{"columns":[{"name":"conversation_id","type":"int64"},{"name":"started_at","type":"timestamp[us]"},{"name":"first_customer_at","type":"timestamp[us]"},{"name":"decision_at","type":"timestamp[us]"},{"name":"subject","type":"string"},{"name":"channel_code","type":"string"},{"name":"language_code","type":"string"},{"name":"eligible_customer_message_count","type":"int64"},{"name":"opening_customer_text","type":"string"},{"name":"redaction_review_flag","type":"bool"},{"name":"contains_synthetic_pii_flag","type":"bool"},{"name":"urgent_review_flag","type":"bool"}],"n_rows":818,"rows_kept":818,"cut":false,"text_format":"parquet-jsonl-2026-10-02","bounds":{"document_bytes":16777216,"package_text_limit_bytes":33554432,"package_text_slack_bytes":1024,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096,"vector_min":64,"vector_head_fixed":16,"vector_head_variable":64,"kv_value_chars":1048576,"nesting_max":64,"binary_text":true},"cells_cut":0,"cells_bad_utf8":0,"cells_raw":0,"cells_binary":0,"cells_binary_text":0,"cells_vector":0,"n_row_groups":1,"reader":"pyarrow 23.0.1, python 3.13","created_by":"DuckDB version v1.5.5 (build d8cdaa33fd)","schema":{"fields":[{"name":"conversation_id","type":"int64","nullable":true,"metadata":null,"children":null},{"name":"started_at","type":"timestamp[us]","nullable":true,"metadata":null,"children":null},{"name":"first_customer_at","type":"timestamp[us]","nullable":true,"metadata":null,"children":null},{"name":"decision_at","type":"timestamp[us]","nullable":true,"metadata":null,"children":null},{"name":"subject","type":"string","nullable":true,"metadata":null,"children":null},{"name":"channel_code","type":"string","nullable":true,"metadata":null,"children":null},{"name":"language_code","type":"string","nullable":true,"metadata":null,"children":null},{"name":"eligible_customer_message_count","type":"int64","nullable":true,"metadata":null,"children":null},{"name":"opening_customer_text","type":"string","nullable":true,"metadata":null,"children":null},{"name":"redaction_review_flag","type":"bool","nullable":true,"metadata":null,"children":null},{"name":"contains_synthetic_pii_flag","type":"bool","nullable":true,"metadata":null,"children":null},{"name":"urgent_review_flag","type":"bool","nullable":true,"metadata":null,"children":null}],"parquet":"required group field_id=-1 duckdb_schema {\n  optional int64 field_id=-1 conversation_id (Int(bitWidth=64, isSigned=true));\n  optional int64 field_id=-1 started_at (Timestamp(isAdjustedToUTC=false, timeUnit=microseconds, is_from_converted_type=false, force_set_converted_type=false));\n  optional int64 field_id=-1 first_customer_at (Timestamp(isAdjustedToUTC=false, timeUnit=microseconds, is_from_converted_type=false, force_set_converted_type=false));\n  optional int64 field_id=-1 decision_at (Timestamp(isAdjustedToUTC=false, timeUnit=microseconds, is_from_converted_type=false, force_set_converted_type=false));\n  optional binary field_id=-1 subject (String);\n  optional binary field_id=-1 channel_code (String);\n  optional binary field_id=-1 language_code (String);\n  optional int64 field_id=-1 eligible_customer_message_count (Int(bitWidth=64, isSigned=true));\n  optional binary field_id=-1 opening_customer_text (String);\n  optional boolean field_id=-1 redaction_review_flag;\n  optional boolean field_id=-1 contains_synthetic_pii_flag;\n  optional boolean field_id=-1 urgent_review_flag;\n}\n"},"kv_metadata":[]}
[105036,"2024-11-01T00:00:45.000000","2024-11-26T05:00:45.000000","2024-11-26T05:30:45.000000","Replacement part status","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,true,false]
[106498,"2024-11-01T00:45:03.000000","2024-11-29T14:45:03.000000","2024-11-29T15:15:03.000000","Noise after recent maintenance","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[24133,"2024-11-01T01:24:32.000000","2024-11-23T22:24:32.000000","2024-11-23T22:54:32.000000","Device intermittently offline","SMS","es",1,"A technician can arrive during the requested service window.",false,false,false]
[107398,"2024-11-01T01:38:49.000000","2024-11-19T09:38:49.000000","2024-11-19T10:08:49.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[39012,"2024-11-01T05:05:15.000000","2024-11-26T01:05:15.000000","2024-11-26T01:35:15.000000","Noise after recent maintenance","EMAIL","unknown",1,"A technician can arrive during the requested service window.",false,false,false]
[29840,"2024-11-01T07:44:49.000000","2024-11-27T07:44:49.000000","2024-11-27T08:14:49.000000","Device intermittently offline","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[78782,"2024-11-01T08:29:26.000000","2024-11-28T10:29:26.000000","2024-11-28T10:59:26.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[10366,"2024-11-01T08:41:27.000000","2024-11-20T05:41:27.000000","2024-11-20T06:11:27.000000","Device intermittently offline","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[85613,"2024-11-01T09:22:46.000000","2024-11-26T20:22:46.000000","2024-11-26T20:52:46.000000","Temperature reading appears wrong","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[100294,"2024-11-01T10:53:01.000000","2024-11-26T13:53:01.000000","2024-11-26T14:23:01.000000","Noise after recent maintenance","CHAT","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[102333,"2024-11-01T11:14:40.000000","2024-11-21T10:14:40.000000","2024-11-21T10:44:40.000000","Account ownership update","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[22988,"2024-11-01T12:24:23.000000","2024-11-22T20:24:23.000000","2024-11-22T20:54:23.000000","Noise after recent maintenance","CHAT","fr",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[43564,"2024-11-01T12:32:34.000000","2024-11-23T01:32:34.000000","2024-11-23T02:02:34.000000","Mobile application login issue","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[84350,"2024-11-01T12:48:51.000000","2024-11-28T19:48:51.000000","2024-11-28T20:18:51.000000","Noise after recent maintenance","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[61041,"2024-11-01T13:46:21.000000","2024-11-20T02:46:21.000000","2024-11-20T03:16:21.000000","Noise after recent maintenance","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[99016,"2024-11-01T13:53:25.000000","2024-12-02T18:53:25.000000","2024-12-02T19:23:25.000000","Unexpected invoice amount","CHAT","unknown",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[61367,"2024-11-01T14:56:39.000000","2024-12-01T08:56:39.000000","2024-12-01T09:26:39.000000","Mobile application login issue","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[49575,"2024-11-01T15:05:18.000000","2024-12-02T03:05:18.000000","2024-12-02T03:35:18.000000","Installation scheduling question","SMS","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[68263,"2024-11-01T15:08:26.000000","2024-11-18T05:08:26.000000","2024-11-18T05:38:26.000000","Mobile application login issue","SMS","es",1,"A technician can arrive during the requested service window.",false,false,false]
[74539,"2024-11-01T15:14:46.000000","2024-11-18T15:14:46.000000","2024-11-18T15:44:46.000000","Temperature reading appears wrong","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[101926,"2024-11-01T15:54:25.000000","2024-11-27T01:54:25.000000","2024-11-27T02:24:25.000000","Replacement part status","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[7056,"2024-11-01T16:25:14.000000","2024-11-28T02:25:14.000000","2024-11-28T02:55:14.000000","Noise after recent maintenance","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[4941,"2024-11-01T18:41:27.000000","2024-11-19T18:41:27.000000","2024-11-19T19:11:27.000000","Installation scheduling question","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[110108,"2024-11-01T19:10:16.000000","2024-11-18T23:10:16.000000","2024-11-18T23:40:16.000000","Temperature reading appears wrong","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[8604,"2024-11-01T19:20:41.000000","2024-11-19T09:20:41.000000","2024-11-19T09:50:41.000000","Temperature reading appears wrong","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[66632,"2024-11-01T22:53:35.000000","2024-12-02T12:53:35.000000","2024-12-02T13:23:35.000000","Replacement part status","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[28544,"2024-11-01T22:59:48.000000","2024-11-20T08:59:48.000000","2024-11-20T09:29:48.000000","Temperature reading appears wrong","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[106447,"2024-11-01T23:16:26.000000","2024-11-19T20:16:26.000000","2024-11-19T20:46:26.000000","Device intermittently offline","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[87582,"2024-11-02T01:41:00.000000","2024-11-24T14:41:00.000000","2024-11-24T15:11:00.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[78811,"2024-11-02T04:16:27.000000","2024-11-30T08:16:27.000000","2024-11-30T08:46:27.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[77899,"2024-11-02T04:45:31.000000","2024-11-26T09:45:31.000000","2024-11-26T10:15:31.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[81337,"2024-11-02T06:26:57.000000","2024-11-22T12:26:57.000000","2024-11-22T12:56:57.000000","Noise after recent maintenance","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[44716,"2024-11-02T08:01:20.000000","2024-11-19T02:01:20.000000","2024-11-19T02:31:20.000000","Account ownership update","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[50378,"2024-11-02T08:52:32.000000","2024-12-03T04:52:32.000000","2024-12-03T05:22:32.000000","Account ownership update","SMS","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[81343,"2024-11-02T10:31:10.000000","2024-11-27T07:31:10.000000","2024-11-27T08:01:10.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[62408,"2024-11-02T11:04:12.000000","2024-12-02T21:04:12.000000","2024-12-02T21:34:12.000000","Mobile application login issue","VOICE_TRANSCRIPT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",true,false,false]
[111672,"2024-11-02T12:05:36.000000","2024-11-21T17:05:36.000000","2024-11-21T17:35:36.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[54460,"2024-11-02T13:03:06.000000","2024-11-18T11:03:06.000000","2024-11-18T11:33:06.000000","Account ownership update","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[61150,"2024-11-02T13:53:57.000000","2024-11-28T00:53:57.000000","2024-11-28T01:23:57.000000","Replacement part status","SMS","fr",1,"A technician can arrive during the requested service window.",false,false,false]
[65401,"2024-11-02T15:20:44.000000","2024-11-27T01:20:44.000000","2024-11-27T01:50:44.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[11815,"2024-11-02T16:44:27.000000","2024-11-22T13:44:27.000000","2024-11-22T14:14:27.000000","Unexpected invoice amount","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,true]
[78279,"2024-11-02T17:11:38.000000","2024-11-18T21:11:38.000000","2024-11-18T21:41:38.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[60192,"2024-11-02T18:00:50.000000","2024-12-01T01:00:50.000000","2024-12-01T01:30:50.000000","Installation scheduling question","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[19557,"2024-11-02T18:01:20.000000","2024-11-28T07:01:20.000000","2024-11-28T07:31:20.000000","Account ownership update","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[16537,"2024-11-02T18:52:22.000000","2024-11-18T02:52:22.000000","2024-11-18T03:22:22.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[64231,"2024-11-02T19:08:38.000000","2024-11-25T17:08:38.000000","2024-11-25T17:38:38.000000","Installation scheduling question","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[1047,"2024-11-02T20:16:27.000000","2024-11-27T02:16:27.000000","2024-11-27T02:46:27.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[54785,"2024-11-02T23:10:25.000000","2024-12-02T19:10:25.000000","2024-12-02T19:40:25.000000","Temperature reading appears wrong","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[70754,"2024-11-02T23:29:08.000000","2024-11-25T16:29:08.000000","2024-11-25T16:59:08.000000","Noise after recent maintenance","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[7218,"2024-11-03T00:09:54.000000","2024-11-30T12:09:54.000000","2024-11-30T12:39:54.000000","Device intermittently offline","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[37686,"2024-11-03T00:12:27.000000","2024-11-27T09:12:27.000000","2024-11-27T09:42:27.000000","Device intermittently offline","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[87446,"2024-11-03T05:45:03.000000","2024-11-20T22:45:03.000000","2024-11-20T23:15:03.000000","Installation scheduling question","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[88616,"2024-11-03T06:18:54.000000","2024-11-25T11:18:54.000000","2024-11-25T11:48:54.000000","Mobile application login issue","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[45003,"2024-11-03T06:34:19.000000","2024-11-21T20:34:19.000000","2024-11-21T21:04:19.000000","Unexpected invoice amount","EMAIL","fr",1,"A technician can arrive during the requested service window.",false,false,false]
[47958,"2024-11-03T06:53:49.000000","2024-11-21T00:53:49.000000","2024-11-21T01:23:49.000000","Unexpected invoice amount","CHAT","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[3920,"2024-11-03T07:35:01.000000","2024-11-23T15:35:01.000000","2024-11-23T16:05:01.000000","Device intermittently offline","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[106429,"2024-11-03T07:56:17.000000","2024-11-23T07:56:17.000000","2024-11-23T08:26:17.000000","Unexpected invoice amount","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[95176,"2024-11-03T08:25:25.000000","2024-11-25T22:25:25.000000","2024-11-25T22:55:25.000000","Account ownership update","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[47870,"2024-11-03T10:08:38.000000","2024-11-18T21:08:38.000000","2024-11-18T21:38:38.000000","Installation scheduling question","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[61234,"2024-11-03T10:52:08.000000","2024-11-27T21:52:08.000000","2024-11-27T22:22:08.000000","Noise after recent maintenance","EMAIL","fr",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[98453,"2024-11-03T11:57:27.000000","2024-11-24T04:57:27.000000","2024-11-24T05:27:27.000000","Account ownership update","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[77216,"2024-11-03T12:07:58.000000","2024-11-21T01:07:58.000000","2024-11-21T01:37:58.000000","Installation scheduling question","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[91149,"2024-11-03T13:20:00.000000","2024-11-27T08:20:00.000000","2024-11-27T08:50:00.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[57067,"2024-11-03T15:53:49.000000","2024-11-30T20:53:49.000000","2024-11-30T21:23:49.000000","Unexpected invoice amount","CHAT","es",1,"A technician can arrive during the requested service window.",false,false,false]
[64835,"2024-11-03T17:13:54.000000","2024-11-29T15:13:54.000000","2024-11-29T15:43:54.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",true,false,false]
[88170,"2024-11-03T17:15:54.000000","2024-11-25T16:15:54.000000","2024-11-25T16:45:54.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[79788,"2024-11-03T17:38:37.000000","2024-11-19T05:38:37.000000","2024-11-19T06:08:37.000000","Installation scheduling question","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[85988,"2024-11-03T17:41:42.000000","2024-11-18T17:41:42.000000","2024-11-18T18:11:42.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[72850,"2024-11-03T18:45:14.000000","2024-11-20T13:45:14.000000","2024-11-20T14:15:14.000000","Cancel or change service","EMAIL","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[41475,"2024-11-03T19:10:04.000000","2024-11-25T01:10:04.000000","2024-11-25T01:40:04.000000","Installation scheduling question","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[35620,"2024-11-03T19:34:19.000000","2024-11-30T17:34:19.000000","2024-11-30T18:04:19.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[49916,"2024-11-03T19:54:45.000000","2024-11-21T17:54:45.000000","2024-11-21T18:24:45.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[65665,"2024-11-03T21:53:00.000000","2024-11-21T20:53:00.000000","2024-11-21T21:23:00.000000","Temperature reading appears wrong","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[14178,"2024-11-03T23:36:03.000000","2024-11-22T19:36:03.000000","2024-11-22T20:06:03.000000","Noise after recent maintenance","CHAT","fr",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[95348,"2024-11-03T23:36:03.000000","2024-11-28T13:36:03.000000","2024-11-28T14:06:03.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[38729,"2024-11-04T00:43:11.000000","2024-11-19T05:43:11.000000","2024-11-19T06:13:11.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[33444,"2024-11-04T01:30:16.000000","2024-11-22T09:30:16.000000","2024-11-22T10:00:16.000000","Replacement part status","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[79160,"2024-11-04T02:08:38.000000","2024-11-27T18:08:38.000000","2024-11-27T18:38:38.000000","Installation scheduling question","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[31257,"2024-11-04T02:20:10.000000","2024-11-19T07:20:10.000000","2024-11-19T07:50:10.000000","Device intermittently offline","VOICE_TRANSCRIPT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[22683,"2024-11-04T03:02:30.000000","2024-11-24T08:02:30.000000","2024-11-24T08:32:30.000000","Unexpected invoice amount","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[91986,"2024-11-04T03:06:54.000000","2024-11-24T20:06:54.000000","2024-11-24T20:36:54.000000","Account ownership update","CHAT","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[94144,"2024-11-04T04:26:30.000000","2024-11-22T11:26:30.000000","2024-11-22T11:56:30.000000","Cancel or change service","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[104218,"2024-11-04T04:36:40.000000","2024-11-18T15:36:40.000000","2024-11-18T16:06:40.000000","Cancel or change service","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[83516,"2024-11-04T06:40:00.000000","2024-11-23T06:40:00.000000","2024-11-23T07:10:00.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[75007,"2024-11-04T07:18:36.000000","2024-11-21T09:18:36.000000","2024-11-21T09:48:36.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[28364,"2024-11-04T08:22:57.000000","2024-11-30T15:22:57.000000","2024-11-30T15:52:57.000000","Cancel or change service","VOICE_TRANSCRIPT","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[56183,"2024-11-04T12:33:30.000000","2024-11-25T19:33:30.000000","2024-11-25T20:03:30.000000","Account ownership update","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[58152,"2024-11-04T12:38:44.000000","2024-11-19T22:38:44.000000","2024-11-19T23:08:44.000000","Installation scheduling question","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[96765,"2024-11-04T14:42:49.000000","2024-11-18T03:42:49.000000","2024-11-18T04:12:49.000000","Unexpected invoice amount","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[16432,"2024-11-04T16:02:30.000000","2024-11-19T15:02:30.000000","2024-11-19T15:32:30.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","unknown",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[772,"2024-11-04T16:44:13.000000","2024-11-25T14:44:13.000000","2024-11-25T15:14:13.000000","Mobile application login issue","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[96491,"2024-11-04T16:59:35.000000","2024-12-01T17:59:35.000000","2024-12-01T18:29:35.000000","Cancel or change service","EMAIL","fr",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[3076,"2024-11-04T17:00:52.000000","2024-11-27T14:00:52.000000","2024-11-27T14:30:52.000000","Installation scheduling question","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[56281,"2024-11-04T17:56:19.000000","2024-11-18T12:56:19.000000","2024-11-18T13:26:19.000000","Noise after recent maintenance","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,true]
