023-10-23T20:03:45.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14950852,false]
[132298,66432,"2023-11-17T10:19:54.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.06247707,true]
[132302,98505,"2023-08-09T06:16:53.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.29446736,false]
[132303,19795,"2024-06-25T03:10:48.000","BOT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.11409497,false]
[132305,58734,"2024-09-06T02:11:22.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.32659537,false]
[132306,81705,"2023-07-26T21:56:10.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.2758146,false]
[132307,46390,"2024-06-06T22:40:38.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.59306306,false]
[132309,52254,"2023-11-25T20:21:39.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.45655647,false]
[132310,58087,"2023-12-14T17:04:55.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.068639375,false]
[132312,29860,"2023-10-13T12:12:49.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.536426,true]
[132313,41597,"2024-10-20T10:19:25.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[132315,19729,"2024-01-19T06:13:23.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.1692975,false]
[132317,77444,"2024-01-28T17:07:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.009811828,false]
[132319,68531,"2023-10-16T03:34:15.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.007871868,false]
[132320,3474,"2024-10-12T03:04:25.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.029455889,false]
[132321,87940,"2023-11-21T17:48:58.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.110355765,false]
[132322,27600,"2024-08-18T01:25:34.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.07576899,false]
[132325,54162,"2024-09-01T01:58:13.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.22952166,false]
[132330,60249,"2024-06-02T20:09:07.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.28154093,false]
[132338,57041,"2024-04-15T16:42:17.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.58458596,false]
[132340,34216,"2024-08-06T09:12:08.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.60538125,false]
[132341,24944,"2024-06-08T09:29:29.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.005306486,false]
[132342,73772,"2024-08-02T16:44:41.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.61411875,false]
[132344,16642,"2024-02-19T02:46:49.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.9278381,false]
[132345,13792,"2024-07-21T22:57:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[132351,103584,"2024-06-25T06:37:51.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.19220644,false]
[132352,3214,"2024-01-30T04:03:43.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.37522727,false]
[132353,8160,"2023-10-23T05:39:58.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.29767707,false]
[132356,97288,"2023-07-28T16:46:59.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.9729983,false]
[132358,95487,"2024-07-12T14:32:37.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.49880978,false]
[132360,95703,"2024-02-20T13:54:15.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.9910972,false]
[132361,11430,"2024-08-19T21:25:34.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.72970283,false]
[132365,32815,"2024-11-19T20:45:21.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[132368,91207,"2023-11-13T13:07:33.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.028801685,false]
[132371,51667,"2023-11-21T14:39:02.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.07007845,false]
[132372,28620,"2023-11-21T19:58:18.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.31245786,false]
[132374,51876,"2024-03-06T17:43:20.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.46300504,false]
[132378,89079,"2024-08-27T07:17:49.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.45498776,false]
[132381,81134,"2024-08-06T09:51:16.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.060466465,false]
[132382,5864,"2023-09-03T02:22:11.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.14897309,false]
[132383,93123,"2023-12-15T18:09:09.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[132385,105927,"2023-09-24T16:14:17.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.43935165,false]
[132387,83728,"2023-07-15T04:49:13.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-1.0,false]
[132388,51737,"2023-09-12T16:51:05.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.32880965,false]
[132389,83992,"2023-11-27T08:18:53.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.6481444,false]
[132396,55560,"2024-08-03T19:55:56.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.014273011,false]
[132399,91333,"2023-10-08T22:23:44.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.20482147,false]
[132400,10665,"2023-07-19T19:43:02.000","AGENT","A technician can arrive during the requested service window.",1,"REVIEW_REQUIRED",1.0,false]
[132403,3065,"2024-01-26T05:39:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.5904998,false]
[132408,64428,"2023-10-21T09:33:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.31406918,false]
[132409,87996,"2024-08-29T10:50:57.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.63748413,false]
[132410,111823,"2024-06-07T08:11:52.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.7340712,false]
[132411,2289,"2024-04-26T21:24:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.15871917,false]
[132412,4342,"2023-12-18T05:33:03.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.24216592,false]
[132413,68209,"2023-07-31T14:15:51.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.35105944,false]
[132414,41287,"2023-07-07T08:43:18.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.6192555,false]
[132420,80059,"2024-05-17T09:52:19.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.43792993,false]
[132421,96266,"2024-09-17T11:33:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3151406,false]
[132423,69405,"2024-02-22T00:59:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.14949481,false]
[132426,45582,"2024-06-13T21:51:25.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2077348,false]
[132429,73780,"2023-08-28T10:55:32.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.017772576,false]
[132430,21320,"2024-01-18T20:18:46.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.82036483,false]
[132433,52406,"2024-04-29T00:00:06.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8108669,false]
[132434,14273,"2023-08-28T16:11:17.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.79670537,true]
[132436,4944,"2024-04-08T21:42:54.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5930622,false]
[132437,11836,"2023-12-12T15:33:26.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2811164,false]
[132438,3341,"2024-09-19T21:36:51.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.6642011,false]
[132444,85176,"2023-08-03T10:00:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.25180808,false]
[132445,41551,"2023-12-15T02:27:26.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.038290095,false]
[132446,61783,"2024-08-29T23:18:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.13754396,false]
[132449,32545,"2024-06-19T21:52:11.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.09036442,false]
[132452,34058,"2024-05-20T20:32:05.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.23359832,false]
[132454,38870,"2023-08-08T20:26:27.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.23392053,false]
[132455,34533,"2023-08-03T15:07:57.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6592792,false]
[132458,18732,"2024-01-03T12:44:21.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.51698816,false]
[132459,28846,"2024-03-25T17:44:25.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.4130873,false]
[132461,40759,"2024-02-05T04:21:26.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[132463,40248,"2024-03-27T06:25:58.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.034643482,false]
[132466,58967,"2024-09-24T23:36:23.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.40511826,false]
[132468,64609,"2024-02-02T08:52:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[132469,64226,"2023-08-07T00:58:47.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.40620112,false]
[132478,42014,"2024-02-13T21:13:16.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.1913794,false]
[132480,90114,"2023-12-14T04:39:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.018435284,false]
[132483,111436,"2024-03-19T23:29:47.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.35392544,false]
[132491,82634,"2024-05-05T17:38:49.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.50950325,false]
[132493,15602,"2023-10-24T03:38:27.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.49179506,false]
[132495,111751,"2024-10-01T23:47:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.20993516,false]
[132499,57261,"2024-04-03T22:54:42.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.48615155,false]
[132502,60539,"2023-08-13T05:49:41.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.12555586,true]
[132503,172,"2023-09-29T13:02:54.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",1.0,false]
[132507,39221,"2023-09-27T07:58:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5573277,false]
[132509,64804,"2023-10-18T14:48:17.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2868865,false]
[132510,102976,"2023-11-30T04:03:52.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.053987276,false]
[132512,34575,"2024-01-14T05:48:20.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.30733004,false]
[132513,39589,"2024-01-15T18:27:03.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.004717079,false]
[132516,28353,"2024-04-03T19:48:11.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5887974,false]
[132517,74614,"2024-04-22T16:00:15.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",-0.5892772,false]
[132523,70127,"2023-10-08T02:51:51.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.49056494,false]
[132526,40609,"2024-06-30T20:01:25.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.31039152,false]
[132528,10452,"2024-09-13T03:44:18.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.076074146,false]
[132529,63288,"2024-05-24T05:21:56.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.3286273,false]
[132533,13492,"2024-10-12T04:25:00.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.75482553,false]
[132534,8886,"2023-07-15T06:23:31.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.26053053,false]
[132537,91751,"2024-04-29T03:00:56.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.57541645,false]
[132540,6885,"2023-11-25T18:33:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.027701864,false]
[132543,16703,"2024-02-28T02:34:56.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.63631797,false]
[132545,96438,"2024-02-02T18:38:53.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.23811182,false]
[132546,34304,"2024-04-28T04:05:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",-0.2137511,false]
[132548,58765,"2024-01-10T11:49:02.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.16101708,false]
[132549,22528,"2024-08-31T02:57:21.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.038998723,false]
[132553,18202,"2023-08-19T06:28:27.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.6642931,false]
[132554,34236,"2024-08-26T18:41:23.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.31573924,true]
[132556,56291,"2024-03-13T17:14:26.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.580457,false]
[132560,75918,"2023-11-22T03:57:20.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0889312,false]
[132561,86597,"2024-07-22T16:40:57.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[132564,78397,"2024-03-23T00:01:42.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",1.0,false]
[132566,109659,"2024-03-18T18:48:53.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.122574516,false]
[132568,75413,"2023-07-19T11:42:03.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[132569,13241,"2024-05-21T19:21:50.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.23448512,false]
[132570,55908,"2023-09-29T22:54:18.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.6155203,false]
[132572,74664,"2024-07-01T17:45:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[132574,14920,"2023-08-06T23:26:40.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.43891668,false]
[132575,100685,"2024-08-20T04:39:52.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.0011853344,false]
[132576,32474,"2024-03-01T06:24:10.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.24604188,false]
[132578,105961,"2024-07-31T19:31:02.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6289987,false]
[132580,47689,"2023-11-24T14:03:53.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.37833714,false]
[132581,62751,"2024-07-25T04:18:16.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.97746783,false]
[132582,6154,"2023-12-17T00:09:52.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.1851244,false]
[132583,35746,"2024-04-13T16:48:55.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.32664898,false]
[132586,10241,"2024-06-20T17:53:03.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.72225475,false]
[132588,54260,"2024-07-22T19:47:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.39373952,false]
[132596,79743,"2023-10-12T07:17:11.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.05322124,false]
[132597,9438,"2023-09-22T16:26:48.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.9042636,false]
[132600,4055,"2023-10-31T18:33:30.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[132601,65643,"2024-09-11T00:59:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.0073067676,false]
[132602,65510,"2024-05-10T16:36:23.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.21894264,false]
[132603,58766,"2024-06-24T03:11:19.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.12574616,false]
[132604,63223,"2024-06-11T08:45:38.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.18292005,false]
[132605,104568,"2024-11-03T08:26:20.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.29332867,false]
[132606,63110,"2024-09-15T22:08:19.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.4071441,false]
[132608,52418,"2024-02-20T22:27:21.000","BOT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.3638087,false]
[132610,109744,"2024-02-11T22:23:29.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.14834358,false]
[132614,73878,"2023-08-19T15:52:08.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.25850996,false]
[132615,14177,"2024-07-13T04:21:35.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.23296511,false]
[132618,41616,"2024-02-07T07:16:13.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7198687,false]
[132619,28472,"2024-07-21T00:08:28.000","BOT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.12157295,false]
[132621,86082,"2023-09-11T08:13:20.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.08806329,false]
[132626,43831,"2024-11-22T23:53:40.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.84034747,false]
[132628,92036,"2024-02-12T18:54:17.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.24764112,false]
[132631,111080,"2023-09-08T18:21:43.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.580835,false]
[132633,68772,"2023-11-19T11:16:31.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.17490052,false]
[132635,8320,"2024-09-06T04:47:06.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3091093,false]
[132636,32038,"2024-07-30T21:01:41.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.41881683,false]
[132637,106595,"2023-10-03T02:30:53.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7338639,false]
[132643,45586,"2024-11-09T15:46:23.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.42367682,false]
[132644,90438,"2024-04-21T17:17:31.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.45249847,false]
[132647,61112,"2024-05-01T04:57:06.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.4509042,false]
[132649,10571,"2024-09-14T01:23:51.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.37207517,false]
[132650,93738,"2023-12-03T23:24:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.29753345,false]
[132657,83720,"2024-07-18T17:22:01.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.31527317,false]
[132658,41741,"2024-04-19T13:38:19.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.06169823,false]
[132659,88,"2024-03-08T23:56:30.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.09108988,false]
[132661,17007,"2024-05-28T18:17:18.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.588059,false]
[132664,106768,"2023-09-25T21:51:44.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.29638577,false]
[132665,83465,"2024-10-03T11:15:28.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.07607473,false]
[132669,15469,"2024-03-26T06:05:32.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.38255802,false]
[132672,15527,"2023-12-12T23:17:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.9691179,false]
[132678,91113,"2024-04-14T00:43:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.66466236,false]
[132679,17891,"2023-07-13T06:52:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.306328,false]
[132681,70037,"2024-04-23T00:29:09.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.2291879,false]
[132682,37930,"2024-01-16T18:35:40.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.33131894,false]
[132686,84537,"2024-01-14T21:07:23.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.27478808,false]
[132688,74102,"2024-07-18T18:53:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8609147,false]
[132690,98724,"2024-03-22T21:00:33.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.32488045,false]
[132691,55035,"2023-08-30T18:07:55.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.71191096,false]
[132694,9233,"2024-08-27T05:41:00.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.56464076,false]
[132695,51737,"2023-09-10T23:51:05.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.36129323,false]
[132696,28702,"2023-09-19T08:52:55.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.78095174,false]
[132697,50207,"2024-08-11T03:17:11.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.88721627,false]
[132698,40800,"2024-01-13T19:57:14.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.557432,false]
[132699,13802,"2024-10-02T11:52:53.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.01832158,false]
[132700,103033,"2023-10-23T05:29:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.2373332,false]
[132701,52381,"2023-08-24T00:14:28.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.43891403,false]
[132702,59893,"2024-05-03T19:44:23.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.14311393,false]
[132705,41238,"2024-02-06T20:51:56.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.66715497,false]
[132707,79829,"2024-06-24T23:19:07.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.41279286,false]
[132710,65089,"2024-08-25T19:02:30.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.07125939,false]
[132711,86483,"2024-04-20T19:56:46.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.5610394,false]
[132712,52619,"2024-10-27T15:49:41.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.406649,false]
[132715,29703,"2024-12-01T20:48:26.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.23792015,false]
[132717,110393,"2023-08-15T08:49:38.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.83604175,false]
[132718,68232,"2024-08-18T07:05:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.681684,false]
[132719,13274,"2024-08-14T19:44:45.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.950421,false]
[132725,70206,"2023-10-24T17:22:43.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.5148556,false]
[132726,91816,"2023-10-28T19:46:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5403186,false]
[132729,97764,"2024-09-30T14:39:16.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.07607025,false]
[132731,16551,"2024-06-27T13:52:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1708896,false]
[132734,34295,"2023-11-16T02:23:04.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.08332347,false]
[132738,6088,"2023-10-11T07:01:35.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.47699594,false]
[132739,78776,"2024-10-04T01:52:15.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.1643395,false]
[132741,34785,"2024-05-20T04:23:24.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[132743,10631,"2024-02-17T08:11:27.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.13595723,false]
[132745,34363,"2024-05-06T08:45:23.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[132746,75640,"2023-12-30T04:57:05.000","INTERNAL","A technician can arrive during the requested service window.",1,"AUTO_REDACTED",0.23562068,false]
[132748,81697,"2023-10-19T05:42:30.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.52150774,false]
[132751,23834,"2024-05-18T19:30:36.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.43657044,false]
[132754,57596,"2023-11-10T11:11:07.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.9540976,false]
[132755,5892,"2023-07-09T10:30:21.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.41574165,false]
[132757,50925,"2023-12-31T11:46:08.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.28916183,false]
[132758,33001,"2024-10-27T12:35:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6854773,false]
[132761,71815,"2024-09-05T20:44:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.4297043,false]
[132762,73783,"2024-11-17T03:47:29.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.41497535,true]
[132763,43446,"2023-10-27T10:10:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.014099801,false]
[132764,99673,"2023-11-15T16:05:55.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.5795327,false]
[132766,48768,"2024-05-31T02:31:43.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.32093862,false]
[132767,30926,"2023-11-02T11:19:46.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.081584305,false]
[132769,37441,"2023-11-10T19:10:05.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.043458216,false]
[132772,18677,"2024-05-03T05:52:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.07987722,false]
[132775,23894,"2024-09-22T05:43:29.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.03447302,false]
[132776,76211,"2024-09-10T12:23:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.016823608,false]
[132777,60627,"2024-03-23T04:11:22.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.18255515,false]
[132778,73092,"2024-08-25T18:05:42.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.15355523,false]
[132780,96659,"2024-09-03T13:34:08.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[132784,99678,"2023-12-29T09:10:06.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.7341095,false]
[132785,86255,"2024-09-19T17:41:23.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.44407782,false]
[132789,64052,"2024-08-24T18:37:21.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.069493204,false]
[132790,51030,"2023-10-27T18:09:37.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.18423083,false]
[132793,53653,"2024-10-17T22:50:00.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.0037756283,false]
[132795,24533,"2023-11-13T09:18:50.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.417414,false]
[132798,57370,"2023-08-22T07:01:43.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.30212495,false]
[132799,43204,"2023-09-09T14:58:31.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.23248316,false]
[132802,50219,"2023-09-29T04:58:00.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.15332788,false]
[132805,14671,"2023-07-16T22:14:07.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7486554,false]
[132806,110046,"2024-10-03T05:34:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.26044,false]
[132808,98356,"2023-09-08T12:49:13.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.42762238,false]
[132809,29804,"2024-07-09T17:42:29.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.09676587,false]
[132811,82962,"2024-11-18T16:12:08.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",-0.7918833,false]
[132812,53651,"2023-07-29T03:38:08.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.19187072,false]
[132814,22836,"2024-08-14T21:41:23.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.2100881,false]
[132815,47682,"2024-10-23T15:16:17.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.0026211347,false]
[132817,102665,"2024-02-05T20:22:44.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.33321938,false]
[132822,70767,"2024-10-01T15:16:04.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.59678686,false]
[132823,106978,"2024-06-19T22:32:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.06515006,false]
[132827,41706,"2024-02-26T10:27:32.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.07244273,false]
[132828,1858,"2023-11-22T11:08:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.008835195,false]
[132831,77196,"2024-02-03T09:05:57.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.22895183,false]
[132835,107245,"2023-10-14T11:19:14.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.48684487,false]
[132837,109288,"2024-04-06T08:43:57.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.0154418275,false]
[132839,1983,"2023-08-05T03:15:06.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.69968057,false]
[132844,24566,"2023-08-05T00:29:26.000","BOT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.061763078,false]
[132845,36839,"2023-12-28T18:36:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.31496915,false]
[132847,20516,"2024-01-17T10:45:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.72726583,false]
[132850,43510,"2024-07-02T14:24:44.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.91266274,false]
[132853,53591,"2024-02-19T19:07:00.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.2768924,false]
[132858,69159,"2024-03-08T15:00:58.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.099866934,false]
[132861,1668,"2024-03-29T07:44:04.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3778543,false]
[132862,76851,"2024-10-04T15:18:11.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[132863,28467,"2024-07-13T23:53:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.57038903,false]
[132864,20857,"2024-02-02T20:27:52.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.018911535,false]
[132871,74736,"2024-02-22T13:16:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.20432582,false]
[132873,7717,"2023-12-07T01:04:32.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.00011863083,false]
[132874,66996,"2024-02-07T03:41:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.1829336,false]
[132875,38833,"2023-09-26T00:30:53.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.22924124,false]
[132878,40850,"2024-05-27T06:10:03.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.12902315,false]
[132881,100672,"2023-11-27T05:25:06.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.34235018,false]
[132884,75026,"2024-01-14T19:48:40.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.5878226,false]
[132886,20516,"2024-02-03T10:45:47.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3455211,false]
[132887,22600,"2024-11-23T06:46:33.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[132888,69142,"2024-03-01T04:24:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.3610068,false]
[132891,110461,"2023-08-08T23:28:38.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.60810846,false]
[132893,15725,"2023-09-03T18:52:08.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.42001525,false]
[132895,68728,"2023-12-23T04:43:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.32349616,false]
[132898,44571,"2023-10-21T07:58:54.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.38979596,false]
[132899,51814,"2024-03-15T15:11:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.118590645,false]
[132901,14542,"2023-08-12T09:32:10.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.36274317,false]
[132902,105365,"2024-09-06T16:25:56.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[132907,84348,"2024-06-23T17:51:59.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",0.18181588,false]
[132908,37972,"2023-08-07T04:46:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.15228862,false]
[132910,90241,"2024-03-30T22:43:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.16351888,false]
[132911,105353,"2023-10-07T11:13:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.023606112,false]
[132912,48050,"2024-05-07T09:33:48.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.020948859,false]
[132913,46070,"2024-11-02T06:45:12.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.09405643,false]
[132915,73899,"2023-08-05T00:35:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.28812358,false]
[132918,69220,"2023-08-08T12:28:14.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.19873205,false]
[132919,62725,"2024-06-01T18:44:36.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[132922,21815,"2024-03-13T16:11:44.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.17443739,false]
[132923,70677,"2024-02-25T02:27:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.42884994,false]
[132925,90148,"2023-10-28T00:34:24.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3731044,false]
[132928,26379,"2024-08-14T05:56:28.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.6744048,false]
[132932,95085,"2024-07-04T23:30:10.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5402212,false]
[132936,110579,"2023-08-16T08:03:56.000","CUSTOMER","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.13739279,false]
[132937,108767,"2024-03-05T08:42:05.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2257687,false]
[132938,65393,"2023-07-23T05:37:22.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.28723177,false]
[132940,91889,"2024-04-23T15:11:40.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.28541398,false]
[132941,93091,"2024-01-12T10:17:45.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.087371916,false]
[132943,60241,"2024-01-19T08:02:06.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5211365,false]
[132945,6210,"2024-02-08T08:03:20.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.14140294,false]
[132946,14593,"2024-05-20T20:42:43.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.03810011,false]
[132947,4060,"2024-01-21T15:12:59.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.060524926,false]
[132951,14779,"2024-04-29T22:01:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5344757,false]
[132952,67055,"2023-09-05T06:28:07.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.12468771,false]
[132953,34714,"2023-09-06T12:09:06.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.27939612,false]
[132956,2088,"2024-02-28T13:14:59.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3537807,false]
[132957,100928,"2023-10-18T15:42:17.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.057876296,false]
[132958,77171,"2023-10-31T11:11:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.6112863,false]
[132959,7723,"2023-09-24T07:00:06.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.0461708,false]
[132960,8552,"2024-09-02T23:02:19.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.56894153,false]
[132962,2761,"2023-10-02T02:29:28.000","BOT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.009561034,false]
[132967,59483,"2024-10-14T15:03:54.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3053925,false]
[132968,8867,"2023-07-15T03:16:00.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.9400977,false]
[132969,65857,"2024-01-30T23:42:39.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.07594719,false]
[132972,15829,"2024-11-18T23:37:37.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.07930354,false]
[132976,101320,"2024-03-25T09:39:53.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.35543588,false]
[132979,31464,"2023-11-15T03:56:57.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.14510475,false]
[132981,43703,"2023-07-08T04:58:02.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.2914033,false]
[132982,66181,"2024-01-31T04:32:47.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.10001017,false]
[132984,14282,"2024-11-16T01:44:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.92362547,false]
[132985,16221,"2024-01-11T20:05:11.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.52308184,false]
[132986,24737,"2024-05-19T05:48:28.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.1445681,false]
[132987,29039,"2024-07-17T03:55:51.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.27557716,false]
[132991,89630,"2024-09-28T01:43:00.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.11243012,false]
[132993,77229,"2023-10-16T14:04:25.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.95389485,false]
[132994,50540,"2023-08-16T21:24:41.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.260935,false]
[132999,37625,"2023-09-24T19:57:28.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[133000,18850,"2024-10-02T02:08:37.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.5307399,true]
[133004,26871,"2024-03-17T18:23:06.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.07277511,false]
[133007,60472,"2023-09-01T17:17:30.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.16631998,false]
[133008,74655,"2024-08-02T03:46:29.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.21397257,false]
[133009,72371,"2024-07-08T13:48:09.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.03278762,false]
[133013,48392,"2024-04-06T20:17:14.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19237539,false]
[133015,13045,"2024-03-03T03:35:03.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4341174,false]
[133018,23540,"2024-02-07T08:24:33.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5340675,false]
[133019,43308,"2024-09-08T09:19:52.000","INTERNAL","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.38492358,false]
[133026,98632,"2024-01-10T09:46:21.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.56042624,false]
[133029,109708,"2024-07-16T15:39:11.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.23728624,false]
[133032,70733,"2024-10-15T17:20:45.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.012783261,false]
[133035,75857,"2024-10-07T04:58:33.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5303461,false]
[133036,19646,"2024-08-13T09:22:59.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.20099297,false]
[133037,94143,"2024-01-26T07:00:24.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.37673107,false]
[133042,74193,"2024-05-15T09:22:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",1.0,false]
[133043,67155,"2024-03-11T21:30:17.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.6239554,false]
[133044,88313,"2024-07-21T10:31:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.8371804,false]
[133047,55493,"2024-07-31T20:22:21.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7715364,false]
[133049,68648,"2023-08-15T21:06:35.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.020486904,false]
[133050,42053,"2024-05-30T04:39:44.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[133051,10199,"2023-08-03T11:49:25.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[133053,2752,"2023-10-07T18:21:16.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.38253254,false]
[133055,94960,"2023-08-13T05:28:36.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.9108598,false]
[133057,19577,"2024-07-16T11:23:46.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.43992066,false]
[133058,51899,"2023-08-19T07:21:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.9232559,false]
[133062,85150,"2023-09-01T07:04:53.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.99260956,false]
[133065,100254,"2024-04-04T23:27:30.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.5375151,false]
[133066,88674,"2023-08-25T09:23:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.056777753,false]
[133067,50218,"2023-09-12T03:04:22.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.9307674,false]
[133068,40860,"2023-12-05T14:21:57.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[133071,58629,"2024-09-11T02:10:13.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.49301195,false]
[133074,92639,"2024-03-05T18:20:00.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7759357,false]
[133077,36697,"2024-07-20T17:57:38.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.18587258,false]
[133078,636,"2023-08-26T20:56:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.101773694,false]
[133082,108110,"2023-08-26T05:00:51.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.23816489,false]
[133087,36844,"2024-06-19T00:52:15.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.26412648,false]
[133088,104399,"2024-03-26T00:40:16.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.03670053,false]
[133090,23023,"2024-07-24T23:57:34.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.852219,false]
[133092,48261,"2024-03-27T12:41:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.4194758,false]
[133093,57726,"2023-09-02T03:12:30.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.86728126,false]
[133095,51334,"2024-05-06T15:28:26.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.012101449,false]
[133100,26518,"2023-12-16T20:51:10.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.5200758,false]
[133102,111241,"2023-10-18T00:18:06.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.11394562,false]
[133103,26569,"2024-06-10T03:58:40.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",-0.03140786,false]
[133104,3474,"2024-10-31T08:04:25.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.29066727,false]
[133106,106566,"2024-11-11T19:28:33.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",1.0,false]
[133107,15931,"2023-08-08T02:19:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.61907953,false]
[133108,99364,"2023-08-31T15:19:28.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[133110,53949,"2024-09-17T12:42:29.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.305116,false]
[133111,84395,"2024-09-17T19:24:30.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14869985,false]
[133114,102055,"2024-11-10T09:13:43.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.44622493,false]
[133115,82302,"2023-08-30T09:59:12.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6120711,false]
[133116,36454,"2023-10-28T22:44:49.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.039946433,false]
[133118,51058,"2024-02-01T08:17:58.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-1.0,false]
[133119,64179,"2024-07-19T23:25:32.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.29968813,false]
[133120,20698,"2024-10-31T10:21:16.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",0.016673539,false]
[133121,62039,"2023-12-19T07:53:05.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.4731723,false]
[133122,110088,"2023-12-25T11:41:01.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.386745,false]
[133124,48126,"2024-08-24T18:24:20.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.6301271,false]
[133125,47145,"2023-11-10T08:01:35.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[133128,23754,"2023-10-02T06:24:01.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.026353037,false]
[133135,105145,"2023-08-09T13:17:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.49234405,false]
[133136,55970,"2024-08-15T19:26:17.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.72492206,false]
[133137,109026,"2023-09-21T05:27:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.27690774,false]
[133138,101635,"2024-08-26T09:15:37.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.90510637,false]
[133139,103366,"2024-10-30T13:58:01.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.33728614,false]
[133140,46242,"2024-02-20T08:47:18.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5628087,false]
[133142,12411,"2024-08-02T13:13:01.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5370478,false]
[133145,48101,"2023-12-08T06:27:29.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.13667259,false]
[133146,19155,"2024-09-24T20:29:16.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3105984,false]
[133151,94847,"2023-08-30T12:13:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2124703,false]
[133152,90188,"2023-11-24T09:38:26.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.20783383,false]
[133158,27470,"2023-09-05T00:23:45.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6779812,false]
[133161,101138,"2024-05-19T04:25:11.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2881921,false]
[133165,24820,"2024-10-03T13:26:43.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",2,"AUTO_REDACTED",0.3691958,false]
[133169,101607,"2023-10-05T01:44:56.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3448373,false]
[133171,91005,"2024-06-10T16:27:57.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2738596,false]
[133173,16179,"2024-01-11T08:29:19.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.31429988,false]
[133174,93059,"2024-03-08T12:05:59.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.24022432,false]
[133175,45251,"2023-12-13T04:19:14.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.13464662,false]
[133177,64353,"2024-02-04T15:51:22.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.504223,false]
[133185,25513,"2023-10-07T07:15:03.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.15959707,false]
[133190,20027,"2023-09-25T22:27:07.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3605962,false]
[133194,97492,"2024-03-24T06:09:53.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2611014,false]
[133195,14254,"2024-05-07T19:45:06.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.25672913,false]
[133196,78501,"2024-05-10T04:23:41.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.06239598,false]
[133198,104575,"2024-10-03T11:14:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.09236245,false]
[133200,44112,"2023-11-28T10:41:31.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.35590124,false]
[133204,38252,"2023-12-14T13:54:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4879413,false]
[133209,67808,"2024-08-16T19:00:08.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5381509,false]
[133210,67014,"2024-03-28T08:12:49.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.67045474,false]
[133219,30024,"2024-06-21T03:56:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.2600307,false]
[133220,11085,"2024-03-18T03:44:18.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.24145712,false]
[133221,17928,"2024-05-07T12:58:42.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[133224,95970,"2024-06-24T18:55:30.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.08278077,false]
[133232,9005,"2023-08-19T08:48:44.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3068289,false]
[133235,7701,"2023-08-11T13:35:08.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.62973255,false]
[133238,103102,"2023-10-05T17:07:45.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.21200019,false]
[133241,110070,"2024-02-14T14:12:27.000","AGENT","A technician can arrive during the requested service window.",2,"NONE",-0.9760421,false]
[133247,90288,"2024-08-29T15:19:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.87539744,false]
[133248,32677,"2023-11-24T22:36:28.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.649212,false]
[133253,14213,"2024-10-14T07:15:43.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.66659874,false]
[133254,41281,"2023-12-16T11:18:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.39802852,false]
[133260,41017,"2024-06-30T00:50:24.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3208757,false]
[133264,63227,"2023-09-23T14:35:38.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.12705353,false]
[133265,41599,"2023-09-16T04:58:35.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.10528898,false]
[133266,50517,"2024-07-28T01:03:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.06805461,false]
[133267,44128,"2023-08-14T13:16:31.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7506919,false]
[133268,25816,"2024-03-02T01:44:28.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.17007104,false]
[133274,78942,"2024-07-04T16:44:46.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.5913277,false]
[133275,82199,"2024-06-30T22:32:20.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.41169488,false]
[133276,61502,"2024-04-19T06:30:53.000","AGENT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-1.0,false]
[133278,54067,"2024-03-21T11:56:02.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.23738356,false]
[133279,59549,"2024-07-30T10:37:53.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.8072318,false]
[133282,6180,"2024-07-26T17:36:27.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.40381464,false]
[133283,78598,"2023-12-23T13:37:00.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.23235908,false]
[133284,97177,"2024-06-06T22:13:42.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7021369,false]
[133287,7439,"2024-06-18T16:21:08.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.2620375,false]
[133288,86243,"2023-12-04T22:25:01.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.09337149,false]
[133293,3793,"2024-06-05T10:37:50.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5503329,false]
[133294,59604,"2024-05-25T12:56:47.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[133295,34723,"2023-11-24T08:33:50.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.4123016,false]
[133296,12532,"2024-03-16T18:05:53.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.048710167,false]
[133298,107222,"2024-03-20T03:51:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.070426375,false]
[133301,96345,"2023-08-02T22:26:27.000","CUSTOMER","A technician can arrive during the requested service window.",1,"AUTO_REDACTED",0.22235748,false]
[133302,110704,"2024-06-12T08:31:32.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.09645479,false]
[133303,61984,"2024-06-26T17:18:43.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.27785242,false]
[133308,44266,"2024-07-15T12:24:06.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.57430625,true]
[133309,92292,"2023-09-18T01:25:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.29176968,false]
[133311,99357,"2024-05-03T01:04:38.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[133312,57178,"2023-09-11T04:23:59.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.3927957,false]
[133316,43764,"2024-02-06T17:07:21.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.32432958,false]
[133318,54017,"2024-11-16T00:13:16.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.76411813,false]
[133319,91417,"2024-08-11T15:16:19.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8097598,false]
[133320,139,"2023-12-02T23:28:54.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.123142764,false]
[133324,50444,"2024-07-21T05:44:31.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.086718306,false]
[133326,93301,"2024-07-29T17:23:59.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[133333,38713,"2024-05-17T10:01:12.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.075654276,false]
[133338,93015,"2024-11-22T19:20:09.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.46221757,false]
[133339,30532,"2023-10-20T23:13:25.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.075945005,false]
[133340,66019,"2024-07-23T18:02:46.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.4564827,false]
[133341,52532,"2024-07-13T00:49:18.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5627315,false]
[133343,82171,"2024-09-22T23:35:09.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6004992,false]
[133345,39800,"2024-11-16T14:52:48.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.5078349,false]
[133349,11764,"2023-11-12T22:58:55.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.22095853,false]
[133350,21189,"2024-09-08T13:43:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.7869863,false]
[133356,9744,"2024-08-28T09:09:18.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.29345337,false]
[133357,32041,"2024-05-13T06:57:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.59549457,false]
[133359,25583,"2024-04-12T05:29:42.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7134361,false]
[133360,32429,"2024-10-19T04:23:05.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7538322,false]
[133361,4848,"2023-09-18T01:08:08.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.16590619,false]
[133362,106368,"2023-10-29T04:55:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.111570396,false]
[133365,101999,"2023-10-15T18:56:35.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.25952387,false]
[133370,110206,"2024-03-25T13:23:01.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5285104,false]
[133371,87900,"2024-09-11T13:27:39.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.83825606,false]
[133374,60511,"2024-01-27T01:16:10.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7062152,false]
[133377,43264,"2023-08-30T23:25:12.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5474188,false]
[133379,24926,"2024-10-08T22:18:31.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.27013424,false]
[133380,32719,"2024-11-12T18:24:47.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.37610686,false]
[133381,87984,"2024-06-15T00:37:54.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5821333,false]
[133385,92681,"2024-10-14T07:34:54.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",0.23558223,false]
[133386,16588,"2023-09-13T19:18:36.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.29420736,false]
[133387,94814,"2023-08-16T12:55:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.39693046,false]
[133388,100965,"2023-10-03T08:42:40.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2973589,false]
[133389,61187,"2024-03-12T19:00:18.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.15759388,false]
[133390,13500,"2023-07-14T00:30:21.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.47916028,false]
[133392,68841,"2024-09-10T01:44:36.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.67181176,false]
[133393,8335,"2023-09-01T07:51:07.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.7882202,false]
[133399,58087,"2023-11-15T04:04:55.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.039651725,false]
[133402,69218,"2024-09-28T08:09:02.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.055865802,false]
