- EMPLOYER
- Meridian Living Systems
- YOUR ROLE
- Customer Insights Analyst
- FROM
- Talia Rivera / VP Customer Care
- RECEIVED
- 02 Dec / 08:05
- RESPONSE DUE
- 02 Dec / 14:00
- CHANNEL
- Executive review packet
REQUEST / METRIC RECONCILIATION
Reconcile two conflicting satisfaction figures.
The board packet says satisfaction improved to 7.6, while the weekly dashboard says it fell to 3.8. Provide one defensible headline measure and a short explanation before the 14:00 review.
DECISION STANDARD
Prefer the better-supported sentence over the prettier number. State what the data cannot establish.