[46789,"2024-11-04T18:17:10.000000","2024-11-18T18:17:10.000000","2024-11-18T18:47:10.000000","Noise after recent maintenance","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[58182,"2024-11-04T19:05:27.000000","2024-11-20T20:05:27.000000","2024-11-20T20:35:27.000000","Replacement part status","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[73517,"2024-11-04T21:04:30.000000","2024-11-30T21:04:30.000000","2024-11-30T21:34:30.000000","Cancel or change service","CHAT","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[52693,"2024-11-04T21:23:52.000000","2024-11-21T21:23:52.000000","2024-11-21T21:53:52.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[23025,"2024-11-04T21:42:13.000000","2024-11-22T16:42:13.000000","2024-11-22T17:12:13.000000","Mobile application login issue","CHAT","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[57841,"2024-11-04T21:48:35.000000","2024-11-22T10:48:35.000000","2024-11-22T11:18:35.000000","Replacement part status","CHAT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[93729,"2024-11-04T22:25:13.000000","2024-12-01T14:25:13.000000","2024-12-01T14:55:13.000000","Account ownership update","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[7436,"2024-11-05T01:54:19.000000","2024-11-27T14:54:19.000000","2024-11-27T15:24:19.000000","Device intermittently offline","CHAT","en",1,"A technician can arrive during the requested service window.",false,true,false]
[39839,"2024-11-05T03:30:29.000000","2024-11-24T20:30:29.000000","2024-11-24T21:00:29.000000","Temperature reading appears wrong","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[82314,"2024-11-05T03:52:07.000000","2024-11-21T06:52:07.000000","2024-11-21T07:22:07.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[109722,"2024-11-05T03:54:02.000000","2024-12-03T07:54:02.000000","2024-12-03T08:20:00.000000","Replacement part status","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[36643,"2024-11-05T03:54:19.000000","2024-11-28T18:54:19.000000","2024-11-28T19:24:19.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[23599,"2024-11-05T04:22:28.000000","2024-12-02T03:22:28.000000","2024-12-02T03:52:28.000000","Cancel or change service","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[70877,"2024-11-05T05:48:23.000000","2024-11-29T18:48:23.000000","2024-11-29T19:18:23.000000","Noise after recent maintenance","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[54954,"2024-11-05T06:05:25.000000","2024-11-27T20:05:25.000000","2024-11-27T20:35:25.000000","Noise after recent maintenance","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[13785,"2024-11-05T06:11:08.000000","2024-11-29T00:11:08.000000","2024-11-29T00:41:08.000000","Replacement part status","VOICE_TRANSCRIPT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[65542,"2024-11-05T06:41:11.000000","2024-11-27T09:41:11.000000","2024-11-27T10:11:11.000000","Noise after recent maintenance","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[92120,"2024-11-05T07:22:15.000000","2024-11-26T22:22:15.000000","2024-11-26T22:52:15.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[102147,"2024-11-05T07:33:30.000000","2024-11-18T04:33:30.000000","2024-11-18T05:03:30.000000","Account ownership update","EMAIL","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[93128,"2024-11-05T08:14:35.000000","2024-11-27T12:14:35.000000","2024-11-27T12:44:35.000000","Installation scheduling question","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[93990,"2024-11-05T08:31:19.000000","2024-11-20T03:31:19.000000","2024-11-20T04:01:19.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[95561,"2024-11-05T09:45:05.000000","2024-11-25T14:45:05.000000","2024-11-25T15:15:05.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[639,"2024-11-05T12:16:54.000000","2024-12-01T23:16:54.000000","2024-12-01T23:46:54.000000","Unexpected invoice amount","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[39518,"2024-11-05T14:23:52.000000","2024-11-18T18:23:52.000000","2024-11-18T18:53:52.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[77241,"2024-11-05T14:50:11.000000","2024-11-29T10:50:11.000000","2024-11-29T11:20:11.000000","Device intermittently offline","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[57374,"2024-11-05T17:33:32.000000","2024-11-22T23:33:32.000000","2024-11-23T00:03:32.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[66707,"2024-11-05T17:50:40.000000","2024-11-21T06:50:40.000000","2024-11-21T07:20:40.000000","Replacement part status","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[84777,"2024-11-05T18:40:37.000000","2024-11-26T08:40:37.000000","2024-11-26T09:10:37.000000","Account ownership update","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[51508,"2024-11-05T19:27:23.000000","2024-11-26T15:27:23.000000","2024-11-26T15:57:23.000000","Cancel or change service","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[11223,"2024-11-05T22:22:15.000000","2024-11-21T21:22:15.000000","2024-11-21T21:52:15.000000","Mobile application login issue","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[74857,"2024-11-05T23:03:00.000000","2024-11-19T22:03:00.000000","2024-11-19T22:33:00.000000","Unexpected invoice amount","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[64987,"2024-11-06T00:36:22.000000","2024-11-22T05:36:22.000000","2024-11-22T06:06:22.000000","Temperature reading appears wrong","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[23018,"2024-11-06T01:10:00.000000","2024-11-21T07:10:00.000000","2024-11-21T07:40:00.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[39444,"2024-11-06T01:42:49.000000","2024-11-30T10:42:49.000000","2024-11-30T11:12:49.000000","Unexpected invoice amount","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[42200,"2024-11-06T03:13:30.000000","2024-11-21T07:13:30.000000","2024-11-21T07:43:30.000000","Replacement part status","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[75804,"2024-11-06T03:35:21.000000","2024-11-24T17:35:21.000000","2024-11-24T18:05:21.000000","Cancel or change service","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[67063,"2024-11-06T05:19:16.000000","2024-11-29T23:19:16.000000","2024-11-29T23:49:16.000000","Unexpected invoice amount","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[53732,"2024-11-06T06:32:15.000000","2024-12-01T16:32:15.000000","2024-12-01T17:02:15.000000","Device intermittently offline","CHAT","es",1,"A technician can arrive during the requested service window.",false,false,false]
[70738,"2024-11-06T06:50:49.000000","2024-11-23T04:50:49.000000","2024-11-23T05:20:49.000000","Device intermittently offline","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[91507,"2024-11-06T09:27:16.000000","2024-11-21T12:27:16.000000","2024-11-21T12:57:16.000000","Account ownership update","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[9859,"2024-11-06T10:15:10.000000","2024-11-23T07:15:10.000000","2024-11-23T07:45:10.000000","Installation scheduling question","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[96905,"2024-11-06T10:46:23.000000","2024-11-19T06:46:23.000000","2024-11-19T07:16:23.000000","Temperature reading appears wrong","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[52461,"2024-11-06T11:10:07.000000","2024-11-20T10:10:07.000000","2024-11-20T10:40:07.000000","Device intermittently offline","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[49409,"2024-11-06T12:16:25.000000","2024-11-18T12:16:25.000000","2024-11-18T12:46:25.000000","Unexpected invoice amount","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[105176,"2024-11-06T12:42:13.000000","2024-12-02T21:42:13.000000","2024-12-02T22:12:13.000000","Mobile application login issue","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[102868,"2024-11-06T13:54:57.000000","2024-11-20T14:54:57.000000","2024-11-20T15:24:57.000000","Installation scheduling question","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[47683,"2024-11-06T13:58:51.000000","2024-11-30T01:58:51.000000","2024-11-30T02:28:51.000000","Installation scheduling question","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[93829,"2024-11-06T14:49:12.000000","2024-11-22T15:49:12.000000","2024-11-22T16:19:12.000000","Temperature reading appears wrong","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[85835,"2024-11-06T18:19:16.000000","2024-11-20T01:19:16.000000","2024-11-20T01:49:16.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[46613,"2024-11-06T18:31:39.000000","2024-11-27T01:31:39.000000","2024-11-27T02:01:39.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",true,false,false]
[79656,"2024-11-06T20:10:50.000000","2024-11-20T08:10:50.000000","2024-11-20T08:40:50.000000","Account ownership update","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[13438,"2024-11-07T00:24:41.000000","2024-11-23T16:24:41.000000","2024-11-23T16:54:41.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[50436,"2024-11-07T00:32:15.000000","2024-11-29T00:32:15.000000","2024-11-29T01:02:15.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[26536,"2024-11-07T00:40:49.000000","2024-11-26T05:40:49.000000","2024-11-26T06:10:49.000000","Installation scheduling question","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[45417,"2024-11-07T01:40:46.000000","2024-11-29T04:40:46.000000","2024-11-29T05:10:46.000000","Temperature reading appears wrong","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[30823,"2024-11-07T02:09:43.000000","2024-11-25T12:09:43.000000","2024-11-25T12:39:43.000000","Installation scheduling question","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[7934,"2024-11-07T02:20:41.000000","2024-11-18T11:20:41.000000","2024-11-18T11:50:41.000000","Temperature reading appears wrong","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[8649,"2024-11-07T04:32:15.000000","2024-11-23T01:32:15.000000","2024-11-23T02:02:15.000000","Device intermittently offline","CHAT","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[93516,"2024-11-07T04:56:23.000000","2024-11-24T23:56:23.000000","2024-11-25T00:26:23.000000","Temperature reading appears wrong","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[65564,"2024-11-07T05:40:36.000000","2024-11-23T18:40:36.000000","2024-11-23T19:10:36.000000","Account ownership update","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[99132,"2024-11-07T06:17:28.000000","2024-11-28T17:17:28.000000","2024-11-28T17:47:28.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[87035,"2024-11-07T06:35:44.000000","2024-12-02T20:35:44.000000","2024-12-02T21:05:44.000000","Account ownership update","EMAIL","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[93406,"2024-11-07T06:49:47.000000","2024-11-21T17:49:47.000000","2024-11-21T18:19:47.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[90211,"2024-11-07T07:30:51.000000","2024-11-26T13:30:51.000000","2024-11-26T14:00:51.000000","Mobile application login issue","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[58958,"2024-11-07T08:14:40.000000","2024-11-28T03:14:40.000000","2024-11-28T03:44:40.000000","Noise after recent maintenance","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[54115,"2024-11-07T09:27:13.000000","2024-11-26T20:27:13.000000","2024-11-26T20:57:13.000000","Replacement part status","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[90717,"2024-11-07T10:10:50.000000","2024-11-26T23:10:50.000000","2024-11-26T23:40:50.000000","Account ownership update","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[74545,"2024-11-07T11:05:39.000000","2024-11-17T21:05:39.000000","2024-11-17T21:35:39.000000","Device intermittently offline","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,true]
[37959,"2024-11-07T11:55:28.000000","2024-11-19T09:55:28.000000","2024-11-19T10:25:28.000000","Account ownership update","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[88702,"2024-11-07T13:06:30.000000","2024-11-26T10:06:30.000000","2024-11-26T10:36:30.000000","Mobile application login issue","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[58990,"2024-11-07T13:08:08.000000","2024-12-01T05:08:08.000000","2024-12-01T05:38:08.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[99512,"2024-11-07T13:10:00.000000","2024-11-22T01:10:00.000000","2024-11-22T01:40:00.000000","Replacement part status","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[8000,"2024-11-07T13:54:02.000000","2024-11-27T02:54:02.000000","2024-11-27T03:24:02.000000","Cancel or change service","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[47159,"2024-11-07T13:56:12.000000","2024-11-22T13:56:12.000000","2024-11-22T14:26:12.000000","Unexpected invoice amount","EMAIL","fr",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[25210,"2024-11-07T15:21:17.000000","2024-11-23T12:21:17.000000","2024-11-23T12:51:17.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[77385,"2024-11-07T17:13:34.000000","2024-11-18T04:13:34.000000","2024-11-18T04:43:34.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[8616,"2024-11-07T17:48:54.000000","2024-11-18T02:48:54.000000","2024-11-18T03:18:54.000000","Unexpected invoice amount","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,true,false]
[74181,"2024-11-07T18:29:12.000000","2024-11-23T23:29:12.000000","2024-11-23T23:59:12.000000","Installation scheduling question","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[614,"2024-11-07T19:42:13.000000","2024-11-23T02:42:13.000000","2024-11-23T03:12:13.000000","Cancel or change service","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[101990,"2024-11-07T22:20:50.000000","2024-11-26T04:20:50.000000","2024-11-26T04:50:50.000000","Mobile application login issue","EMAIL","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,true]
[82913,"2024-11-07T23:04:02.000000","2024-11-24T11:04:02.000000","2024-11-24T11:34:02.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[7612,"2024-11-07T23:56:14.000000","2024-11-22T13:56:14.000000","2024-11-22T14:26:14.000000","Cancel or change service","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[76784,"2024-11-08T00:14:26.000000","2024-11-23T09:14:26.000000","2024-11-23T09:44:26.000000","Noise after recent maintenance","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[68718,"2024-11-08T00:52:16.000000","2024-12-02T17:52:16.000000","2024-12-02T18:22:16.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[83257,"2024-11-08T00:58:44.000000","2024-11-28T03:58:44.000000","2024-11-28T04:28:44.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,true]
[38671,"2024-11-08T01:31:39.000000","2024-11-25T03:31:39.000000","2024-11-25T04:01:39.000000","Temperature reading appears wrong","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[9631,"2024-11-08T02:39:51.000000","2024-11-21T20:39:51.000000","2024-11-21T21:09:51.000000","Replacement part status","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[72590,"2024-11-08T02:58:44.000000","2024-11-29T13:58:44.000000","2024-11-29T14:28:44.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,true]
[107103,"2024-11-08T04:09:42.000000","2024-11-20T18:09:42.000000","2024-11-20T18:39:42.000000","Temperature reading appears wrong","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[90261,"2024-11-08T04:17:36.000000","2024-11-18T19:17:36.000000","2024-11-18T19:47:36.000000","Account ownership update","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[88336,"2024-11-08T06:27:57.000000","2024-11-27T11:27:57.000000","2024-11-27T11:57:57.000000","Replacement part status","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[76639,"2024-11-08T07:00:00.000000","2024-11-19T00:00:00.000000","2024-11-19T00:30:00.000000","Installation scheduling question","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[28657,"2024-11-08T08:28:54.000000","2024-11-22T17:28:54.000000","2024-11-22T17:58:54.000000","Noise after recent maintenance","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[81088,"2024-11-08T10:00:00.000000","2024-11-24T00:00:00.000000","2024-11-24T00:30:00.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[89716,"2024-11-08T10:12:04.000000","2024-11-18T11:12:04.000000","2024-11-18T11:42:04.000000","Device intermittently offline","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[71881,"2024-11-08T10:54:02.000000","2024-11-26T17:54:02.000000","2024-11-26T18:24:02.000000","Cancel or change service","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[67861,"2024-11-08T11:02:31.000000","2024-11-17T20:02:31.000000","2024-11-17T20:32:31.000000","Temperature reading appears wrong","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[27293,"2024-11-08T11:18:55.000000","2024-11-24T12:18:55.000000","2024-11-24T12:48:55.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[65698,"2024-11-08T13:13:23.000000","2024-11-21T11:13:23.000000","2024-11-21T11:43:23.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[59216,"2024-11-08T13:30:15.000000","2024-11-25T15:30:15.000000","2024-11-25T16:00:15.000000","Replacement part status","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[82562,"2024-11-08T13:54:32.000000","2024-11-26T18:54:32.000000","2024-11-26T19:24:32.000000","Mobile application login issue","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[72653,"2024-11-08T14:07:12.000000","2024-11-21T19:07:12.000000","2024-11-21T19:37:12.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[67159,"2024-11-08T14:20:50.000000","2024-12-02T11:20:50.000000","2024-12-02T11:50:50.000000","Mobile application login issue","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,true]