[133406,83349,"2023-10-08T18:28:54.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.10123028,false]
[133409,66210,"2023-10-20T12:37:09.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.3645521,false]
[133410,106514,"2024-10-22T16:17:08.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.1334546,false]
[133411,40230,"2024-07-24T16:12:12.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.41514736,false]
[133416,64700,"2023-09-07T05:29:15.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.53995454,false]
[133417,43141,"2024-09-24T00:13:04.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",2,"NONE",-0.30585483,false]
[133418,109314,"2024-02-16T01:38:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.2623859,false]
[133421,76074,"2023-09-30T00:12:08.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5528524,false]
[133422,12263,"2024-02-21T18:36:10.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.3732778,false]
[133425,81602,"2023-10-30T18:27:40.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.25498018,false]
[133426,57954,"2023-10-31T18:36:16.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.24010065,false]
[133427,54098,"2024-09-09T14:50:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.21133268,false]
[133428,94831,"2024-04-15T17:34:24.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.77850646,false]
[133434,82382,"2023-08-19T10:23:40.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.045495924,false]
[133437,93068,"2023-12-03T14:11:11.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.57204807,false]
[133438,85542,"2024-04-19T07:42:43.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.35820952,false]
[133440,101366,"2023-10-07T21:13:58.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.92283463,false]
[133441,34824,"2024-09-12T01:43:09.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.02220471,false]
[133442,101775,"2024-08-08T23:27:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.84414613,false]
[133446,88550,"2023-10-31T04:47:19.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3786612,false]
[133451,39239,"2024-05-12T19:00:45.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5349806,false]
[133452,98345,"2023-09-08T02:07:27.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4143628,false]
[133453,73672,"2024-05-05T18:49:48.000","BOT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.46118248,true]
[133454,17331,"2024-05-04T22:02:58.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3844694,false]
[133456,15128,"2023-09-25T09:14:59.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",0.41249916,false]
[133458,40289,"2024-11-15T21:21:54.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[133460,73509,"2024-08-15T18:27:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.33273908,false]
[133463,72318,"2024-03-13T14:32:12.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.27941504,false]
[133464,32007,"2024-05-03T03:34:29.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6960253,false]
[133465,98195,"2023-09-20T06:33:37.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.0521958,false]
[133466,5198,"2024-06-23T13:14:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.46572718,false]
[133467,54396,"2024-07-17T16:55:54.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.20511638,false]
[133468,9776,"2024-11-14T17:39:36.000","CUSTOMER","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.8445821,false]
[133469,24094,"2024-06-15T09:05:18.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.17169823,false]
[133470,73087,"2024-10-04T21:36:12.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.20219494,false]
[133473,70947,"2024-04-15T20:09:51.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.021531524,false]
[133477,17968,"2024-08-03T09:02:28.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.95481414,false]
[133478,99169,"2024-08-28T01:50:47.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.37110502,false]
[133482,11188,"2024-01-07T07:45:42.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.51135767,false]
[133484,27615,"2023-09-08T00:33:16.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.24828915,false]
[133485,11189,"2024-09-04T01:02:08.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.16380805,false]
[133488,72793,"2023-08-12T14:11:55.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.100378655,true]
[133489,109311,"2024-09-14T19:50:59.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.7790596,false]
[133490,72939,"2023-09-09T05:45:30.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.1092078,false]
[133491,61571,"2024-05-01T05:45:39.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.25523084,false]
[133492,80750,"2023-12-16T14:04:17.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.41077724,false]
[133495,41800,"2024-02-21T00:26:58.000","AGENT","I restarted the unit twice but the issue returned this morning.",2,"NONE",0.662005,false]
[133497,51721,"2023-10-08T21:08:51.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.77587956,false]
[133502,56220,"2024-06-15T16:48:01.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.38768995,false]
[133503,68093,"2024-09-03T10:01:46.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5697312,false]
[133505,92028,"2024-08-06T22:00:02.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.5719936,false]
[133506,64900,"2023-10-07T02:59:40.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.2874704,false]
[133507,92301,"2024-04-15T00:46:14.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.06956712,false]
[133508,8093,"2024-10-28T13:21:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.39770284,false]
[133513,37297,"2024-02-14T09:28:48.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.24607562,false]
[133517,92113,"2024-04-25T11:57:41.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",3,"NONE",0.23526737,false]
[133520,57654,"2024-11-25T16:48:26.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[133521,90309,"2024-07-04T11:02:10.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.24735832,false]
[133525,93856,"2024-11-12T09:16:11.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3641442,false]
[133526,19977,"2023-10-23T17:43:25.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.80267984,false]
[133527,59891,"2024-10-05T12:05:37.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.4506311,false]
[133528,48554,"2024-05-03T22:29:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.28180167,false]
[133529,80918,"2024-07-28T21:37:53.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.7951654,false]
[133531,72266,"2024-05-30T09:49:29.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[133535,13588,"2024-02-25T03:57:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.60807323,false]
[133536,35659,"2024-09-22T04:53:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.58648,false]
[133539,57162,"2024-06-03T17:01:18.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2792229,false]
[133540,38998,"2023-11-05T03:08:16.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.17310832,false]
[133543,67540,"2024-03-12T06:10:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.82110155,false]
[133547,71420,"2023-12-08T06:33:44.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.38009468,false]
[133549,5417,"2024-11-16T11:00:51.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.030953664,false]
[133551,94646,"2024-08-31T06:14:24.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.48173246,false]
[133553,61046,"2023-09-06T08:36:03.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.12805319,false]
[133556,3262,"2024-08-30T18:55:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.477429,false]
[133557,8378,"2024-01-02T15:41:42.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.38638708,false]
[133558,26735,"2024-02-20T13:09:46.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.21948946,false]
[133561,57758,"2024-06-14T03:27:34.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.692043,false]
[133562,107773,"2023-09-06T10:32:30.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.11564473,false]
[133563,10395,"2023-08-17T13:56:00.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.790326,false]
[133565,88326,"2024-09-16T04:05:38.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.32730967,false]
[133566,110057,"2024-09-08T05:36:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.13692777,false]
[133571,82039,"2024-02-15T01:07:19.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-1.0,false]
[133572,53800,"2024-06-17T23:56:10.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.2473689,false]
[133573,12032,"2024-04-01T09:49:59.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"AUTO_REDACTED",-0.41587,false]
[133576,73164,"2024-07-16T08:14:46.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.32867447,false]
[133582,111600,"2024-10-14T21:30:32.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.58209425,false]
[133583,60796,"2024-07-01T05:02:36.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.34648645,false]
[133589,41890,"2024-01-26T22:16:50.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.80291134,false]
[133590,13972,"2024-09-18T07:46:35.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5628047,false]
[133592,785,"2024-04-15T18:18:16.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5076142,false]
[133593,46457,"2023-09-22T14:38:24.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.69326264,false]
[133595,47981,"2024-03-28T09:32:18.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.69568545,false]
[133598,6476,"2024-04-03T19:18:57.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[133599,36446,"2024-07-12T00:19:20.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.36970413,false]
[133600,45074,"2024-03-20T15:30:14.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8289888,false]
[133604,15320,"2023-12-10T00:50:42.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.5208322,false]
[133609,78520,"2023-08-05T17:45:59.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.49815962,false]
[133615,28754,"2024-04-07T09:08:33.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.79310524,false]
[133617,86978,"2024-09-07T09:38:08.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.32054552,false]
[133618,18029,"2023-08-03T17:33:11.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.12482947,false]
[133620,83246,"2023-12-14T13:26:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5744103,false]
[133622,46757,"2024-08-17T14:26:45.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.25199068,false]
[133623,365,"2024-07-05T19:23:13.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.44536075,false]
[133625,93585,"2024-06-30T02:33:02.000","BOT","A technician can arrive during the requested service window.",1,"NONE",-0.6108188,false]
[133628,30229,"2024-10-05T09:37:08.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[133630,100817,"2024-08-20T08:58:32.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.21088734,false]
[133632,59155,"2023-08-23T09:41:29.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.506192,false]
[133634,80594,"2024-05-10T07:53:14.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.45041153,false]
[133643,103813,"2024-01-14T17:13:16.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.13261911,false]
[133644,24125,"2024-07-15T03:55:14.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[133645,69666,"2023-12-02T15:02:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.47477424,false]
[133646,1861,"2024-05-31T17:39:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.28774932,false]
[133651,96211,"2024-04-13T05:59:23.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5089272,false]
[133655,4375,"2024-04-07T23:43:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.1556123,false]
[133657,61287,"2024-02-27T08:39:23.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.0889503,false]
[133659,111683,"2024-07-28T08:51:25.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.55276376,false]
[133662,103548,"2023-07-22T02:00:13.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.103479765,false]
[133663,26608,"2024-04-25T08:09:43.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.010456685,false]
[133664,70142,"2023-08-29T19:59:13.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.1130399,false]
[133666,49915,"2023-10-28T06:06:20.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8154294,false]
[133667,20753,"2024-04-03T11:56:45.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.10647887,false]
[133668,55132,"2023-11-29T21:58:00.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.9212149,false]
[133669,79650,"2024-05-05T17:44:04.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.3017749,false]
[133675,8138,"2024-02-18T03:48:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.022099923,false]
[133676,25837,"2024-02-19T16:47:35.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0052433726,false]
[133680,53800,"2024-06-15T10:56:10.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.123602934,false]
[133681,60961,"2024-09-09T11:03:38.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.44573855,false]
[133682,110709,"2023-10-07T06:24:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.8293712,false]
[133688,102921,"2024-04-21T20:35:41.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5381751,false]
[133690,10501,"2023-08-31T20:06:02.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.5305884,false]
[133691,30120,"2023-11-14T15:09:32.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.2610454,false]
[133693,110235,"2024-10-29T14:41:12.000","BOT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.73030853,false]
[133695,70409,"2023-10-20T15:17:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.023666058,false]
[133702,64792,"2023-12-24T20:15:54.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.73696977,false]
[133707,62315,"2023-12-26T17:21:26.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.26608428,false]
[133708,29073,"2024-05-12T05:28:50.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.13084505,false]
[133713,5326,"2023-11-27T16:29:38.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.24509585,false]
[133715,106858,"2024-06-02T00:44:13.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.016890228,false]
[133716,55930,"2024-02-27T05:30:05.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.6454681,false]
[133721,21396,"2024-02-21T01:05:48.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.20796846,false]
[133723,84076,"2023-09-25T07:47:50.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3760412,false]
[133724,61884,"2024-08-11T03:15:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.026806716,false]
[133726,95271,"2024-02-27T00:22:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7045053,false]
[133727,96074,"2024-10-23T21:23:42.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.6844693,false]
[133728,88800,"2023-12-03T21:15:25.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.4280185,false]
[133731,47347,"2023-07-27T14:09:09.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.35965574,false]
[133736,92629,"2024-04-01T08:50:24.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.2621006,false]
[133742,67037,"2024-11-23T02:42:58.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.0661605,false]
[133743,43099,"2024-01-20T08:12:35.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.46277678,false]
[133746,42519,"2024-01-12T11:21:43.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.00084026624,false]
[133749,47022,"2023-07-22T16:36:27.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.13080049,false]
[133750,33703,"2024-03-22T11:47:33.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.35100344,false]
[133756,110990,"2024-01-24T20:59:44.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[133758,99601,"2023-08-23T01:12:28.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.013576063,false]
[133760,63035,"2024-03-18T12:36:47.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.28139606,false]
[133761,75811,"2024-02-09T05:50:45.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.9649501,false]
[133764,58738,"2023-12-11T08:11:56.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.49641982,false]
[133767,9883,"2023-08-11T21:58:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.22820708,false]
[133768,41515,"2024-08-21T21:19:34.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.052455835,false]
[133769,27360,"2024-10-09T01:18:44.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.47752646,false]
[133773,93601,"2023-07-27T01:13:10.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.12308706,false]
[133777,83396,"2024-07-25T09:42:34.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.27154398,false]
[133783,39958,"2024-07-24T22:10:19.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.3105135,false]
[133784,93492,"2024-03-15T01:26:34.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.58004194,false]
[133785,86226,"2024-08-10T18:50:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",2,"NONE",0.2551127,false]
[133788,66158,"2023-12-06T04:24:37.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.110411175,false]
[133790,98072,"2023-10-04T12:30:39.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.16815907,false]
[133792,17155,"2024-02-29T17:14:59.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.18196538,false]
[133796,32580,"2023-12-11T08:15:25.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19919534,false]
[133798,39901,"2024-02-17T12:54:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.08592811,false]
[133799,86642,"2024-05-31T19:17:53.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6905756,false]
[133802,60548,"2024-09-29T15:48:25.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.2451141,false]
[133804,12251,"2024-01-31T13:02:16.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.07657365,false]
[133805,31631,"2024-02-26T12:35:16.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.04994952,false]
[133810,5979,"2024-01-17T08:04:10.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3900901,false]
[133812,92830,"2023-10-12T11:21:10.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5542778,false]
[133813,43614,"2024-01-21T14:29:43.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[133815,12532,"2024-03-25T07:05:53.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8026493,false]
[133820,59452,"2024-03-09T18:14:04.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.7252795,false]
[133821,21518,"2024-08-17T13:54:57.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.13180727,false]
[133823,8665,"2024-08-30T07:01:48.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.73406565,false]
[133826,10108,"2023-12-23T06:48:43.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.46159703,false]
[133827,7252,"2024-05-05T18:43:45.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.32867533,false]
[133828,104145,"2023-11-23T19:15:53.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.39681256,false]
[133830,67177,"2024-05-07T08:20:38.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[133833,49977,"2024-06-11T17:00:19.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.31272617,false]
[133834,33678,"2023-12-20T19:20:51.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.2033053,false]
[133837,109214,"2024-08-08T16:54:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.72411966,false]
[133841,8047,"2024-02-07T06:09:46.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.49342144,false]
[133842,6620,"2023-12-20T11:08:15.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.73167014,false]
[133843,20155,"2023-12-28T21:38:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.583398,false]
[133844,50385,"2024-09-23T18:10:06.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.8841902,false]
[133845,10688,"2023-07-29T11:31:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.077374645,false]
[133846,61845,"2024-01-01T06:07:18.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.12669843,false]
[133850,71691,"2024-05-14T05:42:44.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.019699411,false]
[133852,96944,"2023-10-04T02:09:51.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7257792,false]
[133853,70682,"2024-03-06T06:56:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6820146,false]
[133854,85471,"2023-10-09T21:48:11.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.52918315,false]
[133855,1033,"2024-11-03T00:33:05.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.244862,false]
[133856,20545,"2024-05-11T22:49:27.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",1.0,false]
[133858,24227,"2023-08-29T01:58:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5629274,false]
[133859,31815,"2024-03-24T11:08:53.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.18392697,false]
[133862,92391,"2023-09-17T00:26:19.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.19786988,false]
[133863,42549,"2024-08-10T04:51:46.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6290565,false]
[133864,53929,"2023-11-26T22:30:32.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.13821378,false]
[133866,107876,"2024-07-23T18:09:32.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.33714688,false]
[133868,67233,"2024-01-07T02:21:53.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.47700992,false]
[133870,39999,"2024-11-20T06:52:19.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.041335568,false]
[133872,28821,"2024-07-24T07:24:58.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.056931194,true]
[133874,80533,"2023-10-09T07:00:11.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.124779806,false]
[133878,58306,"2023-09-15T07:51:16.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.4447163,false]
[133879,18172,"2024-06-02T19:32:53.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.25115982,false]
[133881,48739,"2023-09-13T02:20:55.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.8096389,false]
[133882,99775,"2024-07-08T15:14:16.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.26032943,false]
[133884,87288,"2024-06-14T13:31:03.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.1481939,false]
[133886,47693,"2024-11-18T10:48:10.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.75683767,false]
[133887,4590,"2024-04-27T07:33:36.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2040994,false]
[133889,93695,"2024-01-28T18:28:50.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6821223,false]
[133890,46126,"2023-08-30T17:55:54.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.60324293,false]
[133892,56542,"2024-03-10T13:52:39.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.19571516,false]
[133894,74228,"2024-01-10T17:51:11.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.68143564,false]
[133895,61946,"2024-10-17T11:56:25.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5188488,false]
[133898,69529,"2023-08-07T01:36:35.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[133902,6075,"2024-04-29T22:50:35.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.07117072,false]
[133903,72062,"2024-02-02T18:01:54.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.19181766,false]
[133904,107216,"2024-01-31T05:40:46.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.11318419,false]
[133907,35378,"2023-08-30T21:53:59.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.64729285,false]
[133908,55,"2023-10-02T20:06:27.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.048427492,false]
[133910,42223,"2023-12-13T05:55:10.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.30743033,false]
[133912,45379,"2024-05-26T02:28:41.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.39584416,false]
[133914,57186,"2023-09-02T18:21:23.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.023311388,false]
[133915,101912,"2024-09-04T10:18:40.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.39551586,false]
[133916,5134,"2023-11-10T00:42:25.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.536866,false]
[133917,82964,"2023-10-10T04:25:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3075103,false]
[133918,109938,"2024-05-27T12:17:32.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.2974935,false]
[133919,9217,"2024-07-26T16:28:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.5741192,false]
[133920,45890,"2023-07-08T09:39:14.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[133924,74370,"2024-04-05T02:12:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1559461,false]
[133928,84974,"2024-01-30T10:49:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1796111,false]
[133929,56906,"2024-05-27T10:29:10.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.47574818,false]
[133932,29215,"2024-07-16T07:57:51.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.76092094,false]
[133933,79226,"2023-09-25T05:29:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.058006186,true]
[133937,32523,"2024-08-09T04:25:25.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.19587588,false]
[133942,42455,"2024-08-27T16:40:09.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.63978875,false]
[133944,98904,"2023-08-26T02:39:59.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.72311527,false]
[133945,90304,"2024-09-05T21:11:07.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5304087,false]
[133946,58765,"2023-12-22T08:49:02.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.5067872,false]
[133947,41081,"2024-03-24T06:55:49.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.08225231,false]
[133948,30205,"2023-12-01T14:50:53.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.1254811,false]
[133950,88760,"2023-12-11T00:14:39.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.26403162,false]
[133952,69243,"2024-04-03T21:06:48.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.11934294,false]
[133953,67400,"2024-02-09T15:58:36.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.070447594,false]
[133954,23657,"2024-08-22T01:50:06.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.32054892,false]
[133956,105345,"2024-01-01T20:39:00.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.12651879,false]
[133958,70541,"2024-10-22T19:06:46.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.6768221,false]
[133959,110298,"2023-10-07T13:24:36.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.07727678,false]
[133960,55213,"2024-10-01T05:24:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.20658393,false]
[133962,84279,"2023-07-25T08:30:22.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.831968,false]
[133968,103543,"2024-08-14T17:26:05.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.22534342,false]
[133970,7235,"2023-10-24T10:41:30.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.1507672,false]
[133971,110689,"2023-09-13T05:01:24.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0656094,false]
[133974,70607,"2024-10-31T05:57:40.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5855438,false]
[133979,49,"2024-07-26T19:02:13.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2492278,false]
[133980,80551,"2023-11-10T06:12:24.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.15089777,false]
[133982,18976,"2023-09-01T21:23:48.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.39051425,false]
[133983,2677,"2023-11-02T04:08:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.7932656,false]
[133984,67581,"2024-08-11T07:58:56.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[133986,22905,"2024-07-27T03:32:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.17920955,false]
[133987,88610,"2024-02-04T02:38:59.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.04431838,false]
[133989,25366,"2024-02-20T15:52:38.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.26833123,false]
[133991,27110,"2024-02-06T06:29:37.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.08571045,false]
[133994,94043,"2024-04-14T18:23:38.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.22585694,false]
[133997,37406,"2023-11-19T10:50:51.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.45509204,false]
[134003,34975,"2023-12-13T14:29:27.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.9951589,false]
[134006,84444,"2024-03-03T09:21:48.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.48697457,false]
[134008,6084,"2024-08-24T17:06:17.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.18894309,false]
[134009,85152,"2024-04-10T07:05:04.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.30008706,false]
[134010,96470,"2023-08-13T13:56:48.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.066784866,false]
[134012,80214,"2024-04-29T14:22:30.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.21995531,false]
[134014,94107,"2024-09-01T02:39:42.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7326718,false]
[134015,48214,"2023-09-13T08:44:47.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.22176993,false]
[134016,105571,"2023-11-13T15:51:48.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.051510647,false]
[134019,27064,"2024-02-22T21:40:38.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.2136519,false]
[134020,14329,"2023-12-15T23:36:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.39778522,false]
[134023,14204,"2024-09-23T06:16:42.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.9572974,false]
[134024,43993,"2023-12-27T20:28:49.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.41727093,false]
[134025,91239,"2024-03-29T22:48:09.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.37956053,false]
[134027,94374,"2024-08-20T16:33:34.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.094108775,false]
[134029,19669,"2023-10-04T12:12:17.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.15323497,false]
[134030,14078,"2023-10-22T20:18:27.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.25700992,false]
[134033,27560,"2024-01-17T01:33:42.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.2847131,false]
[134034,21078,"2023-12-22T02:32:28.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.00042644198,false]
[134037,50392,"2024-05-20T13:48:30.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.53560084,false]
[134039,98474,"2024-04-18T14:12:33.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.16988459,false]
[134041,9932,"2024-07-23T07:47:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.41562316,false]
[134042,43998,"2024-03-04T06:48:29.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.3913809,false]
[134043,31326,"2023-09-16T02:48:09.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[134046,13855,"2023-11-14T19:34:43.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.20228125,false]
[134047,102166,"2024-02-16T17:28:09.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.19165336,false]
[134049,84220,"2024-06-05T04:52:26.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.17238054,false]
[134053,7454,"2023-08-18T07:06:48.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.38613993,false]
[134057,4406,"2024-10-23T05:45:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.48444372,false]
[134059,76764,"2023-07-10T13:16:00.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4453073,false]
[134061,57519,"2024-08-24T22:34:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.14114963,true]
[134062,81994,"2024-10-13T02:23:16.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.44770274,false]
[134063,12581,"2024-03-16T08:59:40.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.74278975,false]
[134066,97019,"2024-06-15T12:01:10.000","CUSTOMER","A technician can arrive during the requested service window.",1,"REVIEW_REQUIRED",0.3496384,false]
[134068,110583,"2024-09-17T18:17:01.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.31489858,false]
[134069,18696,"2024-08-31T08:07:10.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.42945927,false]
[134070,31828,"2024-06-05T22:23:53.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.27290586,false]
[134074,79452,"2024-05-19T15:33:27.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[134076,54021,"2023-09-07T15:14:49.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.98937064,false]
[134081,67676,"2023-08-08T12:14:47.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.02407972,false]
[134082,1357,"2023-10-01T10:17:49.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.32580143,false]
[134084,105954,"2023-12-01T13:54:57.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.03495772,false]
[134085,41364,"2023-10-17T21:22:23.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6301753,false]
[134086,90600,"2023-10-27T05:03:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.37608764,false]
[134087,9862,"2024-02-14T22:32:14.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.25270626,false]
[134092,50034,"2024-08-16T05:19:49.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[134096,14806,"2024-07-30T14:39:36.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.48970792,false]
[134099,92208,"2023-10-30T09:26:37.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.6776552,false]
[134104,54506,"2024-02-05T06:41:28.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7927861,false]
[134108,86368,"2024-02-19T01:39:10.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.21869776,false]
[134110,21798,"2024-10-27T13:34:58.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.15638237,false]
[134116,73193,"2024-07-05T18:03:27.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7925844,false]
[134117,91414,"2024-08-01T18:36:40.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.413544,false]
[134119,34381,"2023-10-29T04:03:08.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.73023087,false]
[134120,77434,"2024-03-15T10:53:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3028687,false]
[134121,86900,"2023-09-29T05:37:48.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.108489946,false]
[134123,54893,"2024-01-22T19:15:24.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.94327974,false]
[134124,97952,"2023-09-06T10:02:41.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.5277356,false]
[134126,93076,"2024-04-21T15:12:07.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.12836981,false]
[134127,26942,"2023-11-18T03:12:29.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.017117083,false]
[134128,38430,"2023-11-11T03:50:08.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.20534173,false]
[134131,23595,"2024-04-30T02:06:42.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.9152236,false]
[134132,22999,"2024-03-04T21:05:34.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.54669553,false]
[134133,66774,"2024-03-22T10:55:49.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.56120586,false]
[134134,33288,"2024-06-07T21:07:08.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6352686,false]
[134135,73966,"2023-10-09T15:40:59.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.22741418,false]
[134138,73878,"2023-08-17T14:52:08.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.4245388,false]
[134142,14833,"2024-05-23T02:17:04.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.25971308,false]
[134153,101538,"2023-12-09T05:37:44.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.33587494,false]
[134154,12906,"2023-08-18T12:40:15.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.72787935,false]
[134156,70695,"2023-11-22T15:46:56.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"REVIEW_REQUIRED",-0.58549184,false]
[134157,56029,"2024-04-24T18:23:30.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.44529003,false]
[134159,3189,"2024-01-01T05:07:08.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.32823166,false]
[134163,60660,"2023-08-08T23:33:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[134166,57503,"2024-07-22T16:43:06.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.25183022,false]
[134169,60921,"2024-01-24T11:30:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.25601906,false]
[134171,36757,"2024-10-14T08:28:23.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.07634622,false]
[134175,22677,"2024-01-27T04:50:29.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.1259169,false]
[134178,5630,"2024-07-10T19:16:39.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.4258824,false]
[134182,1151,"2024-05-12T21:11:08.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.59221077,false]
[134186,21300,"2024-10-11T22:19:14.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.19133918,false]
[134188,86719,"2023-08-15T01:24:28.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.1958224,false]
[134189,17507,"2024-12-03T16:00:56.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.10656065,false]
[134194,58532,"2024-01-05T04:59:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.050309077,false]
[134195,68908,"2023-10-16T23:19:21.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.2999412,true]
[134197,75660,"2024-05-22T04:47:41.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.85585505,false]
[134206,83684,"2024-08-01T10:11:34.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.7501259,false]
[134207,74850,"2024-02-08T03:11:18.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0010634835,false]
[134208,2827,"2023-08-17T07:16:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.38898858,false]
[134210,70851,"2023-09-20T12:19:24.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.99102354,false]
[134212,76211,"2024-09-30T21:23:46.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.6899962,false]
[134216,53529,"2023-07-06T08:36:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[134218,67580,"2024-04-22T16:30:09.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8267857,false]
[134220,17249,"2024-07-30T14:09:55.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.37236676,false]
[134223,33451,"2024-03-01T11:32:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.32029745,false]
[134226,36080,"2023-12-04T18:22:07.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6910724,false]
[134227,21746,"2024-11-05T14:40:40.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.80904293,false]
[134233,33757,"2024-06-17T13:59:21.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5801001,false]
[134236,6598,"2024-04-27T00:47:47.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.23736267,false]
[134238,67062,"2023-09-12T15:15:00.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.07241169,false]
[134243,41027,"2023-11-13T17:34:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3398811,false]
[134245,56215,"2024-09-07T00:22:35.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.13147826,false]
[134246,19893,"2024-06-20T07:46:44.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7917579,false]
[134247,17916,"2024-11-12T05:51:48.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7791264,false]
[134249,35269,"2023-07-13T00:41:55.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.47337815,false]
[134251,75469,"2023-11-09T06:21:39.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"AUTO_REDACTED",-0.16111167,false]
[134252,17533,"2024-07-26T00:55:18.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.41062132,false]
[134254,9721,"2023-11-29T00:26:56.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.15902309,false]
[134255,34427,"2023-08-09T10:32:10.000","BOT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.26249504,false]
[134256,6969,"2024-06-21T09:30:29.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4830902,false]
[134257,61255,"2023-10-31T22:23:31.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.46827218,false]
[134258,58081,"2024-06-17T14:28:23.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"AUTO_REDACTED",0.595353,false]
[134259,8909,"2024-02-20T11:52:07.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.8640703,false]
[134260,75227,"2023-07-22T01:56:04.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.47570434,false]
[134261,24156,"2023-12-28T00:42:17.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.45572808,false]
[134262,96712,"2024-01-23T19:10:05.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7408448,false]
[134267,28658,"2023-11-23T22:44:03.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3618226,false]
[134270,65780,"2023-10-25T00:30:39.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.29527125,false]
[134271,2392,"2024-05-23T18:21:48.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7651668,false]
[134275,45845,"2024-06-11T10:48:48.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.32478616,false]
[134276,53261,"2024-04-16T21:19:44.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.09812746,false]
[134277,57175,"2024-10-18T19:23:35.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.17787765,false]
[134279,77912,"2023-10-12T07:25:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3705594,false]
[134283,100921,"2024-10-27T18:10:19.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.19731401,false]
[134284,21404,"2024-03-29T13:59:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.043388113,false]
[134285,4580,"2024-05-20T04:09:56.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.6068131,false]
[134288,44510,"2024-02-17T19:12:40.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.51939416,false]
[134292,79985,"2023-09-21T05:05:04.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.098996416,false]
[134298,102744,"2024-02-18T07:01:25.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.15907873,false]
[134300,106352,"2023-12-16T10:25:08.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.057515264,false]
[134301,7327,"2023-09-11T10:24:32.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.34006655,false]
[134302,30829,"2023-08-06T23:18:46.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.2636419,false]
[134303,110459,"2023-11-13T04:30:02.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.23649453,false]
[134304,44357,"2024-03-17T10:49:12.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.40735468,false]
[134305,765,"2024-10-19T05:05:01.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.6697732,false]
[134307,17958,"2024-06-13T18:51:02.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.67440605,false]
[134309,10030,"2024-05-05T02:20:40.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.3355388,false]
[134310,14114,"2024-08-17T02:50:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.4530726,false]
[134312,33866,"2023-12-11T13:02:28.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.58649623,false]
[134313,41891,"2024-05-16T06:18:43.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.6466599,false]
[134314,11564,"2023-12-12T17:00:10.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.020554489,false]
[134321,72360,"2023-08-13T19:54:50.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.04294853,false]
[134322,68847,"2024-03-24T17:33:09.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.086561,false]
[134323,102674,"2024-10-19T23:24:42.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.012843272,false]
[134324,18538,"2023-10-06T13:43:18.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.26873127,false]
[134326,24573,"2023-09-29T00:02:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.18649527,false]
[134328,50770,"2023-10-26T16:04:16.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.51053923,false]
[134330,50713,"2023-10-02T18:07:01.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.18098995,false]
[134332,45033,"2024-07-31T04:45:04.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.68971944,false]
[134333,110500,"2023-09-19T00:19:56.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.015993232,false]
[134334,15768,"2024-06-27T01:17:35.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.22283882,false]
[134337,49166,"2024-06-15T10:18:36.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.18279473,false]
[134338,94732,"2023-09-11T22:56:33.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.74957895,false]
[134340,68685,"2023-11-20T06:48:58.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.041737046,false]
[134344,39420,"2024-01-17T05:03:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.9348149,false]
[134345,81798,"2023-12-01T17:35:53.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.60148376,false]
[134348,45158,"2024-08-27T11:00:59.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.54351854,false]
[134351,76523,"2024-05-08T19:43:30.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0866153,false]
[134354,87429,"2024-02-02T06:41:35.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.5048366,false]
[134358,46300,"2023-10-17T22:20:33.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.21268308,false]
[134360,67729,"2023-07-31T02:00:25.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7399085,false]
[134361,1931,"2023-11-14T12:13:02.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.9588697,true]
[134362,105263,"2024-10-29T05:25:01.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5158876,false]
[134364,9458,"2024-06-11T06:23:53.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.43906784,false]
[134368,43409,"2023-12-09T04:53:59.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.3381171,true]
[134369,87878,"2023-09-03T19:39:16.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5129258,false]
[134371,6500,"2024-05-14T21:47:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.087988,false]
[134372,108847,"2024-04-30T21:57:27.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.55224,false]
[134373,13412,"2024-07-05T18:08:45.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.87751603,false]
[134374,49341,"2024-01-25T04:50:50.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[134376,45774,"2024-08-21T08:28:05.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.25455838,false]
[134380,3216,"2024-07-06T10:26:24.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.28227207,false]
[134381,89945,"2024-08-27T19:47:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.25489524,false]
[134382,82662,"2024-02-10T03:43:51.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3669041,false]
[134384,1458,"2024-11-15T14:35:37.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.83072245,false]
[134386,25826,"2023-12-24T10:47:01.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.58351266,false]
[134388,51650,"2024-08-03T17:51:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.18947913,false]
[134390,102592,"2023-12-24T02:33:18.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.879169,false]
[134392,64113,"2024-09-08T13:40:39.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5188997,false]
[134393,103348,"2024-04-26T19:57:52.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.8157624,false]
[134396,71221,"2024-01-23T22:41:42.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",2,"NONE",0.3158002,false]
[134398,76216,"2024-06-03T02:29:28.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.89786243,false]
[134400,42037,"2023-12-21T00:34:07.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.054155003,false]
[134407,37914,"2024-09-14T14:09:39.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[134411,10014,"2024-08-15T07:25:59.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.52348816,false]
[134412,56220,"2024-06-11T01:48:01.000","AGENT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.32861328,false]
[134414,49061,"2023-11-20T01:38:48.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.6839402,false]
[134415,66573,"2024-03-27T12:21:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.16025022,false]
[134417,29971,"2024-06-04T13:57:51.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.29855025,false]
[134420,86097,"2024-04-01T23:34:09.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.79601717,false]
[134421,76504,"2024-09-17T22:19:26.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5266971,false]
[134422,89586,"2024-02-21T00:18:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7055024,false]
[134424,18061,"2023-07-24T23:44:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.9720373,false]
[134426,92019,"2023-09-09T19:44:08.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.8097639,false]
[134428,11422,"2024-09-09T06:42:51.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.2988993,false]
[134430,41033,"2024-08-05T01:34:17.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.18308902,false]
[134433,33633,"2024-04-30T20:41:36.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.23384844,false]
[134434,23907,"2024-04-19T19:20:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.4933806,false]
[134435,83837,"2024-07-10T12:49:13.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.6440854,false]
[134436,70873,"2023-07-26T12:00:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.83720547,false]
[134438,105835,"2023-11-11T15:52:26.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.13858254,false]
[134439,22585,"2024-04-02T07:04:06.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.6016339,false]
[134440,14492,"2024-10-08T17:20:44.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.75975627,false]
[134441,28745,"2024-10-22T12:43:51.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.9307366,false]
[134443,74488,"2023-08-01T00:53:09.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3663918,false]
[134446,87173,"2023-12-13T05:39:17.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.3542841,false]
[134448,47378,"2024-02-10T14:08:10.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.26002482,false]
[134449,60961,"2024-09-26T17:03:38.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.27991894,false]
[134450,98079,"2023-11-10T09:17:00.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5357318,false]
[134451,103892,"2023-12-17T23:52:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.55220073,false]
[134455,109440,"2023-12-14T07:28:55.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.10351904,false]
[134456,14693,"2024-09-10T15:35:08.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2970665,false]
[134458,55028,"2024-06-14T13:00:19.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.59274846,false]
[134460,62044,"2024-05-05T12:34:09.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.0016158986,false]
[134464,71489,"2024-01-31T02:58:27.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2013802,false]
[134466,50866,"2024-06-10T20:12:39.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.58314484,false]
[134467,33642,"2024-02-12T06:52:13.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.020644402,false]
[134469,11537,"2024-06-07T09:53:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.19483954,false]
[134471,3189,"2023-12-13T04:07:08.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.719304,false]
[134472,64351,"2024-03-05T07:35:20.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.018182594,false]
[134473,44502,"2024-09-15T20:31:25.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.30449015,false]
[134475,18097,"2024-06-28T07:28:35.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.6403614,false]
[134476,47394,"2024-01-08T08:09:53.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4584515,false]
[134479,32714,"2023-11-14T13:27:21.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.20185678,false]
[134481,106519,"2024-01-15T12:30:03.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.015926113,false]
[134482,78024,"2024-01-15T13:24:29.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.17122953,false]
[134485,81698,"2023-11-23T21:51:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.059508625,false]
[134486,77954,"2024-05-14T05:45:18.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.734779,false]
[134488,4042,"2024-05-22T01:22:37.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.32923064,false]
[134490,99683,"2023-09-04T05:19:57.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7503914,false]
[134495,94470,"2024-07-06T20:22:20.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.24984834,false]
[134500,31188,"2023-11-28T07:51:00.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-1.0,false]
[134502,3275,"2024-02-05T05:59:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.4309106,false]
[134503,13444,"2024-05-23T03:48:45.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.92268205,false]
[134505,95396,"2024-05-11T06:33:11.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.033880174,false]
[134508,19215,"2024-09-18T13:28:50.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.63624626,false]
[134511,54689,"2024-02-13T16:57:24.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.51164424,false]
[134514,42428,"2024-02-07T15:22:38.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.93937546,false]
[134515,80674,"2024-07-24T02:50:06.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.23315337,false]
[134516,64188,"2024-08-06T22:50:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5346565,false]
[134518,47887,"2024-05-27T04:15:12.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.36017266,false]
[134519,96745,"2023-10-28T23:48:36.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.1536961,false]
[134520,77958,"2024-09-21T12:06:38.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.39789784,false]
[134521,96437,"2024-04-17T14:33:07.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.84663546,false]
[134526,102292,"2024-05-18T22:36:10.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.2557558,false]
[134527,23224,"2024-01-28T18:51:26.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[134529,27432,"2024-04-24T14:44:03.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6736375,false]
[134534,46496,"2024-10-27T10:09:16.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.82464904,false]
[134535,43468,"2024-07-26T08:06:34.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[134536,49153,"2023-12-31T17:09:24.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1952682,false]
[134538,90119,"2023-12-08T16:51:20.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.028541863,false]
[134539,71759,"2024-01-18T08:29:29.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.08771268,false]
[134542,76844,"2023-09-25T08:10:08.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.25412878,false]
[134544,57466,"2024-06-12T13:31:31.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5600193,false]
[134546,6502,"2024-05-30T00:50:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.63998705,false]
[134547,109392,"2024-02-16T12:55:57.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.24836393,false]
[134548,78988,"2024-08-17T04:00:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.67221266,false]
[134551,28371,"2024-03-09T23:14:22.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.32097623,false]
[134552,43778,"2023-11-15T14:48:59.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.8612138,false]
[134553,8708,"2024-06-28T01:37:33.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.19060546,false]
[134555,54754,"2024-05-24T11:26:55.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.29103425,false]
[134557,52669,"2024-08-04T21:30:23.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.53316104,false]
[134558,78109,"2023-10-23T05:15:59.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.5676298,false]
[134560,40430,"2024-07-13T01:27:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[134561,42091,"2023-10-30T11:17:16.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.025949763,false]
[134564,22640,"2023-08-27T12:52:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.10659489,false]
[134568,38283,"2024-10-27T15:21:02.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.70135903,false]
[134569,75390,"2023-11-13T17:13:22.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2288137,false]
[134570,59981,"2024-05-05T00:30:48.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.023850715,false]
[134571,84441,"2024-09-21T19:36:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.23725553,false]
[134574,93252,"2024-03-05T15:55:52.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2200635,false]
[134576,59805,"2024-07-24T17:58:29.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.3375754,false]
[134579,108190,"2024-04-16T19:45:19.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.15187469,false]
[134580,27540,"2024-05-04T20:24:31.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.37920693,false]
[134581,33503,"2024-01-17T04:32:12.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.17917404,true]
[134583,98677,"2024-10-25T12:24:25.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.6078767,false]
[134585,53815,"2024-02-10T16:42:04.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.74801797,false]
[134587,78988,"2024-08-01T14:00:33.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.8449699,false]
[134589,28335,"2024-07-05T23:22:58.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.0879693,false]
[134592,29416,"2023-12-24T04:16:29.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.6115892,false]
[134593,85762,"2024-08-25T17:16:23.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8422978,false]
[134594,38411,"2023-09-30T03:54:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.47454548,false]
[134595,15494,"2024-10-01T02:19:08.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.06073052,false]
[134596,47775,"2023-12-11T17:47:07.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.77959764,false]
[134598,59119,"2023-07-21T07:50:20.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.16951577,false]
[134599,84184,"2023-10-13T00:44:35.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6011459,false]
[134601,73803,"2024-10-09T09:34:45.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8521181,false]
[134604,39470,"2024-09-19T14:32:07.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.15260893,false]
[134605,41027,"2023-12-05T16:34:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.12529892,false]
[134607,21521,"2023-11-30T23:03:14.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4378789,false]
[134611,34758,"2023-08-01T05:11:16.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5038354,false]
[134613,69092,"2023-11-03T17:27:53.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.5765792,false]
[134616,90420,"2024-04-21T06:48:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.36162084,false]
[134618,2970,"2024-05-09T16:33:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.43040702,false]
[134619,67725,"2024-04-25T02:33:02.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.112784706,false]
[134623,110940,"2024-06-17T01:52:15.000","BOT","A technician can arrive during the requested service window.",1,"NONE",-0.19729936,false]
[134625,101789,"2023-12-23T00:49:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[134627,38910,"2024-08-10T19:06:50.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.19712791,false]
[134629,109119,"2024-04-13T09:48:46.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.470028,false]
[134630,27603,"2024-07-21T03:28:22.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.21156316,false]
[134631,69485,"2024-01-05T07:38:34.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.5856337,false]
[134638,107864,"2023-08-17T11:20:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.048332237,false]
[134640,1512,"2023-10-08T21:57:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.27066502,false]
[134644,13383,"2024-02-29T05:41:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.09558871,false]
[134645,14104,"2024-07-27T13:17:11.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.40975648,false]
[134647,26443,"2024-09-20T20:48:31.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.062170643,false]
[134648,95568,"2023-08-08T02:44:44.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.43964145,false]
[134651,95047,"2024-08-16T06:11:11.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.12205029,false]
[134653,28140,"2024-07-12T06:33:26.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.12554945,false]
[134654,64408,"2024-11-02T03:56:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8170585,false]
[134660,656,"2024-03-01T16:09:51.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.95635366,false]
[134661,44422,"2024-11-20T16:17:12.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.10433548,false]
[134667,17452,"2024-07-23T02:07:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.36309955,false]
[134668,48853,"2024-03-18T21:30:09.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.40515774,false]
[134669,70270,"2023-12-04T06:16:15.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.24780269,false]
[134671,33877,"2024-03-13T03:52:24.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.29550752,false]
[134674,90685,"2023-08-11T04:55:17.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.23341091,false]
[134677,72856,"2023-09-04T07:28:36.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.27742255,false]
[134680,53551,"2024-03-01T08:48:11.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.8192147,false]
[134683,84075,"2023-11-17T13:10:00.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.5409506,false]
[134684,27889,"2023-09-09T09:06:54.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.09163041,false]
[134685,36307,"2024-09-10T01:03:08.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.9805254,false]
[134689,81260,"2024-03-17T06:15:31.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.2906876,false]
[134690,100373,"2024-05-13T10:27:18.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.4141379,false]
[134691,48430,"2023-10-31T07:49:12.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.48255584,false]
[134695,62459,"2024-01-19T03:15:19.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.40787336,false]
[134698,42306,"2024-02-08T07:52:12.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.43826213,false]
[134700,9647,"2024-08-14T23:45:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.18018903,false]
[134701,70095,"2024-07-28T04:51:17.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.29551128,false]
[134703,59474,"2024-06-29T06:49:21.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.18084837,false]
[134709,29848,"2024-08-16T16:42:53.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.74321014,false]
[134710,52668,"2024-04-03T18:52:22.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[134712,87470,"2023-10-16T11:25:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.06990769,false]
[134713,77348,"2023-12-07T10:05:23.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.30551645,false]
[134716,54300,"2024-05-16T08:15:39.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.8563617,false]
[134720,58262,"2023-09-17T01:28:14.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.21072955,false]
[134721,26481,"2024-01-20T15:04:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.20399988,false]
[134724,17257,"2023-07-30T20:35:34.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3661444,false]
[134726,55407,"2024-03-13T22:32:04.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.39085886,false]
[134728,82557,"2024-11-03T20:39:40.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.67507625,false]
[134730,29885,"2024-08-12T06:35:44.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[134732,32620,"2023-11-05T01:46:56.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.09535292,false]
[134733,1764,"2024-09-17T07:08:05.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.74118596,true]
[134734,104198,"2024-11-09T07:29:38.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[134736,94751,"2024-01-24T08:01:29.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.0169399,true]
[134739,27402,"2023-08-06T08:42:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.037642755,false]
[134745,90775,"2023-11-22T03:05:59.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.076036654,false]
[134746,103535,"2023-11-02T09:59:58.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.13878904,false]
[134747,45696,"2024-02-14T15:48:05.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[134750,64452,"2023-08-02T02:46:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.38406405,false]
[134751,57264,"2023-10-21T10:17:22.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.1488925,false]
[134758,28490,"2023-09-01T13:30:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.37735415,false]
[134760,7151,"2024-01-16T13:24:26.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3438985,false]
[134763,96432,"2024-10-16T19:27:50.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.13304926,false]
[134764,53564,"2024-06-25T17:25:19.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.721945,false]
[134767,22779,"2023-08-01T16:28:14.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.015956845,false]
[134768,43285,"2023-12-16T19:29:57.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.78991526,false]
[134775,88860,"2023-08-19T22:09:54.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.34832352,false]
[134778,8735,"2023-09-07T09:32:00.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.81967336,false]
[134779,93771,"2024-05-23T15:09:12.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4569259,false]
[134780,59475,"2024-09-02T02:02:30.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2781772,false]
[134782,44605,"2024-03-24T02:11:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.6679226,false]
[134784,16583,"2023-09-05T20:15:04.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.38773456,false]
[134785,19133,"2024-04-14T08:54:42.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[134786,75713,"2023-08-06T04:58:11.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.30319953,false]
[134788,46752,"2024-10-03T03:46:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.16434048,false]
[134789,106622,"2023-10-15T04:59:58.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.40591568,false]
[134791,49009,"2024-09-13T15:08:58.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.80030274,false]
[134792,90320,"2024-10-31T01:05:28.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.3864041,false]
[134796,101222,"2024-07-30T16:01:34.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.020381598,false]
[134797,33480,"2023-11-25T10:00:54.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"AUTO_REDACTED",0.6347611,false]
[134800,7628,"2024-02-20T14:02:33.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.47148523,false]
[134801,62086,"2024-06-17T03:20:46.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.895859,false]
[134802,73841,"2024-05-17T03:21:03.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.9663037,false]
[134807,46244,"2024-01-07T10:23:50.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5899597,false]
[134808,35808,"2023-10-01T22:23:56.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.02493819,false]
[134809,103307,"2024-05-30T16:31:16.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.22957669,false]
[134810,62136,"2023-12-11T14:59:21.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.6908863,false]
[134812,58260,"2024-08-29T18:01:46.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.49929535,false]
[134813,79828,"2023-10-25T23:26:44.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.06889074,false]
[134814,44980,"2024-11-09T00:17:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[134816,106085,"2023-10-31T20:06:25.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5623031,false]
[134820,43015,"2024-02-08T16:43:45.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.07778334,false]
[134821,9328,"2024-06-20T04:15:46.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.5115627,false]
[134825,102827,"2024-08-23T18:40:06.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.33196598,false]
[134826,76800,"2023-11-13T12:58:53.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.25358015,false]
[134827,2190,"2024-11-16T04:16:44.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.4103579,false]
[134829,33558,"2024-02-08T10:50:14.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.31696776,false]
[134832,42157,"2024-08-25T08:19:55.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.8075037,false]
[134833,23102,"2024-01-21T15:31:21.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.62296367,false]
[134835,79180,"2023-12-15T03:39:48.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.76459163,false]
[134838,88086,"2023-07-27T16:24:32.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.781266,false]
[134840,72931,"2024-08-10T13:31:08.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.35022458,false]
[134841,109479,"2024-07-30T06:11:07.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.36131203,false]
[134845,209,"2024-05-10T20:32:47.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.038867038,false]
[134846,90144,"2024-10-24T18:21:37.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.26265892,false]
[134847,13207,"2024-06-06T22:33:14.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.10069442,false]
[134849,17399,"2023-08-18T08:20:47.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.16817926,false]
[134850,98168,"2024-09-25T05:14:09.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.03899602,false]
[134851,89785,"2023-11-27T04:51:33.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3937559,false]
[134852,99019,"2023-11-22T20:08:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.1539548,false]
[134854,53990,"2023-09-01T22:04:00.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.19232973,false]
[134855,45355,"2024-03-20T08:25:26.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.41465935,false]
[134858,32916,"2024-06-08T14:47:55.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3509397,false]
[134860,108714,"2024-01-10T13:33:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.19924441,false]
[134862,21817,"2023-08-03T14:37:49.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.17170428,false]
[134863,50088,"2024-01-09T00:05:02.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.41866577,false]
[134866,31203,"2024-03-25T22:26:39.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7007511,false]
[134870,50207,"2024-08-28T07:17:11.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.36099353,false]
[134873,52017,"2024-01-22T20:55:53.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.48492515,false]
[134875,101729,"2024-05-24T09:41:39.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.35500598,false]
[134878,76645,"2024-01-18T13:34:48.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4804755,false]
[134879,14604,"2023-12-30T15:20:14.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7180451,false]
[134880,98876,"2023-11-20T21:51:14.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.5939002,false]
[134882,111297,"2023-08-30T13:03:54.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.13525471,false]
[134885,16609,"2024-03-09T13:20:06.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.31800276,false]
[134889,70438,"2024-08-17T18:33:51.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.4757153,false]
[134891,51481,"2023-12-19T12:43:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.15744583,false]
[134892,1376,"2023-09-19T04:30:18.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.05107429,false]
[134894,104058,"2023-10-24T10:20:59.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2147518,false]
[134895,70758,"2024-01-30T20:10:46.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3888213,false]
[134897,95053,"2024-10-26T13:24:50.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.40471807,false]
[134900,29480,"2024-02-01T14:20:57.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.2304931,false]
[134907,110916,"2023-09-09T10:34:47.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.53611636,false]
[134908,54541,"2023-10-27T00:18:25.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14839177,false]
[134913,93738,"2023-11-18T01:24:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.00786451,false]
[134916,26855,"2023-12-05T18:18:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.68090093,false]
[134917,62483,"2023-11-29T00:50:59.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.34360418,false]
[134918,35812,"2024-06-28T14:24:34.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.302103,false]
[134919,8610,"2024-05-09T06:48:17.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[134921,100805,"2024-03-07T07:01:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.065604255,false]
[134922,5633,"2024-11-15T00:46:52.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.22677118,false]
[134928,19199,"2023-12-05T21:37:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.006631333,false]
[134929,6995,"2024-05-10T06:06:04.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.80739784,false]
[134931,50643,"2023-12-09T08:38:58.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5051601,false]
[134933,107577,"2024-11-06T04:19:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",0.44741896,false]
[134934,98866,"2024-10-24T05:45:08.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.6797287,false]
[134935,43053,"2023-11-27T20:33:02.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.34409645,false]
[134936,24415,"2024-10-02T10:57:29.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.25237817,false]
[134939,69731,"2024-01-27T04:32:51.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[134941,57586,"2024-01-17T21:41:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.80200607,false]
[134942,70837,"2023-09-07T02:28:12.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.54321283,false]
[134943,66051,"2023-12-24T14:02:37.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.40656066,false]
[134945,39903,"2023-07-21T15:25:50.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.02798655,false]
[134948,37010,"2024-04-16T15:34:45.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.8442412,false]
[134949,98930,"2024-02-18T08:43:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.49555632,false]
[134954,67297,"2023-08-17T01:19:00.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.1971549,false]
[134956,33288,"2024-06-16T00:07:08.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.36552024,false]
[134958,36397,"2024-03-17T03:41:33.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.34761152,false]
[134960,88552,"2024-09-26T05:22:23.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.5016464,false]
[134961,55446,"2024-06-20T09:05:56.000","CUSTOMER","A technician can arrive during the requested service window.",2,"NONE",0.0650647,false]
[134962,43976,"2024-03-28T19:56:36.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.29041052,false]
[134964,52800,"2024-04-13T10:44:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",-0.36084828,false]
[134966,97379,"2023-08-06T21:03:08.000","BOT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.07357353,false]
[134968,98294,"2024-08-05T01:47:08.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3876042,false]
[134969,88790,"2024-04-20T20:52:16.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.75167876,false]
[134970,35564,"2024-11-10T13:51:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.76578015,false]
[134971,26434,"2024-06-30T11:18:37.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.05161597,false]
[134973,69532,"2023-08-01T12:42:04.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.72408843,false]
[134974,48343,"2024-05-29T14:19:38.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.5591727,false]
[134975,76342,"2024-06-18T09:22:13.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",0.28637525,false]
[134977,29364,"2023-07-29T06:53:53.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.87124044,false]
[134986,46319,"2024-06-26T06:27:42.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.07533017,false]
[134988,69409,"2024-07-30T01:28:55.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.5039991,false]
[134991,74871,"2024-10-15T22:54:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.29958403,false]
[134993,82878,"2024-11-09T19:06:32.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[134994,109053,"2024-07-23T10:27:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4556481,false]
[134996,12472,"2024-03-27T04:27:51.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.4273389,false]
[134997,109652,"2023-07-14T12:04:32.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.801579,false]
[134998,18370,"2023-09-13T17:22:12.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.15519573,false]
[135002,64630,"2023-08-27T00:42:24.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.582253,false]
[135003,103891,"2024-01-18T07:48:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5331033,false]
[135004,87739,"2024-07-05T02:12:14.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.8083859,false]
[135005,44430,"2024-06-25T01:00:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.39858237,false]
[135010,83880,"2024-10-11T02:58:17.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.8404715,false]
[135011,57143,"2023-11-16T16:09:17.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.28861812,false]
[135012,108402,"2024-07-20T03:31:14.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[135013,25673,"2024-02-18T10:59:38.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.21392675,false]
[135029,48983,"2024-09-24T00:24:57.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.78819263,false]
[135030,73338,"2023-11-21T06:16:59.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.23402107,false]
[135031,27265,"2023-07-31T20:19:46.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.540987,false]
[135034,76789,"2023-08-10T20:58:18.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.47851264,false]
[135038,71928,"2023-12-16T05:22:48.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.628779,false]
[135044,26682,"2024-03-20T15:13:45.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",0.5005241,false]
[135046,49459,"2024-07-10T01:18:16.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.02667179,false]
[135047,81728,"2024-05-28T20:55:18.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.24843663,false]
[135048,101082,"2023-11-01T12:07:41.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.05261186,false]
[135050,81013,"2024-09-23T10:51:06.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.061905812,false]
[135055,89441,"2024-04-15T10:59:27.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.6478737,false]
[135057,7052,"2023-10-23T09:54:37.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.26634946,false]
[135059,11060,"2024-06-20T16:01:57.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.22165024,false]
[135066,99962,"2024-07-27T13:23:32.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.36036268,false]
[135067,37106,"2024-10-31T10:02:17.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.9472898,false]
[135069,83383,"2023-10-03T23:49:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7185962,false]
[135073,505,"2023-12-21T20:24:21.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.26272994,false]
[135074,96878,"2024-04-05T14:33:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.10552632,false]
[135075,69436,"2024-07-30T02:06:23.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.2767842,false]
[135078,32759,"2024-05-09T06:14:28.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.10332001,false]
[135079,110718,"2024-10-24T03:22:32.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.19717309,false]
[135080,91717,"2024-07-02T21:44:33.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[135083,91770,"2023-11-27T13:37:37.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.21484335,false]
[135085,92250,"2024-07-15T23:10:47.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.33218518,false]
[135086,58213,"2023-10-02T17:03:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.18494047,false]
[135087,73653,"2023-11-15T05:54:57.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.06727953,false]
[135091,79162,"2023-08-07T08:38:47.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.78920317,false]
[135094,102044,"2023-08-16T21:38:03.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.16057102,false]
[135095,43976,"2024-03-12T22:56:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.70574117,false]
[135097,48958,"2023-12-04T11:57:15.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[135098,95058,"2024-07-23T01:09:01.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.061325397,false]
[135101,17567,"2024-02-02T12:12:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.86189306,false]
[135102,74524,"2023-08-26T04:12:18.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5192688,false]
[135103,20080,"2023-10-26T23:43:55.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.062874444,false]
[135105,110498,"2024-02-16T23:39:35.000","BOT","A technician can arrive during the requested service window.",1,"NONE",-0.246774,false]
[135107,18211,"2023-12-23T22:38:32.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.042264473,false]
[135110,254,"2023-11-06T12:28:17.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.25714839,false]
[135112,78855,"2024-10-18T15:05:01.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.42259535,false]
[135113,32275,"2024-08-09T23:25:43.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5877309,false]
[135114,45957,"2023-09-05T04:40:50.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.22452503,false]
[135117,31423,"2024-05-10T11:04:37.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.90139395,false]
[135118,56626,"2024-10-23T07:58:19.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.44741157,false]
[135120,37814,"2024-01-26T05:06:31.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.31211376,false]
[135121,44201,"2024-10-03T15:21:34.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.483123,false]
[135123,26910,"2024-04-10T03:49:08.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.0033915357,false]
[135130,102373,"2023-11-23T21:25:54.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.05849749,false]
[135131,107496,"2024-02-08T00:03:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.23647042,false]
[135132,26431,"2024-08-03T01:08:18.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.0037387463,false]
[135139,12198,"2023-11-28T10:19:02.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.3404788,false]
[135140,105900,"2023-09-08T20:32:16.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.1312168,false]
[135141,90668,"2024-09-03T04:48:38.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.40369928,false]
[135143,29850,"2024-09-27T19:36:06.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.451357,false]
[135147,58763,"2024-01-12T10:26:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.823935,false]
[135149,86978,"2024-08-08T16:38:08.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.1463975,false]
[135155,14091,"2024-06-13T22:49:50.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.32645947,false]
[135156,77244,"2023-09-26T05:11:29.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.19198637,false]
[135158,99826,"2024-08-07T20:56:58.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.61757624,false]
[135162,26050,"2024-03-24T02:46:59.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.67893964,false]
[135164,84707,"2024-02-10T14:19:40.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.4081295,false]
[135166,698,"2024-02-03T01:29:14.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.46244478,false]
[135167,29748,"2024-12-04T01:15:16.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.21570456,false]
[135168,13824,"2024-09-17T04:15:27.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.12360722,false]
[135171,102818,"2024-04-16T23:08:30.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.16896223,false]
[135177,55023,"2023-08-24T19:04:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.71702534,false]
[135178,1912,"2023-10-04T16:33:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.39070493,false]
[135180,84194,"2024-08-16T09:55:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.20267834,false]
[135182,40817,"2023-11-23T23:48:56.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3453,false]
[135183,99350,"2024-01-01T00:47:59.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.13284431,false]
[135184,56130,"2023-09-30T05:04:28.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.744122,false]
[135185,33566,"2024-01-09T20:02:10.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.009876127,false]
[135186,106281,"2023-08-20T06:18:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.45305076,false]
[135189,45696,"2024-03-23T14:48:05.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.18293963,false]
[135192,109562,"2023-11-15T04:42:41.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.32187012,false]
[135194,78783,"2024-08-22T18:19:50.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.18657579,false]
[135197,61007,"2024-07-14T01:34:04.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.04429357,false]
[135198,97420,"2023-11-29T20:27:28.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.17144342,false]
[135202,106102,"2023-09-04T13:40:16.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.44446707,false]
[135204,20728,"2023-12-08T03:01:12.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.09311344,false]
[135205,11912,"2023-09-28T17:01:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.574124,false]
[135212,72984,"2024-05-02T11:22:56.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4461317,false]
[135213,45303,"2024-08-19T21:42:48.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.8603894,false]
[135214,22725,"2024-08-30T14:11:07.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.6554979,false]
[135216,70638,"2023-12-25T11:47:05.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2585197,false]
[135219,105791,"2024-04-26T14:32:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",2,"NONE",-0.16495892,false]
[135223,46589,"2024-10-09T14:05:40.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.021388793,false]
[135224,28751,"2024-06-19T22:35:05.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3205777,false]
[135226,3187,"2024-04-11T10:19:14.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.21443753,false]
[135231,45469,"2023-09-21T06:17:54.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.039516803,false]
[135236,66837,"2024-07-29T09:02:40.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[135237,38341,"2023-09-02T17:33:49.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.6226705,false]
[135239,37564,"2024-06-22T15:21:49.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.1333748,false]
[135240,107925,"2024-03-09T22:51:57.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.39680797,false]
[135242,12568,"2024-09-15T04:31:00.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.4327847,false]
[135244,14761,"2023-12-30T11:41:01.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.578485,false]
[135246,893,"2024-08-26T04:24:32.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.20936555,false]
[135252,72564,"2024-01-31T00:50:36.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.42116448,false]
[135254,67943,"2024-05-11T00:30:57.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[135256,9520,"2023-11-12T18:00:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4582382,false]
[135257,89322,"2023-11-07T15:25:53.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.16000806,false]
[135258,18777,"2024-07-25T10:34:06.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.38750568,false]
[135261,35755,"2024-05-03T10:23:14.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.87068725,false]
[135263,78208,"2024-10-19T17:01:56.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.013282567,false]
[135266,57867,"2024-05-18T12:24:54.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6198076,false]
[135267,18049,"2023-08-03T08:51:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.34730983,false]
[135268,22120,"2024-05-07T10:56:06.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.38079488,false]
[135270,52491,"2024-07-08T09:19:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.10830096,false]
[135272,73658,"2023-09-06T08:29:48.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.0035197753,true]
[135275,7712,"2023-12-11T11:07:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2886967,false]
[135276,68090,"2024-01-19T04:24:18.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.367727,false]
[135278,40803,"2024-01-01T15:53:16.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0753721,false]
[135279,49449,"2024-11-30T23:19:33.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.6736002,false]
[135284,19634,"2024-04-07T14:11:13.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.9179554,false]
[135288,70517,"2024-11-09T04:09:08.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.7143498,false]
[135296,4427,"2024-04-04T20:31:24.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.63617396,false]
[135299,45919,"2023-10-02T14:07:12.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.3720521,false]
[135300,103013,"2024-03-09T20:16:15.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3415905,false]
[135305,68897,"2024-03-05T21:34:10.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.48840973,true]
[135306,29067,"2023-08-19T12:29:38.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.38137263,false]
[135308,77814,"2024-02-13T16:07:33.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.3570302,false]
[135313,21869,"2024-06-10T03:34:13.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.29134735,false]
[135314,67643,"2024-08-29T01:06:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.11204871,false]
[135317,63758,"2024-02-05T23:01:15.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[135318,99532,"2023-10-16T06:58:05.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.02333855,false]
[135319,12355,"2024-05-11T19:48:05.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.39990315,false]
[135320,6422,"2024-06-14T06:20:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.05084933,false]
[135321,107022,"2023-07-18T04:41:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",1.0,false]
[135324,72481,"2024-06-08T23:49:45.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.087401554,false]
[135325,64257,"2023-09-03T19:59:57.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.20257849,false]
[135327,35054,"2023-07-29T00:44:58.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.21562439,false]
[135328,87985,"2023-12-08T02:23:45.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.14236084,false]
[135329,59468,"2024-08-01T06:19:17.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.56698495,false]
[135332,55622,"2024-11-21T11:43:19.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.090816505,false]
[135334,95951,"2024-03-29T01:57:48.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.027286073,false]
[135336,66083,"2024-01-04T20:36:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.5652857,false]
[135340,53252,"2024-07-05T20:29:57.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.6811712,false]
[135341,13550,"2023-08-05T06:54:09.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.373573,false]
[135345,96122,"2024-06-04T15:45:38.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.4646991,false]
[135347,26665,"2023-08-15T14:54:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.44366673,false]
[135348,80977,"2024-10-09T20:29:52.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2652956,false]
[135349,34805,"2023-09-02T21:53:57.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.730925,false]
[135351,93067,"2024-08-21T01:51:55.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.57009387,false]
[135352,49104,"2024-10-13T06:14:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5104613,false]
[135353,12595,"2024-06-14T18:16:14.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.30700207,false]
[135355,55469,"2023-09-30T18:02:23.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.08850813,false]
[135358,111500,"2024-04-11T07:44:01.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.05726662,false]
[135365,81106,"2023-08-12T19:02:11.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.14013147,false]
[135366,69161,"2023-10-10T21:45:16.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.006556218,false]
[135367,73641,"2024-04-15T15:51:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5022435,false]
[135368,12850,"2023-09-06T17:59:43.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.32557216,false]
[135369,105523,"2024-01-06T15:30:25.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.019290427,false]
[135371,109484,"2023-12-24T09:01:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.96653,false]
[135375,53117,"2024-01-27T08:40:51.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.43474638,false]
[135378,65203,"2024-02-23T23:47:16.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.41962174,false]
[135379,83393,"2024-02-14T15:41:31.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.11476757,false]
[135382,75571,"2023-12-10T12:54:30.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.25754195,false]
[135385,103502,"2024-11-15T14:14:23.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.35941577,false]
[135386,6166,"2023-10-31T18:24:09.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.53953594,false]
[135388,89021,"2023-09-08T18:29:15.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.55077374,false]
[135389,44441,"2024-05-21T00:05:11.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.12865898,false]
[135392,50707,"2023-11-30T18:21:40.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.34064987,false]
[135393,3893,"2023-12-03T17:56:11.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.3770939,false]
[135394,28134,"2024-06-12T12:50:47.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.81587505,false]
[135396,51267,"2023-07-25T17:22:47.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.029485641,false]
[135397,44644,"2024-09-20T10:55:38.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.08294846,false]
[135399,106055,"2024-09-26T17:06:49.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.9164016,false]
[135400,70235,"2024-02-06T13:43:21.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3180825,false]
[135401,92100,"2024-05-28T11:45:01.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.05421775,false]
[135402,13104,"2024-06-20T15:23:13.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.35645106,false]
[135404,69023,"2024-03-09T10:06:04.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.49373814,false]
[135407,28929,"2024-01-18T23:20:22.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.5101035,false]
[135409,20117,"2024-08-29T04:10:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.43934503,false]
[135416,4352,"2023-08-05T02:16:31.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.16699545,false]
[135421,26431,"2024-08-18T20:08:18.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.07616234,false]
[135422,87149,"2024-03-17T12:07:49.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.5268732,false]
[135423,74263,"2024-04-26T18:18:45.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.085807756,false]
[135424,35641,"2023-10-06T20:36:34.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5464719,false]
[135425,39024,"2024-09-18T14:12:23.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5962092,false]
[135428,9309,"2024-09-30T18:59:52.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-1.0,false]
[135432,98632,"2024-01-21T08:46:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.20638895,false]
[135433,24198,"2023-12-17T05:39:36.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5872318,false]
[135438,49754,"2023-12-28T12:28:53.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.667308,false]
[135440,31261,"2024-08-08T17:24:06.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4081424,false]
[135444,98923,"2023-12-20T06:44:25.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.02353758,false]
[135446,63559,"2023-12-31T03:52:51.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.68688154,false]
[135449,29197,"2023-07-24T10:34:45.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.13355756,false]
[135453,92334,"2024-10-11T10:46:42.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.1839701,false]
[135454,15023,"2023-10-31T00:48:24.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.06104741,false]
[135455,57874,"2024-10-12T18:50:14.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.16495317,false]
[135456,79370,"2024-04-08T09:18:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.63361746,false]
[135457,89631,"2024-06-04T06:29:38.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",0.13150994,false]
[135458,81772,"2024-08-03T05:32:14.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.18266997,false]
[135464,45208,"2024-08-25T08:03:30.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[135465,37028,"2024-05-28T18:31:14.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5788167,false]
[135467,42585,"2023-10-11T03:51:16.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.61085606,false]
[135468,67188,"2024-04-15T19:28:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.18760724,false]
[135469,34026,"2024-11-07T03:39:35.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.17516553,false]
[135470,56502,"2024-07-20T18:47:54.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.19466713,false]
[135471,52185,"2024-06-27T18:38:09.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.2381492,false]
[135472,22437,"2023-08-23T04:34:05.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.013773003,false]
[135476,106120,"2024-11-01T11:19:18.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.0006493655,false]
[135477,23922,"2023-08-02T07:28:19.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.23086385,false]
[135478,100856,"2024-10-04T13:19:40.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.44286108,false]
[135479,102230,"2023-12-15T07:37:49.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.942977,false]
[135483,83488,"2024-10-06T01:56:59.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.16096433,false]
[135484,32303,"2024-05-23T09:02:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7965752,false]
[135487,93981,"2024-02-19T11:17:44.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3581971,false]
[135490,15435,"2023-09-30T07:30:12.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.96914965,false]
[135559,8941,"2024-08-02T12:45:35.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.0030926298,false]
[135765,96060,"2023-09-02T13:03:10.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",-0.7183611,false]
[135909,65741,"2023-12-09T16:18:50.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4026913,false]
[136194,33809,"2024-01-15T20:17:56.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.050192367,false]
[136411,27577,"2023-09-16T20:32:05.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.32963637,false]
[136556,1018,"2024-09-10T07:04:21.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2326864,false]
[136691,77572,"2024-10-31T12:12:45.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.35793427,false]
[136868,2570,"2024-05-09T09:27:26.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6907482,false]
[137053,54168,"2023-10-18T22:46:01.000","BOT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.17556852,false]
[137194,46728,"2024-07-21T07:08:26.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.7559989,false]
[137329,105954,"2023-11-10T23:54:57.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.30504492,false]
[137536,62412,"2024-06-13T11:40:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.043724377,false]
[137676,12126,"2024-04-16T19:08:30.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7499831,false]
[137977,36728,"2023-08-28T16:28:34.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.14867863,false]
[138133,18997,"2024-01-07T05:21:09.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.49835756,false]
[138271,6547,"2023-10-16T15:59:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.18268819,false]
[138383,24275,"2024-03-13T20:58:42.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6794736,false]
[138627,59489,"2023-09-11T22:09:42.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19797583,false]
[138773,63922,"2024-04-30T21:45:43.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.13619529,false]
[138952,60024,"2024-01-21T04:26:35.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.7247714,false]
[139084,50422,"2024-10-15T07:58:46.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.36042368,false]
[139283,79202,"2024-08-08T10:16:35.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.14366637,false]
[139604,61472,"2024-07-31T07:17:48.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.12807931,false]
[139750,73985,"2023-12-21T05:24:26.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.16406462,false]
[139917,1605,"2024-06-29T18:40:53.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.64934826,false]
[140052,37392,"2024-11-06T02:44:49.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.39460483,false]
[140201,80204,"2024-11-26T22:33:11.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.061131068,false]
[140343,3319,"2023-12-07T06:59:12.000","AGENT","A technician can arrive during the requested service window.",2,"NONE",-0.29000884,false]
[140490,34958,"2024-05-09T05:53:21.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.47568867,false]
[140668,29114,"2024-01-26T17:56:02.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.34487864,false]
[140782,92133,"2024-08-12T23:00:03.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.8676873,false]
[141090,64402,"2024-05-12T09:07:02.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.38155374,false]