[96082,"2024-11-08T14:39:38.000000","2024-11-20T18:39:38.000000","2024-11-20T19:09:38.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[95196,"2024-11-08T14:39:51.000000","2024-12-01T05:39:51.000000","2024-12-01T06:09:51.000000","Replacement part status","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[9220,"2024-11-08T14:45:11.000000","2024-12-02T04:45:11.000000","2024-12-02T05:15:11.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[9889,"2024-11-08T18:00:56.000000","2024-12-01T10:00:56.000000","2024-12-01T10:30:56.000000","Replacement part status","EMAIL","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[1809,"2024-11-08T18:23:31.000000","2024-11-22T17:23:31.000000","2024-11-22T17:53:31.000000","Unexpected invoice amount","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[37881,"2024-11-08T18:55:28.000000","2024-11-21T04:55:28.000000","2024-11-21T05:25:28.000000","Account ownership update","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[98013,"2024-11-08T19:55:06.000000","2024-11-23T00:55:06.000000","2024-11-23T01:25:06.000000","Cancel or change service","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[45937,"2024-11-08T20:48:12.000000","2024-11-29T19:48:12.000000","2024-11-29T20:18:12.000000","Unexpected invoice amount","SMS","unknown",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[75838,"2024-11-08T20:56:23.000000","2024-11-21T16:56:23.000000","2024-11-21T17:26:23.000000","Temperature reading appears wrong","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[91513,"2024-11-08T21:51:18.000000","2024-12-01T07:51:18.000000","2024-12-01T08:21:18.000000","Noise after recent maintenance","EMAIL","es",1,"A technician can arrive during the requested service window.",false,false,false]
[106589,"2024-11-08T22:28:43.000000","2024-11-20T10:28:43.000000","2024-11-20T10:58:43.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[58155,"2024-11-08T22:37:58.000000","2024-11-24T07:37:58.000000","2024-11-24T08:07:58.000000","Unexpected invoice amount","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[30825,"2024-11-08T22:42:41.000000","2024-11-24T00:42:41.000000","2024-11-24T01:12:41.000000","Cancel or change service","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,true,false]
[101131,"2024-11-08T23:13:23.000000","2024-11-27T01:13:23.000000","2024-11-27T01:43:23.000000","Unexpected invoice amount","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[15056,"2024-11-09T01:05:54.000000","2024-11-23T10:05:54.000000","2024-11-23T10:35:54.000000","Cancel or change service","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[99444,"2024-11-09T03:05:54.000000","2024-11-28T11:05:54.000000","2024-11-28T11:35:54.000000","Cancel or change service","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[91191,"2024-11-09T04:30:15.000000","2024-11-22T03:30:15.000000","2024-11-22T04:00:15.000000","Replacement part status","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[99002,"2024-11-09T05:29:59.000000","2024-11-27T22:29:59.000000","2024-11-27T22:59:59.000000","Noise after recent maintenance","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[101568,"2024-11-09T05:36:22.000000","2024-11-19T04:36:22.000000","2024-11-19T05:06:22.000000","Cancel or change service","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[95210,"2024-11-09T06:54:18.000000","2024-11-21T23:54:18.000000","2024-11-22T00:24:18.000000","Noise after recent maintenance","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[42887,"2024-11-09T06:55:35.000000","2024-11-18T04:55:35.000000","2024-11-18T05:25:35.000000","Replacement part status","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[21168,"2024-11-09T06:56:43.000000","2024-12-01T11:56:43.000000","2024-12-01T12:26:43.000000","Unexpected invoice amount","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[34408,"2024-11-09T08:03:50.000000","2024-11-18T12:03:50.000000","2024-11-18T12:33:50.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[89231,"2024-11-09T08:23:18.000000","2024-11-27T07:23:18.000000","2024-11-27T07:53:18.000000","Installation scheduling question","CHAT","es",1,"A technician can arrive during the requested service window.",false,false,false]
[80402,"2024-11-09T10:00:25.000000","2024-11-29T16:00:25.000000","2024-11-29T16:30:25.000000","Replacement part status","VOICE_TRANSCRIPT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[102734,"2024-11-09T10:07:01.000000","2024-11-20T18:07:01.000000","2024-11-20T18:37:01.000000","Noise after recent maintenance","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[56654,"2024-11-09T10:46:56.000000","2024-11-24T21:46:56.000000","2024-11-24T22:16:56.000000","Mobile application login issue","SMS","fr",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[39512,"2024-11-09T11:34:25.000000","2024-11-19T19:34:25.000000","2024-11-19T20:04:25.000000","Mobile application login issue","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[12944,"2024-11-09T11:40:00.000000","2024-11-21T17:40:00.000000","2024-11-21T18:10:00.000000","Unexpected invoice amount","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[86987,"2024-11-09T14:20:37.000000","2024-11-30T15:20:37.000000","2024-11-30T15:50:37.000000","Device intermittently offline","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[14328,"2024-11-09T15:00:48.000000","2024-12-03T03:00:48.000000","2024-12-03T03:30:48.000000","Installation scheduling question","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[2661,"2024-11-09T15:23:18.000000","2024-11-24T01:23:18.000000","2024-11-24T01:53:18.000000","Installation scheduling question","EMAIL","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[18018,"2024-11-09T15:43:18.000000","2024-11-21T12:43:18.000000","2024-11-21T13:13:18.000000","Noise after recent maintenance","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[55659,"2024-11-09T16:11:39.000000","2024-11-20T01:11:39.000000","2024-11-20T01:41:39.000000","Unexpected invoice amount","CHAT","fr",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[19206,"2024-11-09T17:07:07.000000","2024-11-23T16:07:07.000000","2024-11-23T16:37:07.000000","Replacement part status","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[91732,"2024-11-09T17:28:27.000000","2024-11-26T01:28:27.000000","2024-11-26T01:58:27.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[91939,"2024-11-09T18:42:59.000000","2024-11-28T23:42:59.000000","2024-11-29T00:12:59.000000","Noise after recent maintenance","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[5162,"2024-11-09T19:13:39.000000","2024-11-29T15:13:39.000000","2024-11-29T15:43:39.000000","Unexpected invoice amount","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[60544,"2024-11-09T19:29:06.000000","2024-11-26T23:29:06.000000","2024-11-26T23:59:06.000000","Installation scheduling question","CHAT","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[82356,"2024-11-09T19:29:40.000000","2024-12-01T14:29:40.000000","2024-12-01T14:59:40.000000","Account ownership update","VOICE_TRANSCRIPT","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[30356,"2024-11-09T19:45:53.000000","2024-11-27T17:45:53.000000","2024-11-27T18:15:53.000000","Account ownership update","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[55336,"2024-11-09T23:58:25.000000","2024-12-02T21:58:25.000000","2024-12-02T22:28:25.000000","Device intermittently offline","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[108750,"2024-11-10T00:02:34.000000","2024-11-21T04:02:34.000000","2024-11-21T04:32:34.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[46867,"2024-11-10T00:51:22.000000","2024-11-25T03:51:22.000000","2024-11-25T04:21:22.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[15705,"2024-11-10T01:59:16.000000","2024-11-24T06:59:16.000000","2024-11-24T07:29:16.000000","Installation scheduling question","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[38529,"2024-11-10T02:45:53.000000","2024-12-01T14:45:53.000000","2024-12-01T15:15:53.000000","Account ownership update","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[95133,"2024-11-10T03:31:19.000000","2024-11-29T02:31:19.000000","2024-11-29T03:01:19.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[16090,"2024-11-10T03:45:53.000000","2024-11-22T21:45:53.000000","2024-11-22T22:15:53.000000","Account ownership update","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[16716,"2024-11-10T03:51:33.000000","2024-11-19T21:51:33.000000","2024-11-19T22:21:33.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[31227,"2024-11-10T04:29:09.000000","2024-11-25T21:29:09.000000","2024-11-25T21:59:09.000000","Temperature reading appears wrong","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[35528,"2024-11-10T05:03:12.000000","2024-11-19T22:03:12.000000","2024-11-19T22:33:12.000000","Unexpected invoice amount","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[73935,"2024-11-10T05:28:45.000000","2024-11-19T22:28:45.000000","2024-11-19T22:58:45.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[40854,"2024-11-10T06:04:56.000000","2024-11-26T23:04:56.000000","2024-11-26T23:34:56.000000","Cancel or change service","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[67042,"2024-11-10T06:43:53.000000","2024-11-24T11:43:53.000000","2024-11-24T12:13:53.000000","Temperature reading appears wrong","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[99464,"2024-11-10T07:10:39.000000","2024-11-29T02:10:39.000000","2024-11-29T02:40:39.000000","Account ownership update","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[110896,"2024-11-10T08:11:29.000000","2024-11-22T23:11:29.000000","2024-11-22T23:41:29.000000","Device intermittently offline","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[22729,"2024-11-10T08:34:25.000000","2024-11-29T11:34:25.000000","2024-11-29T12:04:25.000000","Mobile application login issue","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[38565,"2024-11-10T11:20:57.000000","2024-11-26T14:20:57.000000","2024-11-26T14:50:57.000000","Device intermittently offline","CHAT","unknown",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[40350,"2024-11-10T11:56:45.000000","2024-11-27T15:56:45.000000","2024-11-27T16:26:45.000000","Temperature reading appears wrong","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[61371,"2024-11-10T12:37:30.000000","2024-12-01T21:37:30.000000","2024-12-01T22:07:30.000000","Installation scheduling question","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[40031,"2024-11-10T12:43:03.000000","2024-11-27T11:43:03.000000","2024-11-27T12:13:03.000000","Temperature reading appears wrong","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[87087,"2024-11-10T13:32:50.000000","2024-11-19T05:32:50.000000","2024-11-19T06:02:50.000000","Noise after recent maintenance","CHAT","fr",1,"A technician can arrive during the requested service window.",false,false,false]
[41960,"2024-11-10T13:35:29.000000","2024-11-22T15:35:29.000000","2024-11-22T16:05:29.000000","Replacement part status","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[98875,"2024-11-10T16:50:53.000000","2024-11-25T11:50:53.000000","2024-11-25T12:20:53.000000","Cancel or change service","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[16127,"2024-11-10T17:16:34.000000","2024-11-19T23:16:34.000000","2024-11-19T23:46:34.000000","Account ownership update","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[15609,"2024-11-10T19:14:22.000000","2024-12-02T20:14:22.000000","2024-12-02T20:44:22.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[43035,"2024-11-10T19:18:41.000000","2024-11-26T18:18:41.000000","2024-11-26T18:48:41.000000","Temperature reading appears wrong","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[92799,"2024-11-10T19:27:12.000000","2024-11-19T14:27:12.000000","2024-11-19T14:57:12.000000","Unexpected invoice amount","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[100944,"2024-11-10T20:25:08.000000","2024-11-29T10:25:08.000000","2024-11-29T10:55:08.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[104178,"2024-11-11T00:04:14.000000","2024-11-18T14:04:14.000000","2024-11-18T14:34:14.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[37109,"2024-11-11T01:00:30.000000","2024-11-23T08:00:30.000000","2024-11-23T08:30:30.000000","Temperature reading appears wrong","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[74780,"2024-11-11T01:05:39.000000","2024-11-21T14:05:39.000000","2024-11-21T14:35:39.000000","Account ownership update","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",true,false,false]
[39154,"2024-11-11T02:04:57.000000","2024-11-18T14:04:57.000000","2024-11-18T14:34:57.000000","Device intermittently offline","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[76358,"2024-11-11T02:06:46.000000","2024-11-26T03:06:46.000000","2024-11-26T03:36:46.000000","Replacement part status","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[69459,"2024-11-11T04:26:47.000000","2024-11-22T16:26:47.000000","2024-11-22T16:56:47.000000","Device intermittently offline","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[44414,"2024-11-11T05:00:31.000000","2024-11-21T18:00:31.000000","2024-11-21T18:30:31.000000","Noise after recent maintenance","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[51428,"2024-11-11T06:14:11.000000","2024-11-20T18:14:11.000000","2024-11-20T18:44:11.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[32418,"2024-11-11T06:24:34.000000","2024-11-25T08:24:34.000000","2024-11-25T08:54:34.000000","Noise after recent maintenance","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[95229,"2024-11-11T07:26:44.000000","2024-11-24T02:26:44.000000","2024-11-24T02:56:44.000000","Cancel or change service","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[100940,"2024-11-11T09:59:26.000000","2024-12-03T07:59:26.000000","2024-12-03T08:20:00.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[61267,"2024-11-11T10:14:22.000000","2024-11-29T11:14:22.000000","2024-11-29T11:44:22.000000","Replacement part status","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[87538,"2024-11-11T11:25:13.000000","2024-11-29T16:25:13.000000","2024-11-29T16:55:13.000000","Account ownership update","EMAIL","en",1,"A technician can arrive during the requested service window.",true,false,false]
[104886,"2024-11-11T11:45:43.000000","2024-11-22T04:45:43.000000","2024-11-22T05:15:43.000000","Replacement part status","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[99717,"2024-11-11T12:04:25.000000","2024-11-18T05:04:25.000000","2024-11-18T05:34:25.000000","Mobile application login issue","CHAT","fr",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[52940,"2024-11-11T13:28:18.000000","2024-12-01T04:28:18.000000","2024-12-01T04:58:18.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[58393,"2024-11-11T13:33:18.000000","2024-11-19T07:33:18.000000","2024-11-19T08:03:18.000000","Device intermittently offline","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[102355,"2024-11-11T13:37:51.000000","2024-11-29T20:37:51.000000","2024-11-29T21:07:51.000000","Temperature reading appears wrong","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[40898,"2024-11-11T13:39:12.000000","2024-11-18T00:39:12.000000","2024-11-18T01:09:12.000000","Installation scheduling question","SMS","fr",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[53791,"2024-11-11T14:03:54.000000","2024-11-22T08:03:54.000000","2024-11-22T08:33:54.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","unknown",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[29702,"2024-11-11T14:13:19.000000","2024-11-21T13:13:19.000000","2024-11-21T13:43:19.000000","Device intermittently offline","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",true,false,false]
[51445,"2024-11-11T15:02:47.000000","2024-11-18T21:02:47.000000","2024-11-18T21:32:47.000000","Noise after recent maintenance","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[11049,"2024-11-11T15:07:59.000000","2024-11-21T07:07:59.000000","2024-11-21T07:37:59.000000","Noise after recent maintenance","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[71539,"2024-11-11T15:28:53.000000","2024-11-30T07:28:53.000000","2024-11-30T07:58:53.000000","Temperature reading appears wrong","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[2184,"2024-11-11T16:44:02.000000","2024-11-21T06:44:02.000000","2024-11-21T07:14:02.000000","Cancel or change service","VOICE_TRANSCRIPT","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[48301,"2024-11-11T17:03:36.000000","2024-11-18T12:03:36.000000","2024-11-18T12:33:36.000000","Mobile application login issue","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[110470,"2024-11-11T17:25:13.000000","2024-11-28T02:25:13.000000","2024-11-28T02:55:13.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[81065,"2024-11-11T18:55:32.000000","2024-11-25T08:55:32.000000","2024-11-25T09:25:32.000000","Replacement part status","VOICE_TRANSCRIPT","es",1,"A technician can arrive during the requested service window.",false,false,false]