[141284,42976,"2024-06-28T15:21:12.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.04947316,false]
[141431,10638,"2024-08-03T01:14:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.13250671,false]
[141586,71331,"2024-03-03T07:34:02.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.21958154,false]
[141743,44830,"2024-07-09T09:07:28.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.041973874,false]
[141880,65208,"2023-12-11T11:49:38.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.82212645,false]
[142012,36796,"2024-06-12T04:21:01.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.30050477,false]
[142221,56693,"2024-07-09T21:25:19.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.30163375,false]
[142347,104358,"2023-11-13T05:16:46.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.44990686,false]
[142683,24947,"2024-08-17T02:23:17.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.31045613,false]
[142882,73082,"2023-11-14T11:02:23.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.39699695,false]
[143049,69137,"2024-01-09T15:46:33.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.797282,false]
[143164,90372,"2023-12-30T03:24:42.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6991477,false]
[143346,31582,"2023-08-31T22:22:48.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.676277,false]
[143469,59963,"2023-12-16T16:56:17.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.55947524,false]
[143623,34949,"2023-08-13T23:34:04.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.639534,false]
[143825,96471,"2023-09-28T18:01:47.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.71605635,false]
[143929,43751,"2024-07-25T03:30:28.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.30847582,false]
[144278,70789,"2024-10-07T00:56:58.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[144435,103050,"2024-11-08T08:39:22.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-1.0,false]
[144606,2654,"2024-01-27T00:10:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5001323,false]
[144766,70226,"2023-10-27T01:18:12.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6558288,false]
[144953,66168,"2023-08-25T14:11:30.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5974725,false]
[145144,68281,"2024-08-23T13:47:53.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.37948295,false]
[145293,6006,"2024-02-29T11:44:09.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.004518525,false]
[145439,91602,"2023-11-22T02:43:43.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.023152411,false]
[145644,98185,"2023-12-22T11:43:30.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.044172507,false]
[145789,61357,"2024-02-23T04:29:45.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.38246208,false]
[146098,62430,"2023-08-01T22:40:30.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.49303997,false]
[146253,6873,"2023-12-14T09:37:41.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.78269684,false]
[146481,72347,"2023-08-05T04:38:33.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.68730783,false]
[146590,25791,"2023-12-04T11:28:33.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5706671,false]
[146775,80731,"2024-08-10T18:14:01.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.025966275,false]
[146945,8466,"2024-06-29T02:54:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.20507371,false]
[147062,7529,"2024-05-20T18:14:19.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6135691,false]
[147257,29007,"2024-03-25T10:03:50.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.07559344,false]
[147460,39407,"2024-11-06T11:58:51.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.47313863,false]
[147711,97194,"2024-05-13T16:27:56.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7603646,false]
[147903,80921,"2023-10-09T14:46:08.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.56135136,false]
[148062,39418,"2024-12-08T05:39:09.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.59281445,false]
[148257,45901,"2023-08-02T10:16:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.32110897,false]
[148385,46281,"2024-08-10T10:09:59.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.20431787,false]
[148543,64534,"2024-10-03T11:14:16.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7866181,false]
[148761,56193,"2024-10-10T06:48:39.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8558857,false]
[148862,58011,"2024-06-24T18:11:06.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5375077,false]
[149053,69696,"2024-09-16T15:40:03.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.23015432,false]
[149360,88199,"2024-02-27T04:37:04.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.2554349,false]
[149412,100722,"2024-08-25T07:51:08.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8072496,false]
[149700,28930,"2024-08-18T23:22:31.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",1.0,false]
[149832,42872,"2024-06-09T04:08:23.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.26848435,false]
[150094,76128,"2024-05-05T16:34:03.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.3653541,false]
[150161,36112,"2023-09-24T03:17:36.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2757224,false]
[150280,78870,"2023-10-04T07:35:48.000","CUSTOMER","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",0.028754411,false]
[150466,47153,"2024-01-15T13:29:43.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.31456164,true]
[150772,26506,"2024-11-07T23:54:57.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.65869313,false]
[150917,32540,"2023-11-02T20:42:32.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4527281,false]
[151097,10965,"2024-06-14T09:43:16.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.34726074,false]
[151157,49545,"2024-02-16T19:20:49.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.32786545,false]
[151411,76883,"2024-02-16T07:32:07.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.49585575,false]
[151615,29055,"2024-11-19T14:13:25.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[151866,60083,"2024-02-23T00:39:32.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.55183595,false]
[151930,3919,"2024-06-19T16:16:44.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.30144036,false]
[152075,58171,"2024-03-05T13:07:46.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.032058783,false]
[152371,44520,"2024-04-09T20:40:33.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",0.25459117,false]
[152448,5655,"2024-04-30T22:35:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.38639733,false]
[152707,35918,"2024-01-09T01:48:23.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5853892,false]
[152884,107135,"2024-03-04T03:47:37.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.12135464,false]
[152945,47277,"2024-08-14T21:51:55.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.14350389,false]
[153145,58846,"2024-02-10T23:30:17.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.12111119,false]
[153296,39139,"2023-09-30T22:52:53.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.34995988,false]
[153558,58148,"2024-05-05T01:05:21.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.06465287,false]
[153761,18166,"2023-11-24T22:50:51.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[153763,99962,"2024-07-31T03:23:32.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.14326482,false]
[154050,46787,"2024-09-02T05:59:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.1315058,false]
[154101,96003,"2024-05-20T15:45:43.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.19700135,false]
[154389,41660,"2024-04-16T17:46:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6710186,false]
[154522,79761,"2024-09-24T15:16:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.38115975,false]
[154782,70750,"2023-11-04T17:18:40.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.08213257,false]
[154844,17667,"2024-10-18T13:21:44.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.413452,false]
[155008,51422,"2023-11-21T05:52:18.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-1.0,false]
[155158,84461,"2023-11-26T10:47:24.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.14872338,false]
[155451,109856,"2024-09-25T00:28:55.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.90561855,false]
[155642,66436,"2023-08-07T17:57:07.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.9182438,false]
[155808,28677,"2024-03-01T17:43:12.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.37280026,false]
[155930,28094,"2024-07-20T04:19:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6512095,false]
[156129,50762,"2024-11-11T09:37:18.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.42304832,false]
[156267,81076,"2024-06-30T19:57:51.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.43562043,false]
[156528,8374,"2024-05-12T01:58:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3914745,false]
[156582,46721,"2023-11-15T16:11:56.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.104792304,false]
[156738,101072,"2023-11-06T16:46:16.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.17804539,false]
[156921,39342,"2024-05-07T21:33:04.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[157201,79713,"2024-02-11T09:47:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.014804409,false]
[157385,87329,"2024-05-24T06:20:34.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.54706216,false]
[157558,102190,"2024-06-27T10:32:10.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.4436064,false]
[157684,57487,"2024-04-24T03:10:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.4961498,true]
[157878,109311,"2024-09-10T10:50:59.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.40635705,false]
[158021,25880,"2023-08-03T08:14:08.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.102641545,true]
[158153,3562,"2024-05-08T21:34:19.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0054471465,false]
[158435,84684,"2024-07-14T19:49:24.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.4060731,false]
[158670,25545,"2024-10-17T20:23:08.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.69446224,false]
[158836,23962,"2023-09-21T17:42:18.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.12612364,false]
[158944,88313,"2024-07-19T04:31:03.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.47534984,false]
[159144,74157,"2024-06-03T02:31:09.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.6174411,false]
[159326,6742,"2023-08-01T17:51:39.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-1.0,false]
[159449,541,"2023-10-28T03:31:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[159655,57175,"2024-10-23T05:23:35.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",-0.29059538,false]
[159831,32840,"2024-07-20T06:07:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.49086767,false]
[159971,22369,"2023-12-05T13:24:57.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.24845472,false]
[160284,2380,"2024-03-11T13:24:32.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.008593268,false]
[160504,104922,"2024-10-03T12:33:31.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.20390782,false]
[160646,23726,"2023-09-09T08:34:37.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.123225346,false]
[160789,30451,"2023-11-09T23:45:38.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.16013622,false]
[160970,46824,"2024-04-29T18:45:06.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[161132,33267,"2023-09-25T03:34:22.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.42230257,false]
[161294,89889,"2023-11-26T07:51:12.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.041999217,false]
[161469,97098,"2023-09-13T11:42:31.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.11448919,false]
[161625,22603,"2024-09-02T11:03:44.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.10557673,false]
[161920,705,"2024-06-08T11:23:02.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.18633218,false]
[161925,32732,"2024-03-02T01:27:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.50267094,false]
[162214,8262,"2024-05-06T12:55:44.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.04085117,false]
[162350,36712,"2024-03-10T06:39:32.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.15741406,false]
[162500,59809,"2024-01-19T20:21:41.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.2036234,false]
[162675,55095,"2023-09-02T01:26:40.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.5323746,false]
[162822,29679,"2023-11-01T14:34:53.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.18733457,false]
[163023,72116,"2024-05-26T20:14:05.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.61098105,false]
[163206,68216,"2024-04-13T03:57:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.505254,false]
[163519,76637,"2024-04-29T07:28:09.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.21223886,false]
[163713,83741,"2024-07-18T03:16:28.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.6374527,false]
[163889,9126,"2024-10-10T06:09:39.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.0038300932,false]
[164012,45304,"2024-05-29T17:20:41.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.21793577,false]
[164150,60241,"2024-02-11T01:02:06.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3773691,false]
[164348,49222,"2024-08-26T07:50:40.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.04899145,false]
[164461,27299,"2024-09-11T17:51:33.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.7684228,false]
[164612,42797,"2024-11-18T19:43:19.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.8372092,false]
[164795,49323,"2024-10-11T14:47:43.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-1.0,false]
[164949,16237,"2024-02-19T23:16:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.9724919,false]
[165236,75351,"2023-11-13T13:47:01.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.15161063,false]
[165439,29794,"2023-11-23T08:18:46.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.80284286,false]
[165625,53103,"2024-04-06T04:00:48.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.0019392961,false]
[165727,46584,"2024-07-13T04:43:53.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.039310914,false]
[165890,57860,"2024-05-26T23:32:06.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.41581205,false]
[166047,96786,"2024-05-10T19:29:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.52171457,false]
[166231,60723,"2024-06-08T02:27:47.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.28391394,false]
[166363,87463,"2024-05-07T10:34:05.000","BOT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.41427344,false]
[166685,13951,"2023-08-12T13:44:44.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.09002585,false]
[166865,44608,"2024-01-04T16:28:57.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.44753784,false]
[166993,24669,"2024-04-30T23:45:43.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.71838784,false]
[167136,19684,"2023-10-16T03:36:39.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.08911963,false]
[167350,34702,"2023-08-19T08:59:25.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.06305119,false]
[167463,73500,"2024-07-06T23:55:03.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.014043768,false]
[167668,106600,"2023-08-24T16:07:29.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.13138491,false]
[167820,71633,"2024-10-22T16:44:08.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.023414256,false]
[168055,337,"2024-03-16T02:13:54.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.1525529,false]
[168147,88136,"2024-09-21T08:17:05.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.17928123,false]
[168448,91720,"2023-12-30T02:34:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5288341,false]
[168650,62866,"2024-01-17T03:40:31.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.4182262,false]
[168767,11752,"2024-11-16T23:13:42.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.63572335,false]
[168923,63843,"2024-01-18T08:50:23.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.15904067,false]
[169103,77630,"2024-05-05T12:45:13.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.13815252,false]
[169299,73137,"2023-09-19T13:04:11.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.27240625,false]
[169361,30088,"2024-10-26T22:57:02.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.16710143,true]
[169525,15074,"2023-12-31T14:16:05.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.47689432,false]
[169750,59527,"2024-05-22T01:49:04.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.11669303,false]
[170023,6559,"2024-02-22T12:42:08.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.027207205,false]
[170156,30945,"2024-04-06T06:47:53.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.57829326,false]
[170231,78411,"2024-02-05T20:05:42.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.26620093,false]
[170493,4551,"2024-07-14T04:21:47.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6815783,false]
[170644,98602,"2024-10-16T21:53:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"REVIEW_REQUIRED",0.42180672,false]
[170830,75011,"2024-05-11T03:29:48.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.46103656,false]
[171031,99910,"2024-10-14T18:57:13.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[171102,84127,"2023-08-06T09:18:09.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6518936,false]
[171287,20496,"2024-05-27T17:53:01.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.27927914,false]
[171499,28013,"2023-10-17T06:02:17.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.043969456,false]
[171726,40673,"2024-02-04T05:56:20.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.25350523,false]
[171886,40410,"2023-08-19T11:46:15.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.12323498,false]
[172039,74372,"2024-07-18T15:51:56.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.15249017,false]
[172246,73337,"2023-12-01T07:42:32.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.6835985,false]
[172353,7866,"2023-10-07T11:46:13.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",2,"NONE",-0.15820502,false]
[172522,11093,"2024-04-21T10:06:00.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.16221206,false]
[172771,39364,"2024-04-16T15:36:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.10382393,false]
[172992,18586,"2024-09-11T04:17:32.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.1219833,false]
[173141,79221,"2023-07-19T12:37:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.36203012,false]
[173244,86676,"2023-07-28T05:48:24.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2543102,false]
[173516,28243,"2023-09-20T17:59:19.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.23797826,false]
[173704,70916,"2023-12-03T23:23:27.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.87111473,false]
[173825,96143,"2024-06-17T12:24:30.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.08832311,true]
[173934,3877,"2023-10-12T11:34:09.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3950634,false]
[174169,11850,"2024-02-05T08:51:54.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.43856588,false]
[174327,18785,"2024-08-30T10:02:58.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.63768274,false]
[174576,89319,"2024-07-19T22:37:56.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5918253,true]
[174823,104914,"2024-06-03T01:59:29.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.8251455,false]
[174976,90247,"2024-05-20T21:22:04.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.12251842,false]
[175161,61472,"2024-07-21T15:17:48.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.6463277,false]
[175245,13784,"2024-11-20T08:14:44.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.30843237,false]
[175445,78008,"2024-08-12T03:53:57.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.027110795,false]
[175639,309,"2023-11-17T03:15:18.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[175935,195,"2024-05-04T04:35:54.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.14019118,false]
[175984,70498,"2023-08-04T22:51:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.033421926,false]
[176322,9765,"2023-11-26T01:41:43.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-1.0,false]
[176442,102572,"2024-01-24T16:04:16.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.052627224,false]
[176634,744,"2024-10-04T17:08:15.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.45435908,false]
[176792,109112,"2023-10-10T01:27:59.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.18376906,false]
[176942,15350,"2024-05-08T10:07:59.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.32067427,false]
[177057,66302,"2024-09-13T21:44:10.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.403301,false]
[177254,94606,"2024-10-20T13:06:23.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.3859823,false]
[177444,13580,"2024-05-28T03:08:16.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.53330725,false]
[177749,52325,"2023-10-21T06:24:17.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.40283936,false]
[177922,60754,"2024-04-03T00:57:12.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.062120285,false]
[178099,2792,"2024-06-29T06:34:34.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.21684213,false]
[178251,13446,"2024-05-07T23:03:59.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.20814353,false]
[178344,16628,"2024-07-03T03:23:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.08850115,false]
[178537,69218,"2024-10-08T18:09:02.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.25366476,false]
[178676,6223,"2023-09-22T09:57:40.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.06487424,false]
[178813,24861,"2024-04-15T17:58:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.4593314,false]
[179018,89474,"2024-11-05T08:15:44.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.3019779,false]
[179343,100015,"2024-09-01T22:04:28.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.41304588,false]
[179482,26351,"2024-02-16T20:37:18.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.21839733,false]
[179648,82757,"2024-05-27T13:34:57.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.55174553,false]
[179837,71288,"2023-12-28T09:08:14.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.21986005,false]
[179985,60333,"2023-07-17T23:00:24.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.20472665,false]
[180136,15335,"2023-11-10T11:30:01.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.2941645,false]
[180287,56336,"2024-05-19T21:23:41.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"AUTO_REDACTED",-0.03217567,false]
[180451,28459,"2023-11-24T11:00:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.30073336,false]
[180715,91156,"2023-09-10T04:01:25.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.29636678,false]
[180744,12379,"2024-09-03T20:34:47.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.8498408,false]
[181065,106511,"2023-07-29T07:14:22.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14738171,false]
[181226,104393,"2023-09-27T05:06:33.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.43803057,false]
[181361,79910,"2024-06-17T23:28:18.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.15817578,false]
[181515,40947,"2024-02-09T23:09:33.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.000941914,false]
[181722,27081,"2024-05-04T18:29:30.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.03866911,false]
[181886,94816,"2024-05-14T17:27:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.064103246,false]
[182072,67051,"2024-02-28T10:54:43.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.039332032,false]
[182215,48309,"2024-04-28T15:55:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.9752052,false]
[182395,33214,"2023-10-26T14:59:02.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.038383283,false]
[182513,38349,"2023-08-05T12:43:19.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.085783646,false]
[182851,23575,"2023-08-05T13:34:57.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.24430054,false]
[183012,107912,"2023-11-22T23:08:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.44427064,false]
[183207,58853,"2023-12-30T21:58:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.653303,false]
[183369,81365,"2023-11-15T17:00:56.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.8307168,false]
[183553,102821,"2024-06-21T01:46:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[183716,52832,"2024-03-29T03:36:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5258507,false]
[183831,41110,"2024-09-12T19:09:18.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.01477824,false]
[184015,49246,"2024-03-09T13:50:13.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5232479,false]
[184308,20542,"2024-03-22T12:18:28.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.35201415,false]
[184458,73802,"2024-03-28T02:59:10.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.14652246,false]
[184630,109340,"2024-03-14T01:07:07.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.33957225,false]
[184802,31511,"2024-09-29T08:06:38.000","CUSTOMER","A technician can arrive during the requested service window.",2,"NONE",-1.0,false]
[184997,37106,"2024-10-22T17:02:17.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.821013,false]
[185128,9082,"2024-10-10T23:18:17.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.41558084,false]
[185268,82584,"2024-04-06T18:10:35.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5954619,false]
[185463,24672,"2024-07-08T17:57:58.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5136509,false]
[185596,53876,"2024-01-22T06:37:20.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.31277096,false]
[185774,78260,"2023-10-19T19:42:21.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6590759,false]
[186105,101994,"2024-02-27T01:59:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.4091155,false]
[186138,101620,"2024-07-26T07:54:30.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.4910825,false]
[186430,107719,"2024-06-02T13:18:20.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[186571,9098,"2024-01-31T16:24:17.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.31330237,false]
[186727,110703,"2024-08-15T10:11:11.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.32054552,false]
[186893,94140,"2024-08-22T06:18:52.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.36056316,false]
[187024,86739,"2024-10-26T15:44:46.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.24283426,false]
[187196,98387,"2024-10-06T17:49:12.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.56299365,false]
[187379,101621,"2023-10-16T04:39:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.23759729,false]
[187640,66032,"2024-09-08T18:25:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.40113774,false]
[187839,69972,"2023-12-30T03:41:44.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.012633812,false]
[188053,23179,"2023-09-12T13:48:44.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.81342226,false]
[188165,16794,"2023-07-14T14:00:31.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.46540236,false]
[188307,71739,"2024-06-26T08:59:43.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.29580295,false]
[188527,8828,"2024-10-14T07:22:07.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.58278185,false]
[188623,45313,"2024-01-22T21:20:37.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.306831,false]
[188794,58555,"2023-08-15T05:03:34.000","INTERNAL","A technician can arrive during the requested service window.",1,"NONE",0.017120209,false]
[189125,30375,"2023-12-26T01:24:24.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.017928973,false]
[189179,43882,"2024-11-05T23:48:30.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.5256485,false]
[189445,42345,"2023-07-25T20:28:37.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.39945033,false]
[189636,2005,"2023-12-04T21:13:42.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.43479988,false]
[189819,20483,"2023-12-13T14:03:34.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.023020804,false]
[189886,79516,"2024-01-13T18:55:30.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.2708503,false]
[190073,55115,"2024-03-01T12:12:12.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.41611776,false]
[190288,109195,"2023-09-07T00:46:58.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.25689626,false]
[190368,111541,"2024-05-21T16:50:27.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8165973,false]
[190670,2125,"2024-04-14T22:20:44.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.35971138,false]
[190819,85840,"2024-11-15T11:43:25.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[190874,81155,"2023-11-13T15:51:42.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.1831025,false]
[191160,73439,"2024-09-03T03:32:14.000","CUSTOMER","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.3558594,false]
[191312,52137,"2023-09-09T07:41:50.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.7990111,false]
[191540,90231,"2023-10-07T14:41:39.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.533755,false]
[191606,17144,"2024-10-26T09:03:44.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3840282,false]
[191778,32429,"2024-10-11T11:23:05.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5558839,false]
[191915,82663,"2024-07-17T14:31:37.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5242537,false]
[192184,108545,"2024-08-08T20:53:57.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.27357313,false]
[192390,10636,"2024-07-05T17:28:19.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.3826093,false]
[192545,51996,"2023-10-07T22:53:29.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.00090639415,true]
[192642,37503,"2024-10-24T21:10:56.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5223517,false]
[192900,91300,"2023-08-22T04:15:19.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.074687056,false]
[193034,40295,"2024-02-26T04:41:58.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.38746032,false]
[193264,47963,"2024-08-25T13:48:10.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.15292422,true]
[193322,47959,"2024-06-28T00:01:22.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.39741278,false]
[193484,26436,"2024-09-25T10:38:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.09469785,false]
[193683,86864,"2024-05-21T23:24:24.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.28139067,false]
[193948,97090,"2024-01-28T09:55:51.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",-0.5854134,false]
[194179,94968,"2023-07-23T12:40:41.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.02048223,false]
[194337,105943,"2024-07-15T02:58:48.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.45089462,false]
[194433,88539,"2024-03-17T00:15:24.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.17797428,false]
[194644,40643,"2023-08-04T01:09:48.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.50129384,false]
[194782,55597,"2023-08-28T04:02:35.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.09697511,false]
[194934,11248,"2024-07-06T00:58:22.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.62124,false]
[195226,34381,"2023-11-09T19:03:08.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[195436,79963,"2023-08-19T01:22:04.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.0040837373,false]
[195614,99643,"2024-02-28T04:00:06.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7455927,false]
[195708,23872,"2023-07-20T20:37:45.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.20723055,false]
[195906,55072,"2024-09-24T10:12:44.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.69443923,false]
[196087,41030,"2024-01-31T21:51:56.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.044476934,false]
[196198,106061,"2023-08-21T15:51:48.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.71283436,false]
[196425,40424,"2024-02-09T19:13:30.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.7811813,false]
[196553,86991,"2024-11-18T19:05:11.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.2232657,false]
[327778,105516,"2024-11-04T08:42:39.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.19590732,false]
[328065,79221,"2023-08-20T12:37:43.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.014022142,false]
[328297,109662,"2024-06-07T12:47:47.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.084744714,false]
[328441,13869,"2023-09-03T03:21:51.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.09470074,false]
[328550,30719,"2023-10-27T09:27:40.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.13302632,false]
[328764,12186,"2024-01-03T17:36:55.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.043665525,false]
[328940,29943,"2024-11-01T04:44:57.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.37406215,false]
[329096,111304,"2024-03-14T18:50:09.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7042763,false]
[329254,32920,"2023-08-20T01:39:36.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.7906372,false]
[329447,108822,"2023-09-24T03:33:41.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.28751987,false]
[329754,70368,"2024-11-01T06:05:30.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.12256794,false]
[329926,94475,"2023-12-05T01:42:45.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.08103094,false]
[330096,92231,"2023-08-08T20:37:19.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.5738037,false]
[330225,88342,"2024-11-13T15:24:31.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.777044,false]
[330342,48188,"2023-09-07T04:24:36.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.32658708,false]
[330555,13565,"2024-07-22T00:01:26.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.109019846,false]
[330697,49313,"2023-09-05T09:10:45.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.3830944,false]
[330874,71363,"2024-09-23T01:25:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1844565,false]
[330993,54904,"2023-12-31T07:23:33.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.17191699,false]
[331180,65848,"2023-09-01T16:15:46.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.2600308,false]
[331504,83837,"2024-06-15T20:49:13.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.31902876,false]
[331668,27506,"2024-10-25T00:36:06.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.78091043,false]
[331827,46735,"2023-12-22T01:46:50.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[331959,35661,"2023-12-08T03:41:35.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.1496683,false]
[332100,56432,"2024-10-04T23:45:48.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.9067698,false]
[332270,54970,"2023-11-05T16:41:45.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.16851453,false]
[332443,32423,"2023-09-14T18:15:36.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.11424387,false]
[332624,93130,"2024-08-28T22:44:47.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.4735677,false]
[332936,97912,"2024-09-11T17:23:39.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.10421694,false]
[333088,9762,"2024-04-20T23:23:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.47567418,false]
[333286,26833,"2024-09-05T00:13:34.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.78647697,false]
[333435,55519,"2024-01-05T05:39:59.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.80899125,false]
[333617,80891,"2024-02-07T00:09:23.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.010481269,false]
[333799,35389,"2023-10-22T10:39:28.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.27759933,false]
[333945,105368,"2024-06-20T07:49:35.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.13846552,false]
[334105,11733,"2024-05-27T04:20:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.28256816,false]
[334273,55348,"2024-05-28T17:24:38.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.32025456,false]
[334605,60269,"2023-12-27T04:11:27.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.38768327,false]
[334759,45238,"2023-10-16T21:54:12.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.8381599,false]
[334910,79150,"2024-03-01T16:18:11.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.05334249,false]
[335077,16817,"2024-07-02T03:59:10.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.11803078,false]
[335237,21336,"2024-03-03T20:31:25.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.08881103,false]
[335441,5454,"2024-10-25T17:09:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7225039,false]
[335586,5655,"2024-06-05T15:35:00.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.8439473,false]
[335707,67676,"2023-08-02T07:14:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.38286486,false]
[335935,45182,"2024-03-15T13:05:01.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[336043,24777,"2024-04-24T20:43:47.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.08192086,false]
[336347,48933,"2024-01-16T05:10:30.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.124510854,false]
[336527,79919,"2024-02-22T12:44:48.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7149832,false]
[336709,88056,"2023-09-29T14:14:06.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2742552,false]
[336841,59693,"2024-02-12T17:08:26.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.6772868,false]
[337026,38832,"2023-10-06T21:27:45.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3481313,false]
[337190,78988,"2024-07-12T20:00:33.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[337313,35486,"2023-11-15T05:51:33.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.46536154,false]
[337479,103981,"2023-10-24T06:36:03.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.23177233,false]
[337673,86181,"2023-10-23T03:33:42.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.0069934186,false]
[337940,13650,"2024-03-13T01:31:52.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.012179064,false]
[338062,17457,"2024-07-16T07:17:06.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.16414203,false]
[338224,2989,"2023-12-16T07:15:35.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.738488,false]
[338434,22677,"2024-01-11T10:50:29.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.14582653,false]
[338560,63437,"2024-04-09T19:18:58.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.8689881,false]
[338733,104364,"2024-07-09T09:55:30.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.10995553,false]
[338930,14306,"2023-08-07T00:07:21.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.008889231,false]
[339048,102984,"2024-02-24T22:22:34.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8395678,false]
[339234,3291,"2024-11-04T16:50:15.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[339428,50923,"2024-06-06T18:31:09.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.08096566,false]
[339684,47266,"2024-08-22T19:58:32.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.29518205,false]
[339863,87814,"2023-09-16T20:15:05.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.94970393,false]
[340016,72744,"2023-09-02T03:07:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.02652099,false]
[340213,38261,"2024-08-27T05:27:55.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.22211668,false]
[340322,2984,"2024-05-12T01:16:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.78486973,false]
[340463,35193,"2023-11-25T09:53:10.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.15422074,false]
[340697,72020,"2023-08-04T10:52:00.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.42473286,false]
[340977,93885,"2023-09-15T07:40:59.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.21895954,false]
[341160,63857,"2024-08-21T10:09:15.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",0.46550834,false]
[341295,21408,"2023-11-12T13:39:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.44100598,true]
[341360,104510,"2024-04-23T21:18:30.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.06906659,false]
[341598,1140,"2024-08-17T17:18:13.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.23593815,false]
[341744,67046,"2024-01-10T06:53:44.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[342008,23624,"2023-08-13T01:01:38.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[342064,98911,"2024-03-25T21:12:12.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.41345182,false]
[342221,27247,"2023-08-12T03:23:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.27134776,false]
[342441,58196,"2024-11-03T18:08:08.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5974878,false]
[342721,887,"2024-09-07T02:30:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7341132,false]
[342867,54625,"2024-06-04T02:31:56.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5077899,false]
[343057,103749,"2023-09-21T00:07:02.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.1570097,false]
[343144,27896,"2023-10-17T13:38:05.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.70780444,false]
[343418,86935,"2024-03-05T00:20:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5320589,false]
[343563,103993,"2024-06-29T16:18:35.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3146677,false]
[343837,49408,"2024-02-27T04:05:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.03011132,false]
[343895,104573,"2023-12-28T13:54:01.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.35736457,false]
[344225,99251,"2024-06-10T09:53:56.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3884473,false]
[344393,111049,"2024-10-16T08:06:11.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.19884104,false]
[344464,42485,"2024-09-18T10:20:10.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.35862806,false]
[344680,26464,"2023-09-28T15:39:35.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.87290215,false]
[344850,51628,"2024-01-06T19:36:14.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.09821482,false]
[345110,52937,"2024-06-18T00:45:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5433199,false]
[345153,12548,"2024-04-01T13:07:09.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2060867,false]
[345317,48876,"2024-11-16T11:53:40.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.08283269,false]
[345571,39303,"2024-10-14T06:13:56.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.839796,false]
[345772,49483,"2023-08-25T16:03:19.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.5300686,false]
[345951,69718,"2024-10-02T00:37:22.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",2,"AUTO_REDACTED",-0.13678938,false]
[346109,105564,"2023-10-12T19:32:35.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.5849227,false]
[346179,31848,"2023-08-22T16:29:41.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.31951952,false]
[346445,67703,"2024-09-22T19:27:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.25626674,false]
[346592,76376,"2024-08-17T08:02:44.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[346867,12594,"2023-11-27T03:38:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.26775536,false]
[346920,23624,"2023-09-12T14:01:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.0025677548,false]
[347115,17907,"2023-12-31T12:40:02.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"AUTO_REDACTED",0.9978044,false]
[347455,51605,"2024-01-19T02:53:37.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5282168,false]
[347565,98604,"2024-04-06T06:51:04.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[347782,17639,"2024-04-06T13:05:31.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2025062,false]
[347915,32334,"2024-04-24T17:43:05.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.36538535,false]
[348046,31114,"2023-12-02T11:31:43.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6846199,false]
[348237,12392,"2024-03-14T08:25:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.12030747,false]
[348396,70767,"2024-10-07T01:16:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.78980994,false]
[348682,79985,"2023-09-16T06:05:04.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",2,"NONE",0.16496177,false]
[348734,107176,"2023-12-19T01:41:49.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-1.0,false]
[349076,91417,"2024-09-16T09:16:19.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.60608506,false]
[349274,96401,"2024-05-07T12:58:49.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.41643015,true]
[349401,72881,"2024-05-20T21:12:56.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.65045613,false]
[349586,66314,"2024-09-24T01:22:23.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.62329227,false]
[349763,99490,"2023-09-14T05:52:21.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.73243594,false]
[349941,45406,"2024-07-29T13:29:28.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3427639,false]
[350139,45303,"2024-08-20T20:42:48.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.12267839,false]
[350279,99639,"2023-10-01T15:02:22.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.055028792,false]
[350439,82227,"2023-12-31T16:13:42.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.20138343,false]
[350596,12888,"2024-10-25T23:10:41.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.09765439,false]
[350920,26280,"2024-11-10T01:02:47.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6977304,false]
[351078,28212,"2024-06-27T22:12:31.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.11387843,false]
[351214,39727,"2024-08-21T22:22:29.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.12686667,false]
[351387,104746,"2024-10-18T02:13:31.000","AGENT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",0.324634,false]
[351558,96120,"2023-11-10T10:53:32.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4697231,false]
[351698,39900,"2023-11-10T17:12:29.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.12957667,false]
[351840,18685,"2023-09-03T05:04:33.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14042208,false]
[352026,33709,"2023-10-02T06:45:30.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0045942143,false]
[352374,28076,"2023-11-15T02:03:44.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.22115901,false]
[352512,60304,"2024-06-03T23:35:59.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.18973432,false]
[352717,49599,"2024-08-05T17:41:56.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.40579787,false]
[352858,4811,"2024-11-23T11:26:55.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-1.0,false]
[353003,96783,"2024-01-20T19:09:17.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.1793194,false]
[353159,72794,"2024-08-19T09:39:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.29169804,false]
[353361,28381,"2023-11-11T08:28:55.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6193485,false]
[353502,22604,"2023-11-23T06:06:23.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.048666097,false]
[353644,30537,"2023-10-03T01:11:02.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.18233146,false]
[353806,49457,"2023-12-25T07:36:31.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.39047125,false]
[354109,14891,"2024-04-29T23:45:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.17275462,false]
[354288,84957,"2024-07-28T08:23:14.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5464694,false]
[354412,43606,"2024-05-19T16:59:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.6296171,false]
[354564,66375,"2024-01-01T05:47:22.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.06016861,false]
[354721,61493,"2023-10-09T05:16:09.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.74215955,false]
[354892,66338,"2024-01-01T07:44:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.1403832,false]
[355027,12309,"2024-07-27T12:46:13.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.346765,false]
[355198,87940,"2023-11-10T06:48:58.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.016387684,false]
[355383,110803,"2023-10-06T17:03:09.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.02246159,false]
[355670,1981,"2024-02-17T17:15:54.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",-0.08480054,false]
[355822,3701,"2023-11-12T20:07:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.31290543,false]
[355995,60683,"2024-01-25T03:28:21.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.09829239,false]
[356122,5626,"2023-09-03T03:03:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-1.0,false]
[356273,38788,"2024-10-13T21:35:17.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.2340872,false]
[356461,106257,"2023-11-01T00:12:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.34023285,false]
[356587,30769,"2023-10-30T08:04:28.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.058226135,false]
[356731,20267,"2024-06-08T23:26:43.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19171804,false]
[356893,64311,"2024-10-29T01:43:49.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.9762202,false]
[357079,47988,"2024-08-31T08:20:48.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[357378,50892,"2023-08-02T10:25:54.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.22430032,false]
[357570,37417,"2024-07-29T23:43:26.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.48377913,false]
[357763,13453,"2024-09-23T11:46:07.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.96682215,true]
[357848,56998,"2024-08-24T10:31:14.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.47754806,false]
[358052,109439,"2024-02-14T06:45:47.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.017328404,false]
[358188,67394,"2024-03-07T11:12:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.37327555,false]
[358358,61596,"2023-08-17T05:49:10.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3252504,false]
[358672,9091,"2024-11-06T06:03:06.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.9592506,false]
[358819,4898,"2024-02-14T15:19:41.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.13813987,false]
[359010,945,"2024-09-04T07:38:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.10223206,false]
[359114,5374,"2024-02-04T04:42:54.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.61775464,false]
[359283,80649,"2024-03-24T22:08:01.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.15372677,false]
[359461,72268,"2024-06-27T07:53:07.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.23020156,false]
[359555,38562,"2024-04-03T13:18:23.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.22092026,false]
[359741,77816,"2024-06-11T01:29:19.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.071302176,false]
[359863,79821,"2024-07-20T02:10:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.41458634,true]
[80,102592,"2024-01-04T04:33:18.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.62092763,false]
[350,23788,"2024-01-20T14:17:21.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.32852328,false]
[488,29940,"2024-01-30T03:23:20.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.760796,false]
[680,15790,"2023-12-14T15:38:20.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.11148823,false]
[801,7687,"2024-05-23T13:04:56.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.18063484,false]
[940,58420,"2024-01-07T19:22:41.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5374831,false]
[1110,7590,"2024-04-20T06:56:27.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.40267652,false]
[1330,90763,"2023-07-21T06:47:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.80111885,false]
[1598,94565,"2024-11-29T19:35:32.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.44998738,false]
[1600,65098,"2024-05-21T13:52:14.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.34246975,true]
[1840,40143,"2024-05-10T06:01:18.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6096123,false]
[2112,50340,"2024-10-31T14:21:16.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.16296098,false]
[2254,50217,"2023-08-30T05:12:53.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3289995,false]
[2336,98618,"2024-07-15T23:54:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.0953015,false]
[2571,104553,"2024-04-15T19:54:48.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.7417422,false]
[2704,13544,"2023-10-21T02:54:06.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.40997157,false]
[2870,105986,"2024-04-06T04:34:46.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.66395646,false]
[3060,32808,"2023-10-10T11:18:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.289408,false]
[3301,17467,"2024-04-04T11:44:02.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.4185361,false]
[3475,48462,"2024-08-07T17:50:47.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.059428416,false]
[3535,33681,"2024-04-04T12:52:34.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.006528669,false]
[3756,23272,"2023-07-22T00:34:25.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7682906,false]
[3942,66288,"2024-02-08T15:31:42.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.036571365,false]
[4075,91752,"2024-06-03T04:25:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.8341547,false]
[4299,89334,"2024-05-25T00:31:51.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.45190597,false]
[4394,41854,"2023-11-20T11:19:57.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.69835526,false]
[4547,42306,"2024-02-03T10:52:12.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.13452543,false]
[4825,77394,"2024-04-10T23:07:43.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.5799268,false]
[5085,83202,"2024-06-06T08:20:57.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.17978685,false]
[5231,18061,"2023-07-11T15:44:39.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.14814296,false]
[5328,20915,"2024-03-19T07:08:25.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6647362,false]
[5566,19736,"2023-08-19T18:45:56.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.11827541,false]
[5743,52524,"2023-10-26T01:34:41.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.111362554,false]
[5923,64643,"2024-06-26T11:05:24.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.66224277,false]
[6188,94627,"2024-09-02T23:02:24.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3935906,false]
[6208,84433,"2024-04-03T01:17:00.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.18482685,false]
[6525,39398,"2023-12-18T13:22:43.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.44079956,false]
[6591,97351,"2023-08-19T02:14:16.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6706667,false]
[6847,98940,"2024-02-06T10:29:42.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.277072,false]
[7011,61707,"2023-11-26T19:17:42.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.48219755,false]
[7219,104101,"2024-03-19T14:47:26.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.13549224,false]
[7324,91803,"2023-11-29T08:35:28.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.24095413,false]
[7486,81795,"2024-04-19T13:10:07.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5377729,false]
[7665,99577,"2024-10-11T16:45:34.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.41427824,false]
[7948,86682,"2024-02-08T00:39:06.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[7988,4604,"2024-08-12T05:43:06.000","AGENT","A technician can arrive during the requested service window.",2,"NONE",0.7333039,false]
[8315,107576,"2024-07-02T04:33:02.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.43474,false]
[8463,14777,"2024-09-02T20:41:56.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7508026,false]
[8632,77913,"2024-11-26T12:10:57.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5567755,false]
[8792,78743,"2024-11-13T03:58:51.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.112715356,false]
[9008,8568,"2023-12-17T18:21:32.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3210452,false]
[9110,91929,"2024-01-07T06:57:58.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.14525424,false]
[9329,16030,"2024-09-28T05:28:20.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.13021685,false]
[9502,72206,"2024-04-10T11:10:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.7546382,false]
[9788,37219,"2023-10-23T06:51:15.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6799377,false]
[9947,20501,"2023-12-07T18:29:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.80252254,false]
[10087,98395,"2023-12-10T22:13:50.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.14028904,false]
[10227,108896,"2024-07-02T00:22:38.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.079206295,false]
[10360,102320,"2023-09-15T13:47:33.000","BOT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[10616,12465,"2023-08-27T02:39:43.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.46844533,false]
[10749,29123,"2024-07-29T20:51:07.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.6374652,false]
[11039,36939,"2023-12-15T14:33:44.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.41850743,false]
[11051,3275,"2024-02-02T05:59:03.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7702268,false]
[11400,104239,"2023-10-02T23:16:31.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.41415808,false]
[11548,71646,"2023-11-07T00:52:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[11721,63803,"2024-03-25T06:59:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[11912,13192,"2024-03-09T04:23:16.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5342509,false]
[12049,70237,"2024-04-19T11:22:00.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.023884475,true]
[12240,7125,"2023-08-28T12:55:01.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.6376969,false]
[12394,29241,"2024-05-04T13:22:05.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.06587102,false]
[12539,117,"2023-10-24T13:47:24.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.2645526,false]
[12840,58099,"2023-11-04T08:32:25.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.07626171,false]
[13029,83695,"2024-10-14T04:02:29.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.12257676,false]
[13187,716,"2023-12-10T11:50:08.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.34934363,false]
[13370,32921,"2024-02-28T01:27:10.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.30579442,false]
[13503,48191,"2024-01-19T16:44:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7630109,false]
[13655,64630,"2023-08-16T21:42:24.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.9130521,false]
[13830,64234,"2023-10-02T18:24:01.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.94504315,false]
[13988,45061,"2024-04-02T12:15:10.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.04793185,false]
[14141,110991,"2024-11-03T20:14:49.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.23317605,false]
[14279,70758,"2024-01-31T08:10:46.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.43708375,false]
[14499,16581,"2024-03-08T02:23:45.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.7245788,false]
[14796,6698,"2023-11-21T15:14:41.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.59704804,false]
[14948,68258,"2024-02-10T15:43:57.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8072153,false]
[15090,65718,"2024-05-07T16:05:31.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6343906,false]
[15281,23654,"2024-07-02T03:44:26.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5292664,false]
[15430,78132,"2024-04-15T20:09:24.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5413835,false]
[15613,101695,"2024-01-23T23:04:55.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.27936277,false]
[15760,35141,"2024-01-04T10:39:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.16477375,false]
[15870,97728,"2024-05-21T23:04:51.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.09922896,false]
[16044,78050,"2024-09-09T01:59:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.010537322,false]
[16252,23319,"2024-03-13T09:07:20.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.12269055,false]
[16591,40400,"2023-12-30T14:37:46.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.13985227,false]
[16754,41145,"2023-10-05T23:09:47.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.53457355,false]
[16897,58804,"2024-01-28T06:57:22.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.40850073,false]
[17087,13169,"2024-07-02T03:16:58.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.26282212,false]
[17249,76459,"2023-11-21T11:29:47.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.47231027,false]
[17393,51018,"2024-11-14T19:46:46.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.37197897,false]
[17583,99588,"2024-06-29T11:15:46.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.81581604,false]
[17899,77434,"2024-03-10T08:53:36.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.4527684,false]
[18108,25431,"2024-04-05T17:06:55.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.15953645,false]
[18252,91185,"2024-11-28T20:51:21.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.43330067,false]
[18291,83988,"2024-06-24T08:22:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.46782,false]
[18565,47065,"2023-12-29T00:37:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.069447935,false]
[18729,8784,"2024-04-08T07:17:00.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.23428255,false]
[18905,49613,"2024-08-14T04:49:46.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.70565176,false]
[19039,15323,"2023-08-17T21:26:48.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.6507701,false]
[19187,46287,"2024-09-19T22:17:36.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.27326277,false]
[19360,9126,"2024-09-22T17:09:39.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.35493973,false]
[19661,98590,"2023-08-12T06:20:55.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.69720685,false]
[19833,39960,"2024-09-26T22:20:23.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.1297264,false]
[20002,50197,"2024-09-26T20:10:33.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.11189326,false]
[20242,42270,"2024-10-05T17:25:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[20332,56627,"2023-11-12T17:52:28.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.041431736,false]
[20475,95427,"2024-10-02T17:23:28.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7527068,false]
[20736,32564,"2024-02-03T00:05:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.53441375,false]
[20822,15498,"2023-12-11T03:25:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.27192524,false]
[21136,65430,"2024-04-27T01:36:31.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.19280553,false]
[21306,87213,"2024-07-02T02:50:33.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.08788148,false]
[21369,100129,"2024-01-15T10:46:11.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.15573171,false]
[21606,7846,"2024-07-23T19:24:50.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.39980555,false]
[21766,89094,"2024-10-22T00:39:33.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.07516299,false]
[21976,101493,"2024-01-31T07:34:02.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.10958405,false]
[22059,78058,"2024-01-13T17:26:40.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[22246,57311,"2023-09-23T13:03:57.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.79005396,false]
[22485,100856,"2024-10-07T01:19:40.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.92390585,false]
[22572,90593,"2024-11-12T16:09:38.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[22913,9244,"2024-06-17T14:15:57.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.30746326,false]
[23075,27200,"2024-07-19T17:30:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[23130,1930,"2024-06-17T22:13:44.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.45787558,true]
[23384,78922,"2024-03-25T10:38:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.32674652,false]
[23526,53121,"2024-02-24T16:01:25.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.14842202,false]
[23766,22830,"2024-03-03T07:55:03.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[23853,78894,"2023-08-17T07:56:16.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.9403935,false]
[24057,101087,"2023-10-29T03:31:48.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.040004585,false]
[24414,90146,"2024-07-26T22:31:18.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.61062574,false]
[24501,13093,"2024-08-31T13:33:33.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.53203505,false]
[24732,92145,"2023-08-21T18:16:59.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.12120001,false]
[24851,83093,"2024-02-27T08:59:14.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.1039634,false]
[25110,78235,"2023-11-27T10:22:07.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.30874443,false]
[25214,40516,"2024-11-03T05:55:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.29007906,false]
[25349,44980,"2024-10-30T23:17:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.6083372,false]
[25606,43896,"2024-02-20T06:39:54.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.40227583,false]
[25666,101813,"2023-08-16T20:00:07.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.61708784,false]
[25974,62415,"2023-07-31T05:56:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.20084323,false]
[26133,75487,"2024-05-12T16:42:44.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.97877496,false]
[26229,358,"2024-08-25T22:49:27.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2524403,false]
[26454,49267,"2023-12-19T23:43:30.000","CUSTOMER","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.67112815,false]
[26599,28973,"2024-06-09T00:52:34.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[26706,98118,"2024-04-07T00:16:36.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.58310795,false]
[26917,4558,"2024-05-08T23:46:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.46409497,false]
[27051,38427,"2024-05-18T01:40:50.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.82887554,false]
[27384,70529,"2024-05-05T01:00:37.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.6079316,false]
[27486,100893,"2024-11-06T09:54:02.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",0.11843793,false]
[27678,87345,"2024-04-03T10:27:03.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.19749771,false]
[27837,72947,"2024-06-16T10:05:31.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.024502983,false]
[27923,75357,"2023-10-20T15:25:12.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.013880618,false]
[28128,44150,"2024-10-11T13:26:30.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-1.0,true]
[28323,1547,"2024-04-01T19:51:48.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.28210536,false]
[28418,64019,"2023-12-23T08:12:57.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.37086806,false]
[28628,57121,"2023-10-29T17:37:59.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.39952502,false]
[28780,17533,"2024-07-24T13:55:18.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.6444744,false]
[29086,109570,"2024-04-15T03:51:36.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.64358413,false]
[29177,94031,"2024-06-16T07:12:59.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.25674784,false]
[29393,31947,"2024-09-22T14:13:40.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.022075595,false]
[29564,84597,"2023-08-06T14:55:08.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5897075,false]
[29678,13400,"2024-03-25T16:25:32.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.81410885,false]
[29867,37275,"2023-11-15T20:49:14.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.3539241,false]
[30023,50814,"2024-10-13T16:49:07.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.5289478,false]
[30175,42786,"2023-09-16T12:28:40.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.082661636,false]
[30317,18145,"2024-07-09T18:18:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.07367026,false]
[30497,10705,"2024-03-19T08:21:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.443673,false]
[30804,20730,"2024-03-11T00:15:17.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.074233465,false]
[30963,28658,"2023-11-06T07:44:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.24325316,false]
[31093,40717,"2024-10-10T09:23:42.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5880894,false]
[31265,83372,"2023-11-18T11:26:20.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.64776146,false]
[31380,72815,"2023-10-04T20:57:47.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5370494,false]
[31561,107245,"2023-10-18T04:19:14.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.19489631,false]
[31722,97909,"2024-10-29T18:06:27.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.684326,false]
[31901,209,"2024-05-19T18:32:47.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.0006868411,false]
[32225,41068,"2024-09-08T12:49:43.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.13555853,false]
[32397,46156,"2024-02-15T05:17:59.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.25388336,false]
[32520,81915,"2024-10-25T21:07:12.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.47250593,false]
[32673,72560,"2024-01-30T03:00:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5269617,false]
[32815,17522,"2024-05-29T00:53:29.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.11037775,false]
[32943,62475,"2024-10-04T19:55:50.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.5139232,false]
[33076,104757,"2024-02-25T04:12:56.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19283015,false]
[33265,42971,"2023-10-10T00:38:27.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.14602718,false]
[33433,8583,"2023-10-20T23:15:53.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[33606,55194,"2023-11-21T02:03:01.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.1679614,false]
[33912,107280,"2024-02-05T03:55:15.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.44551492,false]
[34067,10382,"2023-08-03T15:31:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.15973629,false]
[34212,6021,"2024-03-28T02:58:47.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-1.0,false]
[34406,20839,"2024-07-05T09:57:31.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",-0.9177207,false]
[34579,43543,"2024-04-06T22:36:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.1667894,false]
[34704,24193,"2023-08-22T06:07:46.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.9148193,false]
[34850,109189,"2024-09-28T20:40:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",-0.19065051,false]
[35007,85221,"2024-01-18T18:19:50.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.7523919,false]
[35353,78163,"2024-01-16T02:09:48.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.10490954,false]
[35481,89390,"2024-01-15T04:07:06.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.32394728,false]
[35650,36438,"2023-10-30T22:54:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.90316343,false]
[35804,67990,"2024-08-04T14:23:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.6457957,false]
[36003,63335,"2023-07-16T18:54:30.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7021502,false]
[36144,29511,"2023-12-17T16:55:47.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.10460837,false]
[36371,29542,"2023-07-27T12:38:03.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.17153041,false]
[36505,105573,"2024-05-07T00:20:58.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.59505576,false]
[36639,39850,"2023-09-18T12:44:44.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5335577,false]
[36863,110652,"2024-01-19T02:47:04.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19925821,false]
[37165,60798,"2024-07-26T12:32:19.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.25797024,false]
[37318,80074,"2023-09-01T04:18:52.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.47075477,false]
[37497,23927,"2024-07-25T02:25:00.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7101485,false]
[37636,52842,"2024-09-21T22:29:04.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.45607194,false]
[37774,43837,"2024-07-26T05:45:41.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.34189147,false]
[37966,3417,"2024-05-28T08:21:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.24346201,false]
[38144,52858,"2024-10-06T12:07:59.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.26218343,false]
[38268,98095,"2024-11-28T17:57:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.23066385,false]
[38576,29772,"2024-08-06T13:08:50.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7177701,false]
[38605,63070,"2024-05-02T09:54:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.34841758,false]
[38873,26757,"2024-11-14T00:53:42.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.34260893,false]
[39018,82912,"2024-03-28T11:40:54.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.07368502,false]
[39140,56470,"2023-09-15T07:58:15.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7937312,false]
[39348,41068,"2024-09-17T07:49:43.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.09157028,false]
[39442,66024,"2023-10-25T14:21:15.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.1842337,false]
[39621,56395,"2024-02-05T02:12:56.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.25374356,true]
[39837,95271,"2024-03-09T18:22:55.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.32504252,false]
[40111,65804,"2023-12-02T11:53:28.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.40444776,false]
[40280,105130,"2023-11-03T21:36:25.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.012804657,true]
[40325,5645,"2023-11-21T17:49:38.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.06494652,false]
[40615,68236,"2024-05-14T13:05:12.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5613964,false]
[40746,98072,"2023-10-15T22:30:39.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5162219,false]
[40887,77355,"2023-11-24T04:05:34.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.16302796,false]
[41092,90796,"2024-07-22T10:15:12.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[41187,95443,"2023-11-30T05:32:06.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.4187327,false]
[41347,65965,"2023-11-20T07:14:50.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.09288099,false]
[41580,65838,"2024-10-23T06:14:04.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.6718443,false]
[41871,34554,"2023-09-27T16:58:33.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",-0.49071944,false]
[42014,37468,"2024-09-04T19:03:46.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.04735903,false]
[42124,92163,"2024-07-02T01:26:03.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.62515014,false]
[42214,51111,"2023-08-22T19:14:59.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.4169647,false]
[42450,55560,"2024-08-23T07:55:56.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.4355067,false]
[42600,49985,"2024-06-16T00:20:45.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.31182232,false]
[42891,94032,"2024-04-01T01:28:47.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.15599127,false]
[42942,14971,"2024-08-05T03:54:58.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.7812395,false]
[43273,73988,"2024-05-20T12:27:46.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[43336,96067,"2024-02-13T11:24:08.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.20996802,false]
[43604,2431,"2024-05-15T20:15:54.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.078630954,false]
[43758,60467,"2024-02-08T23:09:07.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5024907,false]
[43925,11683,"2024-03-09T20:39:48.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.662807,false]
[44000,69756,"2024-10-16T13:48:00.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.040398505,false]
[44247,61571,"2024-04-19T08:45:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.4309562,false]
[44387,46926,"2023-07-25T16:10:30.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.12944767,false]
[44648,65731,"2024-05-12T12:38:08.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.55590373,false]
[44697,29563,"2023-10-07T15:39:30.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.48834348,false]
[44992,59609,"2024-04-26T04:44:17.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.6856369,false]
[45119,63468,"2024-06-20T07:45:45.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[45321,13966,"2023-08-02T02:11:25.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.4654606,false]
[45452,6852,"2024-09-27T23:04:52.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.4828908,false]
[45616,106070,"2024-08-12T17:22:37.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.28516594,false]
[45881,91738,"2024-07-12T03:57:30.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.36094108,false]
[45928,41827,"2024-10-31T04:49:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.30642727,false]
[46102,23339,"2023-11-04T00:15:05.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.015678106,false]
[46388,25953,"2024-07-06T10:06:26.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.060123313,false]
[46575,37750,"2024-09-18T22:56:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.31524476,false]
[46755,24751,"2024-05-28T19:37:11.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.22845669,false]
[46912,45586,"2024-11-23T07:46:23.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.12286972,false]
[47003,101727,"2024-04-18T14:19:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.35482416,false]
[47267,57707,"2023-12-16T16:05:32.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",1.0,false]
[47424,68837,"2024-04-11T06:28:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3463279,false]
[47732,69709,"2024-03-23T04:34:50.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7208975,false]
[47775,3708,"2024-09-05T21:33:07.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5812634,false]
[47945,6693,"2024-01-30T07:38:46.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.67297786,false]
[48223,59067,"2024-09-07T22:18:40.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.18256423,false]
[48411,8117,"2024-10-28T19:01:04.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.045424152,false]
[48576,100896,"2024-08-19T19:13:30.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.08095675,false]
[48692,2823,"2024-11-07T03:26:02.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[48861,48855,"2024-06-08T15:28:18.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.088288225,false]
[49028,60682,"2023-10-29T19:14:42.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2586173,false]
[49199,57311,"2023-09-21T02:03:57.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.17336325,false]
[49500,21601,"2024-07-12T03:49:01.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5862246,false]
[49723,17820,"2024-03-10T13:05:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.64695644,false]
[49890,89031,"2023-12-28T20:49:32.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.8671166,false]
[50083,103528,"2023-10-14T22:10:53.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.037763942,false]
[50189,104261,"2024-05-08T22:09:55.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.29764178,false]
[50392,62074,"2024-04-25T10:38:04.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.66892356,false]
[50558,34096,"2024-01-06T10:34:08.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.27690014,false]
[50706,27751,"2024-10-19T17:52:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.33054534,false]
[50891,70081,"2023-09-12T03:57:37.000","AGENT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.4559009,false]
[51049,13308,"2023-10-24T19:38:07.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.18740006,false]
[51243,19553,"2023-09-29T22:10:50.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4107713,false]
[51570,70327,"2024-03-02T00:27:51.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.75574124,false]
[51711,111783,"2024-03-26T17:07:09.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.6444572,false]
[51874,56665,"2024-06-07T11:00:33.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5289958,false]
[51995,91262,"2024-02-28T16:24:28.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.28117865,false]
[52163,57844,"2024-05-30T05:55:17.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[52332,32261,"2024-04-29T11:33:37.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7447659,false]
[52466,648,"2023-07-16T14:17:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.21576929,false]
[52775,72503,"2024-06-20T10:05:18.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.73259753,false]
[52780,93007,"2024-04-17T19:52:53.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5428091,false]
[53143,79747,"2023-11-22T13:20:10.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.17301929,false]
[53281,28942,"2024-08-07T19:11:15.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.27191475,false]
[53490,93906,"2024-11-03T06:43:44.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.94109446,false]
[53645,73871,"2024-10-03T19:47:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[53787,34185,"2023-12-25T03:29:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.21556245,false]
[53960,93756,"2024-04-09T16:44:52.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.022948751,false]
[54150,104000,"2024-09-29T11:26:08.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.28834417,false]
[54286,36921,"2023-08-19T09:17:31.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.91606086,false]
[54641,53104,"2023-10-26T06:57:05.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.38720894,false]
[54824,32286,"2023-10-12T03:23:46.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.33487272,false]
[54972,69039,"2024-10-29T19:43:22.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.080574974,false]
[55171,59547,"2023-10-24T01:03:52.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",0.20999354,false]
[55303,58514,"2023-08-22T06:24:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.18524091,false]
[55471,8543,"2024-04-17T11:49:27.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.08044516,false]
[55628,25493,"2024-10-20T07:30:27.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.16828501,false]
[55798,89249,"2024-08-03T01:07:00.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.18800487,false]
[55937,33198,"2024-01-30T02:10:55.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",-0.08997052,false]
[56112,25197,"2024-03-10T16:22:18.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.60567856,false]
[56299,86341,"2023-10-08T04:06:52.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.23644643,false]
[56619,43836,"2024-09-18T17:57:01.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.116723955,false]
[56811,4826,"2024-01-17T08:04:18.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.16608386,false]
[57009,1564,"2024-03-15T01:14:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.73330534,false]
[57143,49176,"2024-10-22T10:07:28.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.33933192,false]
[57292,95081,"2024-10-04T05:59:18.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.12763621,false]
[57486,98278,"2023-11-25T23:57:40.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2925686,false]
[57598,41737,"2024-06-27T10:11:19.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[57959,110144,"2023-09-17T02:00:44.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.79581136,false]
[58148,73889,"2024-11-03T07:54:57.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6310166,false]
[58310,12578,"2024-03-22T13:33:08.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.07705881,false]
[58438,9119,"2023-10-23T12:03:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[58629,51548,"2024-11-11T12:48:24.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",0.10887247,false]
[58822,48851,"2024-04-18T07:53:29.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6554875,false]
[58904,84363,"2024-08-03T08:32:44.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.56198853,false]
[59071,31937,"2023-08-28T23:37:18.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.047488492,false]
[59209,15720,"2024-05-04T02:50:45.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.6732458,false]
[59391,47423,"2023-12-20T17:32:01.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.73778194,false]
[59676,55525,"2023-10-21T03:13:08.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.67517436,false]
[59824,47608,"2023-11-08T01:46:23.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[60006,73298,"2023-10-02T16:15:49.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.23353156,false]
[60128,20140,"2023-12-09T12:21:41.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.36063153,false]
[60307,19995,"2024-01-01T23:40:41.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.39544836,false]
[60515,103809,"2023-07-15T15:32:26.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.43099177,false]
[60610,93856,"2024-10-31T09:16:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.40504253,false]
[60809,78470,"2023-08-22T05:54:21.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.04740819,false]
[61172,36968,"2024-02-10T00:08:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.04042182,false]
[61253,90208,"2024-05-13T10:08:44.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.2960848,false]
[61494,108833,"2024-05-22T20:05:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.63292533,false]
[61663,17959,"2023-07-23T23:46:46.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.15567908,false]
[61851,19096,"2023-11-11T06:11:43.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.21056998,false]
[61969,25798,"2024-02-02T15:22:58.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.20006119,false]
[62118,11579,"2024-03-16T12:01:52.000","BOT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[62286,56700,"2023-09-15T16:48:02.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[62510,84217,"2024-09-22T17:12:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.095635094,false]
[62732,94889,"2024-02-16T12:45:25.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[62906,96616,"2023-12-28T21:15:50.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.4660972,false]
[62970,6280,"2024-03-12T04:39:43.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.14071937,false]
[63219,13576,"2023-10-04T07:46:45.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.15211238,false]
[63397,28712,"2024-04-21T00:58:17.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.035061233,false]
[63483,109787,"2024-09-09T22:33:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.0066608735,false]
[63717,93461,"2023-09-11T18:28:38.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.46167377,false]
[63850,43869,"2024-05-01T21:00:45.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.17406699,false]
[64035,39022,"2024-11-10T06:12:13.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",-0.5293174,false]
[64306,6034,"2024-06-10T19:04:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.052650593,false]
[64555,2854,"2024-10-05T08:32:52.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.98470527,false]
[64718,83783,"2023-10-30T16:03:50.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"REVIEW_REQUIRED",-0.08856152,false]
[64798,45295,"2024-07-15T11:46:26.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.08754833,false]
[64996,27162,"2024-04-28T01:06:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.18446869,false]
[65144,31945,"2023-11-12T17:33:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",2,"NONE",-0.44668952,false]
[65293,20218,"2024-10-31T12:37:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.33034754,false]
[65509,26046,"2024-04-23T23:04:06.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.17756027,false]
[65590,97316,"2024-02-10T02:00:15.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7760631,false]
[65933,94881,"2024-01-09T14:58:42.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.7503536,false]
[66021,66502,"2024-01-27T13:15:40.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.51026976,false]
[66289,109231,"2023-11-08T13:56:26.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.20309599,false]
[66474,72595,"2024-09-28T10:00:34.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[66558,68078,"2023-08-06T11:46:49.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[66760,65704,"2024-07-14T23:03:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.13499555,false]
[66946,100852,"2023-09-25T05:00:22.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.21070248,false]
[67093,100347,"2024-06-15T10:11:36.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7723069,false]
[67385,46186,"2024-03-04T09:57:31.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",-0.93810874,false]
[67400,97836,"2024-11-16T14:58:49.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.25316763,false]
[67693,95336,"2024-07-03T23:59:22.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.47613403,false]
[67788,71090,"2024-07-15T02:18:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.03734782,false]
[68054,70888,"2024-01-12T22:11:44.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[68202,79090,"2024-03-23T03:15:07.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.26084405,false]
[68391,110347,"2024-06-25T01:09:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.35723013,false]
[68488,23366,"2024-09-11T22:04:37.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.06727607,false]
[68660,83329,"2024-09-10T11:39:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.033068273,false]
[68840,23705,"2024-03-07T19:36:29.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19595537,false]
[69157,75181,"2024-04-26T07:07:16.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.33648217,false]
[69351,9134,"2024-08-06T23:23:46.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.012503988,false]
[69512,89708,"2024-08-11T09:48:42.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.4535651,false]
[69655,47698,"2023-11-17T21:17:48.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.35622826,false]
[69817,64453,"2023-11-22T06:57:16.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.09729407,false]
[69982,10238,"2023-10-23T18:27:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.82145405,false]
[70140,93157,"2023-09-05T20:56:54.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.45516434,false]
[70389,9488,"2024-05-10T10:31:51.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.17264812,false]
[70392,63220,"2023-10-03T00:10:02.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.09391751,false]
[70574,59811,"2024-01-14T06:20:20.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.51762617,false]
[70873,63058,"2023-12-19T21:18:43.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.32369998,false]
[71027,92512,"2024-10-24T11:32:39.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.042242978,false]
[71229,90920,"2024-02-29T11:22:36.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.42371053,false]
[71369,25708,"2023-09-09T13:59:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.10717526,false]
[71563,43773,"2023-11-20T10:20:13.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.58145696,false]
[71698,64230,"2023-09-30T12:57:45.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.017279334,false]
[71828,95182,"2024-07-25T16:41:31.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5901574,false]
[72142,64217,"2024-07-28T06:01:52.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",-0.65286696,false]
[72365,67946,"2024-07-17T23:55:54.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.27647555,false]
[72502,81461,"2024-04-04T11:44:59.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.036834784,false]
[72677,31113,"2023-12-08T23:41:07.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.6654515,false]
[72835,55160,"2023-10-11T21:36:55.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6168894,false]
[73004,42572,"2024-03-15T03:22:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.8712857,false]
[73139,57367,"2024-10-18T01:23:30.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.29182917,false]
[73311,6060,"2024-06-16T08:15:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.49954084,false]
[73443,22645,"2024-02-22T09:00:10.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.67119116,false]
[73588,38357,"2024-02-17T01:24:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.63488007,false]
[73874,97184,"2024-11-06T22:41:33.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6329954,false]
[74068,82074,"2024-07-17T02:35:24.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.33925793,false]
[74211,43619,"2024-08-07T19:51:45.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[74359,60533,"2023-09-14T23:55:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.21445182,false]
[74509,23226,"2023-08-31T01:51:49.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.25137824,false]
[74629,44038,"2024-04-23T22:45:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4882252,false]
[74800,19337,"2024-10-14T08:54:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.20046216,false]
[74970,74611,"2024-02-04T14:29:31.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.27621636,false]
[75095,47347,"2023-08-05T03:09:09.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.26405028,false]
[75414,61136,"2024-02-02T12:25:23.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.53938264,false]
[75440,38652,"2024-03-19T15:23:24.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",-0.4133996,false]
[75710,93894,"2024-08-11T21:36:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[75867,70863,"2024-07-11T20:21:49.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.88871104,false]
[76056,58801,"2024-07-19T14:33:39.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6618862,false]
[76199,21162,"2023-07-31T02:37:18.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.48110086,false]
[76329,4579,"2023-11-28T13:04:38.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5963008,false]
[76523,79043,"2023-08-22T23:10:35.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.89601016,false]
[76696,78939,"2024-03-09T07:46:24.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.30663732,false]
[76995,86615,"2024-05-23T23:40:11.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.29131025,false]
[77174,61182,"2024-11-22T19:08:29.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.23003064,false]
[77188,108028,"2023-09-13T08:31:54.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.11922996,false]
[77503,79028,"2023-08-21T11:41:36.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.42498732,false]
[77624,23723,"2023-12-14T13:23:06.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.43784237,false]
[77774,44139,"2024-07-03T14:23:40.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.32418734,false]
[77960,38432,"2023-07-13T21:42:38.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5802911,false]
[78070,49784,"2023-08-19T01:45:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.20369633,false]
[78372,67907,"2024-09-17T16:28:32.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.18460727,false]
[78393,70116,"2024-03-28T12:53:12.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.35666028,false]
[78702,25880,"2023-08-06T10:14:08.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3085029,false]
[78877,57652,"2024-05-26T17:05:01.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3625137,false]
[79050,102560,"2024-03-26T20:11:39.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.17175388,false]
[79302,66379,"2024-06-03T20:57:29.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.29848823,false]
[79384,46497,"2024-05-21T10:55:05.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.7913282,false]
[79539,22785,"2023-09-28T12:48:43.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.17895263,false]
[79722,46204,"2023-10-03T16:07:48.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.28035727,false]
[79880,58088,"2024-09-08T13:12:05.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8464383,false]
[80189,92345,"2023-12-29T20:19:13.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.058572024,false]
[80221,56101,"2024-05-31T08:05:58.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",-0.7518061,false]
[80491,78568,"2024-09-07T03:05:24.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.88010395,false]
[80618,43180,"2024-08-10T10:27:44.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.12673455,true]
[80804,3253,"2024-11-03T21:30:35.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.10595067,false]
[81071,39169,"2024-07-04T17:49:42.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5493639,false]
[81142,39900,"2023-11-13T20:12:29.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.41391957,false]
[81258,75059,"2024-10-25T12:28:13.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.44247726,false]
[81524,52096,"2024-07-19T14:18:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.14371935,false]
[81597,99532,"2023-10-01T03:58:05.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[81889,39064,"2023-10-16T23:54:21.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2854012,false]
[82065,14004,"2024-08-26T03:21:58.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5736062,false]
[82094,81862,"2024-08-27T13:09:15.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.15355274,false]
[82344,12003,"2024-09-30T17:33:16.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.42139488,false]
[82527,108592,"2023-07-05T07:23:59.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.2997181,false]
[82749,55912,"2024-02-22T11:16:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.24558483,false]
[82818,26812,"2023-08-08T20:03:49.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.05418266,false]
[82991,3714,"2023-09-27T06:42:39.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.21594799,false]
[83222,67189,"2024-10-01T09:28:21.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[83449,75329,"2024-08-06T09:18:40.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.37333983,false]
[83596,10275,"2023-10-19T03:52:43.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.58328277,false]
[83743,55175,"2023-11-06T23:52:11.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.4541122,false]
[84003,22473,"2024-11-17T10:37:11.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.8390902,false]
[84095,86220,"2023-10-22T00:23:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.27606907,false]
[84213,53223,"2023-10-10T17:46:11.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5120694,false]
[84468,13214,"2024-01-28T06:35:27.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7444569,false]
[84547,88607,"2024-08-13T16:09:32.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3732898,false]
[84725,93276,"2023-08-17T18:38:26.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.5313222,false]
[85018,35423,"2023-07-23T15:41:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.64784336,false]
[85134,105800,"2024-08-23T17:29:49.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.037688624,false]
[85345,8213,"2024-03-17T22:58:17.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.9496665,false]
[85504,19134,"2023-12-17T10:08:01.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[85746,59727,"2023-08-06T14:52:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.70609367,false]
[85845,74029,"2024-04-04T18:14:21.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.53894126,false]
[85977,109406,"2024-08-12T07:16:08.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.33923256,false]
[86222,64267,"2024-01-26T13:52:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.40671834,false]
[86480,101646,"2024-09-09T23:29:34.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[86642,4740,"2023-09-16T22:21:14.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.23391749,false]
[86803,75741,"2024-06-03T11:07:17.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[86912,26345,"2024-03-07T01:07:22.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.45480657,false]
[87113,36938,"2024-09-27T18:49:12.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.30615917,false]
[87254,39751,"2023-11-05T02:35:15.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.8324678,false]
[87375,73806,"2024-01-26T06:02:33.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[87561,10492,"2024-09-18T02:42:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.10296349,false]
[87714,17422,"2024-09-16T13:39:33.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5344977,false]
[88015,57717,"2024-06-29T05:03:33.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.23443253,false]
[88127,55220,"2024-03-09T04:45:20.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.4398898,false]
[88326,45278,"2023-08-20T06:27:00.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.40199712,false]
[88525,89034,"2024-06-02T23:33:37.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.4041796,false]
[88622,190,"2023-10-02T14:22:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.034450468,false]
[88824,1671,"2024-10-11T17:10:30.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.39766508,false]
[89009,30629,"2024-03-16T13:47:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.044405453,false]
[89148,50164,"2024-10-16T01:25:33.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.12373205,false]
[89360,52224,"2024-02-16T17:52:16.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2488396,false]