[12511,"2024-11-11T19:01:50.000000","2024-11-24T10:01:50.000000","2024-11-24T10:31:50.000000","Device intermittently offline","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[78700,"2024-11-11T20:56:46.000000","2024-11-23T09:56:46.000000","2024-11-23T10:26:46.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[29493,"2024-11-11T20:56:58.000000","2024-11-26T21:56:58.000000","2024-11-26T22:26:58.000000","Temperature reading appears wrong","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[98716,"2024-11-11T21:54:55.000000","2024-11-19T22:54:55.000000","2024-11-19T23:24:55.000000","Account ownership update","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[12102,"2024-11-11T22:03:36.000000","2024-11-19T22:03:36.000000","2024-11-19T22:33:36.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[19398,"2024-11-11T22:51:34.000000","2024-11-18T18:51:34.000000","2024-11-18T19:21:34.000000","Noise after recent maintenance","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[25467,"2024-11-11T23:19:30.000000","2024-11-22T06:19:30.000000","2024-11-22T06:49:30.000000","Installation scheduling question","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[9502,"2024-11-11T23:24:30.000000","2024-12-02T18:24:30.000000","2024-12-02T18:54:30.000000","Replacement part status","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[30425,"2024-11-11T23:35:16.000000","2024-11-27T20:35:16.000000","2024-11-27T21:05:16.000000","Cancel or change service","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[46096,"2024-11-12T00:46:26.000000","2024-11-23T08:46:26.000000","2024-11-23T09:16:26.000000","Replacement part status","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[29286,"2024-11-12T01:34:52.000000","2024-11-25T05:34:52.000000","2024-11-25T06:04:52.000000","Unexpected invoice amount","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[71082,"2024-11-12T01:59:26.000000","2024-11-27T03:59:26.000000","2024-11-27T04:29:26.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[69878,"2024-11-12T02:43:55.000000","2024-11-25T21:43:55.000000","2024-11-25T22:13:55.000000","Noise after recent maintenance","EMAIL","es",1,"A technician can arrive during the requested service window.",false,false,false]
[87351,"2024-11-12T02:58:56.000000","2024-11-25T09:58:56.000000","2024-11-25T10:28:56.000000","Device intermittently offline","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[24587,"2024-11-12T03:26:09.000000","2024-11-26T03:26:09.000000","2024-11-26T03:56:09.000000","Mobile application login issue","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[55049,"2024-11-12T05:58:54.000000","2024-11-28T15:58:54.000000","2024-11-28T16:28:54.000000","Temperature reading appears wrong","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[31954,"2024-11-12T06:29:48.000000","2024-11-28T03:29:48.000000","2024-11-28T03:59:48.000000","Noise after recent maintenance","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[8894,"2024-11-12T06:44:19.000000","2024-11-28T06:44:19.000000","2024-11-28T07:14:19.000000","Temperature reading appears wrong","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[30730,"2024-11-12T07:24:56.000000","2024-11-19T21:24:56.000000","2024-11-19T21:54:56.000000","Account ownership update","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[90439,"2024-11-12T08:08:24.000000","2024-12-02T19:08:24.000000","2024-12-02T19:38:24.000000","Noise after recent maintenance","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[88715,"2024-11-12T09:10:23.000000","2024-11-29T18:10:23.000000","2024-11-29T18:40:23.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[43361,"2024-11-12T09:35:13.000000","2024-12-01T09:35:13.000000","2024-12-01T10:05:13.000000","Mobile application login issue","VOICE_TRANSCRIPT","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,true,false]
[3680,"2024-11-12T10:45:47.000000","2024-11-17T22:45:47.000000","2024-11-17T23:15:47.000000","Replacement part status","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[82753,"2024-11-12T10:47:51.000000","2024-11-21T11:47:51.000000","2024-11-21T12:17:51.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[80684,"2024-11-12T11:16:42.000000","2024-11-24T23:16:42.000000","2024-11-24T23:46:42.000000","Temperature reading appears wrong","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[87337,"2024-11-12T11:43:05.000000","2024-11-25T19:43:05.000000","2024-11-25T20:13:05.000000","Noise after recent maintenance","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[107062,"2024-11-12T14:04:08.000000","2024-11-23T00:04:08.000000","2024-11-23T00:34:08.000000","Installation scheduling question","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[23760,"2024-11-12T14:38:30.000000","2024-11-26T11:38:30.000000","2024-11-26T12:08:30.000000","Device intermittently offline","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[32036,"2024-11-12T14:40:58.000000","2024-11-20T20:40:58.000000","2024-11-20T21:10:58.000000","Replacement part status","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[93376,"2024-11-12T16:13:21.000000","2024-11-20T09:13:21.000000","2024-11-20T09:43:21.000000","Replacement part status","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[10764,"2024-11-12T17:13:20.000000","2024-12-02T22:13:20.000000","2024-12-02T22:43:20.000000","Installation scheduling question","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[41424,"2024-11-12T18:14:26.000000","2024-11-21T00:14:26.000000","2024-11-21T00:44:26.000000","Replacement part status","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[71348,"2024-11-12T20:02:36.000000","2024-11-27T13:02:36.000000","2024-11-27T13:32:36.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[42333,"2024-11-12T20:06:43.000000","2024-11-27T21:06:43.000000","2024-11-27T21:36:43.000000","Account ownership update","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",true,false,false]
[103763,"2024-11-12T20:47:32.000000","2024-11-24T19:47:32.000000","2024-11-24T20:17:32.000000","Noise after recent maintenance","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[91436,"2024-11-12T21:04:08.000000","2024-12-01T22:04:08.000000","2024-12-01T22:34:08.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[107061,"2024-11-12T21:27:04.000000","2024-11-29T22:27:04.000000","2024-11-29T22:57:04.000000","Replacement part status","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[53497,"2024-11-12T22:16:39.000000","2024-11-27T19:16:39.000000","2024-11-27T19:46:39.000000","Temperature reading appears wrong","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[13825,"2024-11-12T22:54:32.000000","2024-12-01T02:54:32.000000","2024-12-01T03:24:32.000000","Temperature reading appears wrong","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[43758,"2024-11-13T01:19:22.000000","2024-12-02T18:19:22.000000","2024-12-02T18:49:22.000000","Installation scheduling question","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[90410,"2024-11-13T01:20:28.000000","2024-11-26T01:20:28.000000","2024-11-26T01:50:28.000000","Cancel or change service","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[76561,"2024-11-13T02:19:30.000000","2024-12-01T01:19:30.000000","2024-12-01T01:49:30.000000","Installation scheduling question","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[101431,"2024-11-13T03:37:15.000000","2024-11-18T02:37:15.000000","2024-11-18T03:07:15.000000","Temperature reading appears wrong","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[39917,"2024-11-13T03:44:04.000000","2024-11-30T14:44:04.000000","2024-11-30T15:14:04.000000","Account ownership update","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[67072,"2024-11-13T04:40:53.000000","2024-11-26T22:40:53.000000","2024-11-26T23:10:53.000000","Replacement part status","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[37411,"2024-11-13T04:55:32.000000","2024-11-26T05:55:32.000000","2024-11-26T06:25:32.000000","Replacement part status","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[23536,"2024-11-13T04:56:58.000000","2024-11-18T17:56:58.000000","2024-11-18T18:26:58.000000","Temperature reading appears wrong","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[35744,"2024-11-13T05:02:24.000000","2024-11-19T06:02:24.000000","2024-11-19T06:32:24.000000","Temperature reading appears wrong","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[93052,"2024-11-13T05:04:27.000000","2024-11-26T19:04:27.000000","2024-11-26T19:34:27.000000","Account ownership update","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[39117,"2024-11-13T05:06:18.000000","2024-11-27T05:06:18.000000","2024-11-27T05:36:18.000000","Temperature reading appears wrong","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[101433,"2024-11-13T05:13:20.000000","2024-11-25T14:13:20.000000","2024-11-25T14:43:20.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,true,false]
[49398,"2024-11-13T06:07:20.000000","2024-11-26T00:07:20.000000","2024-11-26T00:37:20.000000","Account ownership update","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[103604,"2024-11-13T06:56:58.000000","2024-11-25T06:56:58.000000","2024-11-25T07:26:58.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[36347,"2024-11-13T08:48:57.000000","2024-11-23T07:48:57.000000","2024-11-23T08:18:57.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[63080,"2024-11-13T10:03:27.000000","2024-11-26T19:03:27.000000","2024-11-26T19:33:27.000000","Temperature reading appears wrong","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[73167,"2024-11-13T12:07:30.000000","2024-11-29T12:07:30.000000","2024-11-29T12:37:30.000000","Temperature reading appears wrong","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[33336,"2024-11-13T13:49:54.000000","2024-11-20T21:49:54.000000","2024-11-20T22:19:54.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[21217,"2024-11-13T14:41:22.000000","2024-11-26T08:41:22.000000","2024-11-26T09:11:22.000000","Replacement part status","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[60911,"2024-11-13T15:12:37.000000","2024-11-25T01:12:37.000000","2024-11-25T01:42:37.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","fr",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[44127,"2024-11-13T16:13:01.000000","2024-11-21T17:13:01.000000","2024-11-21T17:43:01.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[59351,"2024-11-13T18:10:35.000000","2024-11-26T09:10:35.000000","2024-11-26T09:40:35.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[26809,"2024-11-13T19:44:04.000000","2024-12-03T01:44:04.000000","2024-12-03T02:14:04.000000","Account ownership update","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[15131,"2024-11-13T19:53:02.000000","2024-11-30T21:53:02.000000","2024-11-30T22:23:02.000000","Mobile application login issue","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[29600,"2024-11-13T20:40:58.000000","2024-11-21T23:40:58.000000","2024-11-22T00:10:58.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[5269,"2024-11-13T22:08:24.000000","2024-11-24T20:08:24.000000","2024-11-24T20:38:24.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[42833,"2024-11-13T22:38:02.000000","2024-11-23T15:38:02.000000","2024-11-23T16:08:02.000000","Temperature reading appears wrong","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[55093,"2024-11-14T00:02:11.000000","2024-12-01T13:02:11.000000","2024-12-01T13:32:11.000000","Unexpected invoice amount","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[105380,"2024-11-14T00:29:20.000000","2024-11-25T05:29:20.000000","2024-11-25T05:59:20.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[74098,"2024-11-14T01:03:03.000000","2024-11-20T13:03:03.000000","2024-11-20T13:33:03.000000","Cancel or change service","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[22006,"2024-11-14T01:22:00.000000","2024-11-19T17:22:00.000000","2024-11-19T17:52:00.000000","Account ownership update","VOICE_TRANSCRIPT","es",1,"A technician can arrive during the requested service window.",false,false,true]
[41202,"2024-11-14T01:48:57.000000","2024-11-23T05:48:57.000000","2024-11-23T06:18:57.000000","Temperature reading appears wrong","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[18909,"2024-11-14T02:01:50.000000","2024-11-20T10:01:50.000000","2024-11-20T10:31:50.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[109705,"2024-11-14T02:11:23.000000","2024-11-18T09:11:23.000000","2024-11-18T09:41:23.000000","Account ownership update","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,true]
[55009,"2024-11-14T03:22:25.000000","2024-11-19T05:22:25.000000","2024-11-19T05:52:25.000000","Installation scheduling question","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[88321,"2024-11-14T05:21:36.000000","2024-11-26T23:21:36.000000","2024-11-26T23:51:36.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[31471,"2024-11-14T05:31:53.000000","2024-11-23T12:31:53.000000","2024-11-23T13:01:53.000000","Temperature reading appears wrong","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[11160,"2024-11-14T05:37:02.000000","2024-11-19T17:37:02.000000","2024-11-19T18:07:02.000000","Account ownership update","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[82316,"2024-11-14T05:52:40.000000","2024-11-29T11:52:40.000000","2024-11-29T12:22:40.000000","Unexpected invoice amount","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[3872,"2024-11-14T06:18:15.000000","2024-11-25T03:18:15.000000","2024-11-25T03:48:15.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[103747,"2024-11-14T07:03:29.000000","2024-11-26T05:03:29.000000","2024-11-26T05:33:29.000000","Noise after recent maintenance","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[62994,"2024-11-14T10:09:19.000000","2024-12-02T00:09:19.000000","2024-12-02T00:39:19.000000","Temperature reading appears wrong","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[74837,"2024-11-14T10:36:14.000000","2024-12-02T11:36:14.000000","2024-12-02T12:06:14.000000","Installation scheduling question","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[69916,"2024-11-14T10:45:04.000000","2024-11-20T23:45:04.000000","2024-11-21T00:15:04.000000","Unexpected invoice amount","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[82796,"2024-11-14T11:15:25.000000","2024-11-22T22:15:25.000000","2024-11-22T22:45:25.000000","Device intermittently offline","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,true]
[22242,"2024-11-14T13:35:40.000000","2024-11-30T17:35:40.000000","2024-11-30T18:05:40.000000","Mobile application login issue","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[44289,"2024-11-14T13:43:35.000000","2024-11-25T13:43:35.000000","2024-11-25T14:13:35.000000","Account ownership update","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[77672,"2024-11-14T16:04:12.000000","2024-11-28T13:04:12.000000","2024-11-28T13:34:12.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[38126,"2024-11-14T16:15:03.000000","2024-11-20T12:15:03.000000","2024-11-20T12:45:03.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[14517,"2024-11-14T17:03:14.000000","2024-11-18T05:03:14.000000","2024-11-18T05:33:14.000000","Installation scheduling question","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[63751,"2024-11-14T17:03:29.000000","2024-11-22T07:03:29.000000","2024-11-22T07:33:29.000000","Noise after recent maintenance","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[26576,"2024-11-14T17:06:30.000000","2024-12-02T15:06:30.000000","2024-12-02T15:36:30.000000","Installation scheduling question","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,true,false]
[85432,"2024-11-14T17:33:01.000000","2024-11-21T22:33:01.000000","2024-11-21T23:03:01.000000","Temperature reading appears wrong","EMAIL","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[25058,"2024-11-14T18:18:43.000000","2024-11-20T07:18:43.000000","2024-11-20T07:48:43.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[104676,"2024-11-14T19:07:27.000000","2024-11-25T15:07:27.000000","2024-11-25T15:37:27.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[55712,"2024-11-14T19:12:19.000000","2024-11-21T13:12:19.000000","2024-11-21T13:42:19.000000","Unexpected invoice amount","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[52830,"2024-11-14T19:52:07.000000","2024-11-22T06:52:07.000000","2024-11-22T07:22:07.000000","Device intermittently offline","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[18430,"2024-11-14T21:03:03.000000","2024-11-20T11:03:03.000000","2024-11-20T11:33:03.000000","Unexpected invoice amount","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[60922,"2024-11-14T21:06:17.000000","2024-11-18T12:06:17.000000","2024-11-18T12:36:17.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[19045,"2024-11-14T21:08:43.000000","2024-11-26T19:08:43.000000","2024-11-26T19:38:43.000000","Cancel or change service","VOICE_TRANSCRIPT","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[24082,"2024-11-14T21:32:57.000000","2024-11-21T18:32:57.000000","2024-11-21T19:02:57.000000","Unexpected invoice amount","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[97345,"2024-11-14T22:30:58.000000","2024-12-01T23:30:58.000000","2024-12-02T00:00:58.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[56812,"2024-11-14T22:31:48.000000","2024-11-17T19:31:48.000000","2024-11-17T20:01:48.000000","Temperature reading appears wrong","SMS","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[69879,"2024-11-14T22:44:33.000000","2024-11-18T17:44:33.000000","2024-11-18T18:14:33.000000","Temperature reading appears wrong","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[35200,"2024-11-14T23:08:44.000000","2024-11-27T03:08:44.000000","2024-11-27T03:38:44.000000","Installation scheduling question","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[105410,"2024-11-14T23:54:54.000000","2024-11-29T21:54:54.000000","2024-11-29T22:24:54.000000","Replacement part status","SMS","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,true]