[89660,86880,"2024-07-07T00:20:54.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.90206903,false]
[89807,59683,"2024-03-06T15:54:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.37445432,false]
[89962,21805,"2023-09-13T03:50:21.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.37936854,false]
[90164,28763,"2023-12-10T04:08:19.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[90312,72227,"2023-09-04T03:18:09.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.90035206,false]
[90438,91517,"2023-08-13T10:17:01.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.71686065,false]
[90619,19145,"2024-02-08T17:51:49.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.4269236,false]
[90790,37201,"2024-07-30T21:06:27.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.30595928,false]
[90939,103791,"2023-11-19T06:30:59.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7099353,false]
[91282,61331,"2023-10-06T08:57:30.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.1240347,false]
[91444,45665,"2024-01-13T14:27:59.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.11819348,true]
[91607,52357,"2023-09-20T21:25:04.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.53674155,false]
[91721,91441,"2023-08-20T08:02:22.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.007984397,false]
[91913,71932,"2024-08-30T06:35:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7963013,false]
[92053,109987,"2024-08-14T21:55:00.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",2,"NONE",-0.12435885,false]
[92198,22570,"2023-08-07T16:32:47.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.30469435,false]
[92386,22897,"2024-09-02T19:07:48.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.37469402,false]
[92537,86550,"2024-06-02T21:49:09.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.59398717,false]
[92735,26029,"2024-07-03T16:26:19.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.07212319,false]
[93080,23360,"2024-03-17T14:51:37.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.20820811,false]
[93246,84146,"2024-06-19T03:53:01.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.59439516,false]
[93396,25712,"2023-08-09T14:47:33.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.16467844,false]
[93571,50096,"2023-08-09T23:58:56.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.049062263,false]
[93713,100286,"2023-10-31T00:07:00.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.43483287,false]
[93850,10698,"2023-09-05T12:39:08.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.75017697,false]
[94030,98787,"2023-09-02T23:29:21.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[94212,94236,"2024-07-25T11:33:46.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2997973,false]
[94532,43637,"2024-01-19T18:01:26.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.37548485,false]
[94726,84292,"2023-08-25T00:36:18.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.11347085,false]
[94877,46820,"2023-09-21T16:28:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.38136438,false]
[95007,43720,"2024-06-10T12:52:16.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.38903704,false]
[95179,65288,"2023-11-18T22:11:59.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.0820005,false]
[95333,63360,"2024-10-07T05:23:13.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.40751874,false]
[95511,34838,"2024-12-02T11:10:22.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.40080136,false]
[95644,98853,"2024-03-03T08:23:30.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.034613505,false]
[95774,53661,"2023-07-14T15:24:50.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.15728733,false]
[96131,108821,"2024-03-19T05:32:12.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.28248894,false]
[96313,91461,"2024-10-17T23:25:00.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.0818261,false]
[96445,103804,"2023-12-24T05:52:38.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.23392652,false]
[96645,102359,"2024-08-16T00:28:26.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",2,"NONE",-0.26783535,false]
[96780,57777,"2023-08-17T10:21:55.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.67446303,false]
[96954,93323,"2024-09-12T13:31:07.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.31366083,false]
[97122,17384,"2023-10-17T22:00:22.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6571545,false]
[97333,46614,"2023-10-25T10:20:14.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"AUTO_REDACTED",0.32779828,false]
[97438,93129,"2024-02-13T10:45:24.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.656592,false]
[97760,22982,"2024-02-10T11:40:35.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.34606737,false]
[97815,81274,"2023-12-16T00:29:09.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.105133936,false]
[98082,60484,"2024-07-31T02:06:37.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.41638255,false]
[98228,98116,"2024-03-21T07:49:23.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.15670839,false]
[98442,53328,"2024-05-24T01:24:54.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.49337286,false]
[98583,94533,"2024-07-01T01:58:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3845514,false]
[98723,94898,"2024-07-24T13:51:49.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.31586155,false]
[98896,45735,"2023-08-08T07:07:38.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.16187292,false]
[99136,31646,"2024-10-12T18:18:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.28165105,false]
[99260,31947,"2024-10-15T09:13:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.50499046,false]
[99576,89605,"2024-04-17T04:45:03.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.47079524,false]
[99619,104393,"2023-11-01T15:06:33.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3260353,false]
[99911,55234,"2023-10-28T21:06:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4263525,false]
[100049,36884,"2024-05-10T13:06:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.46966115,false]
[100281,49351,"2024-06-25T23:05:41.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[100358,57413,"2024-11-05T11:15:31.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.32608846,false]
[100517,24154,"2023-10-03T06:52:23.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.036302246,false]
[100674,70342,"2024-11-27T01:35:46.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.17813928,false]
[100893,110511,"2023-10-30T19:55:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.32352504,false]
[101161,84432,"2024-05-17T12:22:38.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[101352,25727,"2024-05-17T11:10:30.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.096617155,false]
[101399,6368,"2023-09-18T05:56:13.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.3241015,false]
[101673,69705,"2023-10-19T05:24:06.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.78017837,false]
[101810,103239,"2023-10-16T05:58:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[101957,43593,"2023-09-30T19:23:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.16683365,false]
[102161,53903,"2023-08-21T00:39:54.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.19067363,false]
[102256,104906,"2023-12-28T23:09:03.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.7549221,false]
[102610,18233,"2023-10-23T09:12:34.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",-0.1071626,false]
[102686,26157,"2023-09-17T02:34:51.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.32606626,false]
[102942,51626,"2024-08-16T10:32:30.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.880746,false]
[103149,38910,"2024-08-26T16:06:50.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.043867316,false]
[103418,69029,"2024-04-24T14:44:43.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.8586378,false]
[103496,16693,"2023-11-30T16:15:19.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.07598343,false]
[103679,108847,"2024-04-06T18:57:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.1488836,false]
[103832,48772,"2023-12-21T17:02:43.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.10225927,false]
[104091,46873,"2023-11-28T03:59:36.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.04759684,false]
[104130,19145,"2024-02-28T01:51:49.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.6260937,false]
[104464,93958,"2023-07-18T07:11:26.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.34019938,false]
[104510,1229,"2024-10-16T04:27:10.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.037899856,false]
[104788,60853,"2023-10-08T11:00:34.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.10215065,false]
[104917,59711,"2024-02-13T12:10:48.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.27360293,false]
[105093,379,"2024-07-31T00:17:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.7012803,false]
[105387,58768,"2024-01-23T03:29:51.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7500313,false]
[105460,15383,"2024-02-03T01:44:31.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.4040853,false]
[105593,26168,"2024-03-25T22:21:37.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.13381305,false]
[105873,73754,"2023-11-27T12:44:00.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.096965164,false]
[106085,61026,"2023-11-08T09:39:10.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.1571025,false]
[106243,66456,"2024-05-29T10:29:29.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5078242,false]
[106349,85491,"2024-09-02T20:39:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.010549579,false]
[106557,71602,"2024-09-03T13:40:59.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[106695,96718,"2023-10-29T18:54:04.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6000498,false]
[106870,2447,"2023-08-14T03:40:58.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14900008,false]
[107126,60735,"2024-06-26T11:27:58.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.820878,false]
[107156,31066,"2024-04-28T23:12:35.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.32525516,false]
[107319,23761,"2023-12-22T07:55:57.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.6279509,false]
[107592,34110,"2024-08-02T20:19:05.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.27586308,false]
[107824,110811,"2024-06-29T04:10:45.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.44478923,false]
[107960,102415,"2024-04-22T01:10:06.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.28016382,false]
[108113,25624,"2024-08-25T08:12:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.377585,false]
[108206,19215,"2024-09-04T19:28:50.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5498828,false]
[108411,13918,"2024-06-20T07:01:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.37681466,false]
[108579,1802,"2024-03-15T01:52:29.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.3106432,false]
[108915,106105,"2023-09-23T23:36:30.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7228769,false]
[109121,9715,"2024-04-30T03:00:10.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.47004548,false]
[109309,8156,"2023-11-02T07:37:18.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.5448529,false]
[109404,104685,"2024-10-29T09:30:08.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.04994544,false]
[109596,14234,"2024-07-27T12:19:26.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.43859544,false]
[109763,97458,"2023-12-05T04:45:57.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.44713017,false]
[109912,83802,"2023-12-09T23:48:17.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.026891623,false]
[110070,53131,"2024-04-18T04:53:21.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.90853584,false]
[110229,93890,"2024-06-18T15:34:54.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.21008563,false]
[110379,44039,"2024-01-15T07:47:42.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.67987853,false]
[110667,41351,"2024-11-11T15:40:50.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-1.0,false]
[110884,55434,"2024-05-01T09:45:56.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.14530285,false]
[111018,13617,"2024-01-08T08:13:15.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5951567,false]
[111205,70455,"2024-02-08T05:42:56.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.54380995,false]
[111371,92175,"2024-05-18T05:59:03.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.25617546,false]
[111571,66056,"2023-12-21T20:04:39.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.14871998,false]
[111732,58014,"2024-03-19T22:53:58.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.95541346,false]
[111868,5259,"2024-10-06T02:14:07.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.11320835,false]
[112014,30846,"2023-08-14T17:56:31.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.18337889,false]
[112330,6638,"2024-03-12T11:56:35.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.09781361,false]
[112491,19581,"2024-05-21T17:41:19.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2820597,false]
[112638,49795,"2024-05-22T00:17:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1439452,false]
[112800,86750,"2023-09-11T15:16:39.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5261846,false]
[112992,9891,"2023-11-16T08:13:07.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6774753,false]
[113129,20128,"2024-05-03T13:45:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.0063561494,false]
[113298,54346,"2023-10-28T02:49:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.3985138,false]
[113464,96435,"2024-08-18T19:29:33.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.06244452,false]
[113622,105377,"2023-08-08T03:30:12.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.36855766,false]
[113936,90861,"2024-03-29T10:40:02.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.47011477,false]
[114105,68499,"2024-07-04T12:47:57.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.05318377,false]
[114230,89213,"2023-10-28T21:13:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.9051241,false]
[114375,7464,"2023-09-29T10:22:39.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.36329174,false]
[114550,80647,"2024-09-30T04:18:04.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.36353368,false]
[114707,6101,"2024-01-03T21:17:51.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.28606308,false]
[114846,48559,"2024-09-12T23:06:49.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.25727147,false]
[114987,66650,"2024-06-25T16:24:39.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[115163,72166,"2024-08-11T01:47:39.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.058202628,false]
[115303,15301,"2024-03-28T20:10:30.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.8903319,false]
[115674,30914,"2024-02-15T20:24:25.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.17015685,false]
[115854,78081,"2024-01-28T18:03:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.041533817,false]
[115994,110883,"2023-11-27T05:36:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.11019965,false]
[116179,11392,"2024-09-04T09:14:45.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.05879673,false]
[116304,64250,"2023-12-30T14:54:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14327925,false]
[116450,67481,"2023-11-09T16:17:29.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.8301671,false]
[116622,85796,"2024-06-24T11:40:35.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.06709662,false]
[116801,68498,"2024-01-01T02:27:06.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.47137648,false]
[117102,14921,"2023-12-29T22:02:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.0806095,false]
[117276,103573,"2023-12-13T16:04:43.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.15141971,false]
[117496,58612,"2024-10-04T15:46:46.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.070674025,false]
[117619,72635,"2024-04-10T00:37:40.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.55502456,false]
[117756,111042,"2024-05-17T22:05:17.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5808357,false]
[117978,108999,"2023-10-31T11:30:53.000","AGENT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.9244934,false]
[118093,53105,"2023-12-11T07:46:57.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8032164,false]
[118241,75551,"2023-10-21T22:49:03.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.056282055,false]
[118496,97836,"2024-10-27T15:58:49.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.54927206,false]
[118602,85606,"2024-10-20T08:53:37.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.121824406,false]
[118906,8637,"2024-09-29T09:47:58.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.24672495,false]
[119082,52139,"2024-11-24T11:48:56.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3516306,false]
[119287,92069,"2023-09-19T22:22:11.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.64567494,false]
[119382,22408,"2024-02-18T23:46:14.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.08328888,false]
[119564,22405,"2023-09-11T09:22:48.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.14542404,false]
[119758,85963,"2024-10-19T08:19:53.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.08643242,false]
[119855,80377,"2024-11-21T09:29:04.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.12006939,false]
[120034,70952,"2024-07-23T05:51:46.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.779826,false]
[120374,12573,"2024-10-23T05:12:06.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[120392,56552,"2024-01-08T03:12:15.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.36238453,false]
[120708,66395,"2024-02-24T04:32:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.054045517,false]
[120856,73947,"2024-04-13T00:41:28.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.47285387,false]
[121080,18739,"2024-01-14T00:52:00.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.35983256,false]
[121181,60121,"2024-05-16T10:27:07.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.06278903,false]
[121369,82430,"2024-08-27T10:54:48.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.34989074,false]
[121571,26269,"2024-07-02T06:17:39.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.118378505,false]
[121656,84330,"2023-09-01T02:03:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.58512044,false]
[121823,84563,"2024-10-09T16:26:42.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.21944231,false]
[122136,83151,"2024-02-15T23:02:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.049402356,false]
[122214,32015,"2024-06-15T05:57:54.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.28241602,false]
[122461,71557,"2023-10-17T20:11:40.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.12747407,false]
[122614,104937,"2024-03-22T10:13:07.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.2257395,false]
[122852,35278,"2023-10-02T18:04:59.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.40742797,false]
[122961,46321,"2023-11-19T17:42:59.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.2783466,false]
[123113,101862,"2024-04-06T01:27:22.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.53537625,false]
[123281,100789,"2024-03-14T22:26:47.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.66522956,false]
[123539,36657,"2024-07-28T02:23:43.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.12443119,false]
[123789,24057,"2023-10-25T17:36:12.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.39804342,false]
[123981,33471,"2024-03-01T18:42:47.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.022948457,false]
[124067,47368,"2023-08-29T09:19:20.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"AUTO_REDACTED",-0.026121244,false]
[124307,43078,"2023-10-14T17:20:06.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.41757083,false]
[124428,9031,"2023-10-31T16:20:08.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.08952384,true]
[124719,88804,"2023-08-28T09:29:24.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8599316,false]
[124761,36584,"2023-12-25T18:10:15.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.42805067,false]
[124934,87622,"2024-11-15T21:06:40.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.33295363,false]
[125104,23239,"2024-05-31T15:52:04.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3690802,false]
[125359,94043,"2024-05-02T00:23:38.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.22907297,false]
[125569,26003,"2023-12-09T18:09:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",0.034372307,false]
[125743,32251,"2024-08-07T16:48:19.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.083100796,false]
[125824,19851,"2024-10-01T05:37:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4717156,false]
[126040,43713,"2024-10-04T02:48:32.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.50648314,false]
[126232,43301,"2023-10-27T12:29:42.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.8496762,false]
[126518,67571,"2024-05-30T12:33:29.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.0907737,false]
[126566,68759,"2023-11-21T02:57:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.08544425,false]
[126892,101675,"2023-08-30T06:41:19.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.6278523,false]
[127054,407,"2024-04-20T12:00:05.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.15734515,false]
[127135,25248,"2023-12-26T14:48:40.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.30670545,false]
[127357,6875,"2023-10-21T12:26:08.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7502299,false]
[127532,62646,"2023-10-05T01:53:37.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.450074,false]
[127614,57047,"2024-01-15T13:50:50.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.13829768,false]
[127833,5005,"2024-03-07T01:56:50.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.18145216,false]
[127985,83733,"2023-12-03T04:10:17.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.5410837,false]
[128153,64104,"2024-10-26T18:13:39.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.49784064,false]
[128464,100277,"2024-04-20T09:59:19.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.18387629,false]
[128653,109557,"2023-09-15T07:28:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.6647974,false]
[128784,41706,"2024-02-25T07:27:32.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.11017213,false]
[128866,20481,"2024-01-07T23:25:19.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.107965074,false]
[129113,74151,"2024-04-08T16:25:59.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.14700983,false]
[129270,63956,"2023-08-10T09:12:43.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.21482308,false]
[129599,53348,"2024-03-23T15:33:28.000","AGENT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",0.1587053,false]
[129638,31380,"2024-11-01T07:46:23.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.6648509,false]
[129982,65294,"2024-02-07T02:45:32.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.085036784,false]
[129983,45495,"2023-11-16T12:04:13.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.48914713,false]
[130301,64533,"2024-05-10T19:21:55.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.020310223,false]
[130494,48850,"2024-05-07T11:03:50.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.25979733,false]
[130649,54372,"2024-06-08T19:19:07.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3270766,false]
[130790,2564,"2023-09-10T17:49:47.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5015596,false]
[130958,69994,"2024-03-05T16:06:18.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4391967,false]
[196644,22116,"2023-11-24T20:15:08.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.14155298,false]
[196849,57361,"2024-07-03T11:06:26.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.08239394,false]
[197153,52708,"2024-07-10T17:50:13.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.20945883,true]
[197313,10247,"2023-12-29T18:27:07.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.13037694,false]
[197523,73820,"2024-02-26T03:16:05.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.24209744,false]
[197644,80,"2023-08-17T00:45:46.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7946904,false]
[197806,3272,"2024-09-17T09:51:41.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.67304075,false]
[197962,82712,"2024-08-07T04:31:28.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.4686523,false]
[198124,20382,"2023-12-27T04:09:42.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.42780504,false]
[198308,78187,"2023-12-24T02:54:16.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.018402953,false]
[198458,50083,"2023-12-16T07:25:45.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.75254434,false]
[198584,46292,"2024-05-20T04:27:48.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.11956979,false]
[198899,46312,"2024-09-18T02:49:44.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.4349931,true]
[199082,11188,"2024-01-30T12:45:42.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.012274756,false]
[199287,31504,"2024-04-28T08:48:49.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.10086324,false]
[199403,105915,"2024-02-04T18:16:54.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.02656643,false]
[199571,49123,"2024-06-02T21:36:47.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.038037244,false]
[199742,78750,"2024-09-27T23:46:05.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.16695563,false]
[199872,5997,"2024-08-01T04:31:05.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.05567598,false]
[200043,28795,"2024-04-21T07:15:43.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.44021928,false]
[200186,22333,"2023-10-02T22:22:15.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.044578586,false]
[200518,81962,"2023-08-28T02:15:13.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.31289923,false]
[200667,9952,"2023-11-23T17:15:06.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[200835,65780,"2023-10-22T21:30:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.48938352,false]
[200982,58120,"2024-06-27T12:32:23.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.027258085,false]
[201158,87697,"2024-06-27T18:33:08.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.10437727,false]
[201300,61414,"2023-07-24T02:51:50.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.11813739,false]
[201432,71439,"2024-04-27T21:46:33.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.09863031,false]
[201589,47567,"2024-01-28T17:06:32.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.50634557,false]
[201767,57236,"2024-07-09T14:58:57.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7010662,false]
[201902,96362,"2024-04-10T13:59:14.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.24569479,false]
[202262,75916,"2023-10-12T16:36:18.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-1.0,false]
[202284,1320,"2024-08-17T10:47:44.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.70735794,false]
[202585,37977,"2024-01-09T12:28:49.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.15803637,false]
[202724,14101,"2024-02-12T22:14:31.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14545134,false]
[202888,80154,"2024-07-18T15:23:11.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[203058,35938,"2024-08-04T21:01:26.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.3511341,false]
[203170,28717,"2024-06-06T10:44:36.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.44998196,false]
[203340,47454,"2024-04-01T09:19:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.26035348,true]
[203544,46624,"2023-11-14T21:50:58.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.25994077,true]
[203831,24095,"2023-10-28T10:06:25.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[204006,1993,"2023-08-30T18:53:42.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.028734025,false]
[204197,100847,"2023-12-24T19:13:27.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[204319,90222,"2024-09-12T05:02:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.845241,false]
[204458,21139,"2023-08-01T16:21:24.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.3161179,false]
[204583,69727,"2024-02-26T16:32:38.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.11064832,false]
[204790,36319,"2024-05-03T06:54:37.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.31187358,false]
[204926,12819,"2023-10-30T19:32:48.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.10311001,false]
[205244,35584,"2023-07-14T09:53:08.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.76107824,false]
[205284,69680,"2024-12-03T22:00:20.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.19362862,false]
[205563,78357,"2024-09-05T22:51:57.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",2,"NONE",0.057530534,false]
[205724,48252,"2024-04-15T20:56:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.08102159,false]
[205877,21406,"2024-09-29T08:50:49.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.8173741,false]
[206097,19416,"2024-09-08T08:27:51.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14334066,false]
[206166,59460,"2024-06-10T18:14:05.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.08516581,false]
[206315,33961,"2023-10-26T14:33:41.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.034262326,false]
[206487,24257,"2023-10-11T20:30:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.9937152,false]
[206770,22026,"2024-11-17T23:45:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.22509344,false]
[206911,91416,"2023-10-25T08:57:23.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.11715,false]
[206940,50402,"2024-02-14T21:05:17.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.68756616,false]
[207240,55698,"2023-09-26T18:18:52.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.140294,false]
[207418,13484,"2024-01-27T01:59:52.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.62626123,false]
[207600,84005,"2024-02-12T11:59:04.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.16984779,false]
[207837,62356,"2024-02-24T18:23:52.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.76743597,false]
[207937,64654,"2024-01-12T20:37:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4623482,false]
[208082,24235,"2024-06-27T18:02:01.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.19888382,false]
[208338,58260,"2024-09-05T20:01:46.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.38595077,false]
[208592,8330,"2023-11-01T19:10:17.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.076111875,false]
[208749,58395,"2024-10-22T23:48:15.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.26661488,false]
[208932,54587,"2024-03-25T06:33:53.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.4268486,false]
[209150,86526,"2023-12-08T08:02:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.88329947,false]
[209231,101783,"2023-08-27T20:58:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.18868016,false]
[209411,82308,"2024-10-03T15:07:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.06569904,false]
[209630,69228,"2024-04-28T13:45:20.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.037198488,false]
[209685,106133,"2024-04-25T17:58:57.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.706646,false]
[209860,104679,"2023-07-15T03:50:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.18394266,false]
[210116,43314,"2024-10-06T22:16:14.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.23713516,false]
[210387,51427,"2024-09-02T11:17:12.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.107036285,false]
[210528,52270,"2024-09-16T05:09:39.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.10289703,false]
[210642,44636,"2024-04-18T09:29:53.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.27188393,false]
[210885,78952,"2023-11-07T02:55:01.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3788341,false]
[210963,27380,"2023-11-10T18:15:05.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.33103344,false]
[211092,66726,"2024-07-02T18:07:20.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.62613666,false]
[211340,31046,"2023-11-13T00:09:53.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.6059911,false]
[211570,40853,"2024-10-16T06:39:58.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.80789965,false]
[211740,110600,"2024-01-14T14:01:18.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.14991826,false]
[211887,93425,"2023-10-25T23:25:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.20978951,false]
[212018,23423,"2024-05-25T21:31:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.25236297,false]
[212239,48265,"2023-10-18T19:01:07.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.32083744,false]
[212357,101311,"2023-11-26T21:44:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.068552345,true]
[212597,40683,"2023-11-19T20:19:49.000","BOT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.85983866,false]
[212661,97830,"2024-02-11T04:10:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.10902705,false]
[212794,10254,"2024-07-14T20:29:23.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.12095141,false]
[213094,102013,"2023-10-09T06:29:20.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.25198758,false]
[213307,57192,"2024-11-01T02:06:06.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.17042947,false]
[213479,57479,"2024-04-29T23:04:15.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.24260768,false]
[213642,11306,"2024-03-13T01:24:29.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.56841046,false]
[213762,97993,"2024-03-20T16:06:26.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.31506094,false]
[213982,32796,"2023-11-06T06:28:36.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.39541253,false]
[214128,53147,"2023-12-18T10:20:58.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.20195577,false]
[214250,16356,"2024-10-07T11:47:58.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5549109,false]
[214435,16768,"2024-03-20T17:14:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.47834283,false]
[214761,92136,"2024-07-03T21:43:33.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.26717767,false]
[214926,110625,"2023-09-03T19:43:42.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5132021,false]
[214996,94713,"2024-05-01T03:24:58.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.04308483,false]
[215180,69874,"2024-05-16T02:58:18.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.25712046,false]
[215364,28788,"2023-12-26T07:30:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.14284909,false]
[215448,19971,"2024-09-08T07:47:53.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.12603135,false]
[215619,70413,"2024-10-12T23:27:20.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.7045044,false]
[215796,21033,"2024-05-14T13:27:02.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.32576805,false]
[216137,46144,"2024-03-15T02:34:54.000","BOT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.042369038,false]
[216153,63993,"2023-07-30T18:31:13.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.4980043,false]
[216432,20948,"2024-09-06T01:51:23.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.39089245,false]
[216586,53290,"2023-11-03T17:07:02.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.04974542,false]
[216699,103111,"2023-08-31T10:11:02.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.19951831,false]
[216858,39539,"2024-05-30T14:38:54.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[216992,48241,"2024-04-23T01:24:31.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.16809475,false]
[217154,689,"2024-10-04T07:18:22.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.080444075,false]
[217334,63144,"2023-12-23T16:41:49.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.13768663,false]
[217498,25927,"2024-09-01T19:46:41.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.22331074,false]
[217803,107405,"2023-11-01T17:28:43.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0552067,false]
[217972,36102,"2023-10-03T11:55:47.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.7430463,false]
[218130,37880,"2024-08-01T10:45:21.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.77000374,false]
[218253,82132,"2023-09-11T17:07:16.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.17572865,false]
[218388,45444,"2023-10-26T02:01:02.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.24056517,false]
[218546,18631,"2023-08-27T12:29:32.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.46661705,false]
[218678,102588,"2024-02-10T10:51:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.29130292,false]
[218810,84999,"2024-10-23T09:34:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.63601106,false]
[218963,33686,"2023-11-20T20:02:28.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5914563,false]
[219303,91350,"2024-05-17T09:44:56.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.26312345,false]
[219477,61600,"2023-10-13T01:21:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.27131796,false]
[219633,1715,"2023-08-18T12:32:41.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.13364962,false]
[219785,81176,"2024-08-04T19:13:53.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6606272,false]
[219927,97858,"2024-05-16T07:17:08.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.14822993,false]
[220085,49039,"2024-06-20T12:13:39.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.62007344,false]
[220221,33419,"2024-02-23T10:32:27.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.35997847,false]
[220360,2947,"2024-08-02T02:40:32.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.66425794,false]
[220548,26849,"2023-08-07T20:01:13.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.10244292,false]
[220663,93292,"2024-08-06T17:26:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.25852945,false]
[220949,71586,"2024-08-02T01:19:51.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.087841496,false]
[221107,111112,"2024-03-29T14:10:44.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.2899236,false]
[221271,83914,"2023-10-05T19:41:58.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.12509872,false]
[221391,21809,"2023-10-04T22:22:23.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.19983794,false]
[221577,2611,"2023-10-13T01:45:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5701765,false]
[221762,41084,"2024-06-06T02:09:32.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[221935,37028,"2024-05-16T00:31:14.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7716345,true]
[222086,87054,"2023-09-23T19:22:09.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[222386,83612,"2024-09-11T16:08:39.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.58866715,true]
[222564,52135,"2023-09-27T12:47:15.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[222708,32950,"2024-06-28T11:38:57.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.36366794,false]
[222861,70051,"2023-09-13T02:26:17.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.561918,false]
[223064,73627,"2024-08-05T16:03:40.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.81311566,false]
[223170,58133,"2023-07-07T20:40:25.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.5654612,false]
[223329,106923,"2024-03-03T07:40:52.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.05988988,false]
[223517,41360,"2023-09-26T01:11:03.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.44308203,false]
[223644,63636,"2023-11-06T10:20:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.15168549,false]
[223797,61122,"2024-08-20T06:51:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.3196186,false]
[224131,14451,"2024-10-24T01:48:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.90506357,false]
[224318,103021,"2023-10-07T06:57:06.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.1430315,false]
[224483,41943,"2024-03-28T11:22:25.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.5499121,false]
[224637,14875,"2023-08-09T18:06:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.44015664,false]
[224829,43713,"2024-10-13T20:48:32.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.12403149,false]
[224956,7909,"2023-12-27T22:33:52.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.26220807,false]
[225098,80881,"2023-10-03T05:45:15.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.8560281,false]
[225290,39364,"2024-04-24T01:36:12.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.005121592,false]
[225493,83533,"2024-03-16T03:39:39.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3121985,false]
[225740,5340,"2024-08-02T14:31:17.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.49069118,false]
[225869,108119,"2024-04-21T11:03:37.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.18251704,false]
[225927,6191,"2024-11-09T03:37:34.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.18242814,false]
[226191,77917,"2023-12-18T08:10:37.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.1979912,false]
[226340,95233,"2024-08-09T04:39:38.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.17776123,false]
[226625,111593,"2024-04-08T23:26:21.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.049017705,false]
[226681,2382,"2023-08-27T01:11:14.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.14298838,false]
[226819,102673,"2024-02-03T12:54:27.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3029649,false]
[226994,2237,"2024-05-11T04:23:37.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.19723569,false]
[227236,19533,"2024-04-22T11:32:02.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.14582877,false]
[227489,74073,"2023-10-08T14:34:52.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.02071846,false]
[227670,54788,"2023-09-03T18:36:45.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.04753644,false]
[227738,75821,"2024-09-19T20:37:06.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.16200167,false]
[228010,9849,"2023-09-09T15:49:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[228171,106558,"2024-10-13T08:21:13.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.44021997,false]
[228306,26757,"2024-12-05T10:53:42.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.13723715,false]
[228562,45351,"2023-11-18T12:41:41.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5539282,false]
[228847,55055,"2024-03-27T06:03:24.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.3059203,false]
[228991,55658,"2023-10-05T06:57:45.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.02763552,false]
[229059,2609,"2024-07-04T13:35:16.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.66578925,false]
[229301,78542,"2023-11-02T09:38:09.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.10339272,false]
[229464,90306,"2024-05-27T14:19:23.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.020934794,false]
[229664,68064,"2024-07-23T01:27:29.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.20094754,false]
[229716,18145,"2024-08-04T02:18:41.000","AGENT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",0.6780601,false]
[229886,23575,"2023-08-31T02:34:57.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.4962833,false]
[230028,43094,"2024-02-24T17:42:33.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.15300992,false]
[230319,15451,"2024-07-17T06:32:12.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.32102945,false]
[230522,109033,"2023-11-14T04:47:12.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.05786093,false]
[230670,32407,"2024-01-07T18:48:51.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.70886576,false]
[230729,7630,"2023-08-19T19:37:15.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[230980,22478,"2024-06-06T07:32:19.000","INTERNAL","A technician can arrive during the requested service window.",1,"NONE",0.12808552,false]
[231123,97674,"2023-11-22T11:52:28.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.70489085,false]
[231298,65233,"2024-05-28T16:25:55.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.35553542,false]
[231590,4355,"2023-08-25T23:12:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5715018,false]
[231648,90611,"2024-02-07T00:12:15.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.2883216,false]
[231965,95031,"2023-07-27T14:30:57.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.68008703,false]
[232084,78309,"2024-04-23T14:36:40.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.46664885,false]
[232316,58960,"2023-08-04T21:27:08.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3092594,false]
[232449,22250,"2024-08-08T13:13:30.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.30284274,false]
[232589,72942,"2024-10-14T08:00:57.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",-0.45294496,false]
[232774,27397,"2024-10-08T20:59:42.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.18409592,false]
[232921,8187,"2024-10-10T15:45:03.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8036773,false]
[233105,79880,"2024-05-12T08:01:04.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.4223824,false]
[233367,69262,"2024-06-22T15:34:12.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.07517343,false]
[233567,87533,"2024-07-13T17:38:11.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.25224563,false]
[233766,94887,"2023-12-09T13:10:34.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.43032372,false]
[233872,47722,"2024-03-27T16:13:30.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.03683559,false]
[234087,25696,"2024-10-26T18:05:12.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.21700071,false]
[234235,33270,"2024-02-23T23:30:32.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8772511,false]
[234369,19729,"2024-01-20T13:13:23.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.17887151,false]
[234635,76848,"2023-11-20T22:53:50.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.49374565,false]
[234693,23351,"2024-04-19T04:41:47.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.25855005,false]
[234851,87862,"2024-11-03T08:43:42.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",3,"REVIEW_REQUIRED",-0.52414846,false]
[235131,104504,"2023-09-11T20:00:58.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.22143339,false]
[235328,88463,"2023-09-22T13:16:12.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.26454273,false]
[235516,105080,"2024-05-19T14:05:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2927232,false]
[235640,85091,"2024-10-14T10:40:46.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.4457695,false]
[235811,101268,"2023-07-08T22:31:28.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.24551159,false]
[235981,106282,"2023-10-24T10:17:02.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.30423924,false]
[236115,37468,"2024-08-23T01:03:46.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.50468874,false]
[236264,28387,"2023-07-14T17:59:18.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.20656675,false]
[236414,69315,"2024-07-07T05:12:32.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[236771,80948,"2024-06-30T13:04:28.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8998895,false]
[236902,33168,"2024-05-02T10:45:06.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.21404035,false]
[237074,79124,"2024-07-09T08:20:15.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7189091,false]
[237215,70762,"2023-11-19T03:03:44.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.46327233,false]
[237383,12380,"2024-09-02T07:29:36.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.42048034,false]
[237540,23073,"2024-07-10T15:40:45.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.17122364,false]
[237728,38250,"2024-09-27T01:57:04.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5312687,false]
[237862,92132,"2024-01-01T14:39:15.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.18785752,false]
[238025,29475,"2024-08-18T16:39:28.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[238160,44629,"2024-07-02T07:29:27.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.18972377,false]
[238447,56432,"2024-09-25T18:45:48.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.20551108,false]
[238641,33104,"2023-10-29T19:54:11.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.07776066,false]
[238770,46340,"2024-05-13T10:23:00.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.4617672,false]
[238903,35311,"2024-07-20T07:02:50.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.1914694,false]
[239068,52780,"2023-09-12T01:03:28.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.35968435,false]
[239208,96380,"2024-07-19T20:07:43.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.27755398,false]
[239353,61470,"2024-01-09T16:45:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.6587681,false]
[239520,33416,"2024-02-03T17:53:32.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.07196252,false]
[239672,97657,"2024-05-12T04:42:38.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[240024,59869,"2024-10-08T22:49:25.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.23599756,false]
[240174,71346,"2023-08-25T02:38:56.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.22497404,false]
[240312,42069,"2024-09-29T14:11:28.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.38531008,false]
[240459,59760,"2024-09-15T22:17:15.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.36784157,false]
[240626,36369,"2024-03-10T16:26:21.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.1001937,false]
[240757,98605,"2023-08-29T11:53:55.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.078446485,false]
[240932,26152,"2023-10-07T09:01:48.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.15840204,false]
[241064,31076,"2024-09-05T00:08:14.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.25236338,false]
[241239,35004,"2024-06-30T12:38:00.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.73172534,false]
[241586,77135,"2023-11-21T20:15:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.01886553,false]
[241696,89945,"2024-09-12T17:47:40.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.1323367,false]
[241878,89678,"2024-02-17T00:31:18.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.54992336,false]
[242016,15013,"2023-12-21T02:07:18.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.2050337,false]
[242215,95856,"2024-05-08T10:18:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[242308,24283,"2024-03-23T21:15:46.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.11521457,false]
[242433,13207,"2024-07-11T11:33:14.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.66432905,false]
[242598,76332,"2024-10-02T08:59:47.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.2081909,false]