[69520,"2024-11-15T01:15:34.000000","2024-11-24T18:15:34.000000","2024-11-24T18:45:34.000000","Mobile application login issue","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[26857,"2024-11-15T01:36:14.000000","2024-11-23T14:36:14.000000","2024-11-23T15:06:14.000000","Installation scheduling question","VOICE_TRANSCRIPT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[85969,"2024-11-15T01:47:46.000000","2024-11-22T02:47:46.000000","2024-11-22T03:17:46.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[49131,"2024-11-15T03:49:26.000000","2024-11-18T10:49:26.000000","2024-11-18T11:19:26.000000","Replacement part status","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[57858,"2024-11-15T05:44:51.000000","2024-12-02T23:44:51.000000","2024-12-03T00:14:51.000000","Noise after recent maintenance","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[397,"2024-11-15T06:38:03.000000","2024-11-22T02:38:03.000000","2024-11-22T03:08:03.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[11143,"2024-11-15T07:32:37.000000","2024-11-20T07:32:37.000000","2024-11-20T08:02:37.000000","Temperature reading appears wrong","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[48260,"2024-11-15T07:53:31.000000","2024-11-29T23:53:31.000000","2024-11-30T00:23:31.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","es",1,"A technician can arrive during the requested service window.",false,false,false]
[86555,"2024-11-15T08:03:14.000000","2024-11-23T21:03:14.000000","2024-11-23T21:33:14.000000","Installation scheduling question","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[34079,"2024-11-15T10:25:28.000000","2024-11-27T17:25:28.000000","2024-11-27T17:55:28.000000","Installation scheduling question","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[19527,"2024-11-15T10:59:40.000000","2024-12-01T01:59:40.000000","2024-12-01T02:29:40.000000","Unexpected invoice amount","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[101393,"2024-11-15T11:40:07.000000","2024-11-26T00:40:07.000000","2024-11-26T01:10:07.000000","Unexpected invoice amount","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[90595,"2024-11-15T13:14:04.000000","2024-11-27T04:14:04.000000","2024-11-27T04:44:04.000000","Mobile application login issue","EMAIL","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[19917,"2024-11-15T14:10:08.000000","2024-12-02T23:10:08.000000","2024-12-02T23:40:08.000000","Noise after recent maintenance","EMAIL","fr",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[82413,"2024-11-15T14:12:10.000000","2024-11-20T08:12:10.000000","2024-11-20T08:42:10.000000","Replacement part status","CHAT","es",1,"A technician can arrive during the requested service window.",false,false,false]
[83189,"2024-11-15T14:24:44.000000","2024-11-26T12:24:44.000000","2024-11-26T12:54:44.000000","Installation scheduling question","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[54401,"2024-11-15T14:33:52.000000","2024-11-28T12:33:52.000000","2024-11-28T13:03:52.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[84164,"2024-11-15T16:26:11.000000","2024-12-01T20:26:11.000000","2024-12-01T20:56:11.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[59821,"2024-11-15T16:55:45.000000","2024-12-03T06:55:45.000000","2024-12-03T07:25:45.000000","Temperature reading appears wrong","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[98240,"2024-11-15T16:59:35.000000","2024-11-25T11:59:35.000000","2024-11-25T12:29:35.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[83974,"2024-11-15T17:49:42.000000","2024-11-29T18:49:42.000000","2024-11-29T19:19:42.000000","Noise after recent maintenance","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[34243,"2024-11-15T18:32:57.000000","2024-11-20T20:32:57.000000","2024-11-20T21:02:57.000000","Unexpected invoice amount","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[60945,"2024-11-15T19:36:27.000000","2024-11-24T04:36:27.000000","2024-11-24T05:06:27.000000","Replacement part status","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[59057,"2024-11-15T20:51:31.000000","2024-11-19T10:51:31.000000","2024-11-19T11:21:31.000000","Cancel or change service","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[41913,"2024-11-15T21:15:41.000000","2024-11-22T14:15:41.000000","2024-11-22T14:45:41.000000","Noise after recent maintenance","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[76234,"2024-11-15T22:58:23.000000","2024-11-28T09:58:23.000000","2024-11-28T10:28:23.000000","Installation scheduling question","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,true]
[95488,"2024-11-15T23:10:10.000000","2024-11-29T03:10:10.000000","2024-11-29T03:40:10.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[13916,"2024-11-15T23:10:11.000000","2024-11-22T16:10:11.000000","2024-11-22T16:40:11.000000","Replacement part status","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[41876,"2024-11-15T23:19:05.000000","2024-11-25T07:19:05.000000","2024-11-25T07:49:05.000000","Unexpected invoice amount","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[17104,"2024-11-15T23:34:17.000000","2024-12-01T14:34:17.000000","2024-12-01T15:04:17.000000","Noise after recent maintenance","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[96623,"2024-11-16T00:09:30.000000","2024-12-02T23:09:30.000000","2024-12-02T23:39:30.000000","Mobile application login issue","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[98283,"2024-11-16T01:12:31.000000","2024-11-29T21:12:31.000000","2024-11-29T21:42:31.000000","Cancel or change service","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[11116,"2024-11-16T01:24:57.000000","2024-11-18T14:24:57.000000","2024-11-18T14:54:57.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[6552,"2024-11-16T01:49:12.000000","2024-11-26T08:49:12.000000","2024-11-26T09:19:12.000000","Temperature reading appears wrong","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[81808,"2024-11-16T02:21:04.000000","2024-11-21T18:21:04.000000","2024-11-21T18:51:04.000000","Mobile application login issue","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[8095,"2024-11-16T03:09:50.000000","2024-11-23T00:09:50.000000","2024-11-23T00:39:50.000000","Device intermittently offline","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[26690,"2024-11-16T03:23:07.000000","2024-11-21T06:23:07.000000","2024-11-21T06:53:07.000000","Device intermittently offline","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[83995,"2024-11-16T03:44:03.000000","2024-11-24T10:44:03.000000","2024-11-24T11:14:03.000000","Installation scheduling question","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[10967,"2024-11-16T04:06:56.000000","2024-11-25T21:06:56.000000","2024-11-25T21:36:56.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[80687,"2024-11-16T04:33:06.000000","2024-11-24T20:33:06.000000","2024-11-24T21:03:06.000000","Temperature reading appears wrong","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[94415,"2024-11-16T05:16:35.000000","2024-11-28T20:16:35.000000","2024-11-28T20:46:35.000000","Temperature reading appears wrong","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[48220,"2024-11-16T05:29:34.000000","2024-11-18T13:29:34.000000","2024-11-18T13:59:34.000000","Noise after recent maintenance","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[61260,"2024-11-16T05:42:31.000000","2024-11-28T06:42:31.000000","2024-11-28T07:12:31.000000","Mobile application login issue","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[49611,"2024-11-16T05:51:35.000000","2024-11-19T00:51:35.000000","2024-11-19T01:21:35.000000","Device intermittently offline","VOICE_TRANSCRIPT","fr",1,"A technician can arrive during the requested service window.",false,false,false]
[101365,"2024-11-16T06:10:24.000000","2024-12-02T08:10:24.000000","2024-12-02T08:40:24.000000","Replacement part status","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[38875,"2024-11-16T07:09:30.000000","2024-11-29T03:09:30.000000","2024-11-29T03:39:30.000000","Mobile application login issue","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[99416,"2024-11-16T07:39:26.000000","2024-11-23T13:39:26.000000","2024-11-23T14:09:26.000000","Replacement part status","EMAIL","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[19397,"2024-11-16T08:32:42.000000","2024-12-02T22:32:42.000000","2024-12-02T23:02:42.000000","Installation scheduling question","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[29000,"2024-11-16T08:35:40.000000","2024-11-21T14:35:40.000000","2024-11-21T15:05:40.000000","Mobile application login issue","CHAT","es",1,"A technician can arrive during the requested service window.",false,false,false]
[75215,"2024-11-16T09:09:50.000000","2024-11-29T19:09:50.000000","2024-11-29T19:39:50.000000","Device intermittently offline","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[98933,"2024-11-16T10:06:05.000000","2024-11-18T14:06:05.000000","2024-11-18T14:36:05.000000","Device intermittently offline","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[100338,"2024-11-16T10:39:52.000000","2024-11-30T02:39:52.000000","2024-11-30T03:09:52.000000","Account ownership update","CHAT","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[111638,"2024-11-16T11:43:20.000000","2024-11-19T16:43:20.000000","2024-11-19T17:13:20.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[103154,"2024-11-16T11:58:54.000000","2024-11-24T22:58:54.000000","2024-11-24T23:28:54.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[14823,"2024-11-16T12:52:07.000000","2024-11-21T11:52:07.000000","2024-11-21T12:22:07.000000","Device intermittently offline","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[1721,"2024-11-16T16:30:54.000000","2024-11-19T21:30:54.000000","2024-11-19T22:00:54.000000","Unexpected invoice amount","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[94828,"2024-11-16T17:11:55.000000","2024-12-01T08:11:55.000000","2024-12-01T08:41:55.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[92004,"2024-11-16T17:25:00.000000","2024-11-27T22:25:00.000000","2024-11-27T22:55:00.000000","Unexpected invoice amount","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[103795,"2024-11-16T17:42:21.000000","2024-11-18T11:42:21.000000","2024-11-18T12:12:21.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[25232,"2024-11-16T17:51:48.000000","2024-11-24T03:51:48.000000","2024-11-24T04:21:48.000000","Device intermittently offline","EMAIL","fr",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[54053,"2024-11-16T19:28:33.000000","2024-11-23T12:28:33.000000","2024-11-23T12:58:33.000000","Unexpected invoice amount","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[13185,"2024-11-16T20:51:31.000000","2024-11-17T23:51:31.000000","2024-11-18T00:21:31.000000","Cancel or change service","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[83449,"2024-11-16T20:52:21.000000","2024-12-01T13:52:21.000000","2024-12-01T14:22:21.000000","Device intermittently offline","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[78272,"2024-11-16T22:43:12.000000","2024-11-24T06:43:12.000000","2024-11-24T07:13:12.000000","Installation scheduling question","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[25310,"2024-11-16T23:56:52.000000","2024-12-01T11:56:52.000000","2024-12-01T12:26:52.000000","Cancel or change service","CHAT","fr",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[14209,"2024-11-17T03:39:37.000000","2024-11-25T22:39:37.000000","2024-11-25T23:09:37.000000","Noise after recent maintenance","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[35014,"2024-11-17T04:02:48.000000","2024-11-20T05:02:48.000000","2024-11-20T05:32:48.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[106788,"2024-11-17T04:37:06.000000","2024-11-27T04:37:06.000000","2024-11-27T05:07:06.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[56713,"2024-11-17T05:21:25.000000","2024-11-28T04:21:25.000000","2024-11-28T04:51:25.000000","Mobile application login issue","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[33453,"2024-11-17T05:57:27.000000","2024-11-29T00:57:27.000000","2024-11-29T01:27:27.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[109183,"2024-11-17T07:07:02.000000","2024-11-30T18:07:02.000000","2024-11-30T18:37:02.000000","Device intermittently offline","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[98706,"2024-11-17T08:54:25.000000","2024-11-21T19:54:25.000000","2024-11-21T20:24:25.000000","Noise after recent maintenance","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[103128,"2024-11-17T09:18:17.000000","2024-11-19T11:18:17.000000","2024-11-19T11:48:17.000000","Noise after recent maintenance","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[79862,"2024-11-17T09:36:40.000000","2024-11-25T14:36:40.000000","2024-11-25T15:06:40.000000","Device intermittently offline","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[86967,"2024-11-17T11:34:53.000000","2024-11-23T10:34:53.000000","2024-11-23T11:04:53.000000","Replacement part status","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[37693,"2024-11-17T12:22:43.000000","2024-11-18T02:22:43.000000","2024-11-18T02:52:43.000000","Temperature reading appears wrong","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[57234,"2024-11-17T12:47:16.000000","2024-11-25T12:47:16.000000","2024-11-25T13:17:16.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[73652,"2024-11-17T12:52:54.000000","2024-12-02T23:52:54.000000","2024-12-03T00:22:54.000000","Installation scheduling question","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[73996,"2024-11-17T14:34:53.000000","2024-11-22T09:34:53.000000","2024-11-22T10:04:53.000000","Replacement part status","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[25559,"2024-11-17T14:52:21.000000","2024-11-30T19:52:21.000000","2024-11-30T20:22:21.000000","Device intermittently offline","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[40030,"2024-11-17T15:41:43.000000","2024-12-01T03:41:43.000000","2024-12-01T04:11:43.000000","Mobile application login issue","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[29387,"2024-11-17T16:52:05.000000","2024-11-19T17:52:05.000000","2024-11-19T18:22:05.000000","Cancel or change service","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[67511,"2024-11-17T17:16:00.000000","2024-11-26T02:16:00.000000","2024-11-26T02:46:00.000000","Mobile application login issue","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[26963,"2024-11-17T17:47:18.000000","2024-11-29T03:47:18.000000","2024-11-29T04:17:18.000000","Device intermittently offline","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[72843,"2024-11-17T19:29:48.000000","2024-12-02T15:29:48.000000","2024-12-02T15:59:48.000000","Device intermittently offline","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[98334,"2024-11-17T19:49:59.000000","2024-11-26T14:49:59.000000","2024-11-26T15:19:59.000000","Unexpected invoice amount","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[54046,"2024-11-17T20:18:39.000000","2024-11-30T14:18:39.000000","2024-11-30T14:48:39.000000","Replacement part status","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[39527,"2024-11-17T20:42:34.000000","2024-12-01T19:42:34.000000","2024-12-01T20:12:34.000000","Unexpected invoice amount","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[29839,"2024-11-17T20:57:37.000000","2024-11-23T08:57:37.000000","2024-11-23T09:27:37.000000","Account ownership update","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[89931,"2024-11-17T21:16:35.000000","2024-11-18T17:16:35.000000","2024-11-18T17:46:35.000000","Temperature reading appears wrong","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[36666,"2024-11-17T21:26:03.000000","2024-11-19T03:26:03.000000","2024-11-19T03:56:03.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[46747,"2024-11-17T22:20:37.000000","2024-11-21T10:20:37.000000","2024-11-21T10:50:37.000000","Noise after recent maintenance","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,true]
[50412,"2024-11-17T22:33:39.000000","2024-11-20T23:33:39.000000","2024-11-21T00:03:39.000000","Cancel or change service","EMAIL","unknown",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[107052,"2024-11-17T23:22:43.000000","2024-11-27T16:22:43.000000","2024-11-27T16:52:43.000000","Temperature reading appears wrong","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[97066,"2024-11-18T00:41:08.000000","2024-11-19T11:41:08.000000","2024-11-19T12:11:08.000000","Replacement part status","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[17846,"2024-11-18T03:16:49.000000","2024-11-18T05:16:49.000000","2024-11-18T05:46:49.000000","Account ownership update","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[26532,"2024-11-18T04:17:21.000000","2024-11-18T21:17:21.000000","2024-11-18T21:47:21.000000","Mobile application login issue","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[25700,"2024-11-18T04:26:57.000000","2024-11-25T15:26:57.000000","2024-11-25T15:56:57.000000","Device intermittently offline","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[7737,"2024-11-18T04:53:10.000000","2024-11-21T19:53:10.000000","2024-11-21T20:23:10.000000","Installation scheduling question","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[83967,"2024-11-18T05:14:34.000000","2024-11-20T06:14:34.000000","2024-11-20T06:44:34.000000","Temperature reading appears wrong","SMS","unknown",1,"A technician can arrive during the requested service window.",false,false,false]
[72949,"2024-11-18T05:32:42.000000","2024-11-25T23:32:42.000000","2024-11-26T00:02:42.000000","Installation scheduling question","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[19987,"2024-11-18T06:34:36.000000","2024-11-27T13:34:36.000000","2024-11-27T14:04:36.000000","Temperature reading appears wrong","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[87643,"2024-11-18T06:35:55.000000","2024-11-21T10:35:55.000000","2024-11-21T11:05:55.000000","Cancel or change service","CHAT","en",1,"A technician can arrive during the requested service window.",true,false,false]
[6987,"2024-11-18T07:25:46.000000","2024-11-23T20:25:46.000000","2024-11-23T20:55:46.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[84504,"2024-11-18T09:07:06.000000","2024-11-29T23:07:06.000000","2024-11-29T23:37:06.000000","Device intermittently offline","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[74927,"2024-11-18T09:41:43.000000","2024-11-27T22:41:43.000000","2024-11-27T23:11:43.000000","Mobile application login issue","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[107403,"2024-11-18T09:55:32.000000","2024-11-21T14:55:32.000000","2024-11-21T15:25:32.000000","Account ownership update","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[58536,"2024-11-18T10:20:23.000000","2024-11-30T11:20:23.000000","2024-11-30T11:50:23.000000","Mobile application login issue","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[71255,"2024-11-18T10:51:11.000000","2024-11-26T20:51:11.000000","2024-11-26T21:21:11.000000","Account ownership update","EMAIL","fr",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[70500,"2024-11-18T12:56:42.000000","2024-11-24T10:56:42.000000","2024-11-24T11:26:42.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[17262,"2024-11-18T13:00:59.000000","2024-11-21T13:00:59.000000","2024-11-21T13:30:59.000000","Device intermittently offline","CHAT","fr",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[53524,"2024-11-18T13:36:04.000000","2024-11-19T10:36:04.000000","2024-11-19T11:06:04.000000","Device intermittently offline","CHAT","unknown",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[103801,"2024-11-18T13:38:30.000000","2024-11-28T19:38:30.000000","2024-11-28T20:08:30.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[54013,"2024-11-18T13:53:39.000000","2024-11-24T07:53:39.000000","2024-11-24T08:23:39.000000","Device intermittently offline","CHAT","unknown",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[40937,"2024-11-18T14:16:49.000000","2024-11-27T11:16:49.000000","2024-11-27T11:46:49.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[53434,"2024-11-18T15:12:14.000000","2024-11-18T22:12:14.000000","2024-11-18T22:42:14.000000","Noise after recent maintenance","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[110215,"2024-11-18T16:41:43.000000","2024-11-21T07:41:43.000000","2024-11-21T08:11:43.000000","Mobile application login issue","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[60884,"2024-11-18T16:56:30.000000","2024-11-21T13:56:30.000000","2024-11-21T14:26:30.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[81633,"2024-11-18T17:21:34.000000","2024-11-23T11:21:34.000000","2024-11-23T11:51:34.000000","Cancel or change service","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[83064,"2024-11-18T18:28:48.000000","2024-11-26T03:28:48.000000","2024-11-26T03:58:48.000000","Installation scheduling question","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[95017,"2024-11-18T18:49:44.000000","2024-11-22T07:49:44.000000","2024-11-22T08:19:44.000000","Installation scheduling question","CHAT","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[70353,"2024-11-18T19:37:27.000000","2024-11-24T21:37:27.000000","2024-11-24T22:07:27.000000","Temperature reading appears wrong","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[31755,"2024-11-18T20:42:58.000000","2024-11-19T14:42:58.000000","2024-11-19T15:12:58.000000","Replacement part status","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[109814,"2024-11-18T21:49:05.000000","2024-12-02T03:49:05.000000","2024-12-02T04:19:05.000000","Unexpected invoice amount","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[84914,"2024-11-18T22:16:49.000000","2024-11-29T03:16:49.000000","2024-11-29T03:46:49.000000","Account ownership update","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[30119,"2024-11-18T23:16:13.000000","2024-11-27T03:16:13.000000","2024-11-27T03:46:13.000000","Mobile application login issue","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[29209,"2024-11-18T23:50:26.000000","2024-11-21T10:50:26.000000","2024-11-21T11:20:26.000000","Temperature reading appears wrong","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[104920,"2024-11-19T00:13:51.000000","2024-12-02T17:13:51.000000","2024-12-02T17:43:51.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[41083,"2024-11-19T03:32:51.000000","2024-11-22T02:32:51.000000","2024-11-22T03:02:51.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[78777,"2024-11-19T03:51:13.000000","2024-12-02T19:51:13.000000","2024-12-02T20:21:13.000000","Noise after recent maintenance","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[28082,"2024-11-19T04:24:36.000000","2024-12-02T03:24:36.000000","2024-12-02T03:54:36.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[11794,"2024-11-19T06:17:21.000000","2024-11-30T22:17:21.000000","2024-11-30T22:47:21.000000","Mobile application login issue","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[20429,"2024-11-19T06:31:12.000000","2024-11-26T23:31:12.000000","2024-11-27T00:01:12.000000","Cancel or change service","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[98593,"2024-11-19T06:53:39.000000","2024-11-21T12:53:39.000000","2024-11-21T13:23:39.000000","Device intermittently offline","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[9907,"2024-11-19T07:55:32.000000","2024-11-23T01:55:32.000000","2024-11-23T02:25:32.000000","Account ownership update","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[32618,"2024-11-19T07:59:23.000000","2024-11-27T15:59:23.000000","2024-11-27T16:29:23.000000","Cancel or change service","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[71848,"2024-11-19T09:06:50.000000","2024-12-02T23:06:50.000000","2024-12-02T23:36:50.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[8954,"2024-11-19T10:23:15.000000","2024-11-30T10:23:15.000000","2024-11-30T10:53:15.000000","Installation scheduling question","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[103053,"2024-11-19T10:27:26.000000","2024-11-26T19:27:26.000000","2024-11-26T19:57:26.000000","Installation scheduling question","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[101869,"2024-11-19T12:22:19.000000","2024-11-21T17:22:19.000000","2024-11-21T17:52:19.000000","Account ownership update","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[40518,"2024-11-19T12:28:52.000000","2024-11-21T15:28:52.000000","2024-11-21T15:58:52.000000","Installation scheduling question","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[89257,"2024-11-19T12:36:20.000000","2024-11-22T06:36:20.000000","2024-11-22T07:06:20.000000","Installation scheduling question","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,true]
[109473,"2024-11-19T12:38:38.000000","2024-12-03T07:38:38.000000","2024-12-03T08:08:38.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",true,false,false]
[90867,"2024-11-19T13:19:02.000000","2024-12-02T03:19:02.000000","2024-12-02T03:49:02.000000","Temperature reading appears wrong","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[41136,"2024-11-19T13:36:20.000000","2024-11-24T20:36:20.000000","2024-11-24T21:06:20.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,true]
[80958,"2024-11-19T14:07:32.000000","2024-11-20T08:07:32.000000","2024-11-20T08:37:32.000000","Noise after recent maintenance","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[83199,"2024-11-19T14:49:23.000000","2024-11-20T04:49:23.000000","2024-11-20T05:19:23.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[72297,"2024-11-19T17:38:04.000000","2024-11-20T15:38:04.000000","2024-11-20T16:08:04.000000","Unexpected invoice amount","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[28306,"2024-11-19T17:39:18.000000","2024-11-20T03:39:18.000000","2024-11-20T04:09:18.000000","Account ownership update","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[98258,"2024-11-19T17:49:05.000000","2024-11-20T14:49:05.000000","2024-11-20T15:19:05.000000","Unexpected invoice amount","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[60187,"2024-11-19T18:50:31.000000","2024-11-30T01:50:31.000000","2024-11-30T02:20:31.000000","Noise after recent maintenance","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[44345,"2024-11-19T19:35:04.000000","2024-11-24T12:35:04.000000","2024-11-24T13:05:04.000000","Temperature reading appears wrong","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,true]
[10381,"2024-11-19T19:44:51.000000","2024-11-30T02:44:51.000000","2024-11-30T03:14:51.000000","Mobile application login issue","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[7126,"2024-11-19T20:04:52.000000","2024-11-19T23:04:52.000000","2024-11-19T23:34:52.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[15499,"2024-11-19T21:32:51.000000","2024-11-21T18:32:51.000000","2024-11-21T19:02:51.000000","Replacement part status","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[13266,"2024-11-19T22:00:25.000000","2024-11-27T10:00:25.000000","2024-11-27T10:30:25.000000","Mobile application login issue","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[29822,"2024-11-19T22:06:29.000000","2024-12-03T06:06:29.000000","2024-12-03T06:36:29.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","fr",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[44944,"2024-11-19T22:25:24.000000","2024-11-20T13:25:24.000000","2024-11-20T13:55:24.000000","Unexpected invoice amount","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[1804,"2024-11-19T22:57:28.000000","2024-12-02T04:57:28.000000","2024-12-02T05:27:28.000000","Cancel or change service","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[82362,"2024-11-19T23:06:04.000000","2024-11-26T03:06:04.000000","2024-11-26T03:36:04.000000","Account ownership update","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[89409,"2024-11-19T23:53:59.000000","2024-12-02T03:53:59.000000","2024-12-02T04:23:59.000000","Replacement part status","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[32122,"2024-11-20T00:01:10.000000","2024-11-28T21:01:10.000000","2024-11-28T21:31:10.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[100285,"2024-11-20T00:37:56.000000","2024-12-02T14:37:56.000000","2024-12-02T15:07:56.000000","Cancel or change service","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[82998,"2024-11-20T00:46:38.000000","2024-11-20T23:46:38.000000","2024-11-21T00:16:38.000000","Mobile application login issue","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[42052,"2024-11-20T00:49:23.000000","2024-11-20T13:49:23.000000","2024-11-20T14:19:23.000000","Temperature reading appears wrong","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[52925,"2024-11-20T00:53:04.000000","2024-11-22T05:53:04.000000","2024-11-22T06:23:04.000000","Cancel or change service","EMAIL","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[82216,"2024-11-20T00:56:00.000000","2024-11-20T07:56:00.000000","2024-11-20T08:26:00.000000","Unexpected invoice amount","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[7569,"2024-11-20T00:59:36.000000","2024-11-25T04:59:36.000000","2024-11-25T05:29:36.000000","Cancel or change service","SMS","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[82943,"2024-11-20T01:01:10.000000","2024-11-28T16:01:10.000000","2024-11-28T16:31:10.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[108907,"2024-11-20T01:38:06.000000","2024-12-01T22:38:06.000000","2024-12-01T23:08:06.000000","Cancel or change service","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[87301,"2024-11-20T01:50:03.000000","2024-11-26T04:50:03.000000","2024-11-26T05:20:03.000000","Installation scheduling question","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,true]
[48194,"2024-11-20T01:59:50.000000","2024-11-26T00:59:50.000000","2024-11-26T01:29:50.000000","Device intermittently offline","EMAIL","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[30545,"2024-11-20T02:01:56.000000","2024-11-20T07:01:56.000000","2024-11-20T07:31:56.000000","Account ownership update","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[73701,"2024-11-20T02:20:27.000000","2024-11-20T04:20:27.000000","2024-11-20T04:50:27.000000","Installation scheduling question","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[5420,"2024-11-20T03:01:01.000000","2024-11-29T22:01:01.000000","2024-11-29T22:31:01.000000","Device intermittently offline","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[75212,"2024-11-20T04:31:26.000000","2024-11-21T07:31:26.000000","2024-11-21T08:01:26.000000","Noise after recent maintenance","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,true,false]
[34258,"2024-11-20T06:18:28.000000","2024-11-21T20:18:28.000000","2024-11-21T20:48:28.000000","Replacement part status","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[101872,"2024-11-20T07:45:24.000000","2024-11-25T22:45:24.000000","2024-11-25T23:15:24.000000","Installation scheduling question","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[8305,"2024-11-20T07:53:21.000000","2024-11-22T00:53:21.000000","2024-11-22T01:23:21.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[70706,"2024-11-20T08:40:37.000000","2024-11-26T16:40:37.000000","2024-11-26T17:10:37.000000","Installation scheduling question","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[102711,"2024-11-20T09:53:59.000000","2024-11-29T16:53:59.000000","2024-11-29T17:23:59.000000","Replacement part status","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[34270,"2024-11-20T09:57:44.000000","2024-11-30T12:57:44.000000","2024-11-30T13:27:44.000000","Mobile application login issue","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,true]
[111502,"2024-11-20T10:04:52.000000","2024-11-26T17:04:52.000000","2024-11-26T17:34:52.000000","Device intermittently offline","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[17535,"2024-11-20T10:22:53.000000","2024-11-27T15:22:53.000000","2024-11-27T15:52:53.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[105078,"2024-11-20T11:58:40.000000","2024-11-27T06:58:40.000000","2024-11-27T07:28:40.000000","Mobile application login issue","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[9242,"2024-11-20T12:18:52.000000","2024-12-01T11:18:52.000000","2024-12-01T11:48:52.000000","Installation scheduling question","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[91132,"2024-11-20T12:52:42.000000","2024-11-24T20:52:42.000000","2024-11-24T21:22:42.000000","Mobile application login issue","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[28252,"2024-11-20T13:19:33.000000","2024-11-26T07:19:33.000000","2024-11-26T07:49:33.000000","Device intermittently offline","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[74411,"2024-11-20T14:28:58.000000","2024-12-02T23:28:58.000000","2024-12-02T23:58:58.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[86630,"2024-11-20T16:31:24.000000","2024-11-22T01:31:24.000000","2024-11-22T02:01:24.000000","Unexpected invoice amount","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[104256,"2024-11-20T16:58:35.000000","2024-11-27T03:58:35.000000","2024-11-27T04:28:35.000000","Device intermittently offline","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[73482,"2024-11-20T17:16:06.000000","2024-11-24T13:16:06.000000","2024-11-24T13:46:06.000000","Mobile application login issue","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[15371,"2024-11-20T19:14:35.000000","2024-11-23T20:14:35.000000","2024-11-23T20:44:35.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","unknown",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[91354,"2024-11-20T19:24:41.000000","2024-11-22T05:24:41.000000","2024-11-22T05:54:41.000000","Mobile application login issue","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[28505,"2024-11-20T19:52:37.000000","2024-11-26T22:52:37.000000","2024-11-26T23:22:37.000000","Account ownership update","EMAIL","fr",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[78129,"2024-11-20T21:09:12.000000","2024-11-23T09:09:12.000000","2024-11-23T09:39:12.000000","Cancel or change service","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[91218,"2024-11-21T00:47:17.000000","2024-11-21T23:47:17.000000","2024-11-22T00:17:17.000000","Mobile application login issue","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[35351,"2024-11-21T00:52:07.000000","2024-12-02T12:52:07.000000","2024-12-02T13:22:07.000000","Temperature reading appears wrong","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[2602,"2024-11-21T03:04:52.000000","2024-11-29T16:04:52.000000","2024-11-29T16:34:52.000000","Device intermittently offline","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[98304,"2024-11-21T03:35:06.000000","2024-12-02T00:35:06.000000","2024-12-02T01:05:06.000000","Unexpected invoice amount","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[46785,"2024-11-21T03:48:18.000000","2024-12-01T11:48:18.000000","2024-12-01T12:18:18.000000","Installation scheduling question","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[18384,"2024-11-21T03:50:38.000000","2024-11-24T15:50:38.000000","2024-11-24T16:20:38.000000","Noise after recent maintenance","EMAIL","unknown",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[14484,"2024-11-21T03:53:45.000000","2024-11-23T08:53:45.000000","2024-11-23T09:23:45.000000","Unexpected invoice amount","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[35953,"2024-11-21T05:55:54.000000","2024-11-23T01:55:54.000000","2024-11-23T02:25:54.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[30686,"2024-11-21T07:22:53.000000","2024-11-23T00:22:53.000000","2024-11-23T00:52:53.000000","Mobile application login issue","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[13012,"2024-11-21T07:48:36.000000","2024-11-29T12:48:36.000000","2024-11-29T13:18:36.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[41301,"2024-11-21T09:20:09.000000","2024-11-29T21:20:09.000000","2024-11-29T21:50:09.000000","Replacement part status","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[78455,"2024-11-21T10:08:07.000000","2024-11-30T18:08:07.000000","2024-11-30T18:38:07.000000","Noise after recent maintenance","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[20568,"2024-11-21T11:05:03.000000","2024-12-02T14:05:03.000000","2024-12-02T14:35:03.000000","Unexpected invoice amount","CHAT","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[51329,"2024-11-21T11:11:13.000000","2024-11-25T12:11:13.000000","2024-11-25T12:41:13.000000","Cancel or change service","VOICE_TRANSCRIPT","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,true]