[242939,17170,"2024-02-06T23:38:14.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4129301,false]
[243094,59524,"2024-05-24T11:59:26.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.62825936,false]
[243273,110573,"2023-07-11T12:26:17.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.0044988524,false]
[243448,98536,"2023-11-14T13:17:31.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.31225732,false]
[243564,102112,"2023-08-12T17:02:45.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.114029706,false]
[243685,44048,"2024-09-14T21:18:18.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.8352612,false]
[243908,20495,"2023-10-21T21:20:43.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.036295034,false]
[244027,82996,"2024-10-22T09:08:45.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.26708874,false]
[244165,38324,"2024-06-25T01:31:16.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.45862684,false]
[244421,11763,"2024-03-06T08:03:31.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.7058633,false]
[244690,111291,"2024-02-24T01:44:18.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.8634334,false]
[244817,87000,"2023-09-27T08:49:28.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.96560836,false]
[245003,32262,"2023-12-16T07:41:20.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.18086138,false]
[245182,9627,"2024-11-11T12:47:30.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.028524488,false]
[245272,13817,"2024-02-28T02:31:24.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8259286,false]
[245440,30509,"2024-10-07T02:29:24.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.35704646,false]
[245663,2310,"2023-12-19T17:41:08.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.04773593,false]
[245936,66605,"2024-01-12T15:31:33.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.20537108,false]
[245938,61080,"2024-09-30T01:26:42.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.22991922,false]
[246156,14573,"2024-06-03T12:46:27.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.48388326,false]
[246455,206,"2023-09-17T22:37:41.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.0032063574,false]
[246603,56362,"2023-09-09T20:32:42.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.47797605,true]
[246742,3511,"2024-11-23T11:16:06.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7129142,false]
[246960,54779,"2023-12-22T08:57:51.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.9385854,false]
[247073,29023,"2023-09-30T02:24:01.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.38287523,false]
[247272,83117,"2023-08-22T13:25:37.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.34083873,false]
[247473,29950,"2024-09-23T03:23:35.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.58233905,false]
[247702,50449,"2024-02-02T16:34:32.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.20167096,false]
[247856,60390,"2024-01-25T04:30:55.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.23629934,false]
[248037,90721,"2024-07-20T23:16:59.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.81881166,false]
[248129,51832,"2024-08-11T14:56:36.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.18084185,false]
[248359,10883,"2024-05-07T13:25:55.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.019225165,false]
[248521,19932,"2023-11-13T22:22:21.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.093801096,false]
[248751,15463,"2023-10-12T04:00:46.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.74894387,false]
[248850,48878,"2024-03-20T21:40:01.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.170942,false]
[249026,63805,"2024-09-19T07:00:28.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.33242393,false]
[249250,50578,"2023-10-18T07:44:56.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.42036718,false]
[249496,61409,"2024-09-25T19:00:59.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.31709173,false]
[249684,53467,"2023-12-21T18:30:00.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.68588114,false]
[249832,54733,"2024-02-04T11:22:14.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.01917183,false]
[249919,72480,"2024-01-28T01:19:58.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7102167,false]
[250174,97857,"2023-10-15T08:37:04.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.15038727,false]
[250326,75631,"2023-09-25T03:05:01.000","INTERNAL","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.94899535,false]
[250614,62711,"2023-12-14T21:09:15.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.06365897,false]
[250655,71025,"2024-07-25T05:09:38.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.35553905,false]
[250972,41868,"2024-03-20T05:03:23.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.508492,false]
[251152,95938,"2024-10-08T11:24:49.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.15079401,false]
[251217,37871,"2023-11-25T21:36:01.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.23319647,false]
[251459,44254,"2024-10-12T18:51:46.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.24797046,false]
[251667,8745,"2024-06-12T10:06:06.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2765445,false]
[251757,19246,"2023-07-23T22:22:36.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.8130399,false]
[251972,103063,"2024-03-19T20:21:37.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.21752173,false]
[252127,48057,"2023-10-12T13:38:02.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.044323754,false]
[252433,52967,"2023-11-25T05:40:54.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.47756302,false]
[252477,7778,"2024-08-23T21:27:49.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.35985178,false]
[252794,59128,"2024-02-07T17:01:50.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.18574373,false]
[252952,85298,"2024-04-14T13:18:00.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.06602884,false]
[253059,35699,"2023-10-12T19:24:17.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.37612665,false]
[253296,23099,"2023-11-20T04:09:27.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3069825,false]
[253472,28900,"2023-11-21T05:06:07.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.18950342,false]
[253548,33848,"2024-06-09T12:42:57.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.06347247,false]
[253736,40110,"2023-12-26T22:12:48.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.50767064,false]
[253917,104185,"2023-12-16T05:51:33.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.16193019,false]
[254238,84834,"2023-08-24T22:46:44.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.21311073,false]
[254388,84694,"2024-07-23T20:02:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.19670485,false]
[254557,25395,"2023-08-25T01:29:49.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.86992204,false]
[254683,78915,"2024-08-23T23:29:27.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8116847,false]
[254785,111025,"2023-11-15T12:06:43.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.24158344,false]
[255051,97952,"2023-08-24T16:02:41.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.20453149,false]
[255197,110286,"2024-11-23T03:44:47.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.46188462,false]
[255516,51764,"2023-10-05T02:39:13.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.9545187,false]
[255540,26593,"2023-09-04T16:50:52.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.045791823,false]
[255877,281,"2024-01-16T11:29:52.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.006659326,false]
[256058,16823,"2024-10-12T18:43:55.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.2022186,true]
[256204,18320,"2024-07-10T02:48:35.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.9961951,false]
[256395,84022,"2023-12-25T12:10:38.000","AGENT","Internal note: verify entitlement before offering a replacement.",2,"NONE",-0.36953115,false]
[256529,23493,"2023-09-11T21:39:32.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5310458,false]
[256692,67798,"2024-05-03T06:36:12.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[256862,92446,"2024-07-11T02:55:05.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5079529,false]
[257012,30137,"2024-07-17T02:11:05.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3900938,false]
[257191,111364,"2024-03-01T14:18:27.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[257504,13374,"2024-08-30T19:24:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.33182237,false]
[257673,13119,"2024-05-23T21:59:43.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.5269447,false]
[257835,54078,"2023-09-20T22:59:14.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.23500587,false]
[257959,13165,"2024-04-16T13:16:07.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",3,"NONE",-0.03065485,true]
[258115,45126,"2023-11-07T11:53:27.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.0029538998,false]
[258293,3150,"2023-09-24T14:12:19.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.81494313,false]
[258420,61692,"2024-02-21T16:42:20.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.53284246,false]
[258559,88141,"2024-07-26T00:41:17.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.10934351,false]
[258685,111505,"2024-05-19T20:08:16.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5256155,false]
[259027,7671,"2024-07-07T17:46:45.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4237753,false]
[259192,91472,"2024-02-16T05:02:31.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.18973775,false]
[259350,25047,"2024-11-17T07:16:13.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5372561,false]
[259524,98833,"2024-02-07T23:13:53.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.6180377,false]
[259676,68156,"2024-09-27T07:47:54.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.74697816,false]
[259823,14471,"2023-10-26T05:41:41.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.09139012,false]
[259993,27009,"2023-09-22T08:15:56.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.28250048,false]
[260131,33332,"2024-10-24T01:42:56.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.58134836,false]
[260337,64327,"2024-07-10T11:54:55.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3001263,false]
[260457,103845,"2024-08-08T17:54:35.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.20094354,false]
[260804,28559,"2024-11-18T14:21:45.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.07787106,false]
[260953,97068,"2023-08-12T02:13:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.48559934,false]
[261111,105944,"2024-06-20T20:37:38.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.83997244,false]
[261245,68351,"2024-10-31T03:56:53.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.45411336,false]
[261390,89425,"2024-09-09T12:49:39.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.36903873,false]
[261543,4984,"2024-01-07T10:59:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.37921956,false]
[261701,47155,"2024-01-16T03:44:03.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.30167285,false]
[261875,96330,"2023-12-16T10:59:02.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.86216784,false]
[262070,13842,"2024-02-04T04:13:52.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.890467,true]
[262379,5601,"2023-10-30T08:47:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.24324106,false]
[262534,44881,"2024-10-07T18:04:34.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.65574706,false]
[262745,1438,"2024-02-20T10:27:53.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.23553088,false]
[262864,35811,"2024-02-26T16:18:33.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.52655333,false]
[262990,102961,"2024-09-02T08:30:00.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.0008147824,false]
[263148,17145,"2024-05-31T03:24:07.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.34949458,false]
[263326,64201,"2023-08-15T15:00:09.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.40866163,false]
[263430,30935,"2024-10-11T18:58:10.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.22037315,false]
[263592,78898,"2023-10-10T23:47:50.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.20184512,false]
[263787,5082,"2024-04-26T15:05:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.33583662,false]
[264055,30770,"2023-11-20T16:26:39.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.29586527,false]
[264235,66230,"2024-08-30T16:23:03.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.40344343,false]
[264413,67134,"2024-07-15T09:28:11.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.864365,false]
[264531,31693,"2024-11-25T12:34:48.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[264666,31024,"2024-02-07T02:29:55.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.9250696,false]
[264831,13300,"2024-09-15T14:15:59.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.08888576,false]
[265035,93916,"2024-04-20T14:39:03.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.68295795,false]
[265317,73230,"2024-05-18T05:07:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.26222223,false]
[265498,20917,"2024-08-16T02:35:23.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.34220868,false]
[265509,72722,"2023-09-06T21:51:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-1.0,false]
[265800,44770,"2024-07-21T07:29:57.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.22477369,false]
[265944,91485,"2023-11-19T18:57:37.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.56609577,false]
[266097,29291,"2023-09-10T23:45:40.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.90531576,false]
[266352,110573,"2023-07-08T11:26:17.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.13038416,false]
[266424,51500,"2024-10-21T10:13:40.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.9573817,false]
[266595,109748,"2024-03-04T02:42:05.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.13694291,false]
[266811,5483,"2023-09-15T05:01:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.14447911,false]
[267114,5079,"2024-05-28T16:14:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.2345437,false]
[267281,10701,"2023-10-09T12:25:07.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.33211842,false]
[267496,25197,"2024-02-19T10:22:18.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.06584433,false]
[267590,12566,"2024-01-08T05:14:50.000","INTERNAL","A technician can arrive during the requested service window.",1,"NONE",-0.36286584,false]
[267734,43243,"2024-04-13T20:29:31.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.18818127,false]
[267896,82440,"2024-04-23T22:46:00.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.20605047,false]
[268129,19793,"2023-12-07T02:33:18.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-1.0,false]
[268239,27775,"2024-09-01T01:56:48.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.7229225,false]
[268546,45513,"2024-03-24T22:28:29.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.586395,false]
[268624,72216,"2023-09-13T13:20:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.7015188,false]
[268850,10005,"2024-05-26T23:52:51.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.58616877,false]
[268973,14802,"2024-11-02T00:55:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6482751,false]
[269146,75026,"2024-01-24T04:48:40.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",0.18335444,false]
[269349,66564,"2024-01-23T02:20:31.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.16489252,false]
[269417,92083,"2024-01-16T09:29:06.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",0.81152725,false]
[269577,90882,"2023-09-17T13:42:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.35118267,false]
[269816,87899,"2024-09-23T07:09:54.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.10950227,false]
[270048,42632,"2024-01-07T06:20:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.49704072,false]
[270228,75793,"2024-01-30T19:55:15.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.04009434,false]
[270309,44083,"2024-10-19T12:17:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.9646013,false]
[270555,3708,"2024-09-29T19:33:07.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.84401196,false]
[270724,97713,"2024-09-26T22:51:27.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.8128733,false]
[270858,40170,"2023-10-25T02:46:15.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.9973706,false]
[271111,56170,"2024-10-10T17:18:45.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.27454454,false]
[271163,53042,"2024-02-26T04:35:34.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.15450823,false]
[271475,31783,"2023-08-26T02:05:25.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.060326103,false]
[271570,21638,"2023-12-22T06:16:39.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.21625182,false]
[271813,71575,"2023-09-13T06:11:18.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.4780378,false]
[271987,47120,"2024-10-13T01:10:41.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.09795323,false]
[272138,105571,"2023-10-31T09:51:48.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.61672354,false]
[272270,73242,"2024-09-18T17:52:21.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.32804668,true]
[272499,89150,"2024-08-06T00:59:02.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.011938294,false]
[272657,109748,"2024-03-01T16:42:05.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.18447766,false]
[272922,11195,"2024-01-24T08:11:58.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.04818518,false]
[272989,84684,"2024-07-17T17:49:24.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.10951735,false]
[273315,33672,"2024-07-19T23:02:25.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.033740226,false]
[273411,23263,"2023-11-01T04:29:50.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.21156053,false]
[273634,95165,"2024-02-26T04:56:19.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.25360373,false]
[273791,29606,"2023-10-06T17:34:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[273976,66989,"2023-11-26T13:38:30.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.34845465,true]
[274118,1710,"2024-09-01T12:05:05.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.41326046,false]
[274307,81170,"2023-09-11T06:57:19.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5446362,false]
[274459,19633,"2024-10-19T06:53:06.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[274588,26768,"2024-01-15T01:24:26.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.25768763,false]
[274749,50791,"2024-10-18T17:45:34.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.60946,false]
[275078,111362,"2023-07-13T22:19:05.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.49061224,false]
[275165,34164,"2024-10-02T07:12:52.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.07200561,false]
[275386,80500,"2024-06-20T14:22:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-6.500603e-05,true]
[275541,104414,"2024-05-04T15:48:36.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.48687032,false]
[275722,5198,"2024-08-01T00:14:22.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.09309877,false]
[275853,51517,"2024-09-04T23:18:06.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.43348965,false]
[276018,98117,"2024-02-16T15:19:13.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.9713869,false]
[276186,54233,"2024-05-19T14:20:23.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.6948274,false]
[276485,6917,"2024-03-17T11:47:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.08784256,false]
[276690,88560,"2023-09-17T11:59:37.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",1,"AUTO_REDACTED",0.57027996,false]
[276856,54687,"2024-09-12T03:57:20.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.26739225,false]
[277001,94474,"2023-10-22T13:52:29.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.10626224,false]
[277126,11729,"2024-01-06T00:19:33.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.30315048,false]
[277313,63917,"2023-10-12T21:48:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.091790006,false]
[277457,47394,"2023-12-27T06:09:53.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6066139,false]
[277615,15850,"2024-10-27T09:13:26.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.37972546,false]
[277792,39496,"2024-04-27T07:16:32.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3877043,false]
[278003,104979,"2024-01-10T11:01:35.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[278327,68399,"2024-02-11T09:11:04.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[278495,37362,"2024-03-10T04:23:30.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.063782424,false]
[278669,71193,"2023-12-29T00:32:06.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.30476812,false]
[278800,87346,"2024-06-10T11:34:12.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3504796,false]
[278936,50723,"2024-07-27T18:25:56.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.37574932,false]
[279124,17951,"2024-01-14T14:28:38.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.07870789,false]
[279265,39310,"2024-01-14T13:50:15.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.43529844,false]
[279537,30132,"2023-11-28T21:29:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.47895366,false]
[279712,92019,"2023-09-14T06:44:08.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.2423842,false]
[279859,111530,"2023-10-17T21:26:33.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.14522065,false]
[280050,69639,"2023-12-11T20:05:26.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.25846967,false]
[280241,29969,"2024-05-08T18:04:28.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.46312848,false]
[280387,73344,"2024-10-20T06:05:42.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.085628904,false]
[280525,99567,"2023-12-15T06:34:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.14678,false]
[280741,38375,"2023-08-26T11:52:03.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.4125695,false]
[280863,27342,"2024-02-14T04:08:46.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.3044443,false]
[280999,80088,"2024-03-17T02:11:40.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.2222374,false]
[281317,2909,"2023-11-12T01:38:32.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5865459,false]
[281508,88838,"2024-06-20T12:12:14.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.34493303,false]
[281662,91635,"2024-02-22T06:59:51.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6370223,false]
[281830,80731,"2024-08-22T13:14:01.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.24280731,false]
[281996,42279,"2024-04-23T08:39:12.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.4017276,false]
[282122,42150,"2023-11-22T02:19:35.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.48346487,false]
[282288,34141,"2023-12-08T11:03:39.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.5388031,false]
[282474,54236,"2024-08-13T00:12:15.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.010218476,false]
[282603,31956,"2023-07-28T08:36:51.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.56982416,true]
[282928,68236,"2024-05-26T20:05:12.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.102400765,false]
[283069,51370,"2024-05-12T23:41:13.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.45878074,false]
[283263,31835,"2024-07-04T22:29:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.47330534,false]
[283382,28597,"2024-08-27T00:21:40.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.19956815,false]
[283519,34980,"2023-12-05T14:28:00.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5337026,false]
[283718,32127,"2023-10-29T09:53:59.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.22733298,false]
[283844,65615,"2024-09-09T12:22:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3018698,false]
[284015,66356,"2024-02-02T18:23:58.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.021759503,false]
[284210,72933,"2024-08-22T21:56:10.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.52122897,false]
[284464,98170,"2024-01-27T04:15:50.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.53294724,false]
[284631,108705,"2024-01-29T12:55:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.19951734,false]
[284772,72150,"2023-08-04T05:24:29.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.72986376,false]
[284948,67903,"2024-03-11T18:48:54.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.25545046,false]
[285071,5542,"2023-10-31T11:47:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.38019457,false]
[285250,89982,"2023-10-13T23:19:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[285431,5927,"2023-09-22T01:28:40.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.059414368,false]
[285572,90919,"2023-12-17T14:08:05.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",1.0,false]
[285733,5155,"2024-07-06T07:39:58.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"REVIEW_REQUIRED",0.102138385,false]
[285911,106417,"2023-10-14T02:38:53.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.40728024,false]
[286145,12521,"2023-09-12T05:46:12.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6028664,false]
[286423,80202,"2024-03-19T01:36:01.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.21173953,false]
[286553,40311,"2024-01-01T14:13:52.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.9206641,false]
[286627,89720,"2024-09-10T15:19:26.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.63902223,false]
[286913,5411,"2023-09-22T00:57:43.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.32420066,false]
[287054,44118,"2023-11-25T04:56:22.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.048344065,false]
[287318,80317,"2024-01-20T23:11:14.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.3012845,false]
[287373,103879,"2023-08-07T02:07:03.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2982948,false]
[287690,103981,"2023-10-27T20:36:03.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.36807218,false]
[287882,47432,"2024-01-12T03:42:56.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.351619,false]
[287928,14567,"2024-07-17T07:55:16.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.40729645,false]
[288189,18477,"2024-03-19T09:36:48.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.14087826,false]
[288377,33798,"2023-07-06T13:31:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5001649,false]
[288624,4999,"2024-02-13T16:15:30.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.041603465,false]
[288696,84646,"2024-03-15T09:23:47.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.9592836,false]
[288855,85393,"2023-10-02T12:46:18.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.22274071,false]
[289000,88050,"2024-01-21T06:21:43.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.15314868,false]
[289230,104054,"2024-08-30T03:41:45.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.070872284,false]
[289469,48766,"2024-07-13T05:07:06.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.859643,false]
[289634,90105,"2023-12-08T18:23:29.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3214891,false]
[289705,16004,"2024-01-30T18:16:24.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.56249803,false]
[289943,43442,"2023-11-25T13:01:33.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5290035,false]
[290115,110481,"2023-09-21T21:46:16.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.7064579,false]
[290355,32548,"2023-11-11T15:18:06.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.25057122,false]
[290386,105769,"2023-08-19T14:01:54.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.21262003,false]
[290559,27587,"2024-02-29T23:39:54.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.5033984,false]
[290858,10749,"2024-02-20T14:47:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.1317934,false]
[290916,111048,"2024-02-25T09:40:52.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.1510052,false]
[291200,40191,"2024-05-14T14:20:03.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.44880065,false]
[291324,102044,"2023-08-19T05:38:03.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.7026711,false]
[291415,11107,"2024-03-07T15:29:18.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.46003452,false]
[291668,21567,"2024-11-15T18:47:25.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.15974708,false]
[291814,66375,"2023-12-23T07:47:22.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.33191976,false]
[291993,83425,"2023-10-20T11:09:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3306583,false]
[292258,9391,"2024-08-23T22:17:56.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.27862275,false]
[292304,90260,"2024-02-11T11:32:07.000","AGENT","I restarted the unit twice but the issue returned this morning.",2,"NONE",-0.01385791,false]
[292612,81219,"2024-05-04T06:13:54.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.55440533,false]
[292721,80880,"2024-10-21T00:01:40.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.40023276,false]
[292918,83475,"2023-09-09T13:28:10.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.1432677,false]
[293071,36414,"2024-05-29T12:27:48.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.4363569,false]
[293227,91075,"2023-10-09T09:06:12.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.042498175,false]
[293398,63165,"2024-09-12T21:47:12.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3343875,false]
[293540,98141,"2024-04-10T23:49:29.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5858191,false]
[293705,17177,"2023-08-30T07:17:29.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4395678,false]
[294013,53518,"2024-07-10T15:49:06.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.47179925,false]
[294184,16907,"2023-10-10T20:21:13.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.25535756,false]
[294358,10994,"2024-04-26T02:41:56.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.25917327,false]
[294484,78473,"2024-03-19T12:43:06.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.34681812,false]
[294672,40313,"2024-01-13T08:29:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.25401944,false]
[294802,78535,"2024-03-11T01:53:05.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",-0.14209199,false]
[294942,20958,"2024-01-11T08:10:45.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4363349,false]
[295241,79386,"2024-09-07T04:55:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.18375388,false]
[295277,74302,"2023-10-15T04:58:20.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.16095264,false]
[295595,49156,"2024-08-21T07:03:47.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.08455836,false]
[295729,9852,"2023-10-20T14:02:57.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.6235869,false]
[295931,81665,"2024-08-24T14:28:19.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3525747,false]
[296110,93751,"2023-10-24T22:36:45.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3975029,false]
[296211,23119,"2024-06-28T03:06:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.10074686,false]
[296403,86148,"2024-02-12T17:56:53.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.01838102,false]
[296578,58150,"2024-10-02T16:24:49.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.060216933,false]
[296721,24105,"2023-10-28T19:20:10.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.81421834,false]
[296907,104432,"2023-09-27T03:11:38.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.34537885,false]
[297031,44,"2024-02-05T01:11:40.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.18550909,false]
[297349,107727,"2023-10-10T07:23:12.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.38030937,false]
[297479,45259,"2024-10-02T02:34:57.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.43301338,false]
[297692,70175,"2024-07-02T23:21:55.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.053440828,false]
[297846,75348,"2024-08-12T10:43:09.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",1.0,false]
[297990,14181,"2023-11-26T12:23:06.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[298118,17510,"2023-10-03T04:48:43.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",0.29256836,false]
[298283,94317,"2024-08-03T03:54:47.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.04299252,false]
[298430,60553,"2023-07-26T21:35:05.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3590499,false]
[298616,44705,"2024-11-03T20:05:05.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.1148723,false]
[298933,46340,"2024-05-21T11:23:00.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.8476443,false]
[299080,14078,"2023-11-14T12:18:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.87307036,false]
[299284,92416,"2023-12-06T14:55:25.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.4858613,false]
[299412,48073,"2023-10-25T02:01:45.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",2,"NONE",-1.0,false]
[299564,1810,"2024-05-30T12:20:30.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.18421762,false]
[299728,50189,"2024-02-25T03:11:32.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.054057445,false]
[299881,96631,"2023-12-10T23:55:44.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.026412861,false]
[300028,69947,"2024-03-10T02:13:46.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.040405266,false]
[300200,27368,"2024-07-22T23:32:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1972955,false]
[300563,32204,"2023-07-23T08:37:39.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5525932,false]
[300719,40919,"2024-09-23T18:01:02.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.15758465,false]
[300871,2716,"2023-08-03T14:29:03.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.24718148,false]
[301061,71957,"2023-08-13T15:02:42.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.49777743,true]
[301221,26901,"2024-04-02T08:54:20.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.604234,false]
[301351,55395,"2023-07-14T11:14:22.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.33073992,false]
[301475,84786,"2024-07-20T05:01:06.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.7757529,false]
[301663,35010,"2024-09-27T07:52:44.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.87959105,false]
[301985,26940,"2023-07-16T04:33:04.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.34017763,false]
[302168,3256,"2024-06-01T17:02:01.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2535473,false]
[302343,31981,"2024-09-30T08:18:03.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.23278631,false]
[302464,25397,"2024-08-27T02:15:34.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.12767793,false]
[302626,61821,"2024-04-13T23:29:05.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.21567342,false]
[302766,40759,"2024-02-17T17:21:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.49404466,false]
[302971,41993,"2024-11-09T07:14:42.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.8128238,false]
[303062,26742,"2024-06-09T14:10:35.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.2693055,false]
[303216,83047,"2024-03-07T12:30:21.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3813279,false]
[303386,64770,"2024-11-12T15:19:08.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.10863198,false]
[303705,50444,"2024-07-07T11:44:31.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2800007,false]
[303840,102489,"2024-11-03T06:53:13.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.16421111,false]
[304020,96035,"2023-09-14T20:07:00.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"REVIEW_REQUIRED",0.16157143,false]
[304147,69823,"2023-12-04T21:57:57.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[304362,30938,"2024-06-05T10:08:10.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.34879252,false]
[304521,49411,"2023-09-12T01:07:57.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.116856016,false]
[304731,24921,"2023-10-11T03:38:58.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"AUTO_REDACTED",-0.08008536,false]
[304815,26749,"2024-05-02T17:11:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.17785124,false]
[305104,56265,"2024-04-11T10:32:04.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.24164732,false]
[305163,66284,"2024-07-16T12:37:57.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.63044703,false]
[305422,5118,"2024-08-02T18:17:07.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.29762816,false]
[305552,30370,"2023-11-02T07:39:46.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.38947922,false]
[305725,57130,"2024-08-27T15:34:08.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.09402148,false]
[305926,11140,"2024-06-23T05:20:05.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.1131775,false]
[306006,99220,"2024-02-03T14:14:45.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5835963,false]
[306173,102075,"2024-10-07T19:36:34.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.05669935,false]
[306378,103785,"2023-08-05T21:38:26.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.25007415,false]
[306480,83736,"2023-11-21T16:04:54.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"AUTO_REDACTED",-0.89617956,false]
[306828,42818,"2024-01-31T20:16:25.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3175363,false]
[306895,62824,"2024-08-10T12:37:52.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5671188,false]
[307121,110985,"2024-04-09T10:24:04.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.063433655,false]
[307236,68050,"2024-09-25T17:30:43.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",1.0,false]
[307399,47831,"2024-06-09T05:40:33.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.34196398,false]
[307618,23662,"2024-06-25T17:01:24.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.23930831,false]
[307720,67655,"2024-08-21T11:54:23.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.19644803,false]
[307901,110706,"2024-04-15T03:14:15.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.17459826,false]
[308121,47423,"2023-11-21T20:32:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.029331848,false]
[308356,95159,"2023-08-09T16:32:44.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3492651,false]
[308547,78601,"2024-07-25T21:29:22.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.7420129,false]
[308662,92620,"2024-05-30T02:14:33.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.7883311,false]
[308771,38563,"2023-12-30T16:10:21.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.13580482,false]
[308986,46339,"2023-10-21T05:18:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.45222482,false]
[309097,15913,"2024-03-14T02:23:38.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.49503225,false]
[309319,21085,"2023-10-13T02:31:33.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.5868875,true]
[309410,39919,"2024-02-25T09:34:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.9784179,false]
[309729,50578,"2023-10-16T09:44:56.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.09198411,false]
[309793,21783,"2024-03-27T21:57:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.094979905,false]
[310035,19112,"2024-08-14T21:54:28.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.10817917,false]
[310211,54647,"2023-11-13T11:07:16.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.18093002,false]
[310350,61867,"2024-06-23T13:32:23.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5476009,false]
[310460,56112,"2023-11-29T12:25:24.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2134217,false]
[310673,75617,"2024-02-15T14:16:53.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.35497952,false]
[310810,12530,"2024-07-10T23:21:10.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.29977,false]
[311086,1522,"2024-10-09T01:49:50.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.18735243,false]
[311108,82854,"2023-08-16T02:43:05.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.95574504,false]
[311411,83149,"2023-08-01T01:16:22.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.2463853,false]
[311588,35258,"2024-05-20T08:48:26.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.09028554,false]
[311673,26116,"2024-05-04T01:15:07.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3134673,false]
[311899,56600,"2023-10-22T10:17:51.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.33520934,false]
[312067,40704,"2024-11-13T22:26:35.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.11901834,false]
[312146,104250,"2024-05-20T00:28:01.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.49593115,false]
[312346,64524,"2024-10-11T07:19:19.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[312570,92466,"2024-04-14T11:22:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.9472705,false]
[312840,72016,"2024-07-08T16:49:13.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.01115391,false]
[313050,63653,"2023-07-28T13:57:56.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[313185,81594,"2024-05-09T22:41:03.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"AUTO_REDACTED",-0.5537331,false]
[313320,68246,"2024-07-14T16:47:02.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.385083,false]
[313449,82266,"2024-09-05T16:19:09.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.61595803,false]
[313654,24462,"2024-10-17T09:49:10.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.4434575,false]
[313817,79481,"2024-06-10T11:55:10.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.16490455,false]
[314082,96594,"2024-09-17T23:50:19.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.70041573,false]
[314097,105657,"2024-10-31T19:42:20.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.20044082,false]
[314248,15066,"2024-09-29T06:08:29.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.16029055,false]
[314574,79828,"2023-10-26T19:26:44.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.44086713,false]
[314744,16536,"2024-04-02T13:51:42.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.09436519,false]
[314924,26966,"2024-03-09T21:31:36.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.107603885,false]
[315081,81228,"2024-06-15T17:01:39.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.06978534,false]
[315189,35817,"2024-01-16T13:46:17.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.77196753,false]
[315430,74252,"2024-07-01T11:31:03.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.38282093,false]
[315575,44534,"2023-11-23T03:11:31.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.48350203,false]
[315870,101753,"2024-08-01T08:54:50.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.41211954,false]
[316048,8004,"2024-10-08T03:53:41.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.28717414,false]
[316243,93183,"2023-11-01T04:52:13.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.26008824,false]
[316397,78651,"2024-03-24T16:49:43.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.15386453,false]
[316546,4744,"2024-10-27T17:54:11.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.39534247,false]
[316714,102381,"2023-08-30T13:51:28.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.81297684,false]
[316866,31932,"2023-10-28T10:25:14.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.42696625,false]
[317032,40651,"2023-10-28T05:30:56.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.06169317,false]
[317198,80993,"2023-11-20T12:11:07.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.89897335,false]
[317324,93934,"2024-02-01T11:06:20.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.79935145,false]
[317516,48987,"2023-11-02T00:18:34.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.36113045,false]
[317829,1304,"2024-03-13T06:50:16.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1878594,false]
[317977,42739,"2024-01-12T03:11:43.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.9444162,false]
[318137,91744,"2024-04-28T00:49:14.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-1.0,false]
[318285,86087,"2024-11-30T07:18:14.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.66079485,false]
[318429,108210,"2024-10-05T12:54:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.74438184,false]
[318578,83351,"2023-08-31T17:26:56.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.17180033,false]
[318719,79363,"2023-11-17T05:12:07.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.35729048,true]
[318861,48207,"2023-10-02T06:45:56.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.11174366,false]
[319170,43124,"2023-10-07T09:19:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.27690247,false]
[319293,52844,"2023-10-10T02:05:38.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.13186224,false]
[319431,101006,"2024-02-07T05:02:32.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6442297,false]
[319604,99731,"2024-08-01T04:03:49.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.50367546,false]
[319799,65363,"2024-02-18T14:59:01.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3484155,false]
[319938,12424,"2024-07-28T11:43:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5546015,false]
[320077,96969,"2024-10-29T22:03:10.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[320253,101764,"2023-12-15T15:00:53.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5349161,false]
[320398,16312,"2023-12-05T19:00:17.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.54645795,true]
[320609,31312,"2023-12-22T00:05:13.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.82228464,false]
[320915,65182,"2024-05-15T05:49:31.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.21786408,false]
[321031,27060,"2024-03-24T03:25:26.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.56786656,false]
[321181,70777,"2024-09-15T17:39:04.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6232224,false]
[321327,103791,"2023-10-28T15:30:59.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.26220074,false]
[321477,34848,"2024-10-25T20:15:56.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.1958298,false]
[321663,97461,"2023-09-08T12:54:56.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.12051087,false]
[321809,95665,"2023-07-10T12:00:22.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.29575714,false]
[321964,6711,"2024-10-31T00:12:42.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.2094856,false]
[322123,110490,"2023-12-10T18:30:43.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5285592,false]
[322322,47371,"2024-05-25T16:46:43.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.2768738,false]
[322590,12505,"2024-03-21T18:56:43.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.5202096,false]
[322748,95554,"2023-08-26T14:51:13.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.50746816,false]
[322955,108684,"2024-02-14T18:35:57.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.26392767,false]
[323065,91525,"2023-09-24T08:51:26.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",1.0,false]
[323219,96477,"2024-07-16T14:15:46.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.0022088403,false]
[323385,103035,"2023-12-07T15:01:02.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[323570,1846,"2024-04-24T22:33:22.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.60079616,false]
[323829,79635,"2024-02-27T22:12:46.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",1.0,false]
[324011,111873,"2024-05-01T10:20:58.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.18444306,false]
[324035,30108,"2023-10-30T06:29:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.4911187,false]
[324281,5963,"2024-03-20T11:17:24.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.16529544,false]
[324452,71542,"2023-12-19T05:03:39.000","AGENT","A technician can arrive during the requested service window.",1,"NONE",1.0,false]
[324725,21034,"2024-08-10T22:55:32.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.16495517,false]
[324821,34434,"2023-10-27T13:30:48.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.39949128,false]
[324949,10728,"2024-08-04T16:58:46.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.09051576,false]
[325096,21836,"2024-06-06T14:45:47.000","AGENT","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.025880134,false]
[325310,76707,"2023-09-30T13:36:10.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.20198084,false]
[325597,34185,"2023-12-02T06:29:38.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",-0.32663542,false]
[325790,62390,"2024-10-10T04:01:36.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.17334235,false]
[326008,107356,"2024-06-18T17:14:08.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.24877955,false]
[326101,60756,"2023-11-30T00:00:29.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3033607,false]
[326294,4070,"2024-08-01T10:56:02.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.08995594,false]
[326430,58398,"2024-10-08T17:07:12.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[326556,104992,"2024-11-09T02:47:41.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.2945496,false]
[326557,80778,"2024-10-30T22:01:20.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.4430778,false]
[326559,110030,"2024-02-10T22:05:59.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.18142092,false]
[326560,66105,"2024-05-19T13:04:47.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[326561,31594,"2023-10-12T20:34:25.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",1.0,false]
[326562,85714,"2023-10-02T18:57:19.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.58298147,false]
[326565,67988,"2024-08-18T17:03:37.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.18655244,false]
[326566,37056,"2024-10-13T08:07:23.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.3517737,false]
[326567,90163,"2024-06-14T08:27:51.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.1491652,false]
[326569,97560,"2023-07-26T20:00:31.000","BOT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.23682365,false]
[326572,32922,"2023-12-01T21:41:36.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.13065301,false]
[326573,87020,"2024-10-09T13:30:47.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-1.0,false]
[326575,10701,"2023-10-30T13:25:07.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.07891865,false]
[326581,31197,"2024-08-02T09:46:11.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.043575075,false]
[326584,56338,"2023-08-08T13:35:33.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.21556519,false]
[326587,6106,"2023-10-03T13:20:30.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.05302359,false]
[326590,88993,"2023-10-07T17:31:13.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.13044582,false]
[326592,97894,"2024-10-10T19:03:26.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.07100295,false]