[13005,"2024-11-21T11:19:33.000000","2024-12-02T05:19:33.000000","2024-12-02T05:49:33.000000","Device intermittently offline","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[65362,"2024-11-21T11:26:40.000000","2024-11-30T13:26:40.000000","2024-11-30T13:56:40.000000","Replacement part status","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[80677,"2024-11-21T11:45:38.000000","2024-11-30T17:45:38.000000","2024-11-30T18:15:38.000000","Temperature reading appears wrong","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[66924,"2024-11-21T12:10:48.000000","2024-11-22T23:10:48.000000","2024-11-22T23:40:48.000000","Mobile application login issue","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[99385,"2024-11-21T12:30:31.000000","2024-11-25T07:30:31.000000","2024-11-25T08:00:31.000000","Mobile application login issue","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[44960,"2024-11-21T13:07:07.000000","2024-11-29T09:07:07.000000","2024-11-29T09:37:07.000000","Temperature reading appears wrong","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[59077,"2024-11-21T13:32:55.000000","2024-12-02T01:32:55.000000","2024-12-02T02:02:55.000000","Mobile application login issue","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[38644,"2024-11-21T14:30:31.000000","2024-11-24T12:30:31.000000","2024-11-24T13:00:31.000000","Mobile application login issue","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[43436,"2024-11-21T14:45:38.000000","2024-11-24T10:45:38.000000","2024-11-24T11:15:38.000000","Temperature reading appears wrong","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[20291,"2024-11-21T14:59:06.000000","2024-11-30T02:59:06.000000","2024-11-30T03:29:06.000000","Temperature reading appears wrong","CHAT","en",1,"A technician can arrive during the requested service window.",true,false,false]
[25974,"2024-11-21T15:19:08.000000","2024-11-25T18:19:08.000000","2024-11-25T18:49:08.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[89782,"2024-11-21T15:50:52.000000","2024-12-01T21:50:52.000000","2024-12-01T22:20:52.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[59763,"2024-11-21T15:59:17.000000","2024-11-29T19:59:17.000000","2024-11-29T20:29:17.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[4814,"2024-11-21T16:20:13.000000","2024-11-29T09:20:13.000000","2024-11-29T09:50:13.000000","Unexpected invoice amount","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[3936,"2024-11-21T17:27:59.000000","2024-12-02T03:27:59.000000","2024-12-02T03:57:59.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,true,false]
[95710,"2024-11-21T18:59:48.000000","2024-11-29T10:59:48.000000","2024-11-29T11:29:48.000000","Device intermittently offline","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[80543,"2024-11-21T19:05:23.000000","2024-12-02T23:05:23.000000","2024-12-02T23:35:23.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[37248,"2024-11-21T19:21:20.000000","2024-11-24T07:21:20.000000","2024-11-24T07:51:20.000000","Unexpected invoice amount","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[286,"2024-11-21T19:51:32.000000","2024-11-24T15:51:32.000000","2024-11-24T16:21:32.000000","Temperature reading appears wrong","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[64899,"2024-11-21T21:43:25.000000","2024-11-30T17:43:25.000000","2024-11-30T18:13:25.000000","Account ownership update","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[55352,"2024-11-21T22:08:07.000000","2024-11-23T07:08:07.000000","2024-11-23T07:38:07.000000","Noise after recent maintenance","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[30322,"2024-11-21T22:37:57.000000","2024-11-23T02:37:57.000000","2024-11-23T03:07:57.000000","Device intermittently offline","CHAT","fr",1,"A technician can arrive during the requested service window.",false,false,false]
[22157,"2024-11-21T23:52:37.000000","2024-11-23T19:52:37.000000","2024-11-23T20:22:37.000000","Account ownership update","VOICE_TRANSCRIPT","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[37650,"2024-11-21T23:55:43.000000","2024-11-27T02:55:43.000000","2024-11-27T03:25:43.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[51243,"2024-11-22T01:29:27.000000","2024-11-27T23:29:27.000000","2024-11-27T23:59:27.000000","Cancel or change service","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[61165,"2024-11-22T01:45:42.000000","2024-11-23T12:45:42.000000","2024-11-23T13:15:42.000000","Account ownership update","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[43242,"2024-11-22T02:28:57.000000","2024-11-25T05:28:57.000000","2024-11-25T05:58:57.000000","Account ownership update","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[90361,"2024-11-22T03:12:16.000000","2024-12-02T03:12:16.000000","2024-12-02T03:42:16.000000","Noise after recent maintenance","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[109898,"2024-11-22T05:28:54.000000","2024-11-27T02:28:54.000000","2024-11-27T02:58:54.000000","Installation scheduling question","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[56259,"2024-11-22T05:35:52.000000","2024-11-28T10:35:52.000000","2024-11-28T11:05:52.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[36894,"2024-11-22T06:53:15.000000","2024-11-25T13:53:15.000000","2024-11-25T14:23:15.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[20013,"2024-11-22T09:04:30.000000","2024-12-02T16:04:30.000000","2024-12-02T16:34:30.000000","Device intermittently offline","EMAIL","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[1404,"2024-11-22T09:42:04.000000","2024-12-01T18:42:04.000000","2024-12-01T19:12:04.000000","Account ownership update","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[28873,"2024-11-22T12:06:39.000000","2024-11-22T20:06:39.000000","2024-11-22T20:36:39.000000","Device intermittently offline","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[65953,"2024-11-22T12:14:48.000000","2024-11-23T02:14:48.000000","2024-11-23T02:44:48.000000","Temperature reading appears wrong","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[13682,"2024-11-22T12:18:33.000000","2024-11-23T17:18:33.000000","2024-11-23T17:48:33.000000","Temperature reading appears wrong","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[63124,"2024-11-22T12:20:39.000000","2024-11-27T03:20:39.000000","2024-11-27T03:50:39.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[40768,"2024-11-22T12:34:25.000000","2024-11-28T04:34:25.000000","2024-11-28T05:04:25.000000","Replacement part status","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[3377,"2024-11-22T14:30:08.000000","2024-12-01T20:30:08.000000","2024-12-01T21:00:08.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[99495,"2024-11-22T16:01:53.000000","2024-11-26T21:01:53.000000","2024-11-26T21:31:53.000000","Unexpected invoice amount","EMAIL","fr",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[22932,"2024-11-22T16:48:41.000000","2024-12-01T19:48:41.000000","2024-12-01T20:18:41.000000","Noise after recent maintenance","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[1175,"2024-11-22T17:20:06.000000","2024-11-28T17:20:06.000000","2024-11-28T17:50:06.000000","Account ownership update","EMAIL","es",1,"A technician can arrive during the requested service window.",false,false,false]
[78688,"2024-11-22T17:34:34.000000","2024-11-25T16:34:34.000000","2024-11-25T17:04:34.000000","Cancel or change service","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[88931,"2024-11-22T17:42:20.000000","2024-11-24T10:42:20.000000","2024-11-24T11:12:20.000000","Unexpected invoice amount","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[30645,"2024-11-22T18:06:04.000000","2024-11-23T19:06:04.000000","2024-11-23T19:36:04.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,true]
[85548,"2024-11-22T18:38:28.000000","2024-11-30T06:38:28.000000","2024-11-30T07:08:28.000000","Device intermittently offline","CHAT","es",1,"A technician can arrive during the requested service window.",false,false,false]
[69210,"2024-11-22T20:11:49.000000","2024-12-02T20:11:49.000000","2024-12-02T20:41:49.000000","Account ownership update","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[65941,"2024-11-22T20:27:25.000000","2024-12-01T18:27:25.000000","2024-12-01T18:57:25.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[80738,"2024-11-22T20:29:19.000000","2024-11-24T10:29:19.000000","2024-11-24T10:59:19.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[10675,"2024-11-22T20:58:12.000000","2024-11-28T18:58:12.000000","2024-11-28T19:28:12.000000","Cancel or change service","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[107900,"2024-11-22T21:14:10.000000","2024-12-02T04:14:10.000000","2024-12-02T04:44:10.000000","Installation scheduling question","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[14472,"2024-11-22T21:47:59.000000","2024-11-27T10:47:59.000000","2024-11-27T11:17:59.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[31789,"2024-11-22T21:55:15.000000","2024-11-27T10:55:15.000000","2024-11-27T11:25:15.000000","Mobile application login issue","CHAT","es",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[82197,"2024-11-22T22:34:24.000000","2024-11-27T10:34:24.000000","2024-11-27T11:04:24.000000","Cancel or change service","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[4208,"2024-11-22T23:57:37.000000","2024-11-30T20:57:37.000000","2024-11-30T21:27:37.000000","Account ownership update","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[107661,"2024-11-23T00:07:05.000000","2024-11-28T06:07:05.000000","2024-11-28T06:37:05.000000","Temperature reading appears wrong","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[65995,"2024-11-23T01:23:48.000000","2024-11-25T21:23:48.000000","2024-11-25T21:53:48.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[44801,"2024-11-23T03:38:21.000000","2024-12-01T07:38:21.000000","2024-12-01T08:08:21.000000","Device intermittently offline","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,true]
[52104,"2024-11-23T04:14:12.000000","2024-11-30T12:14:12.000000","2024-11-30T12:44:12.000000","Unexpected invoice amount","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[23468,"2024-11-23T06:13:48.000000","2024-11-30T12:13:48.000000","2024-11-30T12:43:48.000000","Noise after recent maintenance","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[91946,"2024-11-23T06:48:01.000000","2024-11-25T18:48:01.000000","2024-11-25T19:18:01.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[92071,"2024-11-23T07:10:55.000000","2024-12-01T17:10:55.000000","2024-12-01T17:40:55.000000","Unexpected invoice amount","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[2554,"2024-11-23T09:01:36.000000","2024-11-29T07:01:36.000000","2024-11-29T07:31:36.000000","Unexpected invoice amount","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[43496,"2024-11-23T10:21:39.000000","2024-11-28T23:21:39.000000","2024-11-28T23:51:39.000000","Cancel or change service","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[40634,"2024-11-23T11:18:34.000000","2024-11-26T18:18:34.000000","2024-11-26T18:48:34.000000","Mobile application login issue","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[105332,"2024-11-23T12:05:52.000000","2024-11-29T14:05:52.000000","2024-11-29T14:35:52.000000","Replacement part status","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[23857,"2024-11-23T12:10:55.000000","2024-11-27T14:10:55.000000","2024-11-27T14:40:55.000000","Unexpected invoice amount","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[45333,"2024-11-23T14:29:57.000000","2024-11-26T20:29:57.000000","2024-11-26T20:59:57.000000","Account ownership update","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[104008,"2024-11-23T15:07:32.000000","2024-12-01T13:07:32.000000","2024-12-01T13:37:32.000000","Account ownership update","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[78277,"2024-11-23T15:10:33.000000","2024-11-25T11:10:33.000000","2024-11-25T11:40:33.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[17541,"2024-11-23T15:24:12.000000","2024-11-25T19:24:12.000000","2024-11-25T19:54:12.000000","Device intermittently offline","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[69691,"2024-11-23T15:34:49.000000","2024-11-30T11:34:49.000000","2024-11-30T12:04:49.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",true,false,false]
[92624,"2024-11-23T17:24:12.000000","2024-11-25T08:24:12.000000","2024-11-25T08:54:12.000000","Device intermittently offline","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[46739,"2024-11-23T18:28:08.000000","2024-11-28T20:28:08.000000","2024-11-28T20:58:08.000000","Cancel or change service","EMAIL","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[74298,"2024-11-23T22:18:43.000000","2024-11-27T13:18:43.000000","2024-11-27T13:48:43.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[12724,"2024-11-23T22:46:00.000000","2024-11-24T04:46:00.000000","2024-11-24T05:16:00.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,true,false]
[11097,"2024-11-24T03:29:27.000000","2024-11-26T05:29:27.000000","2024-11-26T05:59:27.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[66877,"2024-11-24T03:40:00.000000","2024-11-26T18:40:00.000000","2024-11-26T19:10:00.000000","Installation scheduling question","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,true]
[28594,"2024-11-24T04:10:29.000000","2024-11-27T22:10:29.000000","2024-11-27T22:40:29.000000","Unexpected invoice amount","SMS","es",1,"A technician can arrive during the requested service window.",false,false,false]
[55801,"2024-11-24T04:33:13.000000","2024-11-26T04:33:13.000000","2024-11-26T05:03:13.000000","Cancel or change service","SMS","es",1,"A technician can arrive during the requested service window.",false,false,false]
[89559,"2024-11-24T05:04:53.000000","2024-11-27T12:04:53.000000","2024-11-27T12:34:53.000000","Unexpected invoice amount","EMAIL","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[67327,"2024-11-24T05:57:08.000000","2024-11-25T18:57:08.000000","2024-11-25T19:27:08.000000","Device intermittently offline","EMAIL","fr",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[1389,"2024-11-24T06:17:24.000000","2024-11-26T05:17:24.000000","2024-11-26T05:47:24.000000","Account ownership update","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[105854,"2024-11-24T06:34:49.000000","2024-11-24T20:34:49.000000","2024-11-24T21:04:49.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[103902,"2024-11-24T07:21:08.000000","2024-11-25T06:21:08.000000","2024-11-25T06:51:08.000000","Cancel or change service","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[26080,"2024-11-24T07:37:53.000000","2024-11-25T15:37:53.000000","2024-11-25T16:07:53.000000","Unexpected invoice amount","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[30982,"2024-11-24T09:44:24.000000","2024-11-25T04:44:24.000000","2024-11-25T05:14:24.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[36636,"2024-11-24T10:22:54.000000","2024-11-29T08:22:54.000000","2024-11-29T08:52:54.000000","Mobile application login issue","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[45999,"2024-11-24T10:25:01.000000","2024-12-03T05:25:01.000000","2024-12-03T05:55:01.000000","Unexpected invoice amount","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[34201,"2024-11-24T10:38:46.000000","2024-11-28T15:38:46.000000","2024-11-28T16:08:46.000000","Mobile application login issue","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[91394,"2024-11-24T11:52:16.000000","2024-11-24T12:52:16.000000","2024-11-24T13:22:16.000000","Replacement part status","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[35586,"2024-11-24T11:52:58.000000","2024-12-01T02:52:58.000000","2024-12-01T03:22:58.000000","Cancel or change service","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[18459,"2024-11-24T11:58:18.000000","2024-11-25T11:58:18.000000","2024-11-25T12:28:18.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[104255,"2024-11-24T13:34:56.000000","2024-11-28T20:34:56.000000","2024-11-28T21:04:56.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[86388,"2024-11-24T14:14:19.000000","2024-11-28T06:14:19.000000","2024-11-28T06:44:19.000000","Account ownership update","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[49762,"2024-11-24T14:16:06.000000","2024-11-24T21:16:06.000000","2024-11-24T21:46:06.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[1449,"2024-11-24T16:22:03.000000","2024-11-27T09:22:03.000000","2024-11-27T09:52:03.000000","Unexpected invoice amount","EMAIL","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[65567,"2024-11-24T16:29:51.000000","2024-11-26T01:29:51.000000","2024-11-26T01:59:51.000000","Device intermittently offline","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[921,"2024-11-24T17:09:17.000000","2024-11-25T10:09:17.000000","2024-11-25T10:39:17.000000","Mobile application login issue","EMAIL","unknown",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[109866,"2024-11-24T17:11:20.000000","2024-11-26T15:11:20.000000","2024-11-26T15:41:20.000000","Installation scheduling question","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[23810,"2024-11-24T20:35:03.000000","2024-11-28T07:35:03.000000","2024-11-28T08:05:03.000000","Account ownership update","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[41966,"2024-11-24T20:36:49.000000","2024-12-02T22:36:49.000000","2024-12-02T23:06:49.000000","Installation scheduling question","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[70265,"2024-11-24T23:54:59.000000","2024-11-30T21:54:59.000000","2024-11-30T22:24:59.000000","Replacement part status","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[25361,"2024-11-25T01:10:29.000000","2024-11-30T16:10:29.000000","2024-11-30T16:40:29.000000","Unexpected invoice amount","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[111045,"2024-11-25T01:52:16.000000","2024-11-25T03:52:16.000000","2024-11-25T04:22:16.000000","Replacement part status","EMAIL","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[14978,"2024-11-25T02:13:11.000000","2024-11-27T10:13:11.000000","2024-11-27T10:43:11.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[65512,"2024-11-25T04:34:54.000000","2024-12-01T02:34:54.000000","2024-12-01T03:04:54.000000","Installation scheduling question","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[81137,"2024-11-25T05:04:11.000000","2024-11-28T10:04:11.000000","2024-11-28T10:34:11.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[47333,"2024-11-25T06:21:11.000000","2024-11-30T17:21:11.000000","2024-11-30T17:51:11.000000","Unexpected invoice amount","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[92153,"2024-11-25T06:27:27.000000","2024-11-25T15:27:27.000000","2024-11-25T15:57:27.000000","Cancel or change service","SMS","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[62985,"2024-11-25T09:11:27.000000","2024-11-28T10:11:27.000000","2024-11-28T10:41:27.000000","Temperature reading appears wrong","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[3545,"2024-11-25T09:19:40.000000","2024-11-30T11:19:40.000000","2024-11-30T11:49:40.000000","Temperature reading appears wrong","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[7185,"2024-11-25T09:54:40.000000","2024-11-28T12:54:40.000000","2024-11-28T13:24:40.000000","Replacement part status","SMS","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[43596,"2024-11-25T10:14:06.000000","2024-11-27T16:14:06.000000","2024-11-27T16:44:06.000000","Cancel or change service","SMS","fr",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[86584,"2024-11-25T12:11:22.000000","2024-12-01T04:11:22.000000","2024-12-01T04:41:22.000000","Noise after recent maintenance","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[36240,"2024-11-25T13:33:54.000000","2024-11-27T19:33:54.000000","2024-11-27T20:03:54.000000","Temperature reading appears wrong","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[56390,"2024-11-25T13:49:40.000000","2024-12-02T05:49:40.000000","2024-12-02T06:19:40.000000","Mobile application login issue","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[109233,"2024-11-25T15:18:17.000000","2024-11-30T05:18:17.000000","2024-11-30T05:48:17.000000","Installation scheduling question","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[59835,"2024-11-25T15:26:56.000000","2024-11-28T02:26:56.000000","2024-11-28T02:56:56.000000","Temperature reading appears wrong","SMS","es",1,"A technician can arrive during the requested service window.",false,false,false]