[326595,47633,"2023-11-16T00:23:18.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.44973388,false]
[326596,96862,"2024-06-02T04:06:24.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.31045133,false]
[326598,67229,"2024-10-06T00:54:19.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.2839044,false]
[326599,22726,"2023-12-26T16:25:43.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-1.0,false]
[326601,37458,"2024-05-08T04:46:25.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.16048834,false]
[326602,40430,"2024-08-03T23:27:22.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.1079697,false]
[326604,45118,"2023-07-27T12:58:57.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.8537432,false]
[326607,9893,"2023-12-12T07:07:06.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.42306775,false]
[326609,48543,"2024-11-30T07:48:04.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.23568556,false]
[326610,61210,"2024-02-14T00:44:10.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.4528779,false]
[326612,43836,"2024-09-01T02:57:01.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.04674248,false]
[326618,79676,"2023-10-04T06:50:32.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.50655025,false]
[326620,90602,"2023-10-10T03:16:05.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",2,"NONE",0.27477223,false]
[326622,110223,"2024-11-01T17:19:29.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.024822867,false]
[326623,29048,"2023-07-28T21:26:10.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.080298685,false]
[326625,84794,"2023-10-02T00:28:41.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.024739187,false]
[326627,92609,"2024-03-06T00:35:24.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.24135856,false]
[326629,79718,"2023-09-23T14:58:45.000","BOT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.4498381,false]
[326631,39098,"2023-11-17T02:29:38.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.23277679,false]
[326634,104549,"2024-04-27T10:49:17.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.41994295,false]
[326636,30594,"2024-10-04T18:57:29.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.3981897,false]
[326637,48,"2024-01-20T12:25:59.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.010087053,false]
[326642,102214,"2024-05-08T20:43:45.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.86878616,false]
[326646,27080,"2024-06-27T06:24:21.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.116414875,false]
[326648,94772,"2024-02-02T19:44:43.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.60480076,false]
[326656,18941,"2023-12-27T08:50:08.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.29052854,false]
[326658,9640,"2023-12-11T15:06:43.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",1.0,false]
[326660,15600,"2024-04-05T13:04:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.45425126,false]
[326661,17000,"2024-08-17T20:00:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.38370657,false]
[326662,25478,"2024-01-05T12:18:29.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.057287253,false]
[326664,3669,"2023-07-28T09:09:00.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.2968141,false]
[326665,111696,"2023-08-25T16:24:35.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.21396519,false]
[326666,67300,"2024-02-25T02:31:26.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.01216112,false]
[326670,103742,"2024-01-01T01:01:41.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.521619,false]
[326671,55445,"2023-11-10T07:09:35.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.07096652,false]
[326673,22090,"2024-09-10T15:04:36.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.34303612,false]
[326677,64283,"2023-11-02T06:06:29.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5151534,false]
[326678,94956,"2023-11-11T23:12:52.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.29736155,false]
[326679,98320,"2023-08-06T09:37:48.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[326681,81440,"2024-01-01T05:31:49.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.43619448,false]
[326683,36220,"2023-09-03T09:57:27.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.53828543,false]
[326684,75614,"2023-08-07T01:46:42.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.38462675,false]
[326686,43716,"2024-10-21T16:53:59.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.60206056,false]
[326687,56526,"2024-04-24T19:23:03.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.62702745,false]
[326690,16215,"2024-03-23T05:49:20.000","BOT","A technician can arrive during the requested service window.",1,"NONE",0.059478063,false]
[326691,40418,"2024-06-16T03:02:51.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.08260157,false]
[326693,97104,"2024-06-15T15:35:50.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6079152,false]
[326694,22895,"2023-09-09T20:57:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2456655,false]
[326697,19693,"2024-02-02T18:19:43.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",1,"NONE",1.0,false]
[326698,7521,"2023-10-01T07:18:52.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.32465056,false]
[326705,1512,"2023-09-28T11:57:38.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.49629533,false]
[326707,23600,"2024-05-09T02:13:22.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.57413834,false]
[326708,2551,"2023-09-17T20:48:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.40623918,false]
[326712,102283,"2024-02-25T11:16:58.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.16943744,false]
[326715,51447,"2023-11-04T15:05:17.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.22949576,true]
[326716,63939,"2024-05-21T22:49:56.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.58439493,false]
[326717,111937,"2024-07-06T03:38:22.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.03213696,false]
[326723,83890,"2024-08-04T21:28:52.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[326724,12198,"2023-11-29T14:19:02.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.030851426,false]
[326727,102704,"2023-11-19T09:29:18.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.48863328,false]
[326731,64217,"2024-07-31T02:01:52.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.43196502,false]
[326732,75194,"2023-07-29T11:07:24.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.29172173,false]
[326736,78026,"2024-07-17T09:32:54.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"AUTO_REDACTED",0.68018574,false]
[326740,30427,"2024-04-25T15:18:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.26831368,false]
[326741,60790,"2023-12-23T14:40:59.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.17979738,false]
[326742,97938,"2024-07-05T14:52:05.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.64365417,false]
[326743,2723,"2024-07-31T05:07:44.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",-0.4760965,false]
[326750,93330,"2024-06-12T10:31:09.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.5215517,false]
[326751,110325,"2023-09-08T04:20:55.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.13699226,false]
[326752,26587,"2023-12-29T01:07:07.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.73997563,false]
[326753,75111,"2024-05-26T17:34:17.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7352048,false]
[326756,103865,"2023-08-15T08:24:37.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.032912023,false]
[326757,52704,"2024-01-26T01:46:00.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"AUTO_REDACTED",-0.64919895,false]
[326758,34170,"2023-08-04T07:40:20.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.55470026,false]
[326763,56034,"2024-09-08T20:07:37.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.66633856,false]
[326764,79464,"2024-06-13T11:05:33.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.022840096,false]
[326769,67080,"2024-09-09T11:56:04.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.45227093,false]
[326772,28651,"2024-02-20T00:55:34.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.7249593,false]
[326773,14825,"2024-06-23T16:09:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.6712752,false]
[326774,92905,"2023-08-21T02:49:16.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.0067640105,false]
[326779,87173,"2023-12-09T14:39:17.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.46288845,false]
[326781,59290,"2024-02-24T10:43:20.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.9739981,false]
[326785,25275,"2023-11-01T03:31:51.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.033873856,false]
[326788,69522,"2023-07-31T13:24:29.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.5072466,false]
[326789,38789,"2024-03-02T14:58:06.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.32743013,false]
[326792,16676,"2024-04-23T11:08:46.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.15205525,false]
[326795,73398,"2024-03-17T21:25:09.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.41984347,false]
[326798,8807,"2024-04-16T09:14:01.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.21938464,false]
[326800,2773,"2024-10-13T08:51:26.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.3123181,false]
[326801,79528,"2023-09-18T04:11:59.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.92083657,false]
[326802,4729,"2023-11-02T20:15:42.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.6658612,false]
[326803,73004,"2023-09-14T18:14:34.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.16104002,false]
[326804,93556,"2024-05-17T09:34:40.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.32828856,false]
[326806,33490,"2024-09-29T01:57:58.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.024795596,false]
[326808,10513,"2024-02-26T14:36:13.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.24469726,false]
[326811,86229,"2023-12-29T17:36:55.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.79270506,false]
[326814,2167,"2023-10-01T11:37:41.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.65908563,false]
[326816,22935,"2023-08-10T19:27:53.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.19611372,false]
[326818,69710,"2024-05-04T02:25:22.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.58422375,false]
[326819,19003,"2023-09-04T11:34:17.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.20697883,false]
[326821,57631,"2023-08-16T14:08:24.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.8193248,false]
[326824,14889,"2023-08-24T13:02:41.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.22716656,false]
[326826,40888,"2023-08-06T17:15:21.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.1702975,false]
[326827,52454,"2024-06-17T08:21:15.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3780817,false]
[326828,92450,"2024-11-03T23:15:04.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.31948197,false]
[326829,15218,"2024-02-19T15:58:06.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.48883975,false]
[326830,94382,"2023-10-15T16:33:51.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.40318453,false]
[326831,3579,"2024-11-09T19:46:32.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.78749305,false]
[326832,27450,"2023-11-15T14:43:53.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.20325172,false]
[326836,104200,"2024-04-04T02:54:12.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.16958772,false]
[326838,63727,"2024-05-22T09:22:08.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.35326478,false]
[326840,66975,"2024-10-06T08:10:50.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.96906066,false]
[326844,68259,"2024-10-10T10:47:09.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.05502908,false]
[326846,53594,"2024-09-14T03:17:21.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.71490216,false]
[326848,97711,"2024-01-10T10:40:20.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5373422,false]
[326851,50738,"2023-11-20T01:01:47.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.4897296,false]
[326852,61960,"2024-08-10T11:07:20.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.82864,false]
[326858,70771,"2024-11-09T23:50:24.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.005752555,false]
[326859,48162,"2024-04-16T16:50:34.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.48533764,false]
[326862,49069,"2023-08-10T03:11:03.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.17811891,false]
[326869,40422,"2023-08-03T01:06:36.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.41405004,false]
[326873,107415,"2023-11-16T15:50:44.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.070296906,false]
[326875,25380,"2024-09-13T09:48:48.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.27857965,false]
[326880,35419,"2024-04-09T06:52:01.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3086253,false]
[326882,81928,"2023-10-13T09:55:42.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7743658,false]
[326883,57056,"2024-07-13T03:13:19.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.22328533,false]
[326884,4652,"2024-05-06T14:24:39.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3884123,false]
[326886,38607,"2023-09-03T19:11:14.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.69251806,false]
[326887,90121,"2023-12-22T11:58:21.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2963902,false]
[326888,98359,"2024-07-26T08:23:31.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6189627,false]
[326889,15227,"2024-07-10T03:34:25.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.28512448,false]
[326892,38378,"2024-04-15T15:18:49.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.46189216,false]
[326894,93610,"2024-03-07T23:41:32.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.13563812,false]
[326896,86615,"2024-06-13T23:40:11.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.060701735,false]
[326897,13343,"2023-08-24T02:38:32.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.23425718,false]
[326898,60362,"2024-11-16T17:44:11.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.14851835,false]
[326904,73812,"2024-03-26T00:22:54.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.0009678029,false]
[326907,49607,"2024-07-18T15:54:09.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.17556988,false]
[326908,11473,"2023-11-02T13:12:07.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.7569214,false]
[326909,15109,"2024-04-01T22:12:35.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.37358114,false]
[326910,43960,"2023-11-09T19:21:17.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.23792152,false]
[326911,96279,"2024-09-14T21:40:05.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-1.0,false]
[326912,106519,"2024-01-18T13:30:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.05027519,false]
[326913,12084,"2024-05-13T10:19:29.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[326914,62397,"2023-10-30T01:02:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.2100496,false]
[326917,11127,"2024-07-19T04:36:55.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.57205266,false]
[326919,80325,"2024-05-31T12:58:52.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.1279981,false]
[326920,90675,"2023-09-10T09:06:29.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.08877768,false]
[326922,55939,"2023-08-13T12:12:59.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.14782394,false]
[326924,108134,"2024-04-08T04:54:48.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.08953034,false]
[326925,48324,"2023-10-18T16:50:48.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.3732365,false]
[326928,7701,"2023-08-26T10:35:08.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.46775627,false]
[326929,101761,"2024-02-07T07:48:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.29538453,false]
[326933,19252,"2024-05-05T17:42:42.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.84646696,false]
[326935,72158,"2024-03-26T00:48:01.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4576116,false]
[326936,13918,"2024-06-04T06:01:21.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.71621954,false]
[326938,72931,"2024-08-03T09:31:08.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.16864723,false]
[326939,99458,"2024-09-04T06:08:02.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.39092186,false]
[326944,29743,"2024-05-16T21:14:21.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.5730068,false]
[326950,39422,"2024-03-17T20:06:14.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.7725713,false]
[326954,43043,"2024-04-08T12:48:15.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.9688017,false]
[326955,24494,"2024-08-30T08:50:34.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.112367585,false]
[326957,73641,"2024-05-11T15:51:52.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.4388908,false]
[326959,22234,"2023-11-21T07:18:15.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.8605219,false]
[326961,67454,"2023-09-05T10:33:48.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.34164843,false]
[326963,73715,"2024-04-30T06:43:09.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.66572934,false]
[326965,753,"2024-10-08T19:08:37.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.32290593,false]
[326969,4820,"2024-04-07T06:35:58.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.44773957,false]
[326970,30928,"2024-03-20T11:35:16.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.8428878,false]
[326971,90683,"2024-06-01T10:37:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.32304296,false]
[326972,78763,"2023-08-14T00:06:25.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.21991934,false]
[326980,758,"2024-08-03T06:43:53.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.0014316256,false]
[326981,579,"2024-01-03T11:34:22.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.8041873,false]
[326984,48406,"2024-04-12T08:52:41.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.13840456,false]
[326985,83226,"2023-07-31T04:50:21.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.41061658,false]
[326987,57485,"2024-11-02T07:01:29.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.8547268,false]
[326989,12191,"2024-03-29T22:29:58.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",-0.047033314,false]
[326990,7720,"2024-10-04T04:09:39.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.39451158,false]
[326992,11366,"2024-06-16T18:02:20.000","AGENT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.19570155,false]
[326995,77876,"2023-07-30T03:15:04.000","BOT","A technician can arrive during the requested service window.",1,"AUTO_REDACTED",0.78063506,false]
[326997,13784,"2024-11-05T15:14:44.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.2742481,false]
[326998,73338,"2023-12-08T16:16:59.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.055988766,false]
[326999,16223,"2024-01-24T01:21:50.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.091722324,false]
[327001,67446,"2024-03-16T14:45:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.72045463,false]
[327002,22264,"2024-09-15T08:12:42.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.2558187,false]
[327006,16835,"2024-07-31T12:20:55.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.0007516376,false]
[327009,16245,"2024-11-07T09:49:33.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.36830825,false]
[327013,13924,"2024-07-27T06:13:24.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.75445724,false]
[327015,56354,"2024-05-19T12:48:35.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.44970024,false]
[327017,3616,"2023-09-25T07:02:22.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.28970844,false]
[327018,25047,"2024-10-10T11:16:13.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.37282944,false]
[327019,33773,"2024-11-09T04:52:23.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.050629515,false]
[327020,75645,"2024-03-14T10:27:09.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.2061294,false]
[327021,41599,"2023-09-01T11:58:35.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.49401292,false]
[327022,56125,"2024-06-01T03:54:33.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5048508,false]
[327024,76216,"2024-06-15T22:29:28.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[327025,46585,"2024-03-14T00:22:08.000","BOT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.019044,false]
[327026,6614,"2024-10-13T03:25:13.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.21117269,false]
[327027,88139,"2023-10-02T22:40:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.71098405,false]
[327028,31239,"2023-10-11T09:50:10.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.25371617,false]
[327032,41991,"2023-07-31T19:30:06.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.55160534,false]
[327033,6539,"2024-11-15T03:10:40.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.3582402,false]
[327034,74061,"2024-04-18T23:35:07.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.7797687,false]
[327036,111291,"2024-03-08T09:44:18.000","INTERNAL","A technician can arrive during the requested service window.",0,"NONE",0.22520201,false]
[327038,100596,"2024-04-10T13:01:10.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.46739948,false]
[327040,18899,"2023-10-18T07:02:47.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.10833601,false]
[327043,58459,"2023-09-28T09:20:07.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.0050111255,false]
[327044,93803,"2024-04-09T01:58:11.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.6939106,false]
[327047,9151,"2024-01-25T00:35:30.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.43368676,false]
[327048,86412,"2024-04-07T03:59:23.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.30014098,false]
[327052,71605,"2024-01-11T17:37:17.000","BOT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.4887379,false]
[327054,89605,"2024-05-08T06:45:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.037734386,false]
[327055,34758,"2023-08-14T10:11:16.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.4664835,false]
[327056,30253,"2024-10-04T03:49:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",0.65486205,false]
[327059,46885,"2024-05-16T00:54:06.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.02270391,false]
[327061,16714,"2024-07-18T11:26:25.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.037958317,false]
[327065,109765,"2023-11-26T17:44:09.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.81426996,false]
[327066,39785,"2024-02-14T15:06:51.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.07999081,false]
[327071,21802,"2024-05-05T19:35:52.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.20257623,false]
[327074,31004,"2024-02-04T12:32:34.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.39864972,false]
[327081,65437,"2023-12-05T20:14:21.000","AGENT","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",0.2610378,false]
[327082,12608,"2024-02-23T23:01:35.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.7019042,false]
[327085,15959,"2023-12-01T01:27:04.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.34038216,false]
[327086,29638,"2024-08-18T14:55:01.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.016175874,false]
[327088,5549,"2024-09-25T07:56:59.000","INTERNAL","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.4049904,false]
[327090,53613,"2024-06-03T06:38:53.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.35936683,false]
[327096,92674,"2024-05-30T08:47:11.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.089692615,false]
[327097,54611,"2023-10-15T18:35:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.25165933,false]
[327099,105850,"2024-02-27T20:54:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.7436933,false]
[327102,32464,"2024-05-10T03:40:54.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.9580457,false]
[327104,2185,"2024-05-05T15:37:42.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.2057105,false]
[327105,30762,"2024-09-20T07:30:19.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.25114194,false]
[327106,71039,"2024-02-17T03:07:12.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.15210009,false]
[327107,8492,"2024-01-08T14:25:10.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.41252473,false]
[327111,79627,"2023-10-26T16:05:36.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.7653218,false]
[327117,59011,"2023-12-08T06:50:49.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[327122,29312,"2024-01-23T17:18:14.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.58285487,false]
[327124,80918,"2024-08-14T09:37:53.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5503914,false]
[327127,101053,"2024-10-30T11:25:28.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.13363382,false]
[327128,31006,"2023-07-12T12:45:21.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.5328512,false]
[327129,91064,"2024-06-12T17:29:52.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.23963629,false]
[327130,53654,"2023-07-18T17:16:29.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.28120163,false]
[327131,93772,"2023-10-28T18:35:47.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.9852694,false]
[327132,107024,"2024-08-27T18:31:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.21455872,false]
[327135,67810,"2024-04-22T03:33:25.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.114924975,false]
[327136,66787,"2023-10-19T18:12:34.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.10282292,false]
[327137,23850,"2023-12-14T20:09:22.000","BOT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.18000911,false]
[327140,106836,"2024-01-03T17:14:43.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.32774255,false]
[327141,76657,"2023-09-08T22:50:34.000","BOT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.50393105,false]
[327143,95161,"2023-10-10T04:56:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[327144,271,"2024-04-11T01:51:42.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.1625309,false]
[327145,5171,"2024-03-04T06:10:17.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.2732149,false]
[327148,72065,"2023-09-27T03:01:10.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6998904,false]
[327149,67702,"2024-10-20T05:05:03.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.29250407,false]
[327154,107418,"2024-02-03T09:14:42.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5413663,false]
[327156,72227,"2023-08-29T05:18:09.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.32433328,false]
[327157,98904,"2023-08-10T18:39:59.000","CUSTOMER","A technician can arrive during the requested service window.",2,"NONE",0.5787884,false]
[327160,34295,"2023-10-26T09:23:04.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.028892173,false]
[327162,29978,"2024-03-03T15:11:27.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.0678888,false]
[327164,58148,"2024-05-04T19:05:21.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.34215936,false]
[327169,30935,"2024-10-14T15:58:10.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.51912224,false]
[327172,18779,"2024-05-23T09:59:07.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.22846137,false]
[327173,67054,"2024-03-21T15:51:02.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"AUTO_REDACTED",-0.377519,false]
[327179,82087,"2024-05-14T03:11:19.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.0031540848,false]
[327180,13247,"2023-11-06T07:08:00.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.093885474,false]
[327184,7289,"2024-01-08T21:32:11.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.42764708,false]
[327185,87701,"2024-10-01T01:11:24.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.33043095,false]
[327186,63282,"2023-08-06T18:31:02.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[327187,24540,"2024-04-19T12:14:01.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.13375703,false]
[327190,30852,"2024-01-27T00:51:17.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.053079985,false]
[327192,38651,"2024-08-13T04:57:35.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5286804,false]
[327193,44448,"2024-05-19T02:21:22.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.6800557,false]
[327195,3316,"2023-12-29T17:30:03.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.022712985,false]
[327197,16083,"2024-07-16T05:05:01.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.37006187,false]
[327200,79133,"2023-08-09T22:59:08.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.39959258,false]
[327201,59548,"2024-09-09T22:17:20.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.805528,false]
[327206,110465,"2023-08-20T07:46:29.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.14761695,false]
[327207,39727,"2024-08-02T10:22:29.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4961087,false]
[327208,4461,"2024-05-25T17:52:42.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",-0.1879583,false]
[327209,98095,"2024-11-12T15:57:34.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.11229166,false]
[327210,107227,"2024-10-13T22:46:35.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.03378336,false]
[327215,17095,"2024-04-27T19:06:33.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.53675437,false]
[327221,10816,"2024-08-19T23:45:51.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.18839273,false]
[327223,42776,"2024-03-18T19:30:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.41770297,false]
[327225,10247,"2023-12-13T23:27:07.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.7307973,false]
[327226,81587,"2024-10-16T17:59:21.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.9184588,false]
[327227,46031,"2023-08-06T06:48:59.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.001337341,false]
[327228,40481,"2024-08-22T10:07:23.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.15737636,false]
[327229,35411,"2023-12-29T14:41:54.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.05534555,false]
[327230,106450,"2024-10-17T03:33:12.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.27530995,false]
[327232,78267,"2024-05-24T11:38:40.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.1895581,false]
[327235,42543,"2024-08-21T00:09:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.103826515,false]
[327236,72317,"2024-10-20T04:12:52.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.3708392,false]
[327240,46123,"2024-10-07T22:33:26.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"REVIEW_REQUIRED",-0.07680654,false]
[327242,43059,"2023-08-26T17:37:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"REVIEW_REQUIRED",-0.60057366,false]
[327247,45208,"2024-09-05T13:03:30.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.38674495,false]
[327254,84646,"2024-02-15T03:23:47.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.35577828,false]
[327255,96919,"2024-06-27T18:50:13.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.3330898,false]
[327257,3958,"2024-07-17T17:17:51.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.2008598,false]
[327258,66927,"2023-11-29T19:30:39.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.21047674,false]
[327261,48661,"2024-07-08T21:42:33.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.3633997,false]
[327262,82926,"2024-01-22T00:14:32.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.1545808,false]
[327263,12077,"2024-02-13T23:26:50.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.36900285,false]
[327264,110703,"2024-07-11T20:11:11.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.19095045,false]
[327267,78580,"2024-06-17T17:35:42.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",1.0,false]
[327270,47956,"2024-05-18T01:03:46.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.5604315,false]
[327271,61115,"2024-04-04T05:06:46.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.21947014,false]
[327272,39201,"2024-11-16T23:35:07.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.5376279,false]
[327274,12157,"2023-08-01T14:25:27.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.023704512,false]
[327276,70712,"2024-08-04T07:23:25.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.26053223,false]
[327279,170,"2024-07-18T01:34:51.000","INTERNAL","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.47432348,false]
[327280,52706,"2024-08-25T13:50:42.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.50541484,false]
[327282,32515,"2024-05-19T15:04:38.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[327284,108079,"2024-11-07T06:32:48.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.09278638,false]
[327285,93815,"2024-03-11T08:21:43.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",-0.70391476,false]
[327292,3823,"2023-09-14T14:17:10.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.10307699,false]
[327293,71025,"2024-07-28T09:09:38.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.741889,false]
[327295,20949,"2023-07-21T09:11:59.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5962276,false]
[327296,78300,"2024-01-25T11:20:05.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.36530155,false]
[327299,80042,"2024-03-11T22:53:42.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.091541186,false]
[327300,44584,"2024-11-18T22:56:22.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4094242,false]
[327301,24566,"2023-08-28T05:29:26.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3571886,false]
[327302,20624,"2023-07-30T13:47:18.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.91153955,false]
[327303,91319,"2023-09-09T14:26:55.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.18834493,true]
[327304,16909,"2024-01-09T07:26:53.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"AUTO_REDACTED",0.92400485,false]
[327307,39114,"2023-11-12T05:50:20.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7194681,false]
[327310,85549,"2024-09-04T02:31:14.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.015315238,false]
[327313,43548,"2024-03-21T04:42:48.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.4663684,false]
[327314,99635,"2024-01-18T22:09:03.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.13464378,false]
[327315,63709,"2024-01-31T10:57:28.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.04249247,false]
[327317,80101,"2023-10-13T02:45:45.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.116123945,false]
[327319,30383,"2024-03-13T14:09:47.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.08458152,false]
[327320,6677,"2024-01-16T02:03:36.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.21769851,false]
[327322,8164,"2023-11-03T00:37:24.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.2403333,false]
[327324,105891,"2024-03-14T16:39:25.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.38800094,false]
[327327,35507,"2024-07-19T06:14:35.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",1,"NONE",-0.0065240213,false]
[327333,64639,"2024-05-10T17:26:55.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7481905,false]
[327335,39876,"2024-08-15T09:08:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.27413923,false]
[327337,13537,"2024-05-01T20:34:34.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.8234082,false]
[327338,11599,"2024-07-14T05:52:08.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.7148323,false]
[327339,56492,"2024-10-04T06:18:45.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.026891572,false]
[327340,72255,"2023-10-13T14:08:31.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.009198405,false]
[327341,89705,"2024-02-02T07:39:08.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.35826334,false]
[327342,79582,"2024-01-28T22:07:04.000","CUSTOMER","A technician can arrive during the requested service window.",0,"REVIEW_REQUIRED",-0.19474654,false]
[327343,33204,"2024-09-13T20:48:46.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",1.0,false]
[327344,67306,"2023-08-09T06:16:08.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.4200661,false]
[327355,28806,"2024-06-09T06:37:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.28824234,false]
[327363,52853,"2024-06-13T18:25:19.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.18293737,false]
[327364,18399,"2024-08-16T19:55:06.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3613069,false]
[327369,29373,"2024-12-02T14:52:12.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3968054,false]
[327371,98664,"2024-09-25T04:30:00.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"REVIEW_REQUIRED",-0.36198258,false]
[327373,5333,"2024-08-25T02:18:02.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.11836789,false]
[327374,96988,"2024-04-10T03:40:29.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.36987638,false]
[327376,45484,"2024-08-04T11:08:54.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.07803373,false]
[327377,18135,"2024-08-07T03:55:28.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.08082589,false]
[327379,41652,"2023-10-14T14:40:34.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.49219546,false]
[327382,38619,"2023-10-12T18:37:04.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.08061379,false]
[327383,100886,"2023-08-09T00:06:23.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.19466864,false]
[327384,69577,"2024-08-08T20:52:36.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.0891187,false]
[327385,21073,"2024-06-16T00:38:23.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",-1.0,false]
[327390,24794,"2023-10-24T15:07:57.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.6784545,false]
[327392,41569,"2023-09-02T11:07:55.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.5171012,false]
[327394,38313,"2024-06-24T17:19:37.000","INTERNAL","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.0184178,false]
[327396,50141,"2024-11-09T07:42:10.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.0562666,false]
[327406,24938,"2023-09-17T03:27:55.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.46137226,false]
[327411,21197,"2024-08-04T09:53:35.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.0035620343,false]
[327412,38400,"2024-05-05T08:22:33.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.40161753,false]
[327413,74224,"2023-07-25T20:24:23.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.5845999,false]
[327414,78825,"2023-09-28T08:01:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.33328795,false]
[327415,10646,"2024-01-22T01:42:04.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.46815404,false]
[327417,59623,"2024-11-24T10:32:34.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.41800112,false]
[327419,39558,"2023-10-03T07:34:00.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.37436774,false]
[327420,14745,"2023-09-24T00:47:40.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.11179412,false]
[327422,81688,"2024-02-20T03:09:25.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.7901996,false]
[327423,92830,"2023-10-11T21:21:10.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.23307174,false]
[327424,10994,"2024-04-02T00:41:56.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",0.009564477,false]
[327427,17270,"2024-07-24T02:15:34.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.3849914,false]
[327431,54393,"2024-05-26T00:50:38.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",1.0,false]
[327433,61203,"2024-06-28T17:38:34.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.13820532,false]
[327435,67680,"2024-03-27T13:43:01.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",-0.20753793,false]
[327439,108869,"2024-05-06T00:02:09.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.9531436,false]
[327440,23522,"2024-08-29T02:43:01.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.85153407,false]
[327442,3080,"2024-05-05T16:28:56.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",0.6541064,false]
[327445,74551,"2023-11-04T19:46:22.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.21851519,false]
[327448,14459,"2023-08-16T19:58:31.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.1552426,false]
[327449,62471,"2024-03-06T04:05:21.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.08799396,false]
[327452,33473,"2024-09-18T15:14:59.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.3535825,false]
[327453,20227,"2023-09-23T18:07:55.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.5285003,false]
[327454,105610,"2024-08-02T14:07:05.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",0.1815198,false]
[327455,36024,"2024-03-01T02:38:59.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.049116883,false]
[327459,105777,"2024-03-16T17:23:28.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.077966824,false]
[327460,21527,"2024-04-04T13:27:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.43896556,false]
[327461,68369,"2024-07-10T14:00:37.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.47942087,false]
[327464,16609,"2024-02-15T10:20:06.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.69220936,false]
[327466,56264,"2024-01-16T06:28:26.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.27641276,false]
[327467,79375,"2024-01-10T16:36:50.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",-0.078599595,false]
[327468,14425,"2023-07-30T15:14:59.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.99137425,false]
[327469,43917,"2023-11-21T09:15:36.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.274721,false]
[327470,23757,"2023-08-25T15:26:50.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.2518738,false]
[327472,45715,"2024-07-01T23:02:23.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.038295675,false]
[327474,54286,"2023-10-13T06:35:11.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2350711,false]
[327477,16595,"2024-06-03T03:49:45.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.16141577,false]
[327479,51817,"2023-10-20T12:59:14.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.3125495,false]
[327480,20201,"2024-05-19T01:49:39.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",1,"NONE",-0.1608586,false]
[327481,72991,"2024-06-04T01:17:50.000","BOT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.5274564,false]
[327482,90691,"2023-07-02T23:42:38.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.09505847,false]
[327484,38273,"2024-07-30T03:54:22.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.6942836,false]
[327491,54349,"2023-10-09T18:14:52.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.45839727,false]
[327499,98618,"2024-08-02T21:54:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[327501,37715,"2023-12-27T09:05:47.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.3798299,false]
[327502,13796,"2024-06-01T03:57:54.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.2995142,false]
[327504,74969,"2023-09-16T19:54:31.000","CUSTOMER","A technician can arrive during the requested service window.",0,"AUTO_REDACTED",-0.29204282,false]
[327507,105091,"2023-11-11T16:44:12.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.8667918,false]
[327508,80778,"2024-10-26T14:01:20.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.863063,false]
[327509,25514,"2024-04-15T23:19:18.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.28851357,false]
[327511,9426,"2024-09-03T16:54:58.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.13651504,false]
[327512,4452,"2023-10-19T11:49:07.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",-0.06965302,false]
[327513,8427,"2024-01-19T03:32:10.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.32089302,false]
[327518,93640,"2023-12-31T12:19:45.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.012345029,false]
[327527,23558,"2024-02-07T04:20:50.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.30720043,false]
[327528,108085,"2023-12-06T04:29:38.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.4845463,false]
[327530,80333,"2024-09-17T02:53:08.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.086947426,false]
[327531,104810,"2024-07-14T01:01:43.000","AGENT","I restarted the unit twice but the issue returned this morning.",1,"NONE",0.36319295,false]
[327533,105651,"2024-09-11T17:47:08.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.6333869,false]
[327535,106817,"2024-07-27T05:00:13.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.46142322,false]
[327536,99647,"2024-10-22T01:37:18.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.25924754,false]
[327538,80203,"2023-09-14T07:38:27.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6554747,false]
[327539,37957,"2024-02-13T17:40:06.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.03076847,false]
[327540,83446,"2023-12-15T14:05:43.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.16748093,false]
[327546,16399,"2024-02-20T17:27:10.000","BOT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.33953625,false]
[327547,30493,"2024-04-12T10:01:44.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.08031377,false]
[327550,100779,"2023-11-19T05:07:14.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-1.0,false]
[327552,99178,"2024-01-28T01:29:27.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.06879667,false]
[327555,49039,"2024-06-06T18:13:39.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",-0.11756289,false]
[327556,36293,"2024-01-13T23:31:52.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.39139083,false]
[327557,38421,"2024-08-31T16:34:02.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-1.0,false]
[327561,85060,"2024-04-24T16:37:03.000","INTERNAL","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.7561876,false]
[327563,15838,"2023-11-28T14:43:20.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",2,"NONE",-0.11952122,false]
[327564,15646,"2023-12-15T00:20:29.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.94858605,false]
[327567,87916,"2024-01-27T04:56:37.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"AUTO_REDACTED",0.26370507,false]
[327568,850,"2024-04-21T14:11:01.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.6788695,false]
[327574,64901,"2024-06-10T19:33:25.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.02012777,false]
[327580,18445,"2024-05-20T14:24:25.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.984589,false]
[327585,89012,"2024-03-25T14:16:55.000","AGENT","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[327588,14536,"2024-08-25T18:59:54.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.34416714,false]
[327591,73343,"2024-09-17T07:58:20.000","BOT","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.057830255,false]
[327592,69037,"2024-08-06T04:05:02.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.03146356,false]
[327594,2488,"2023-09-28T20:07:32.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.94993675,false]
[327606,25049,"2024-08-04T01:14:01.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.9127973,false]
[327609,96744,"2024-06-12T11:57:13.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.38683075,false]
[327615,35137,"2024-04-09T13:37:12.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"AUTO_REDACTED",0.04275562,false]
[327617,87899,"2024-09-03T17:09:54.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",1,"NONE",-0.07606917,false]
[327621,108550,"2024-10-17T17:59:03.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.3169201,true]
[327622,20476,"2024-09-30T19:40:14.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.15745986,false]
[327624,101053,"2024-10-25T06:25:28.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",1,"NONE",0.21502474,false]
[327626,69265,"2023-11-18T11:23:34.000","BOT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.14516754,false]
[327629,43260,"2024-12-01T02:42:39.000","INTERNAL","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.35089466,false]
[327630,28929,"2024-01-17T15:20:22.000","AGENT","A technician can arrive during the requested service window.",0,"NONE",0.42082965,false]
[327632,34601,"2024-07-16T05:08:47.000","BOT","A technician can arrive during the requested service window.",0,"NONE",-0.75901043,false]
[327634,93609,"2024-11-23T15:41:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.18466216,false]
[327635,15025,"2024-05-15T14:15:47.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-1.0,false]
[327636,37817,"2024-02-18T05:18:06.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.9271139,false]
[327637,94502,"2023-11-10T21:16:20.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.2123533,false]
[327644,104841,"2024-08-18T22:05:30.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.8107645,false]
[327647,12344,"2024-07-31T00:25:36.000","CUSTOMER","A technician can arrive during the requested service window.",1,"NONE",0.073620945,false]
[327651,41880,"2024-09-27T10:38:08.000","CUSTOMER","A technician can arrive during the requested service window.",0,"NONE",0.14079283,false]
[327652,97122,"2024-10-31T11:42:53.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.6445725,false]
[327653,107755,"2024-10-29T02:15:59.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",-0.43670925,false]
[327655,75605,"2023-10-08T22:20:17.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",-0.42269915,false]
[327656,109590,"2024-07-19T20:22:23.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",2,"NONE",-0.42120737,false]
[327659,47609,"2023-10-17T13:48:18.000","AGENT","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.025143424,false]
[327660,14314,"2023-12-01T05:14:44.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.23224166,false]
[327662,50628,"2023-11-29T17:35:18.000","CUSTOMER","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.012512706,false]
[327664,23272,"2023-07-03T12:34:25.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.22678511,false]
[327665,73982,"2023-09-19T16:37:08.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",-0.33162716,false]
[327670,83647,"2023-12-16T21:26:07.000","BOT","A technician can arrive during the requested service window.",0,"NONE",0.3905287,false]
[327671,98594,"2024-02-01T21:33:39.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.3398712,false]
[327674,43083,"2023-09-10T06:50:14.000","CUSTOMER","Could you confirm when this started and whether the indicator is blinking?",0,"NONE",0.15787354,false]
[327675,79252,"2024-04-26T05:14:09.000","CUSTOMER","I restarted the unit twice but the issue returned this morning.",0,"NONE",0.065249816,true]
[327677,17433,"2023-10-28T19:02:38.000","AGENT","The account has been corrected; the adjustment will appear on the next statement.",0,"NONE",0.30759457,false]
[327678,109339,"2024-01-24T16:21:47.000","AGENT","Internal note: verify entitlement before offering a replacement.",0,"NONE",-0.13554595,false]
[327679,24141,"2024-01-06T09:18:30.000","CUSTOMER","Internal note: verify entitlement before offering a replacement.",0,"NONE",0.17299533,false]