[89174,"2024-11-25T15:58:35.000000","2024-11-26T07:58:35.000000","2024-11-26T08:28:35.000000","Noise after recent maintenance","EMAIL","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[87353,"2024-11-25T16:58:35.000000","2024-11-28T00:58:35.000000","2024-11-28T01:28:35.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,true,false]
[1356,"2024-11-25T17:51:48.000000","2024-12-01T20:51:48.000000","2024-12-01T21:21:48.000000","Unexpected invoice amount","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[87432,"2024-11-25T19:16:46.000000","2024-11-28T03:16:46.000000","2024-11-28T03:46:46.000000","Device intermittently offline","SMS","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[2893,"2024-11-25T19:20:29.000000","2024-11-27T01:20:29.000000","2024-11-27T01:50:29.000000","Unexpected invoice amount","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[72215,"2024-11-25T22:48:34.000000","2024-11-28T09:48:34.000000","2024-11-28T10:18:34.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[106374,"2024-11-26T00:16:53.000000","2024-11-28T14:16:53.000000","2024-11-28T14:46:53.000000","Temperature reading appears wrong","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[34115,"2024-11-26T01:50:17.000000","2024-12-01T16:50:17.000000","2024-12-01T17:20:17.000000","Replacement part status","EMAIL","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[71667,"2024-11-26T02:38:41.000000","2024-12-02T07:38:41.000000","2024-12-02T08:08:41.000000","Mobile application login issue","CHAT","fr",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[107558,"2024-11-26T03:42:27.000000","2024-11-28T19:42:27.000000","2024-11-28T20:12:27.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[54505,"2024-11-26T04:33:49.000000","2024-11-30T08:33:49.000000","2024-11-30T09:03:49.000000","Mobile application login issue","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[98164,"2024-11-26T11:26:13.000000","2024-11-30T07:26:13.000000","2024-11-30T07:56:13.000000","Device intermittently offline","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",true,false,false]
[75913,"2024-11-26T12:49:27.000000","2024-11-30T12:49:27.000000","2024-11-30T13:19:27.000000","Account ownership update","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[27877,"2024-11-26T13:38:41.000000","2024-11-28T04:38:41.000000","2024-11-28T05:08:41.000000","Mobile application login issue","VOICE_TRANSCRIPT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[66971,"2024-11-26T13:59:27.000000","2024-12-01T17:59:27.000000","2024-12-01T18:29:27.000000","Noise after recent maintenance","CHAT","fr",1,"I restarted the unit twice but the issue returned this morning.",false,false,true]
[72896,"2024-11-26T13:59:54.000000","2024-11-29T02:59:54.000000","2024-11-29T03:29:54.000000","Device intermittently offline","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[76394,"2024-11-26T14:59:27.000000","2024-11-30T15:59:27.000000","2024-11-30T16:29:27.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,true]
[37856,"2024-11-26T14:59:54.000000","2024-11-27T19:59:54.000000","2024-11-27T20:29:54.000000","Device intermittently offline","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[32340,"2024-11-26T17:22:19.000000","2024-11-30T20:22:19.000000","2024-11-30T20:52:19.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[101499,"2024-11-27T00:08:33.000000","2024-12-01T16:08:33.000000","2024-12-01T16:38:33.000000","Mobile application login issue","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[54187,"2024-11-27T00:13:10.000000","2024-11-28T01:13:10.000000","2024-11-28T01:43:10.000000","Device intermittently offline","EMAIL","es",1,"A technician can arrive during the requested service window.",false,false,false]
[74143,"2024-11-27T01:51:10.000000","2024-11-27T10:51:10.000000","2024-11-27T11:21:10.000000","Replacement part status","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[61942,"2024-11-27T04:21:12.000000","2024-11-29T19:21:12.000000","2024-11-29T19:51:12.000000","Noise after recent maintenance","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[14243,"2024-11-27T04:36:27.000000","2024-12-01T20:36:27.000000","2024-12-01T21:06:27.000000","Installation scheduling question","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[32382,"2024-11-27T04:38:41.000000","2024-11-27T05:38:41.000000","2024-11-27T06:08:41.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[73906,"2024-11-27T05:52:50.000000","2024-12-02T10:52:50.000000","2024-12-02T11:22:50.000000","Cancel or change service","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[70347,"2024-11-27T05:53:24.000000","2024-12-03T04:53:24.000000","2024-12-03T05:23:24.000000","Mobile application login issue","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[61899,"2024-11-27T08:20:57.000000","2024-12-02T18:20:57.000000","2024-12-02T18:50:57.000000","Device intermittently offline","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[66824,"2024-11-27T08:33:17.000000","2024-11-30T13:33:17.000000","2024-11-30T14:03:17.000000","Noise after recent maintenance","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[76261,"2024-11-27T09:26:43.000000","2024-11-30T17:26:43.000000","2024-11-30T17:56:43.000000","Account ownership update","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[75132,"2024-11-27T12:32:46.000000","2024-11-30T03:32:46.000000","2024-11-30T04:02:46.000000","Cancel or change service","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[30465,"2024-11-27T14:57:06.000000","2024-11-27T21:57:06.000000","2024-11-27T22:27:06.000000","Device intermittently offline","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[102869,"2024-11-27T15:42:30.000000","2024-12-02T16:42:30.000000","2024-12-02T17:12:30.000000","Unexpected invoice amount","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[36450,"2024-11-27T17:54:51.000000","2024-12-01T05:54:51.000000","2024-12-01T06:24:51.000000","Unexpected invoice amount","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[110487,"2024-11-27T19:12:02.000000","2024-12-01T21:12:02.000000","2024-12-01T21:42:02.000000","Unexpected invoice amount","SMS","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[17379,"2024-11-27T19:40:06.000000","2024-12-02T08:40:06.000000","2024-12-02T09:10:06.000000","Cancel or change service","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[57829,"2024-11-27T20:03:50.000000","2024-11-28T01:03:50.000000","2024-11-28T01:33:50.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[60165,"2024-11-27T20:56:15.000000","2024-11-28T23:56:15.000000","2024-11-29T00:26:15.000000","Cancel or change service","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[111158,"2024-11-27T21:32:27.000000","2024-11-28T23:32:27.000000","2024-11-29T00:02:27.000000","Unexpected invoice amount","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[48114,"2024-11-27T21:32:55.000000","2024-11-29T02:32:55.000000","2024-11-29T03:02:55.000000","Installation scheduling question","EMAIL","es",1,"A technician can arrive during the requested service window.",false,false,false]
[9335,"2024-11-27T23:40:06.000000","2024-11-29T11:40:06.000000","2024-11-29T12:10:06.000000","Cancel or change service","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[83546,"2024-11-28T00:18:09.000000","2024-11-30T18:18:09.000000","2024-11-30T18:48:09.000000","Replacement part status","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[9172,"2024-11-28T03:04:38.000000","2024-11-28T22:04:38.000000","2024-11-28T22:34:38.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[13435,"2024-11-28T03:24:16.000000","2024-11-28T23:24:16.000000","2024-11-28T23:54:16.000000","Device intermittently offline","SMS","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[81331,"2024-11-28T03:24:16.000000","2024-12-02T17:24:16.000000","2024-12-02T17:54:16.000000","Device intermittently offline","VOICE_TRANSCRIPT","unknown",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[94929,"2024-11-28T03:50:44.000000","2024-11-29T07:50:44.000000","2024-11-29T08:20:44.000000","Device intermittently offline","VOICE_TRANSCRIPT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[86212,"2024-11-28T04:41:57.000000","2024-12-02T10:41:57.000000","2024-12-02T11:11:57.000000","Temperature reading appears wrong","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[31300,"2024-11-28T05:03:38.000000","2024-12-01T17:03:38.000000","2024-12-01T17:33:38.000000","Device intermittently offline","SMS","es",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[19675,"2024-11-28T08:45:25.000000","2024-11-28T12:45:25.000000","2024-11-28T13:15:25.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[19071,"2024-11-28T11:02:22.000000","2024-11-29T11:02:22.000000","2024-11-29T11:32:22.000000","Cancel or change service","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[86579,"2024-11-28T11:06:23.000000","2024-12-02T15:06:23.000000","2024-12-02T15:36:23.000000","Mobile application login issue","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[35035,"2024-11-28T11:47:57.000000","2024-11-30T08:47:57.000000","2024-11-30T09:17:57.000000","Account ownership update","CHAT","unknown",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[17372,"2024-11-28T15:23:56.000000","2024-11-30T11:23:56.000000","2024-11-30T11:53:56.000000","Unexpected invoice amount","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[52417,"2024-11-28T16:33:56.000000","2024-12-03T05:33:56.000000","2024-12-03T06:03:56.000000","Noise after recent maintenance","EMAIL","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[98550,"2024-11-28T16:35:28.000000","2024-11-29T02:35:28.000000","2024-11-29T03:05:28.000000","Device intermittently offline","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[61729,"2024-11-28T18:45:43.000000","2024-11-30T09:45:43.000000","2024-11-30T10:15:43.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[107870,"2024-11-28T19:34:45.000000","2024-11-29T17:34:45.000000","2024-11-29T18:04:45.000000","Unexpected invoice amount","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[66419,"2024-11-28T20:11:26.000000","2024-12-02T12:11:26.000000","2024-12-02T12:41:26.000000","Account ownership update","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[53253,"2024-11-28T21:34:32.000000","2024-11-29T01:34:32.000000","2024-11-29T02:04:32.000000","Unexpected invoice amount","CHAT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[17109,"2024-11-28T21:52:40.000000","2024-11-29T18:52:40.000000","2024-11-29T19:22:40.000000","Cancel or change service","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[98699,"2024-11-28T22:03:44.000000","2024-11-29T00:03:44.000000","2024-11-29T00:33:44.000000","Installation scheduling question","CHAT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[82776,"2024-11-29T01:04:33.000000","2024-12-01T20:04:33.000000","2024-12-01T20:34:33.000000","Replacement part status","CHAT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[69907,"2024-11-29T03:32:27.000000","2024-12-01T11:32:27.000000","2024-12-01T12:02:27.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[28949,"2024-11-29T04:19:39.000000","2024-11-29T20:19:39.000000","2024-11-29T20:49:39.000000","Installation scheduling question","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[91951,"2024-11-29T04:52:36.000000","2024-12-01T12:52:36.000000","2024-12-01T13:22:36.000000","Unexpected invoice amount","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[6125,"2024-11-29T07:09:38.000000","2024-11-30T03:09:38.000000","2024-11-30T03:39:38.000000","Unexpected invoice amount","CHAT","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[33262,"2024-11-29T09:12:50.000000","2024-12-03T03:12:50.000000","2024-12-03T03:42:50.000000","Cancel or change service","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[58442,"2024-11-29T09:38:10.000000","2024-12-01T11:38:10.000000","2024-12-01T12:08:10.000000","Cancel or change service","EMAIL","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[45385,"2024-11-29T11:12:46.000000","2024-12-02T09:12:46.000000","2024-12-02T09:42:46.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"Could you confirm when this started and whether the indicator is blinking?",false,false,false]
[103397,"2024-11-29T14:20:25.000000","2024-11-30T00:20:25.000000","2024-11-30T00:50:25.000000","Account ownership update","EMAIL","en",1,"A technician can arrive during the requested service window.",false,false,false]
[2573,"2024-11-29T15:54:18.000000","2024-11-30T22:54:18.000000","2024-11-30T23:24:18.000000","Device intermittently offline","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[110232,"2024-11-29T19:02:12.000000","2024-12-03T06:02:12.000000","2024-12-03T06:32:12.000000","Unexpected invoice amount","EMAIL","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[58431,"2024-11-29T19:40:40.000000","2024-12-01T16:40:40.000000","2024-12-01T17:10:40.000000","Noise after recent maintenance","CHAT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[92433,"2024-11-29T20:40:01.000000","2024-12-01T00:40:01.000000","2024-12-01T01:10:01.000000","Account ownership update","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[71564,"2024-11-29T22:32:44.000000","2024-11-30T16:32:44.000000","2024-11-30T17:02:44.000000","Temperature reading appears wrong","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[99128,"2024-11-30T08:44:32.000000","2024-12-02T05:44:32.000000","2024-12-02T06:14:32.000000","Noise after recent maintenance","CHAT","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]
[54458,"2024-11-30T13:17:24.000000","2024-12-01T03:17:24.000000","2024-12-01T03:47:24.000000","Device intermittently offline","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[76846,"2024-11-30T14:52:53.000000","2024-12-01T01:52:53.000000","2024-12-01T02:22:53.000000","Replacement part status","EMAIL","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[36124,"2024-11-30T21:05:14.000000","2024-12-03T00:05:14.000000","2024-12-03T00:35:14.000000","Unexpected invoice amount","CHAT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[69076,"2024-11-30T21:50:09.000000","2024-12-03T06:50:09.000000","2024-12-03T07:20:09.000000","Device intermittently offline","SMS","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[8684,"2024-12-01T05:47:59.000000","2024-12-02T15:47:59.000000","2024-12-02T16:17:59.000000","Temperature reading appears wrong","CHAT","es",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[8429,"2024-12-01T07:53:23.000000","2024-12-01T16:53:23.000000","2024-12-01T17:23:23.000000","Mobile application login issue","VOICE_TRANSCRIPT","en",1,"A technician can arrive during the requested service window.",false,false,false]
[1918,"2024-12-01T08:52:50.000000","2024-12-02T10:52:50.000000","2024-12-02T11:22:50.000000","Installation scheduling question","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[82475,"2024-12-01T09:01:35.000000","2024-12-02T06:01:35.000000","2024-12-02T06:31:35.000000","Unexpected invoice amount","VOICE_TRANSCRIPT","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[59178,"2024-12-01T11:55:34.000000","2024-12-02T02:55:34.000000","2024-12-02T03:25:34.000000","Account ownership update","SMS","en",1,"A technician can arrive during the requested service window.",false,false,false]
[2704,"2024-12-01T11:59:32.000000","2024-12-02T14:59:32.000000","2024-12-02T15:29:32.000000","Installation scheduling question","SMS","fr",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[91829,"2024-12-01T14:21:56.000000","2024-12-02T04:21:56.000000","2024-12-02T04:51:56.000000","Replacement part status","VOICE_TRANSCRIPT","en",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,false]
[7328,"2024-12-02T07:42:13.000000","2024-12-02T09:42:13.000000","2024-12-02T10:12:13.000000","Device intermittently offline","EMAIL","es",1,"The account has been corrected; the adjustment will appear on the next statement.",false,false,true]
[64460,"2024-12-02T17:03:49.000000","2024-12-02T17:03:49.000000","2024-12-02T17:33:49.000000","Device intermittently offline","SMS","en",1,"Internal note: verify entitlement before offering a replacement.",false,false,false]
[64165,"2024-12-02T18:27:45.000000","2024-12-03T00:27:45.000000","2024-12-03T00:57:45.000000","Installation scheduling question","SMS","en",1,"I restarted the unit twice but the issue returned this morning.",false,false,false]